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(Servicenow/Remedy/Jira Service Desk) ? (Yes) : Career Objective
(Servicenow/Remedy/Jira Service Desk) ? (Yes) : Career Objective
SQL
Kibana
ITIL
AWS
Q. Does the candidate has basic knowledge of AWS Components (Primarily S3) as
a broad level? (Yes)
Troubleshooting
Career objective
To work in an organization wherein my strength and potential can be utilized and sharpened
further which gives me an opportunity to grow and learn to meet the challenges.
Technical Skills
Language/Technologies:SQL, Unix, ITIL.
Database : SQL Developer, Oracle
Operating System: Windows 2008/2007 Server/Professional, Windows XP
Tools:ISM 5.6.0.33 (Integrated Service Management), Service Now, SQL Server, Autosys,
WinSCPand Putty,Geneos,BMC Remedy, Clarify CRM.
Functional Skills
Proficient client management skills, good team leadership quality, proper resource
management and shift planning.
Ability to perform root cause analysis of client issues and proposing customized
relevant solutions within given deadlines.
Giving Knowledge Transformation sessions to the new members in the team.
Effective time management skills, capable of providing the deliverables even under
extreme pressure and capable of providing real value creation & customer delight.
AWARDS
Received Evangelist and Circle of Excellence award.
Academic Profile
Experience Highlights
WiproTechnologies (Nov 2016 – Present)
Current Designation:Project Engineer
Training :( Feb 2016 – May 2016)
Training Details:Java/J2EE
Personal Details