HR Process

Review
Excellence is not a destination, it is a continuous
journey that never ends. - Brian Tracy
 Objectives
GraceKennedy is committed to continuously improving internal processes to ensure processes remain
relevant, continuously impacts productivity, meets regulatory compliance and meets the needs of the
customers. This proposal aims to:

Identify Bottlenecks & Painpoints
Reduce process completion time
Improve process efficiency and
quality
Eliminate wasted efforts
Identify Enhancement Potentials Suggest Implementation Plan
Introduce new ways of doing things Draft an implementation plan
Identify underutilized functions
Identify areas where training may be
necessary
 The Approach

VOICE OF THE
01 CUSTOMER 03 QUANTITATIVE 05
DATA
Sentiments were obtained
from key process users or Where possible, data
recipients in the form of from SuccessFactors
PROCESS MAPS SURVEY RESULTS INDUSTRY TRENDS
conversations. were incorporated.
REVIEWED Leading trends were
Survey results were
researched and incorporated
Process maps were reviewed incorporated where they
in recommendations
and potential existed
bottlenecks/pain points
identified 02 04
Recruitment Process
Findings & Recommendations
Findings & Recommendations
Additional Enhancement Suggestions
Onboarding Process
Findings & Recommendations
 Approach
Discussions were facilitated with new hires who joined between June and November where they were asked to share their
Onboarding experience. The group spoke about their most memorable moments, biggest pain points, how prepared they were
for their role and just their general new hire experience. The general findings are detailed below:
 The discussion revealed that there is a need to standardize the
Onboarding Program across the Group. Urgent focus must be
placed on:

The Discussion Preparation for Role

Managers to have processes documented to allow for proper
handover with new recruits
All necessary training must be documented for each role
Introductions to people new recruits will interact with for completion
of tasks must be well thought through

IT Needs
HR to work with IT to determine SLA's so tools can be ready for day
1.

Account Opening Process

Simplified account opening process - WIP
Standardized Onboarding Programme
 How will we get there?
INITIATIVES
Operational Initiatives
Create one onboarding deck for GK
Group to be updated with SBU specific
information.
Create Onboarding Playbook for
Managers and HR
STEPS Explore options to incorporate additional
forms in SF (GKFG)
Create an opportunity for new recruits to
purchase our products (GK Rewards,
Capital Markets, Credit Card etc.)
MEASURE OF
SUCCESS New Hire Sentiments
Cultural Interventions Social Interactions
Map process for agency hires -
when should we interact with the
Virtual Taste of Jamaica - Design a
recruit directy?
virtual experience which showcases
Implement sla for communication
our History juxtaposed with GK's to
between interviews
show why we operate the way we do
Implement "Look Inside" Page to
Digitize induction material - Explore
allow for social interactions
how Manufacturing uses Moodle
among new recruits and post vital
information.
New Hire Sentiments New Hire Sentiments
A Closer look on
Cultural Interventions
What we want to achieve
DIGITIZE INDUCTION
Content covered in induction to
be digitized and available prior ro
start date.
Assessment to be included to
ensure content is covered
Quarterly event to be held with
GK Leaders in a more social
setting
HISTORY OF GK
Consultant to be engaged to
document GK History and
juzxtapose it with Jamaica's
history, showing how GK has
evolved with Jamaica
Artefacts to be collected for
display in our lobby and virtually.
This information will help shape
why we do what we do and can
be used in bringing our culture to
our International Subsidiries.
 2022 Implementation Plan

Initiative Q1 Q2 Q3 Q4

Recruitment System Configurations

Recruitment Refresher Sessions

Candidate Engagement - Website & Social Media

Agree SLA's with IT

Standardize Onboarding Deck & create Playbook

History of GK Engagement

Digitization of Induction

Look Inside Page

Thank you!