Professional Documents
Culture Documents
Situation Response What Kind of Response? Assertive Response
Situation Response What Kind of Response? Assertive Response
Situation Response What Kind of Response? Assertive Response
4. Your boss asks what The stupid man doesn’t Aggressive We need to position the
went wrong with a lost know what he wants. I told product properly
order from a customer. him what he should have,
You say: but he wouldn’t listen,
5. A proposal has been It might be alright, I suppose, Passive
made to install a new if that’s what you think is aggressive
piece of equipment, best.
which you don’t think is
right for the job. You
say:
6. A colleague has I like the work plan you Assertive
produced a work plan produced. I think my
for his department. department could benefit
You’d like his help with from a similar approach.
one for your Will you spend half an hour
department. You say: with me, so that I can see
how you developed it?
7. A colleague agreed to George, I understood you Assertive
come to a meeting but were coming to the meeting.
failed to turn up. I would have liked to have
Afterwards, you ring him had your contribution. What
and say: happened?