SingNet Pte Ltd

BRN: 199802130W
Corporate Business
31 Exeter Road, #17-00, Comcentre, Singapore 239732
Business hotline: 1606 (Toll-Free)

Service Request-Cum-Agreement for SingNet eVolve Broadband Service

NOTES: For application by a Firm/Company, it should be made by an authorised officer.
Original of Certification of Incorporation (COI) / Business Registration Certificate (BRN) is required for verification. To expedite processing, please complete the form in full
with BLOCK letters.

( 1 ) ON BEHALF OF FIRM / COMPANY

X Name of *Firm/Company *Certificate of Incorporation/Business Registration No.
x 201914480Z
Infinite Forward Pte Ltd *Goods and Services Tax (GST) Registration No.
x
Main Office No. Fax No. Type of Business
6 6
Name of Authorised Officer Designation *NRIC / Passport No.
x Seah Chen Ling Mellissa x Director x S8970012D
Registered Business Address Correspondence / Billing Address (if different from Registered Business Address)
18 Sin Ming Lane #07-11 Singapore 573960
x Postal Code Postal Code
Installation Address Other Information
xAre you an existing Broadband user?+ Yes No
x 18 Sin Ming Lane #07-11 Singapore 573960
If YES, please indicate the Internet Service Provider
Postal Code NAME of ISP
Billing
Do you wish to charge to your existing account?+ YES, account no. NO, charge to New Account
Registered Business User +
Name Seah Chen Ling Mellissa Designation Director
xDID
Fax

HP 9 4 5 6 9 3 0 0 Email Address

( 1A ) CONTACT FOR CLARIFICATION ON THIS SERVICE APPLICATION

Name: Designation: Tel/Mobile: 94569300 *NRIC/Passport No.:

Director
x Seah Chen Ling Mellissa Email Address: S8970012D

( 1B ) CONTACT FOR TECHNICAL SET-UP & TESTING

Name: Designation: Tel/Mobile: 94569300 *NRIC/Passport No.:

Seah Chen Ling Mellissa Director S8970012D

x Email Address:

( 1C ) CONTACT FOR 24 HOURS MAINTENANCE LIAISON

Name: Designation: Tel/Mobile: Fax:

Email Address: *NRIC/Passport No.:

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 SingNet Pte Ltd
BRN: 199802130W
Corporate Business
31 Exeter Road, #17-00, Comcentre, Singapore 239732
Business hotline: 1606 (Toll-Free)

( 2 ) APPLICATION INFORMATION FOR SINGNET EVOLVE BROADBAND SERVICE

(Subject to SingNet eVolve Broadband Service Specific Terms & Conditions)
( 2A ) TYPE OF SERVICE

Standard Installation Remote Location Scheme

( 2B ) TYPE OF SPEED PLAN AND CONTRACT PERIOD 24 Mths 36 Mths

200 Mbps, Unlimited Access (Dynamic IP) List Price: $666 per month ($712.62 with GST)

250 Mbps, Unlimited Access (Dynamic IP) List Price: $756 per month ($808.92 with GST)

300 Mbps, Unlimited Access (Dynamic IP) List Price: $806 per month ($862.42 with GST)

350 Mbps, Unlimited Access (Dynamic IP) List Price: $856 per month ($915.92 with GST)

400 Mbps, Unlimited Access (Dynamic IP) List Price: $893 per month ($955.51 with GST)

500 Mbps, Unlimited Access (Dynamic IP) List Price: $1066 per month ($1140.62 with GST)

700 Mbps, Unlimited Access (Dynamic IP) List Price: $1566 per month ($1675.62 with GST)

1Gbps, Unlimited Access (Dynamic IP) List Price: $2099 per month ($2245.93 with GST)

The One-Time Charge of $500 ($535 with GST) is chargeable for SingNet eVolve BroadBand plans, unless otherwise specified.
The monthly subscription for all plans are stated as above, unless otherwise specified.
( 2C ) FOR NEW BUSINESS USER ONLY

Singnet Email Service

Comes with Monthly Charge per email account Contract Term
● 10GB Email Storage Space $6.45/mth 12 months
● Anti Virus & Anti Spam ($6.90/mth with GST)

New Email Name:

1st Choice @singnet.com.sg

2nd Choice @singnet.com.sg

3rd Choice @singnet.com.sg

NOTE : Minimum 5, maximum 16 characters. Characters may either be a number or an alphabet. First character must be an alphabet, for e.g. your email address will be
[email@singnet.com.sg ]. SingNet reserves the right to change the preferred User-ID

( 2D ) FOR UPGRADING FROM AN EXISTING SINGNET PLAN ONLY †

Please Indicate Your Existing Plan:

(a) I wish to terminate the above-mentioned SingNet account and subscribe to SingNet eVolve Broadband Service, while retaining my existing
User-ID and email address. My existing SingNet user-ID:

(b) I wish to terminate the above-mentioned SingNet plan and subscribe to SingNet eVolve Broadband Service. I wish to be given a new user-ID and
email address for my new SingNet eVolve Broadband Service. (Please fill in your preferred choice of user-ID in the section for New Business User Only).

Kindly note that the termination of your existing SingNet account may attract pre-mature termination charges. For more information, please contact your Singtel Sales Representative.

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 SingNet Pte Ltd
BRN: 199802130W
Corporate Business
31 Exeter Road, #17-00, Comcentre, Singapore 239732
Business hotline: 1606 (Toll-Free)

( 2E ) FOR RETAINING OF SINGNET EMAIL SERVICE †

Yes, I would like to retain existing SingNet Email Service

Comes with Monthly Charge per email account Contract Term

● 10GB Email Storage Space $6.45/mth 12 months
● Anti Virus & Anti Spam ($6.90/mth with GST)

Existing Email:

Existing Email:

Existing Email:
NOTE : In the event that you did not choose to keep the SingNet Email Service, all emails and contact information under the existing email account will be removed. You are strongly
encouraged to perform the necessary back up if you wish to retain your existing emails and contact information.

( 2F ) IMPORTANT NOTES
1) Note that the minimum system requirements for Customer Premise Equipment (CPE), eg. Optical Network Terminal (ONT) and Access Point Router (AP) may vary.
Please check with your respective vendor or manufacturer.
2) SingNet will not be held responsible for any connection issues & disruptions arising from users’ computers not being compatible or meeting the minimum system
requirements of their Access Point Router.
3) A Site Survey will be conducted for all SingNet eVolve Broadband sign-up.
4) For standard installation: Under normal circumstances, this Service will be activated within 14 working days from the completion of the Site Survey. However, subject
to the existing Fibre coverage, it may take about 1 month or longer for the service to be activated.
5) For Remote Location Scheme: Under normal circumstances, this Service will be activated within 80 working days from the completion of the Site Survey.
However, subject to approving process from relevant authorities, it may require a longer lead time for the service to be activated

APPLICATION INFORMATION FOR ADD-ON SOLUTIONS

All Add-on solutions subscriptions will be aligned to main eVolve broadband contract term.

( 3 ) APPLICATION INFORMATION FOR BROADBAND PROTECT & CONTENT FILTERING

(Subject to Singtel Business Fibre Broadband Security Suite Specific Terms & Conditions)
BROADBAND PROTECT AND BROADBAND CONTENT FILTERING
[NOTE: Broadband Content Filtering is compulsory when customer opt for Broadband Protect service]
Broadband Protect U.P. $25 per month ($26.75 with GST)
Company Email * :
(Monthly Report for Broadband Content Filtering and/or Broadband Protect will be sent automatically sent to this email address.)

( 3A ) IMPORTANT NOTES

1) SingNet Broadband Content Filtering and Broadband Protect is not applicable for 1Gbps Dynamic IP and all Static IP plans.

( 4.1 ) APPLICATION INFORMATION FOR BUSINESS PROTECT SERVICE

(Subject to Singtel’s General Terms and Conditions for Cybersecurity Products and Services for Enterprise;
Specific Terms and Conditions for Technology Services)
( 4.1A ) TYPE OF PACKAGE

Business Protect Basic (Endpoint/Mobile) - 2 users U.P. $10.34/mth ($11.06 with GST)

New Service Renewal Existing Service ID:

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 SingNet Pte Ltd
BRN: 199802130W
Corporate Business
31 Exeter Road, #17-00, Comcentre, Singapore 239732
Business hotline: 1606 (Toll-Free)

( 4.2 ) APPLICATION INFORMATION FOR EMAIL PROTECT SERVICE

(Subject to Singtel’s General Terms and Conditions for Cybersecurity Products and Services for Enterprise;
Specific Terms and Conditions for Technology Services)
( 4.2A ) TYPE OF PACKAGE

Email Protect - 2 users U.P. $2.06/mth ($2.20 with GST)

For Email Protect Customer, provide domain server and email account details: Email Server (example: Delivery Server Address):
1) Primary Contract - Administrator Delivery Address:
Name:

Email:

Telephone:
2) Domain Server and Email Details Postal Code
Domain Name:
Email Service Platform: The Fees and Charges shall be in accordance with:

O365: Gsuite: Other: Singtel Quotation No.

Number of mailboxes: Item(s):

( 4.2B ) IMPORTANT NOTES

1) If the above is not completed then, subject to the Specific Terms and Conditions, the Fees and Charges shall be at Singtel's prevailing rates as at the time the Fees
and Charges are incurred.
2) Any Singtel quotation referred to above must still be valid as at the date this application is received by Singtel.
SCHEDULE 1
STATEMENT OF WORK
The SOW is to include the following items that are referred to in the Specific Terms.
Services
The supply, lease, licence, installation, configuration, maintenance, and/or support of the software and installed programs, as specified in the Statement of Work Term
• Term: The Initial Contract Term and any renewal or amendment of the same.
• Commencement Date: The Service shall commence on the date stated in the Statement of Work, or in the event that Singtel is unable to provide the Service on such
date, the date specified by Singtel in writing, as the case may be.
• Initial Contract Term: The minimum period of the Service shall be twelve (12) months, or such other period stipulated by Singtel as the relevant minimum term in the
Statement of Work or when the Customer applies for the Service, calculated to commence on the Commencement Date.

• Early termination charges

SCHEDULE 2
END USER TERMS
For Business Protect Basic: refer to Vendor’s end user terms which can be found on this website https://www.trendmicro.com/en_ae/about/legal.html#t4 and as modified
from time to time at Vendor’s sole discretion.
1.Trend Micro Global Business Software and Appliance Agreement (English)
2. Terms of Service for Trend Micro Cloud Services (English)

SCHEDULE 3
EMAIL PROTECT TERMS
For Email Protect: refer to SPECIFIC TERMS AND CONDITIONS FOR TRUSTWAVE-BRANDED SERVICES.

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 SingNet Pte Ltd
BRN: 199802130W
Corporate Business
31 Exeter Road, #17-00, Comcentre, Singapore 239732
Business hotline: 1606 (Toll-Free)

( 5 ) APPLICATION INFORMATION FOR SINGNET BROADBAND PLUS (DYNAMIC IP)

(Subject to SingNet Broadband Plus Service Specific Terms & Conditions)
( 5A ) TYPE OF USAGE PLAN

Broadband Plus 30 Mbps U.P. $180 per month ($192.60 with GST)

( 5B ) SERVICE CONNECTION

Service Number of Main Broadband Plan: Request Activation Date:

Installation Address:
Postal Code:

( 5C ) IMPORTANT NOTES
1) To be eligible for Broadband Plus service, you must have a valid subscription to a main eligible broadband plan. The service must be installed at the same service
address as the main plan.
2) In the event, if you perform a relocation of Services, both the main broadband plan and the Broadband Plus service must be relocated at the same time.
3) The Broadband Plus plan is applicable for addresses with Singtel Fibre and via the same Fibre Termination Point (FTP); subject to resource availability.
4) Singnet email address shall not be provided with the Broadband Plus plan. The Broadband Plus plan does not include Broadband Content Filtering.

( 6 ) APPLICATION INFORMATION FOR SINGTEL WIFI MESH

(Subject to SingNet eVolve WiFi Mesh Specific Terms & Conditions)

No of WiFi Mesh Units: Twin Pack (Total 2 units) Twin Pack + 1 units (total 3 units) Twin Pack + 2 units (total 4 units)
L.P $18.70/mth ($20 with GST) L.P $28.04/mth ($30 with GST) L.P $37.39/mth ($40 with GST)
( 6A ) SERVICE CONNECTION

Date of service required: Same date as the SingNet eVolve Broadband CRD

Please indicate the SingNet User ID (for existing eVolve Fibre Broadband subscriber only):

( 6C ) WIFI MESH DELIVERY INFORMATION

Delivery Address: Contact Person Name: Mobile:

Email Address: DID:

Postal Code

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 SingNet Pte Ltd
BRN: 199802130W
Corporate Business
31 Exeter Road, #17-00, Comcentre, Singapore 239732
Business hotline: 1606 (Toll-Free)

( 7 ) APPLICATION INFORMATION FOR SINGNET WIRELESS SERVICE

(Subject to SingNet Wireless Broadband (Interim) / (Backup) Service Specific Terms & Conditions)
( 7A ) SINGNET WIRELESS (INTERIM) SERVICE

Wireless Interim: 30GB Local Data with Dynamic IP L.P. $120.56 per month ($129 with GST) Contract Term: Minimum 1 month

Equipment Option: USB Modem and Router

SingNet Fibre Reference: (compulsory field)

After Fibre readiness: Terminate Wireless Interim Convert to Wireless Backup 2GB (Fill in Section 6A-2)
The One-Time Charge of $50 ($53.50 with GST) is chargeable for SingNet Wireless Interim service, unless otherwise specified.
The monthly Subscription for SingNet Wireless Interim service is stated as above, unless otherwise specified.

( 7B ) SINGNET WIRELESS (BACKUP) SERVICE

Wireless Backup: 2GB Local Data with Dynamic IP L.P $27.10/mth ($29 with GST)

Equipment Option: Choose One (1) option below only

USB Modem OR Interim convert to Backup (No equipment)

SingNet Fibre Reference: (compulsory field)

( 7C ) SINGNET WIRELESS DELIVERY INFORMATION

Same as WiFi Mesh delivery address (if applicable)

Delivery Address: Contact Person Name: Mobile:

Email Address: DID:

Postal Code
( 7D ) IMPORTANT NOTES
1) Excess Data Charges: $10.70/GB after GST. The maximum billable amount for Excess Data Charges will be capped at $188 after GST.
2) Note that the minimum system requirements for Customer Premise Equipment (CPE), eg. Access Point Router (AP) may vary.
3) SingNet will not be held responsible for any connection issues & disruptions arising from users’ computers not being compatible or meeting the minimum
system requirements of their Access Point Router.

( 8 ) APPLICATION INFORMATION FOR SINGTEL MYBUSINESS.COM ACCOUNT

(Subject to Singtel MyBusiness.com Specific Terms & Conditions)
Does your company have an existing myBusiness (myBusiness.singtel.com) account? Yes No

If YES: Please provide SaaS ID OR Singtel Billing Account No OR myBusiness Login ID:

If NO: Please provide

*Note that your myBusiness account login ID & Password will be sent
*Email Address
to this email address
*Display Name Name of the user for myBusiness account

*Designation
*Office Number *Mobile Number

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 SingNet Pte Ltd
BRN: 199802130W
Corporate Business
31 Exeter Road, #17-00, Comcentre, Singapore 239732
Business hotline: 1606 (Toll-Free)

( 9 ) APPLICATION INFORMATION FOR BUSINESS BACKUP SUITE SERVICE

(Subject to Singtel SaaS Service Specific Terms & Conditions)
( 9A ) FOR BUSINESS BACKUP SUITE

Business Backup Suite for Business Continuity Pack Bundle U.P. $53.50/month with GST
3 workstation licences & 500GB Disk Storage
Date of service required: (dd/mm/yyyy) (minimum of 3 business days from date of application)
( 9B ) ADD-ONS (OPTIONAL)
Unit(s) of 10 Additional PCs and 1 server backup Contract Term: 1 month
$100 per month ($107 with GST)
Unit(s) of 5 Additional PCs backup Contract Term: 1 month
$50 per month ($53.50 with GST)
Unit(s) of Additional 500GB backup storage Contract Term: 1 month
$50 per month ($53.50 with GST)
Unit(s) of 1 Additional Server backup Contract Term: 1 month
$30 per month ($32.10 with GST)
Managed Backup Service (Applicable for Up to 20 workstation licences and 2 server licenses)
$200 per month ($214 with GST)
Setup Option: Applicable for 1 workstation license and/or 1 server license
One-Time Remote Setup OR One-Time Onsite Assistance
$50 one-time charge ($53.50 with GST) $200 one-time charge ($214 with GST)
( 9C ) IMPORTANT NOTES
1) Price reverts to $53.50/month (after GST) upon contract expiry
2) Promotion only include self-serve setup and does not include onsite setup assistance

( 10 ) APPLICATION INFORMATION FOR OTHER BUSINESS SOLUTIONS / SERVICES

(Subject to specific Service Specific Terms & Conditions)

Please complete the relevant Annex(es) for each business solution/service subscribed.
Singtel myBusiness Essentials Payslip Refer to Annex A - Section A-1 Singtel SD-WAN Refer to Annex D - Section D-2

Singtel Biz WiFi Refer to Annex A - Section A-2 Singtel BizVoice Refer to Annex E - Section E-1

Singtel ONEOffice Refer to Annex B - Section B-1 Singtel BizConference Refer to Annex E - Section E-2

Singtel Microsoft Services Refer to Annex C - Section C-1 Singtel TV Business Refer to Annex F - Section F-1
Singtel SD-LAN Refer to Annex D - Section D-1

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 SingNet Pte Ltd
BRN: 199802130W
Corporate Business
31 Exeter Road, #17-00, Comcentre, Singapore 239732
Business hotline: 1606 (Toll-Free)

UNDERTAKING
*I/We agree to subscribe for the above-mentioned Service and agree to be bound by the following sets of terms and conditions (including any amendments thereto as may
be made from time to time) which shall form the terms and conditions of the Agreement between SingNet and us in relation to the provision of the Services upon SingNet’s
acceptance of this application via its confirmation of the Service Activation Date: -
• Singtel’s General Terms & Conditions of Services for Enterprise ("General Terms"), and
• Specific Terms & Conditions of SingNet eVolve Broadband Service (if applicable), and
• Specific Terms & Conditions of SingNet Email Service (if applicable), and
• Specific Terms & Conditions of SingNet Broadband Plus Service (if applicable), and
• Specific Terms & Conditions of SingNet Wireless Service (if applicable), and
• Specific Terms & Conditions of Singtel myBusiness, and
• Specific Terms & Conditions of Singtel SaaS Service, and
• Singtel's SaaS Service Annex for Business Backup Suite Service, and
• Singtel's Specific Terms and Conditions for Singtel BizVoice Service, and
• Singtel's Specific Terms and Conditions for Singtel BizConference Service, and
• Singtel's Specific Terms and Conditions for Singtel SD-LAN Service, and
• Singtel's Specific Terms and Conditions for Singtel SD-WAN Service, and
• Singtel’s General Terms and Conditions for Cybersecurity Products and Services for Enterprise; and
• Singtel’s Specific Terms for Cloud Security Technology Services; and
• Singtel’s Specific Terms for Singtel TV for Business customers; and
• Singtel's Specific Terms and Conditions for Singtel myBusiness; and
• Singtel's Specific Terms and Conditions for Singtel Business Fibre Broadband Security Suite
• The Terms & Conditions of any applicable Business solutions (Refer to relevant Annex); and
• SingNet Specific Terms & Conditions; and
• SingNet Acceptable Use Policy; and
• Singtel’s Billing Terms & Conditions;
including any amendments Singtel may make from time to time to those terms and conditions

I/We acknowledge and agree that certain Services bundled in together may be provided by other members of the Singtel Group of Companies and that by signing the
SRCA form, I/We agree that a separate contract with such Singtel Group Company providing the relevant Service shall come into existence and the terms thereof shall
include no less than the General Terms and the Specific Terms and Conditions pertaining to the relevant Service (as may be amended hereunder). I/We further
acknowledge and agree that SingNet is fully authorised by the relevant Singtel Group Company to enter into the aforesaid separate contract on behalf thereof;

*I/we acknowledge that *I/we have read and understood the above terms and conditions, and that the terms and conditions may be viewed at
http://www.Singtel.com/terms-general-enterprise or are available from SingNet or Singtel on written request.

*I/We agree that SingNet and Singtel shall be entitled to use or disclose any information or data disclosed by *me/us in accordance with Clause 15 of the General Terms,
and understand *I/we may withdraw such consent in the procedure as prescribed by SingNet or Singtel from time to time.

*I/We confirm that all information given by *me/us in connection with this application is true and correct.

x Seah Chen Ling Mellissa x Infinite Forward Pte Ltd

Signature of Authorised Officer / Date Firm / Company’s Company Stamp
SALES, AUTHORISED INSTALLER &/OR CHANNEL PARTNERS (For Official Use)
Salesman ID : Dealer ID : Name of Authorised Installer / Channel Partner
Salesman Name : Credit Rating :
Salesman Contact : PEI Code : Authorised Installer / Channel Partner Stamp
Salesman Email : Authorised Installer / Channel Partner's Email:

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