A.

General Profile
a. Name
b. Contact No.
c. Email Address
d. Gender
e. Marital Status
f. Age {18-25, 26-35, 36-45, 46-60}
g. Qualification (please fill the respective degree/diploma) { Post Graduate- professional
(like MBA, MTech), Graduate- General (like BA, BCom , BSc), Graduate Professional (like
B-tech, BBA), Post Graduate- General (like MA,MSC, MCom) }
B. Demographic
a. State
b. City {Tier 1, Tier 2, Others}
c. City Name
C. Product/Services Used
a. Which of the following Digital Wallets do you use?
Google Pay
Phone Pe
Paytm
Amazon Pay
WhatsApp Pay
Freecharge
BHIM App
Others (Mention Name)
b. How often do you use digital wallets for making transactions?
i. Once a day
ii. More than once a day
iii. Once a week
iv. Once a month
v. Rarely
c. Type of Purchase made using E-Wallets
i. Mobile recharge
ii. Payment of bills
iii. Online shopping
iv. Online ticket bookings
v. Other
d. Average amount of transactions through digital wallets per month
i. Less than Rs 1000
ii. Between 1001 to 2000
iii. Between 2001 to 3000
iv. Between 3001 to 4000
v. More than 4000
D. User-Experience Good/Bad
a. Digital Wallets are the most convenient way to transact
 i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
b. The average time per transaction is the least while using Digital Wallets
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
c. The user-interface of digital wallets is easy to understand
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
d. Digital wallet transactions are safe & secure
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
e. Personal data stored on digital wallets is safe
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
f. Transaction failures while using digital wallets is least
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
g. There is instant refund in case of transaction failures
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
h. Quick resolution is provided by the support staff
i. Strongly disagree
ii. Disagree
 iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
i. The cashback and discount offers are useful & relevant for me
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
E. Areas of Improvement
a. Average time per transaction can be reduced further
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
b. User-interface of the apps can be improved further
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
c. Transactions through Digital Wallets can be made more secure
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
d. Digital Wallets should improve the existing data protection technologies
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
e. Transaction failures can be reduced
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
f. There is need for more relevant cash backs & discount offers
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
 iv. Agree
v. Strongly agree
g. Customer support staff should quickly resolve my issues
i. Strongly disagree
ii. Disagree
iii. Neither agree nor disagree
iv. Agree
v. Strongly agree
h. Any other suggestion for improvements in Digital Wallets?