NSDL e-GOVERNANCE INFRASTRUCTURE LIMITED

Frequently Asked Questions (FAQs) on Exit Process

for eNPS Subscribers

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1. What is the process to be followed by eNPS Subscribers for Exit request?

The exit process for eNPS Subscribers is a paperless process wherein eNPS Subscriber is not required to
submit any physical documents or not required to visit any Point of Presence (POP) to process his/her Exit
request. The brief process to be followed by the Subscriber is as given below:
a) Initiation of Exit request (Superannuation or Premature) by eNPS Subscriber online in the CRA
system (www.cra-nsdl.com).
b) Mandatory Upload of KYC Documents (Identity & Address Proof), copy of PAN, copy of PRAN
card/ePRAN and Bank Proof. The uploaded scanned documents should be appropriate.
c) Verification of Exit request through OTP sent on registered Mobile Number
d) Submission & mandatory eSign of Exit request

On successful eSign of the exit request by eNPS Subscriber, the request will be submitted to the registered
Bank of Subscriber (registered as Bank-POP in CRA system) for KYC verification online in the CRA system.
On verification of KYC by Bank, the exit request will get executed in the CRA system.

You may refer the detailed Standard Operating Procedure (SOP) for eNPS Exit available on our website
(www.npscra.nsdl.co.in).

2. Which are the banks registered as POP in CRA for carrying out KYC Verification?

Following is the list of Banks which are registered as Bank-POP in CRA:

a) Union Bank Of India
b) Yes Bank Limited
c) Corporation Bank
d) United Bank of India
e) The Karur Vysya Bank
f) Vijaya Bank
g) Punjab National Bank
h) Bank of Maharashtra
i) Dena Bank
j) Central Bank of India
k) ICICI Bank Limited
l) State Bank of India
m) The Lakshmi Vilas Bank Limited
n) Bank of Baroda
o) Indian Bank
p) Indian Overseas Bank
q) UCO Bank
r) Tamilnad Mercantile Bank Ltd
s) ESAF Small Finance Bank Limited

3. What if Subscriber’s registered Bank is not registered as POP in CRA?

In such case, the Subscriber will not be able to initiate Exit request in CRA. At this stage, two options are
available to the eNPS Subscribers:
a) The Subscriber can update his/her Bank details of any Bank which is registered as Bank-POP. The
Subscriber can update Bank details directly online in CRA system by logging to his/her NPS Account.

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 a) Alternatively, the Subscriber can shift his/her PRAN to any other POP and then initiate exit request.
The list of POPs is available on CRA website (www.npscra.nsdl.co.in). The Form UOS-S06 - Change
of POP Subscriber is available on CRA Website at path https://npscra.nsdl.co.in/non-goverment-
form.php

4. Whether any charges are required to be paid by the eNPS Subscriber while processing Exit
request? If Yes, then what are the charges & how to pay?

As per PFRDA guidelines, Exit request processing fee payable to the Bank by eNPS Subscribers is 0.125%
of total NPS corpus (minimum Rs. 125 and maximum Rs. 500).

For example, if corpus of eNPS Subscriber initiating Exit request is Rs. 90,000 then processing fees payable
will be Rs. 125 (minimum amount). In case, Corpus is Rs. 3,00,000, the processing fee will be Rs. 375
(0.125% of corpus). However, in case corpus is Rs. 7,00,000 then applicable processing fee is Rs. 500
(maximum).

The fees will be collected by the Bank by debiting Subscriber’s Bank Account.

5. What is the pre-requisite to initiate Exit request in CRA?

Mobile Number, Email ID, PAN and Bank Account details should be registered in PRAN. Further, PRAN should
be FATCA compliant.

If any of the above details are not available, then eNPS Subscriber will not be allowed to initiate Exit request
in CRA. The Subscriber will be required to update these details first and then initiate exit request.

6. Mobile Number and Email ID is mandatory for exit, how to update Mobile Number and Email
ID in CRA records?

If Mobile Number and/or Email ID are not available in CRA records, then Subscriber will not be able to
initiate Exit request. Subscriber can update his/her Mobile Number and/or Email ID through any one of the
below options:
b) CRA login – In order to update Mobile Number/Email ID through CRA login, please access below
mentioned Menu/Tab to update.
Login to CRA account -> Demographic Changes -> Register/Update Email ID/Mobile
c) Through NPS Mobile App – In order to update Mobile Number/Email ID through NPS Mobile App,
please access below mentioned Menu/Tab to update.
Login to NPS Mobile App -> Profile Settings -> Contact Details
d) Submit Form UOS S2 : Subscriber Details Change to any POP. The Form UOS-S2 is available
on CRA Website (www.npscra.nsdl.co.in) at path https://npscra.nsdl.co.in/non-goverment-form.php

7. PAN is mandatory for exit, how to update PAN in CRA records?

If PAN is not available in CRA records then, then Subscriber will not be able to initiate Exit request.
Subscriber can update his/her PAN by any of the following way:

a) CRA login – In order to update PAN through CRA login, please access below mentioned Menu/Tab
to update.

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 Login to CRA Account -> Demographic Changes -> Update Personal Details -> Add / Update
Permanent Account Number (PAN)/ Form-60
b) Submit Form UOS S2 : Subscriber Details Change to any POP

8. Bank details are mandatory, how to update Bank details in CRA records?

If Bank details are not available/incomplete/bank is not registered as Bank-POP in CRA records, then
Subscriber will not be able to initiate Exit request. Subscriber can update his/her Bank details by any of the
following ways:
a) CRA login – In order to update Bank Details through CRA login, please access below mentioned
Menu/Tab to update.
Login to CRA account -> Demographic Changes -> Update Personal Details -> Bank Details Update
b) Submit Form UOS S2 : Subscriber Details Change to any POP

9. FATCA details are mandatory, how to update FATCA status of the PRAN?

If PRAN is non-FATCA compliant, then Subscriber will not be able to initiate Exit request. Subscriber can
update his/her FATCA status by any of the following ways:
a) CRA login – In order to update FATCA Details through CRA login, please access below mentioned
Menu/Tab to update.
Login to CRA account -> Demographic Changes -> FATCA Self Certification
b) Through NPS Mobile App – In order to update FATCA Details through NPS Mobile App, please
access below mentioned Menu/Tab to update.
Login to NPS Mobile App -> Menu -> FATCA/CRS Certification
c) Submission of Physical FATCA/CRS certification form to CRA – If Subscriber wish to submit
physical FATCA/CRS Declaration form then same is available at https://npscra.nsdl.co.in/FATCA-
Self-Declaration.php

10.Whether eSign is mandatory?

Yes, eSign is mandatory. The Exit request will get submitted in CRA only on successful eSign by the
Subscriber.

11.What is meant by successful eSign?

In order to eSign, name of the Subscriber as per CRA records and name of the Subscriber as per UIDAI
(Aadhaar) records should match 100% and Active Mobile Number is registered with UIDAI. During the eSign
process, the Subscriber will receive an OTP from UIDAI (Aadhaar) on Mobile Number registered with
Aadhaar.

On submission of correct OTP, if the name is matching 100% then only eSign will be successful.

12.What if name of the Subscriber as per CRA records and name as per UIDAI (Aadhaar) is not
matching?

If name of the Subscriber as per CRA records and name as per Aadhaar is not matching then eSign will not
be possible and Exit request of the Subscriber will get rejected. In such case,

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  The Subscriber is required to update his/her name either in CRA records or in UIDAI (Aadhaar)
records.
 Alternatively, the Subscriber can shift his/her PRAN to any other POP and then initiate exit request.
The list of POPs is available on CRA website (www.npscra.nsdl.co.in). The Form UOS-S06 - Change
of POP Subscriber is available on CRA Website at path https://npscra.nsdl.co.in/non-goverment-
form.php

13.What if Mobile Number is not registered with UIDAI?

If Mobile Number is not registered/not updated with UIDAI, then Subscriber will not be able to eSign Exit
request as during eSign, OTP is sent on Mobile Number registered with UIDAI.

14.I have captured Exit request but I fail to eSign the same, what to do?

If Subscriber fails to eSign Exit request during Exit request initiation process, then an option is available to
eSign request subsequently. Following steps are required to be followed by the Subscriber:
a) Login to your NPS Account by accessing CRA system (www.cra-nsdl.com) with PRAN as User ID and
password
b) Select Menu “Exit from NPS”
c) Click on Sub-Menu “View Exit Request Status”
d) Click on Acknowledgement No Hyperlink
e) Details entered at the time of initiation will be displayed
f) Click on the button “Proceed to eSign” displayed at bottom of the page

Kindly note that Subscriber can eSign Exit request within 15 days from date of capturing of Exit
request.

15.What if Subscriber fails to eSign Exit request within stipulated period?

If Subscriber fails to eSign Exit request, his/her request will get auto cancelled after 15 days from the date
of capturing of Exit request. In such case, the Subscriber is required to capture new Exit request in CRA.

16.Whether submission of any documents is required? If Yes, where to submit documents?

Submission of any physical documents is not required as it is mandatory to upload KYC documents and
eSign Exit request for paperless processing.

17.How Subscriber will come to know when his/her request is processed/rejected by Bank-POP?
A SMS/Email alert will be sent to Subscribers at each stage of Exit request.

18.Can a Bank-POP reject Exit request?

Yes, Bank-POP may reject Exit request during KYC verification. In case of rejection, it is mandatory for
Bank-POP to provide reason of rejection.

19.What is to be done in case Exit request is rejected by Bank-POP?

The Subscribers is required to take necessary action as per the rejection reasons communicated by Bank
and then re-initiate Exit request.

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20.When Subscriber will receive lump sum portion?

On authorization of Exit request by Bank-POP, the same will get executed in the CRA system subject to
Subscriber attaining 60 years of age in case of Superannuation. The Funds will be transferred to Subscriber’s
Bank Account by Trustee Bank (Axis Bank) on 4th Working day after authorization of request.

21.Whether Annuity (Pension) process is also paperless process?

Yes, Annuity process is also paperless process. Annuity Service Provider (ASP) will issue Annuity policy on
the basis of details entered by the Subscriber and documents uploaded at the time of initiation of request.

If documents uploaded are not sufficient/incorrect or any additional documents required, then ASP may
contact Subscriber for completion of annuity formalities. Alternatively, if required, you may contact ASP.
The complete contact details of ASP are available on CRA Website (www.npscra.nsdl.co.in).

22.When Annuity Policy will be issued by the Annuity Service Provider (ASP)?

On completion of annuity formalities, ASP will confirm Annuity request of the Subscriber online in the CRA
system. The Funds (Annuity Corpus) will be transferred to ASP by Trustee Bank (Axis Bank) on 4th Working
day after authorization of annuity request by ASP in CRA.

On receipt of funds, ASP will issue Annuity policy within 2 working days.

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