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Application Support
Application Support
Provide 1st level support and triage for incidents as they come in.
Manage support tickets, and ensure SLAs are not breached
Adhere to change control process
Provide audit support when required
Qualifications
Minimum qualifications
Understanding of support operations and required process and tools for control and information
security.
Experience of working in operations and support
Experience with pharma or medical industry and related GxP compliance
Good communication and customer support skills
Understanding of Java Flex or other web application management
Ability to handle customer support escalations
Ability to work with vendors and technology partners
Incident and problem management best practice
Experience of operations and support applications and support team management
Experience with meting SLAs within a global support team
Experience with production change control
Experience in Customer facing roles
Some experience on web applications
Preferred Qualifications