Gaffud, Lloyd Adrian R.

BSN – 309

Patient: C.A.
NURSE-PATIENT INTERACTION
Nurse Patient Analysis Rationale Defense Evaluation
Mechani
sm
Verbal Non- Verbal Non- Themes Therapeu
Verbal Verbal tic The nurse Using the
Techniqu uses the therapeutic
e therapeutic communicat
communicat ion using
“Magandang Establish “Oo” Started Content: Using ion silence I
umaga po Ate ed a calm the Orientatio Silence technique was able to
Jose , ako po environm conversati n Phase using establish
si Lloyd ent and on with a silence At rapport and
Adrian R. starting smile Mood: times, it’s I also was
Gaffud isa the Calm and useful to not able to
pong 3rd year conversati Nervous speak at all. ensure if
nursing on with a Deliberate the patient
student galing smile Interactio silence can is also
po ng Far n: give both aware
Eastern Cooperati nurses and about our
University ve patients an interaction
nandito po opportunity
ako upang to think
tulungan kayo through and
sa inyong process
mga what comes
pangangailan next in the
gan kung conversatio
may gusto po n. It may
kayo ipaalam give
at malaman patients the
pwede nyo po time and
ako kausapin space they
at tanungin” need to
broach a
new topic.
Nurses
should
always let
patients
break the
silence.

“Bago po tayo Was able “Hmmm ah Patient Content: Active The nurse Using the
mag simula to after ng was able Orientatio Listening uses the therapeutic
kamusta maintain kanina which to n Phase therapeutic communicat
naman po eye is after ng converse communicat ion active
kayo nakapag contact. consultation properly Mood: ion listening I
pahinga kanina but was Nervous technique was able to
naman po ba Used nakapag not able active show
kayo ng nodded pahinga to Interactio listening By interest
maayos? as patient naman at maintain n: using during our
spoke to kumain eye Cooperati nonverbal conversatio
show that ngayon gabi” contact ve and verbal n by
I am cues such utilizing non
listening She as nodding verbal cues
smiled and saying like nodding
during “I see,” to show that
and after nurses can I am
answering encourage listening to
the patients to what the
question continue patient is
talking. telling me
Active thus makes
listening the patient
involves open up
showing more and
interest in me acquire
what more data
patients for the said
have to say, topic
acknowledg
ing that
you’re
listening
and
understandi
ng, and
engaging
with them
throughout
the
conversatio
n. Nurses
can offer
general
leads such
as “What
 happened
next?” to
guide the
conversatio
n or propel
it forward.

“May Was able “Paanong Patient Content: Giving The nurse Using the
nararanasan to masakit” was able Orientatio Broad uses the therapeutic
ba po kayong maintain to n Phase Openings therapeutic communicat
di kaaya-aya eye “Ah, yung sa maintain communicat ion giving
or contact. likod ko lang eye Mood: Seeking ion giving broad
nararamdama yun lang” contact Calm Clarificati broad openings
n na masakit” ons openings and seeking
Interactio technique clarification
“Parang may n: Therapeutic I was able
kumikirot po Cooperati communicat to clarify
or nahihilo ve ion is often and ensure
ganun po” most that the
effective patient
when understood
patients what are
direct the the contents
flow of of our
conversatio conversatio
n and n and the
decide what topic being
to talk talked about
about. To
that end,
giving
patients a
broad
opening
such as “Is
there
anything
you are
feeling
today?” can
be a good
way to allow
patients an
opportunity
to discuss
what’s on
their mind.

The nurse
uses the
therapeutic
communicat
ion
technique
seeking
clarification.
Similar to
active
listening,
asking
patients for
clarification
when they
say
something
 confusing or
ambiguous
is important.
Clarifying
helps
patient the
ensure they
understand
what’s
actually
being said
by the
nurse and
can help
patients
process
their ideas
more
thoroughly.

“Pwede po Was able “Ah naka upo Patient Content: Giving The nurse Using the
bang to hahahaha was able Orientatio Broad uses the therapeutic
malaman ano maintain wala naman to n Phase Opening therapeutic communicat
ginagawa nyo eye kakatapos maintain communicat ion giving
ngayon” contact. lang gumawa eye Mood: ion broad
ng school contact Calm technique opening I
works at eto giving broad was able to
nakaupo na” Interactio openings secure data
n: Therapeutic about my
Cooperati communicat clients life
ve ion is often what my
most patient has
effective been doing
when and is
patients currently
direct the doing
flow of
conversatio
n and
decide what
to talk
about. To
that end,
giving
patients a
broad
opening
such as
“What’s on
your mind
today?” or
“What
would you
like to talk
about?” can
be a good
way to allow
patients an
opportunity
to discuss
what’s on
their mind.
“May gusto Was able “Hmmm Patient Content: Active The nurse Using the
po ba kayo to problema, was able Orientatio Listening uses the therapeutic
ishare sa akin maintain siguro yung to n Phase therapeutic communicat
mga eye sa school maintain Seeking communicat ion active
hinananin nyo contact. works siguro eye Mood: Clarificati ion listening I
o mga when it come contact Calm and on technique was able to
problema” Nods to ah paano Anxious active show
while the ko pa sya ma Patient listening By interest
“Ano po yun” patient explain. shows Interactio using during our
speaks to When it signs of n: nonverbal conversatio
show that comes to discomfor Cooperati and verbal n by
I am approaching t or is ve cues such utilizing non
listening other people agitated as nodding verbal cues
kase hindi when and saying like nodding
mo na alam. stating “I see,” to show that
Kase more about nurses can I am
on virtual factors encourage listening to
nalang tayo that are patients to what the
diba so hindi causing continue patient is
ko makita or her stress talking. telling me
maramdama Active thus makes
n yung listening the patient
nararamada involves open up
man nila showing more and
kase interest in me acquire
mamaya what more data
tanong ka patients for the said
pala ng have to say, topic
tanong acknowledg
naiirita na ing that
pala sila sa you’re
akin ganon listening
kaya medyo and
na hihirapan understandi
na din ako ng, and
pero other engaging
than that with them
wala na” throughout
the
conversatio
n. Nurses
can offer
general
leads such
as “What
happened
next?” to
guide the
conversatio
n or propel
it forward.

The nurse
uses the
therapeutic
communicat
ion
technique
seeking
clarification
Similar to
active
listening,
asking
patients for
clarification
 when they
say
something
confusing or
ambiguous
is important.
Saying
something
like “Yes
what is that
again” helps
nurses
ensure they
understand
what’s
actually
being said
and can
help
patients
process
their ideas
more
thoroughly.

“ Ano po Was able

balak nyong to
gawin pag maintain
katapos nyo eye
dito” contact.

“Tama po Started
need natin the
din mag relax conversati
relax kase on with a
mahirap din smile
na matagal
mag antay
dito at
marami na
din problema
dapat once in
a while talaga
may araw
tayo na enjoy
lang para
makapag
pabawas ng
ating stress”

“Ano pong Was able

mga madalas to
ginawa nyo maintain
sa pang eye
araw-araw sa contact.
bahay at
labas”

“Mga
activities nyo
tulad ng daily
routine o mga
hilig nyong
mga activities
tulad ng
mobile
games,
exercise, o
shopping
ganon”

“Kung may Was able

gusto pa po to
kayo ihabol maintain
na sabihin eye
alalanin nyo contact.
po na nandito
kame upang
making sa
mga
pangangailan
gan nyo
nandito po
kame upang
kahit
papaano
mayroon
kayong
mapagsabiha
n ng inyong
gustong
sabihin”

“Maraming Was able

salamat Ate to
Jose sa oras maintain
ninyo sana po eye
sa pag uusap contact.
nating ito ay
napasaya ko Started
kahit kakaunti and
at nabawasan Ended the
ang bigat conversati
nyong on with a
dinadala at smile
kinikimkim,
ingat po tayo
sa palagi at
enjoy po kayo
mamaya”