Professional Documents
Culture Documents
How To Plan A Christian Concert
How To Plan A Christian Concert
President |
1st Edition
Compliments of
1
ATTENDSTAR.COM
Copyright © 2017 www.attendstar.com/christian-concert-ticketing
Published by AttendStar, LLC
© 2017 AttendStar, LLC
Table of Contents......................................................................................................................... 3
Introduction....................................................................................................................................4
Research Artists
Your first step is to do your research and find an artist who is relevant to
your objectives and target audience. Are they popular in your area? Do
they play on local radio stations? Will people want to buy tickets to see the
artist? Whatever you do, don’t just pick an artist you like. That artist might
be completely wrong for your event objectives! Your ability to pick popular
musical acts will set your event apart from others people could attend on
the same date.
You can talk to your congregation to learn which artists they like. Also, call
local radio stations and ask which artists are popular right now. If possible,
try to see a performance by the artist before booking, and talk to event
organizers who have booked the artist previously to learn about their
experiences.
It’s important to consider that the price you pay for the artist’s
performance is not the only cost directly associated with the artist that
you’ll incur. Almost all artists require additional expenses like hotels, food,
or sound equipment. Some require that you cover their travel expenses,
too. Those costs can add up quickly, particularly for artists who have
entire teams that travel with them to support their shows.
When you call an artist’s agent, they’ll quote you a price or a price range.
This is the time to negotiate and try to bring the price down. An agent
might be willing to lower his cost if the concert will be on a weeknight
or if the artist needs to fill a date during a tour. For example, an artist
headed from St. Louis to Columbus, Ohio might be willing to make a stop
in Indianapolis for a Thursday night show, which means it’s likely you can
get a discount if you take that date. Of course, you might attract fewer
attendees on a Thursday night, so be sure to balance artist discounts with
attendance projections.
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Warning!
TIP
Make sure you include your marketing budget, because skimping on your
marketing budget to reduce your ticket costs will likely cause you to sell
fewer tickets. In simplest terms, you can’t have it cheap and well-advertised!
Next, determine how much profit you’d like to make on the event. Add
that to your break-even point and divide the sum by your forecasted ticket
sales quantity. This is the minimum ticket price you’d need to charge in
order to hit your desired profits. Once you have these two numbers, you
can determine how you want to set your ticket prices. However, you need
to do some research first!
You’re trying to compare apples to apples at this point. Are the ticket prices
you came up with in Step 2 appropriate based on similar events? You might
have to make some adjustments if your pricing isn’t realistic.
5 . EVALUATE
Based on your calculations and research, could the perceived value of your
event (if you promote it appropriately) exceed other activities people could
decide to do rather than attending your concert? Is your event less than or
equal to those other events in perceived value?
Your price should be lower, the same, or higher than the prices of those
other events based on that honest evaluation. Use this pricing information
along with your minimum ticket price calculation results to set your base
ticket prices.
The key is making the discount big enough to boost early ticket sales
while still generating a comfortable return but not so big that consumers’
evaluations of the deal create negative perceptions. In other words, the
discount needs to be convenient for consumers to get and big enough –
but not too big.
Timed-Batch Pricing
With timed-batch ticket pricing, you release batches of tickets on specific
dates (or at specific milestones) with increasing prices as the event gets
closer. This helps to boost early ticket sales and creates a sense of urgency
well in advance of your event.
Bundled Pricing
People love bundles where they feel like they’re getting more for their
money. In fact, research has even shown that people prefer getting extra
things added into their purchases for the same price (e.g., buy one get one
free) over getting a price discount!
You can offer bundled pricing by adding extras like a VIP experience,
parking, food, and so on to some or all of your ticket prices. Think about
what matters to your worshippers and create bundles that appeal to them.
Partitioned Pricing
Should you include the fees in your ticket prices or not? The answer to this
question depends on whether or not you’re selling tickets through different
distribution points. For example, if you’re selling tickets online, offline, and
at the door, it’s important to keep all ticket prices the same so more people
are encouraged to purchase tickets online.
If you sell tickets at a lower price offline, then you’ll lose online sales. That
means you also lose the chance to collect buyers’ email addresses for
future communications, and you won’t be able to create the same level
of motivation to buy tickets in advance, which can hurt your ability to put
your event in the black as soon as possible.
Things are a bit different if you’re only selling tickets online. Based on the
partitioned pricing strategy, you should keep fees separate (think of airlines,
which have spent years and millions of dollars finding the best ways to
present their fees) and advertise your prices without the fees included.
Why does partitioned pricing work? The reason is because people use that
advertised price for comparison shopping. Also, once they’ve made the
decision to buy a ticket, they’re less likely to abandon the purchase when
they see the fees added later (unless the fees are excessive).
Research has shown that if you’re offering three tiers, the ticket price you
want to sell the most (e.g., the ticket price that will enable you to hit your
profit goals) should be the middle price to provide the best price anchors.
TIP
Who is going to help you sell your tickets online, offline, and at the door? Will
you be selling tickets in all three places? How will you get tickets to buyers?
Do you need to print tickets? How will refunds be handled? How will tickets be
verified and tracked at the door?
These are just some of the questions that you need to consider when you
choose a ticketing company for your Christian concert. There is a lot that goes
on behind the scenes to ensure attendees can purchase tickets and enter your
concert without any problems, so choosing a ticketing company is a critical
decision.
Most importantly, don’t just pick a ticketing company because you’ve heard
of them before or know they handle ticketing for a lot of events. Those events
might not be anything like your concert. The truth is you need a ticketing
company that understands not just concerts but also the needs of Christian
audiences.
The best ticketing company for a Christian concert is one that offers not just a
ticketing tool but also full support so you can focus on your ministry. After all,
most Christian concert organizers aren’t professional event planners. It’s quite
possible that you’re volunteering your time and/or have another job that takes
up most of your time!
When choosing a ticketing company, look for the criteria introduced below.
Support
You’ll need support from your ticketing company every step of the way, so they
need to be highly accessible. Choose a ticketing company that offers:
Support by email, phone, and chat for extended hours, 7 days per
week for both you and your ticket buyers
Online knowledge base
Dedicated account manager
Self-service or complete set up at no extra charge
Support beyond ticket sales such as marketing, parking, and
security expertise
Payment
When you’re trying to break even or generate a profit from your Christian
concert, you need to know that you’ll receive your payments on a consistent,
timely basis. Your ticketing company should provide:
Daily deposits to your bank account
Option to include ticket processing and credit card fees in ticket
prices for increased sales
Way to connect your own merchant account
Competitive payment processing fees
Creating an event marketing plan can be overwhelming. After all, if you don’t
spread the word about your event, you’ll have no chance of selling tickets.
Marketing matters – a lot!
However, the most important thing you need to do happens before you start
promoting your concert. In order to sell more tickets to your event, you have
to create an awesome ticket sales page for online ticket sales (as well as for
information gathering if you’ll be selling tickets offline, too).
If your ticket sales page uses low quality images or poorly written copy, then
you’ll lose sales immediately. Take the time to ensure your ticket sales page is
as good as it can be before you start promoting your event.
With that said, here are some event marketing opportunities that don’t have to
cost a lot but can drive ticket sales for you.
Email Marketing
You should send email messages to your congregation and any subscriber
lists you have letting them know about your upcoming concert, but don’t
stop there. You need to make people aware of your event and then convince
them to attend. This doesn’t always happen with a single message, so plan
to email your lists on a weekly basis at a minimum.
Facebook Sharing
Where do most people find out about products, services, and even events
these days? Facebook. That’s where people spend a lot of their time every
day, and your event needs to be there, too. Set up a Facebook Page if you
don’t already have one, add your event to it, and start inviting people to
like it.
Advertising
Advertising in local newspapers, publications, billboards, radio stations, and
more can quickly make large audiences aware of your concert. However,
advertising can get expensive, so don’t be afraid to negotiate prices. For
example, pick a popular Christian radio station in the area, and tell them
they can be a presenting sponsor in return for a great advertising deal.
You can also place ads directly on local websites and Christian blogs.
Google AdWords, and Facebook are great options for online advertising.
In fact, Facebook ads can work very well for event advertising. The key is to
publish the right kind of ad and make sure the right people see it. To that
end, use Facebook’s unpublished post ad type and select highly targeted
audiences to show your ad to using the Facebook Ads Manager tool.
Importantly, your ads need to look good. Always use high quality images
and messages or no one will click on your ads!
Retargeting
Retargeting is a form of advertising where people who have already visited
a specific page (such as your ticket sales page) are shown your ad. You
can set up retargeting with Facebook ads, Google AdWords, and AdRoll to
name a few.
A typical tweet has a lifespan of just 18 minutes (meaning nearly all of the views
of a tweet happen within the first 18 minutes after it’s published), so tweeting
once is not enough.
Outreach
You can send email messages, Facebook messages, tweets on Twitter, or
even call your local newspaper, radio stations, Christian bloggers, local
events websites, and so on to get your concert on their radar screens. You
never know who might decide to share your event to their audiences or
write about it on their blog or in their magazine or newspaper, but they
might not hear about your event if you don’t tell them.
Outreach doesn’t have to be limited to the media. You can get creative! For
example, create a video promoting your concert and play it at churches in
your area. You can even pass out flyers about your concert at other events
leading up to your concert. And don’t forget to reach out to local Christian-
owned businesses inviting them to get involved and spread the word.
Fortunately, there are some tools available that make this very easy for you.
AttendStar’s Remind Me feature is an example. When a person visits your
ticket sales page they can sign up to be reminded about the event using a
form right on the sales page. Within the AttendStar system, you can set up
six emails every ten days and automatically send them to people who join
your reminder list.
Each Remind Me email includes details about the event time and location,
and you can include a link to content that will make them want to attend
and motivate them to buy a ticket such as a video by the performer. It’s the
perfect way to convince more of those people who don’t buy on their first
visits to your sales page to get their tickets!
TIP
Did you know there are websites that feature lists of local events
for people looking for fun activities in their area? You can add
your Christian concert to some of these sites for free!
Here are five to start with:
1. Eventful.com
2. Yelp.com
3. Eventcrazy.com
4. Youreventfree.com
5. Eventseeker.com
7 Get Help
Depending on your budget, you might be able to hire some workers or you
might have to find volunteers to help you plan your Christian concert and be
onsite on the day of the event to take tickets, supervise parking, handle crowd
control, sell concessions, and so on.
Either way, you need to make sure you have written roles and responsibilities
for each worker or volunteer. Document deadlines and make it clear who they
should contact if they have a problem or need help.
Finding Volunteers
To find workers or volunteers, start by asking your congregation. Next, post
calls for volunteers on your social media profiles and pages, and consider
posting opportunities on sites like your local Craigslist or Christian websites.
Ask family, friends, and your congregation to do the same.
You can also approach local schools and businesses to ask for volunteers.
In addition, when you post your volunteer needs on VolunteerMatch.org,
they’ll automatically be shared to LinkedIn’s Volunteer Marketplace where
they’ll be accessible to over 10 million LinkedIn users!
8 Attract Sponsors
One of the best ways to offset the cost of your Christian concert is to bring on
sponsors that pay you to advertise in some way to your ticket buyers and to
have their names associated with your concert. For example, a sponsor might
have its logo displayed on your tickets and advertising materials as well as
shown prominently at the event. Another sponsor might pay to send an email
message to all of your ticket buyers or to hand out materials at your event.
To that end, consider creating a few sponsorship levels such as Gold, Silver,
and Bronze, and offer more benefits for higher prices. The lowest level
might offer inclusion of the sponsor’s logo on marketing materials but
the highest level might include the logo on marketing materials as well as
displaying the sponsor’s banner above the stage, mentioning the sponsor
in radio ads, and passing out information about the sponsor at the gate to
all attendees.
The key to setting sponsorship levels and prices is to determine how much
money you need to hold your event based on your budget as discussed
in Chapter 1. Sponsorships can make up any difference between your
budgeted expenses and your projected ticket sales, or sponsorships can
help you earn a profit for future ministry activities.
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Warning!
9 Tracking Results
Using Google Analytics, you can significantly increase event ticket sales and
your marketing efforts. The best part is Google Analytics is free, but it has to
integrate with your ticket sales page in order for you to get all of the data you
need.
When you combine your Google Analytics data with the reports you get from
your ticketing company (assuming those reports are comprehensive), you can
get a clear picture of what’s working and what’s not in order to improve ticket
sales for your current concert and future events.
There is so much that you can do with the data that’s accessible to you, but don’t
get overwhelmed. This chapter covers a few key things you can do to extract
useful data from the Google Analytics reports related to your ticket sales.
Set Goals
The first step you should take is to make sure the appropriate Google
Analytics tracking code has been added to your event website. Once
Google Analytics is up and running, log into your account and click the
Goals link under the Conversions heading in the sidebar to set up some
goals.
From here, you can track acquisitions to see where visitors to your site are
coming from and measure those visits against your goal. If you invested
in Google AdWords to drive traffic and sell tickets, you can determine if
that advertising investment paid off in actual ticket sales. The objective,
of course, is to drive your cost per conversion as low as possible, and this
analysis is extremely helpful.
Furthermore, you might be surprised to see how many people visit your
ticket sales page from mobile devices. It’s probably more than half, and you
can see this percentage in your Google Analytics account. Bottom-line, if
your ticket sales page isn’t mobile-friendly, you’re probably losing ticket
sales.
Your Google Analytics data can tell you how people arrived on your event
website or ticket sales page. They might have come from an organic search
using a search engine like Google. They might have come from one of
your ads. They might even come from a social media post, blog post, or
elsewhere. Knowing how traffic gets to your site is important to determine
which of your marketing investments are working.
You can combine this data with the goals you set up in Google Analytics
to learn things like how many people buy tickets the first time they visit
your ticket sales page versus how many are returning visitors. Through this
analysis, you might spot opportunities to improve your on-page messaging
or invest in some ad retargeting.
I see ticket sellers use this data often to track marketing investment
performance. By creating and printing out a chart that shows ticket sales
by day, you can draw timelines for your various campaigns directly on the
chart. For example, you can note when specific radio, television, online,
and Facebook ads ran. You can even include social media posts, contests,
outreach efforts, email marketing, and more.
Sales spikes that correspond with specific marketing campaigns most likely
mean that campaign was successful and could warrant a budget increase.
For data dips that correspond with specific marketing campaigns, the
opposite is probably true and budget cuts might be wise.
10 Surveys
The concert is over and the traffic has cleared, but it’s not over for you yet. For
your team, it’s time to have a “survivor party” where you thank everyone and
ask them to share things they saw that need to be improved for the next event.
Don’t skip this important task!
It’s also time to send an email and thank your guests as well as survey them to
see what they liked and what they didn’t like. If you’ve chosen the right ticketing
company, you’ll be able to send a survey to attendees directly from the ticketing
software, which makes things very easy! In fact, some ticketing companies, like
AttendStar, send a post-event survey out for you automatically, and you get the
results within a few weeks of your event.
Your goal is to find out what worked and what didn’t so you can improve for
future events. With that in mind, here are some important questions that you
should ask in your post-concert survey:
Did you enjoy the event?
Did you like the venue?
Where did you hear about the event?
Was the ticket purchasing experience easy?
Would you recommend the event to other people?
Would you attend a similar event in the future?
Were you satisfied with the ticket price?
Were you satisfied with the food, parking, restrooms, etc.?
Did you experience any problems that negatively affected the
event for you?
The key to getting the largest number of people to complete the survey is to
make it easy to complete! That means you have to balance how many questions
you ask with how much information you collect. Use multiple choice and ranking
questions primarily with just a small percentage of open-ended questions that
require people to type text responses.
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Warning!
11 Create a To Do List
Now that you understand everything you have to do to pull off a successful
Christian concert, the task of planning it can seem completely overwhelming.
Where do you start? What do you do and when?
There are so many moving parts and pieces to planning a Christian concert, but
with a comprehensive event planning checklist, you can smoothly navigate the
process and put on a fantastic event!
At this point, you also need to identify your event sponsorship levels as
well as the amounts and get all of your contracts in order. As you near the
six-month mark, you should be securing sponsors, inviting VIP guests, and
releasing press releases about performers. It’s also time to compile your
mailing lists (both email and regular mail) and start early promotion efforts.
Of course, you should still be promoting your event. You still have two
weeks to sell tickets, so make sure you sell as many tickets as possible by
investing in a marketing push during the lead up to the event!
This is also your last chance to recheck all of the equipment and supplies
that have to be brought to the event to confirm everything is where it
should be. At the same time, double check that your petty cash and vendor
checks are ready.
Once the logistics of the day are completely taken care of, you can change
into your event clothes to greet VIPs and make sure they’re in the right
places. Also, greet the sponsors and performers, and ensure they have
the appropriate scripts if necessary. Finally, make sure your cell phone is
charged and have a battery-operated charger with you in case you need a
charge during the day when you’re not near an outlet!
FREE RESOURCE
Download AttendStar’s
FREE 12-MONTH EVENT PLANNING CHECKLIST
Download AttendStar’s free 12-Month Event Planning Checklist
to start your own To Do list. It’s formatted so you can print
it out and check off each item as you go. You’ll stay more
organized, have fewer problems, and feel less stressed when
you know you’re on the right path.
When you choose AttendStar as your ticketing company, you’ll get the help you
need to ensure your Christian concert is successful for your ministry.
We’re not just a ticketing company, we’re your partner in holding an event that
lifts your worshippers, entertains your audience, and meets your goals.
• Complete ticketing setup and sales • Phone, email, and chat support for
support extended hours 7 days per week
• Customized ticket sales page, • Dedicated account manager
pricing, and printed tickets with
your own branding • Daily payments to your bank
account
• Online and offline ticket sales
solutions • No contracts, monthly fees, or
commitments
• Complete box-office solution
• Email, social media, advertising,
• Mobile ticket sales and scanning and Google Analytics integration
• Marketing and sales expertise • Comprehensive tracking and
reports
• Onsite event support
We focus on supporting Christian concert ticket sales. That’s why we offer you
better support and more help than any other ticketing company.
We understand your needs. We know your challenges. We’re here to help you.