Q.

 Has the candidate worked on any Application Monitoring System ?  (Yes)

SQL

Q. Has the candidate worked on SQL queries? (Yes)

Q. Has the candidate made use of JOINS in SQL? (Yes)

Q. Has the candidate worked in Insert/Update queries? (Yes)

Kibana

Q. Has the candidate worked on Reading Kibana Logs? (No)

ITIL

Q. Is the Candidate ITIL Certified? (No)

Q. Has the Candidate worked on Incident/Change/Problem Management? (Yes)

Q. Has the candidate worked on any one of the ITSM tools

(ServiceNow/Remedy/JIRA Service Desk)? (Yes)

AWS

Q. Does the candidate has basic knowledge of AWS Components (Primarily S3) as
a broad level? (Yes)

Troubleshooting

Q. Does the Candidate has any exposure on troubleshooting Java based

errors ? (Yes)

Q. Does the Candidate has any exposure on troubleshooting any SAAS

(Software As A Service) based Product ? (No)

Career objective

Sensitivity: Internal & Restricted

To work in an organization wherein my strength and potential can be utilized and sharpened
further which gives me an opportunity to grow and learn to meet the challenges.

Professional Synopsis
 Software Engineer with more than 3.5years of experience at Wipro Technologies.
 Knowledge ofSQL, Unix, ITIL, Autosys, ServiceNow.
 Played a vital role in Application Support and Incident Management, Quality Analysis.
 Ability to analyze the client requirements, troubleshoot issues and provide the
deliverables in adherence to the timelines.
 Have strong learning and problem-solving ability, an effective communicator and a good
Team player.

Technical Skills
 Language/Technologies:SQL, Unix, ITIL.
 Database : SQL Developer, Oracle
 Operating System: Windows 2008/2007 Server/Professional, Windows XP
 Tools:ISM 5.6.0.33 (Integrated Service Management), Service Now, SQL Server, Autosys,
WinSCPand Putty,Geneos,BMC Remedy, Clarify CRM.

Functional Skills
 Proficient client management skills, good team leadership quality, proper resource
management and shift planning.
 Ability to perform root cause analysis of client issues and proposing customized
relevant solutions within given deadlines.
 Giving Knowledge Transformation sessions to the new members in the team.
 Effective time management skills, capable of providing the deliverables even under
extreme pressure and capable of providing real value creation & customer delight.

AWARDS
 Received Evangelist and Circle of Excellence award.

Academic Profile

Degree Board/University Institution Year of Percentage

Passing
MCA Graphic Era Graphic Era Hill University, 2016 67%
Bhimtal
BCA Kumaun Kumaun Collage of Information 2014 64%
University Technology, Haldwani
Nainital
12th Uttarakhand H.G.S.S.V.MHaldwani 2011 57%
Board
10th Uttarakhand V.V.M.I.C Bageshwar 2008 66%
Board

Experience Highlights
WiproTechnologies (Nov 2016 – Present)
Current Designation:Project Engineer

Sensitivity: Internal & Restricted

Training :( Feb 2016 – May 2016)
Training Details:Java/J2EE

Projects:State-Street Account/Maxis Communication

Roles andResponsibilities:

 Application maintenance for SQL applications with L1and L2 role.

 Monitoring task, report generation, Patching Activities, maintenance of SOP's for future
reference.
 Extraction of data from various sources of State Street and make sure loading of the data
is completed successfully using SQL queries and UNIX scripts.
 Shell scripting for generating MIS reports and Error handling.
 Creating setups for automation of files from source to destination servers.
 Suggesting enhancements to the development team in order to make the application
more adaptive.
 Recycle and checkouts of PROD and UAT servers.
 Handling testing after successful deployments on PROD and UAT environments.
 Other regular support activities, analyzing issues, incident-management (usage of tools
– ISM, Service Now) etc.
 Prepare process documents i.e. SOPs, Reports, ISM-Track, Presentations etc.
 Regular Client Interaction and routine status-calls.
 Incident Management and Service Mangement.

Personal Details

Name :Mahesh Chandra Upadhyay

DOB :1st July 1994
Gender :Male
Language Proficiency :English, Hindi

Sensitivity: Internal & Restricted