Professional Documents
Culture Documents
Vivek Kumar Final
Vivek Kumar Final
Vivek Kumar Final
Internship
At
Bajaj Finserv
(Aarush Enterprises)
Submitted in partial fulfillment of the requirements for the award of the
Degree of Bachelor of Business Management Of
Anugrah Narayan College(Patliputra University)
By
Vivek Kumar
University Roll No. 2020140070112
under the guidance of Prof. D.K.Singh is my original work and the conclusion drawn therein
Place: Patna
Date
2
TABLE OF CONTENTS
10 - 14
I INTRODUCTION
10
Theoretical Background
11
1.1 What is Finance?
11
1.2 Who is Consumer
11
1.3 What is Consumer Finance
12
1.4 What is Consumer Durable Finance
13
1.5 What is EMI Card
13
1.6 Advantages of the project
13
1.7 Meaning of Banking
13
1.7.1 Definition of Banking
13
1.8 Meaning of NBFC
14
1.8.1 Definition of NBFC
14
1.9 Leasing Companies
15 - 29
II PROFILE OF THE ORGANIZATION
16
2.1 Historical Background of the organization
16
2.1.1 Area of operation
17
2.1.2 Vision and Mission of the organization
3
2.1.3 Objective of the organization 17
18 - 21
2.1.4 Organizational Hierarchy
22 - 23
2.1.5 Product Profile of the company
24
2.2 Total use of sales force software
25
2.3 Current picture of the organization
26
2.4 Future plan of the organization
29 - 28
2.5 Other relevant information of the organization
28 - 29
2.6 Awards
30 - 36
III RESEARCH DESIGN AND METHODOLOGY
31
3.1 Introduction
31
3.2 Meaning of Research
31 - 32
3.3 Definitions of Research
32 - 33
3.4 Characteristics of Research
33
3.5 Types of Research
33 - 34
3.6 Research Design
34
3.7 Source of Data Collection
34
3.8 Objective of the project
35
3.9 Scope of the project
35
3.10 Research Methodology
35
3.10.1 Time Frame
4
3.10.2 Analysis of Data 35
35
3.11 Limitation of the project
35 - 36
3.12 Key Concepts
38 - 54
IV ANALYSIS AND INTERPRETATION OF DATA
39 - 48
4.1 Case Study
49
4.2 Process Adopted
49 - 52
4.2.1 Application process for loan approval
52 - 54
4.2.2 Surrogates for loan approval
55 - 56
V FINDINGS
57 - 58
VI SUGGESTIONS
59 - 60
VII COCLNUSION
61 - 62
VII BIBLIOGRAPHY
63 - 66
VIII ANNEXURE
LIST OF TABLES
5
3.1 Scheme Chart for Loan Approval 36
LIST OF FIGURES
6
Acknowledgement
of this project. The success of this project is a result of sheer hard work,
7
EXECUTIVE SUMMARY
I have taken Finance as a specialization with the title of “A STUDY OF LOAN PROCEDURE
OF CONSUMER DURABLE PRODUCT AT BAJAJ FINSERV LENDING “The objective
behind this project was to primarily focus on Modus Operandi of Bajaj Finance for Finance of
Consumer Durable products. This required a fist hand experience in understanding end to end
process flow for loans processing to payment disbursement. Also I discuss about the Bajaj EMI
Card, the Bajaj Finserv Lending Company which is one of the lending company they also make
available EMI Card option for the loan. I have collected the Secondary data from Books,
Company Annual Report & internet Articles etc. Bajaj Finance Ltd has only one market sales of
Consumer Durable Loan product provided in EMI based loan.
I also focus on the surrogates required for loan approval, which documents are necessary for
approval of loan. And also to show the SWOT analysis of Company. I have also tried to explain
the loan procedure and its approval by enclosing some case studies. Through this project, I learn
how to given a loan on consumer durable product and how to solve customer difficulties about
the documentation. I was dealing with proper customer, provided them loans by completing their
files and getting the approval online form Bajaj Server called as “Galaxies” Portal. This process
helped me to better understand the Loan procedure of Consumer durable product at Bajaj Finserv
Lending.
8
INTRODUCTION
9
THEORETICAL BACKGROUND
1. : What is Finance?
"Finance is the management of money and other valuables, which can be easily converted into
cash."
A category of stocks containing firms that provides financial services to commercial and retail
customer. This sector includes banks, investment funds, insurance companies and real estate.
Financial services perform best in low interest rate environments. A large portion of this sector
generates revenue from mortgages and loans, which gain value as interest rates drop.
Furthermore, when the business cycle is in an upswing, the financial sector benefits from
additional investment improved economic condition usually lead to more capital projects and
increased personal investing.
New projects require financing, which usually leads to a large number of loans. “Finance” is
often defined simply as the management of money or “funds” management. Modern finance,
however, is a family of business activity that include the origination, marketing, and
management of cash and money surrogates through a variety of capital accounts, instruments,
and markets created for transaction and trading assets, liabilities, and risks. Finance is
conceptualized, structured, and regulated by a complex system of power relation within political
economies across state and global market.
2. : Who is consumer?
An individual who buys products or services for personal use and not for manufacture or resale.
A consumer is someone who can make the decision whether or not to purchase an item at the
store, and someone who can be influenced by marketing and advertisements. Any time someone
goes to a store and purchases a toy, shirt, beverage, or anything else, they are making that
decision as a consumer.
Under the consumer protection act 1985‘‘any person who buy any goods for consideration, who
include a person who obtain such goods for resale or for any commercial purpose.”
3. : Consumer Finance:
“The division of retail banking that deals with lending money to consumers. This includes a wide
variety of loans, including credit cards, mortgage loans, and auto loans, and can also be used to
refer to loans taken out at either the prime rate or the subprime rate.”
10
The consumer finance is a win-win system in which everyone wins. For the consumers it is an
opportunity to upgrade standard of living here and now instead of waiting for years of savings to
accumulate. For manufacturer, consumer finance stimulates demand and brings down
inventories. For dealers it is one type of sales booting. For finance company it is profit
generation.
Consumer finance has to do with the lending process that occurs between the consumer and a
lender. In some instances, the lender may be a bank or financial institution. At other times, the
lender may be a business that offers in house credit in exchange for the business of the consumer.
Consumer finance can include just about any type of lending activity that result in the extension
of credit to a consumer.
The most popular finance scheme prevalent in the market currently is the 12/4 scheme, where
the financier collects the amount for the first four months as initial down payment from the
buyer and then disburses the full amount to the dealer. The financier then recovers the balance
amount in 8 monthly installments from the buyer. The interest and processing charges are
generally paid upfront by the manufacturer to the financier. Consumer durables financing
appears robust, continued support from manufacturers (who are effectively bearing the interest
costs currently) would be critical to sustain high growth.
11
5. : EMI Card:
Bajaj Finserv Lending launched an innovative product for its existing Consumer
Durables Finance customers.
Through the EMI card, an existing customer can buy any consumer durable by simply
swiping the EMI card across our dealer partner outlets, without the need for any repeated
documentation.
This is another industry first, leveraging the technology investments the company has
made and is a proof point of our commitment to investing in growing our relationship
with our existing customers.
6. : Advantages of Project:
Schemes related to the consumer durable finance is always welcome by the customers.
Tracking methodology of customer is very smoothly (by using EMI card).
Provision of easy, simple and adequate credit.
7. : Meaning of Banking:
Transacting business with a bank; depositing or withdrawing funds or requesting a loan etc. or
engaging in the business of banking; maintaining savings and checking accounts and issuing
loans and credit etc
12
Classification:
1. Developing finance institutions
2. Leasing companies
3. Investment companies
4. House finance companies
5. Venture capital management
SrTable
no. No.1.1:
NBFC Difference between NBFC and Commercial Bank:
Commercial Bank
1 It is no facility to issue cheque against The cheque can be issued against bank
bank deposits. deposits.
2 Higher Rate of interest on loan Lesser rate of interest on loan
13
PROFILE OF THE ORGANISATION
14
1. : Historical Background of the Organization:
Bajaj Finserv was formed in April 2007 which is situated in 4TH Floor, Bajaj Finserv Corporate
Office, Pune-Ahemednager Road Viman Nagar, Pune 411014, Maharashtra. As a result of its
demerger from Bajaj Auto Limited to act as a pure play financial services business. The process
of demerger was completed in Feb 2008. This demerger was not only to unlock values in the
high growth business areas of Auto, Insurance, Finance sectors and Wind Power but also to run
independently these core businesses and to strengthen the competencies. The wind power
project, the stakes in the life and general insurance companies and consumer finance along with
their respective assets and liabilities got vested in Bajaj Finserv Limited.
In addition to that cash and cash equivalent of INR 8,000 million (then market value) was also
transferred to the company. The demerger has enabled investors to hold separate focused stocks
and also facilitate transparent benchmarking of the companies to their peers in their respective
industries. The constantly changing demographics and dynamics of the Indian economy, has led
to creation of various needs of the average Indian customer. The Indian customer now demands
proper avenues of channelizing their savings, financial protection and is also desirous of
spending more on valuable goods and services. All these wants need to be met by dynamic
players in the financial services space. Bajaj Finserv was formed specifically to cater to these
needs. The company was also formed to touch and improve the lives of a growing number of
people in the country, and in doing so, deliver superior corporate values to its shareholders. The
operating companies carry with them the Bajaj brand, which carries with it decades of
commitment to business ethics, integrity and highest standards of fiduciary responsibility.
1. : Area of operation:
Consumer Durable Finance
Two and Three Wheeler Finance
Lifestyle product finance
Vendor finance
Construction Equipment Finance
15
2. : Vision and Mission of the Organization:
Vision:
Bajaj Finserv has a vision to become a full-fledged financial services company and be the
financial partner to the Indian consumer and help him across his financial needs, whether for
finance, for investment management, for protection or for post-retirement support, throughout
his lifecycle.
Mission:
Bajaj Finserv aims to be the most useful, reliable and efficient provider of Financial Services. It
is our continuous endeavor to be a trustworthy advisor to our clients, helping them achieve their
financial goals.
16
guaranteed by Indian or Foreign Governments, States, Dominions,
Sovereigns, Municipalities.
DEPARTMENTS
17
to different entities. Ordinary description of such entities is as branch site, department, work
group and single group of people.
Rahul Bajaj
[Chairman]
Nanoo Pamnani
[Vice-
Chairman]
Rajeev Jain
[Ceo]
Rakesh Bhatt
[Coo]
Devang Mody
[President Consumer
Business]
Deepak Reddy
[Chief Human Resources]
Manev Mianwal
[Group Marketing Head]
18
Pankaj Thadan
[Chief Compliance Officer]
Amit Gainda
Business Head - Mortgages
Rajesh K
[Chief Risk Officer]
Ashish Panchal
[Business Head - Credit Cards & Loan]
Diwakar Pundir
[Chief Credit
Officer]
Ashish Sapra
[Business Head - Cross Sell]
Amit Raghuvanshi
[Business Head - Sales
Finance]
Atul Jain
[Chief Collections Officer]
19
Samir Mehta
[Business Head Commercial
B. Sreenivas
[Business Head - Insurance
Vivek r. Likhite
[group corporate audit head]
M M Muralidharan
[Treasurer]
Deepak Bagati
[Business Head - Business Loans]
Samir Satyam
[BH - Loan Against Securities]
Sanjeevvij
[BH - Construction Equipment]
20
Table No.2.1: Organization Chart of Bajaj Finserv:
Name Designation
D.J.Balajirao Director
21
Finserv Lending is one of the most diversified NBFCs in the market catering to more than 5
million customers across the country. Apart from being a well-recognized organization, they
pride us for holding the highest credit rating of FAAA/Stable for any NBFC in the country today.
The product offerings include Consumer Durable Loans, Personal Loans, Loan against Property,
Small Business Loans, Two-wheeler and Three – Wheeler Loans, Construction Equipment
Loans, Loans against Securities and Insurance Services.
Home Loan
Construction Consumer
Equipment Loan Durable Loan
Product
Portfolio
Three/Two
Wheeler Loan
Mortgage Loan
22
Products Covered:
0% interest Consumer Durables Finance is available on a wide range of products and in over 101
cities across India. Hereunder is an indicative list of products covered?
LED/LCD/CTV
Washing Machines
Microwave Ovens
Refrigerators,
Cameras/Camcorders
Dishwashers
Generators
Cooking Range products
Dryers
Laptops / Desktops (Select)
Smart phones (Select)
Air purifiers / Water Purifiers / R.O.
Music Systems
Inverters
Air conditioners
23
Solution
Salesforce.com implementation partner Wipro implemented Sales Force CRM for 300
users in April’09
Deployed across Call Centre, Sales, Credit and Operations teams
Implementation cycle, from concept to solution build, of just 3 months
Integration with Dialer, Dedupe system, Credit Bureau, SMS, and more recently Google
Maps (to access customer locations from within salesforce.com)
24
Among the top 3 BFSI companies to work for in India:
The company has been ranked as the 3rd Best Financial Service Company to Work For in India
by ‘Great Place to Work Institute’-Amongst the most prestigious employer award in India.
Strenths:
25
Weakness :
Opportunities :
Opportunities
26
Threats :
6. : Awards:
CIO 100:
Recently, we also won the CIO 100 Innovation award for two of our innovations - EMI Card and
Flexi saver.CIO 100 is an annual award program that recognizes organizations that exemplify the
highest level of operational and strategic excellence in information technology (IT). CIO
magazine has a long and proud tradition of honoring leading companies for business and
technology leadership and innovations through its premiere award program – CIO100. Now in
its 25th year in the USA, it is an acknowledged mark of enterprise IT excellence. It’s a
celebration of 100 organizations (and the people within them) that are using information
technology in innovative ways to deliver business value, whether by creating competitive
advantage, optimizing business processes, enabling growth or improving relationships with
27
customers. Hosted in countries such as Canada, Sweden, Australia, Singapore, Vietnam,
Hungary and India, the CIO 100 Awards is a truly global recognition. It is an acknowledged
mark of excellence in enterprise IT.
28
RESEARCH DESIGN AND METHODOLOGY
29
1. : Introduction:
Research is common parlance refers to a search for knowledge. One cans also define research
“As scientific and systematic search pertinent information on a specify topic”. In fact research is
an art of scientific investigation. Another meaning of research as “A careful investigation or
inquiry especially through for new facts in any branch of knowledge.”The system of collecting
and processing of data for research project is known as research methodology. Some important
factors in research methodology include validity of research data, ethics, reliability of measures
and logical sequence.
“Research is an organized systematic data based scientific inquiry or investigation into a specific
problem under taken with the purpose of finding answer or solution to it”
Research is basically a human activity engaged in intellectual pursuit of discovering something
new. It could be a product, a method, a service, a system etc. It could also be in abstract forms
like idea, thinking process, strategy etc.
2. : Meaning of Research:
Research is discovery of facts, development of facts and verification of facts.
Research is an endeavor to discover intellectual and practical solutions to the problems
through the applications of scientific methods to the knowledge universe.
Research is the last resort when individuals, organizations and societies face some
problems for which there are no answers or when there is inconsistence among answers.
Research is carried out to settle controversies, contradictions, misunderstandings and
disputes about the nature of some aspects of the universe.
Research is the systematic approach concerning generalization and formulation of a
theory.
2. : Definitions:
Advanced Learner’s Dictionary of Current English (OXFORD):
“Research defined as a careful investigation or inquiry specially though search for new facts in
any branch of knowledge.”
30
Clifford Woody:
“Research is defined as the process which includes defining and redefining problems,
formulating hypothesis or suggested solutions, collecting, organizing and evaluating data,
reaching conclusions and at last careful testing the conclusions to determine whether they fit for
the formulating hypothesis”
Kerlinger:
“Research is systematic, controlled, commercial and critical investigation of hypothetical
propositions about the presumed relations among natural phenomenon”
P. V. Young:
“Research may be defined as a method of studying , analyzing and conceptualizing social life in
order to extent modify, correct or verify knowledge whether that knowledge aids is construction
of theory or in practice of an arts.”
4. : Characteristics of Research:
9. Patient activity.
5. : Types of Research:
5. Historical Research.
7. Conceptual Research.
6. : Research Design:
Research design is a plan of action, a plan for collecting and analyzing data in an
economic, efficient and relevant manner.
32
Exploratory Research:
Exploratory research is conducted to provide a better understanding of a situation. It isn’t
designed to come up with final answers or decisions. Through exploratory research,
researchers hope to produce hypotheses about what is going on in a situation.
Descriptive Research :
Descriptive research can be used to accomplish a wide variety of research objectives.
However, descriptive data become useful for solving problems only when the process is
guided by one or more specific research problems, much thought and effort, and quite
often exploratory research to clarify the problem and develop hypotheses.
Experimental Research:
The experiment is a situation in which a researcher attempts to objectively observe
phenomena which are made to occur in a strictly controlled situation where one or more
variables are varied and the others are held constant.
7. : Sources of Data:
The study is exploratory in nature, makes use of mainly secondary data. The data been
collected from
The annual reports of the company
Books
Articles
Magazines
Company website
Research papers
MBA projects
Internet
33
8. : Objective of Project:
1. To study the different financial schemes of Bajaj Finserv.
2. To study the loan procedure for durable product at Bajaj Finserv with the help of case
studies
3. To study the surrogate of the Bajaj Finserv.
1. : Time Frame:
Due to restricted period of time i.e.3 month, I have collected 5 case studies in which 4 are
success and 1 is rejected.
2. : Analysis of Data:
The researcher analyses the data with the help of Case Studies, Percentage, Tables, and Graphs.
34
Bajaj Dedupe:
Bajaj Dedupe means there is problem occurred in the previous Bajaj
loan.
Scheme Chart:
Various types of schemes are given below:
35
ANALYSIS AND INTERPRETATION DATA
36
Table: 4.1: Gross Loan Deployment of Bajaj Finserv:
(In crores)
Deployment FY FY FY FY
2009-10 2010-11 2011-12 2012-13
Consumer Finance
Consumer durable 1037 2262 3576 4971
Two and Three wheelers 1364 2034 2671 3713
Total-1 2401 4296 6247 8684
SME Finance
Mortgage 1067 1672 2985 4447
Small Business Loans 803 803 899 1035
Other assets 165 389 527 785
Total-2 1870 2864 4411 6267
Commercial Lending
Vendor Financing 149 1346 2480 3249
Construction Equipment - 694 891 1167
Total-3 149 2040 3371 4416
Grand Total (1+2+3) 4420 9200 14029 19367
37
Gross Loan Deployment
5
4.5
4
3.5
3
2.5
2
1.5
1
0.5
0
FY 2009-10 FY 2010-11 FY 2011-12 FY 2012-13
Case No.1
Name of the Applicant Mr. Ranjeet
38
Company Name SunGard, pune
Salary 80,000/-PM
Purchase of Products
I. Samsung LED TV
II. Samsung Washing Machine
Cost of Products
I. Rs.40,000
II. Rs.35,000
Mr.Ranjeet Kumar has the address proof but this Address Proof of other city, so as per loan
requirement address proof should be of current city
39
House Rented
Place(Stay) Aundh
Document Required
Address Proof Bank Statement
ID Proof PAN Card ,Voting Card
Credit Card SBI Credit Card (Platinum)
Products
Samsung 40’ LED TV Rs.40,000
Samsung Washing Rs.35,000
Machine
Solution:-
III. As an ID proof requirement he should be provide voting card or PAN Card or Passport.
40
Case No.2
Age 26 year
Residential Address Bramha Village, Behind Jyoti Restaurant,
near Bharat Petrol pump, Kondhwa
Pune -411048
Occupation Service
Company Name Infosys, Pune
Salary 50,000/-PM
Purchase of Products
I. LG Refrigerator
Cost of Products
I. Rs.36,000
Problem ID Proof
As per the documents require for the approval of loan, Ms.Smita Badiyani should
submit the ID Proof of she’s current name.
41
Table No.4.3: Case Study 2
Particular Eligibility criteria for loan Applicable for Loan
approval
Occupation Service
Solution:
a. Calculation of EMI and Down payment:
Scheme-:12/4(Ref.Table No.3.1)
Cost of product-:Rs.36, 000
Down payment-: Rs.12, 000 (Rs.36, 000/12*4)
EMI-: Rs.3000*8 Month = Rs.24, 000
42
Ms. Badiyani has the PAN Card but problem is that she’s is not having the current name
i.e. after marriage on the PAN Card. For solving this problem, we have taken the
Marriage Certificate along with PAN Card Copy.
IV. For the Income Proof required Credit Card, or Existing Customer or any bank loan as
well as 3 Month Bank Statement, So she have the 3 Month Bank Statement from Feb to
May, and also her 780 score in CIBIL records.
Case No.3
Purchase of Products
I. Sony LED TV
Cost of Products
I. Rs.52,000
43
Mr. Anurag Kasat has all the required documents but the actual problem in system, the
system shows the Bajaj Dedupe Error it means there is problem in the loan database of Bajaj
Finserv lending.
Solution:-
44
b. How to approve the loan:
I. Mr.Anurag Kasat has the Existing Customer of Bajaj Finserv Lending, for
the Existing Customer can pay the down payment through cash as well as
credit or Debit Card. So Mr.Kasat pays the down payment by cash.
II. Due to the system Error the loan has been rejected, When the Mr.Kasat
has produced the copy of NOC to the Bajaj Finserv Lending. Then the
Company sorts out his problem by updating the previous loan history of
Mr.Kasat.
For reflecting the database changes system required the duration of one
III.
month so after reflecting the changes his loan get approved.
Case No.4
Age 27 year
Residential Address Swapnagari society,
ajmera Near H.A.Ground
Pimpri, Pune -411018
Occupation Service
Company Name Alfa Laval
Salary 30,000/-PM
Purchase of Products
I. Sony LED TV
II. Samsung Washing Machine
Cost of Products
I. Rs.42,000
II. Rs.30,000
45
Document Required for Loan
Name of Mr.Akshay kadam on the credit card and Pan Card is mismatch i.e.Akshay
Kadam on credit card and AAkaash KKadam on PAN Card.
46
Solution:-
a) Calculation of EMI and Down payment:
Case No.5
I. Sony LED TV
II. Sony Home Theater
Cost of Products
I. Rs.52,000
II. Rs.35,000
47
Document Required for Loan
Minimum CIBIL Score required for loan approval is 750 or more; Mr.Avinash Thite has 710
CIBIL Score, His score below the criteria so loan has been rejected.
2. ID Proof
3. Cancelled Cheque
4. Credit Card
First pitch the customer,after pitching the customer the next process is to explore them
overall loan process of 0% interest sceheme .Once the customer is agreed, then ask the
customer for the required documents like ID-proof, Address proof i.e voter ID,driving
licence,aadhar card and cancelled cheque etc to approve the loan.After compliting the
submition procedure of documentation,the next step is to decide the surrogate of the
customer.
48
Customer should be fill up the application form,then the details of customer get stored by
the executives in to the sales force softwear.
Once all this loan process is done, the unique case ID will be generates. Then all the
control goes in to the hand of company approval department.
After approval of loan , customer should sign the agreement document (which includes
the terms and conditions), then next process is to generate the invoice of loan and product
amount.
On the basis of invoice,memo of disbursement is gets generate.
Along with the loan procedure documents, disbursment memo will get forward to the
bajaj finserv , Pune branch office premises. Then all the attached documents are scrutinze
by the operational department of bajaj finserv’s.
Once the loan procedure of the company is satisfied then this douments get sealed by the
approval stamp.
49
50
Figure No. 4.2 Flow chart of the application process for loan approval
51
A.WOW Policy:
WOW Policy mostly used for those customer who are in the listed companies, have the credit
card, as per the rule of company the maximum Loan to Value(LTV) 83% to 90% it depend on
the customer document.
2.11 Instant
WOW Lite Policy used for those customers whose net exposure is up to25000 to 35000.and as
per the company rules the maximum Loan to Value (LTV) is 83% for all surrogates.
52
Figure No. 4.3 Surrogates Required for Loan Approval
53
FINDINGS
54
While paying through credit card, that much amount is blocked from the card. As there is
monthly limit in each card, so it is wise to go for Bajaj Finserv Lending.
Bajaj Finserv Lending provided loan on consumer durable product to the customer as per
the surrogates.
Flexible EMI scheme in many products are available. Bajaj Finserv Lending provides
many schemes such as 12/4, 10/2, 18/6, 24/6 etc. Customer can choose any EMI Scheme
option according to their paying capability.
As per the requirement of finance company for address proof would be required current
place proof, and for ID proof required the valid name of person it shows with the help of
case studies.
55
SUGGESTIONS
56
Suggestions:
There is no awareness about 0% finance scheme to customers. So, Therefore, Bajaj
Finserv should make its customers aware about the 0% finance schemes.
Customers think that Bajaj Finserv will take some hidden charges from them, if they take
durable loan at 0% from Bajaj Finserv. So the Bajaj Finserv removes the wrong thinking
of customer and to explain in detail loan procedure.
Bajaj Finserv initially have the system of swiping of EMI card but due to some difficulty
they stopped it, I think Bajaj should work upon this as this can save more time for
customer as well as for Sale Executive and he can serve more non-EMI card user and
convert them into EMI card holder.
57
CONCLUSION
58
Conclusion:
There are many organizations in the world which are providing consumer credit services which
are helpful for the financial stability. Financial stability is very important not only for the
businesses but also for the consumers. The businesses as well as the consumers need the stability
regarding the financial matters because without the stability no one could be very innovative in
the longer run.
59
BIBLIOGRAPHY
60
Performa of Bibliography:
Book:
Kulkarni M.V., (2010), Research methodology, Everest publishing house.
Srivastava T.N., (2011), Business research methodology, Tata McGraw - Hill Education
private limited.
Online References:
WWW.Bajajfinservlending.in
WWW.Slideshare.com
WWW.Salesforce.com
News Paper:
Economic Times
Times of India
61
ANNEXURE:
Process of Granting Loan:
1. Documentation- Documentation like Credit card, driving license, PAN card, etc. is required to
provide loan to the customers.
2.. Various requirements- As mentioned in surrogates various slabs are there according to which
customers are provided loan.
62
Loan Term Sheet
63
Application Form for Consumer Finance
64
Electronic Clearing Form (ECS)
65