TVU Server Windows To Linux Upgrade, Dual R Rev A en 04-2020

TVU Networks®
TVU Servers
Windows® to Linux®
TVU server models VS3500 and VS3550
TVU server models VS3200 and VS3250
Software Upgrade Procedure

for Dual Receivers
Models VS3100, VS3200, VS3250,
VS3500, and VS3550
Document Part Number:
TVU Server Windows to Linux Upgrade, Dual R Rev A EN 04-2020
Legal notices FCC/CE/IC Compliance
TVU®, TVU Networks®, TVU networks®, and TVUPack®, TVU Grid®, Federal Communications Commission (FCC) Regulation of
TVU One®, TVU Era®, TVU CAS™, TVU Me™, TVU Anywhere™, TVU Electronic News Gathering (ENG) Mobile Systems
MLink™, TVU RPS™, TVU Dashboard™, TVU MediaMind™, and
The FCC provides specific policies and procedures related to
TVU Sports™ are trademarks of TVU Networks Corporation and/
radio frequency (RF) emissions in mobile and portable devices.
or its affiliates in the United States and/or other countries.
The FCC outlines test requirements and specific test procedures
Linux® is the registered trademark of Linus Torvalds in the U.S. based on the type of device. These test requirements and proce-
and other countries. Verizon® is a trademark of Verizon Com- dures can also cover Specific Absorption Rates (SAR) for RF.
munications, Inc., AT&T® is a registered trademark of AT&T, Inc.
TVU transmitter devices have always conformed to all appli-
Huawei® is a registered trademark of Huawei Technologies Co.
cable FCC regulations covering mobile systems for electronic
Ltd., and Velcro® is a registered trademark of Velcro Industries,
news gathering. All required tests for TVU transmitter devices
B.V. All other trademarks are the property of their respective
as outlined in the regulations were performed by a third-party
owner. Photographs are the copyright of their respective own-
testing lab, which issued a certificate of compliance for TVU
ers.
transmitters. The certificate is applicable to the FCC, CE, and
Specifications in this publication are subject to change. Contact IC. Additionally, the data modems used in TVU transmitters are
TVU Networks Corporation for specifications that are critical to commercially available off-the-shelf brands and have been FCC
your application. Go to www.tvunetworks.com for the latest and carrier certified.
product information.
Contact us
Related literature and media Supporting documentation demonstrating TVU transmitters’
The following list contains related literature and media. Refer to compliance with the applicable FCC regulations is available
the latest updated documentation: upon request. Contact TVU Networks at +1.650.440.4812 for
assistance and questions regarding approved modem cards for
Product data sheets
use with TVU transmitters.
• Refer to the latest appropriate TVU Appliance data sheet
Hardware Set up and Operating manuals Safety notices and statements
• TVU Servers Windows to Linux Software Upgrade Proce- The safety notices and statements that may appear in this docu-
dure, Models VS3100, VS3200, VS3250, VS3500, and VS3550 ment are as follows:
(This manual, part number: TVU Server Windows to Linux
Upgrade, Dual R Rev A EN 04-2020) Note: These notices provide important tips, guidance, or advice.
• TVU Hardware Setup User Guide, Models VS3100, VS3200, IMPORTANT: These notices provide information or advice that
VS3250, VS3500, and VS3550 - Linux might help you avoid inconvenient or problem situations.
Software Set up and User manuals ATTENTION: These notices indicate potential damage to pro-
grams, devices, or data. An attention notice is placed just before
• TVU Software User Guide, Models VS3100, VS3200, VS3250, the instruction or situation in which damage could occur.
VS3500, and VS3550 - Linux
CAUTION: These statements indicate situations that can be
Media potentially hazardous to you. A caution statement is placed just
before the description of a potentially hazardous procedure
Not applicable
step or situation.
TVU Networks® Corporation, © Copyright 2020

Table of contents | iii
Contents Legal notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Related literature and media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Not applicable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
FCC/CE/IC Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contact us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Safety notices and statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 Introduction and upgrade requirements 1

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hardware and storage prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 Upgrading your TVU server from Windows to Linux 3

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Step 1 - Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Obtain the Windows static IP address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Download the TVU Windows to Linux configuration backup tool and image . . . . . . . . . . . . . . . . . . . . 4
Create a bootable USB disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Step 2 - Capture the current configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Run the configuration backup tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Step 3 - Reimage the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Step 4 - Restore the server settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Conclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3 Problem determination and troubleshooting 11

Problem determination and troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Q and A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
TVU Servers Windows to Linux Software Upgrade Procedure for Dual Receivers
TVU Networks® Corporation, © Copyright 2020 Document part number: TVU Server Windows to Linux Upgrade, Dual R Rev A EN 04-2020
iv | TVU Servers Windows to Linux Software Upgrade Procedure for Dual Receivers
Document part number: TVU Server Windows to Linux Upgrade, Dual R Rev A EN 04-2020 TVU Networks® Corporation, © Copyright 2020
TVU Servers Windows to Linux Software Upgrade Procedure for Dual Receivers | 1
1 Introduction and upgrade requirements
Introduction
This TVU server upgrade procedure provides the information TVU Model Serial number Software Upgradable
required for upgrading your TVU server software from the prefix version
Windows platform to a Linux platform on TVU server models 3500 AA or AC TVU6 Yes
VS3100, VS3200, VS3250, VS3500, and VS3550.
3550 AA or AC TVU6 Yes
Upgrading your TVU server to the TVU7 platform is recom-
3200 VH, VI, VJ, and C5 TVU6 Yes
mended to allow access for the next generation of high ef-
ficiency video encoding (HEVC) features. As TVU servers evolve 3250 VH, VI, VJ, and C5 TVU6 Yes
with technology and move away from the limitations of legacy 3200 VH, VI, VJ, and C5 TVU4 No
operating systems, TVU Networks continues to move forward 3250 VH, VI, VJ, and C5 TVU4 No
into the H.265 evolution while continuing to provide support to
customers that continue to use legacy VS3100 servers. 3100 AB TVU6 Yes
To use this upgrade procedure be sure you have the following:
Contents • The TVU VS3100, VS32xx, or VS35xx server running Win-
dows version 6.x
This document contains step-by-step procedures to complete
the following upgrade objectives in sequential order: • 1x USB flash drive with at least 5 GB of capacity
• Hardware and storage prerequisites • Rufus utility download from http://rufus.ie
• Procedure overview • HDMI monitor and cable
• Obtain the Windows static IP address • USB keyboard and mouse
• Download the TVU Windows to Linux configuration backup This upgrade only applies to the following TVU server models:
tool and image
• Create a bootable USB disk
• Run the configuration backup tool
• Reimage the server
TVU 5th generation server (model VS3500 and VS3550)
• Restore the static IP address setting
• Restore the server settings
• Problem determination and troubleshooting
Hardware and storage prerequisites

TVU 4th generation server (models VS3200 and VS3250)
Before you begin, refer to the following server serial number
table to ensure your hardware is compatible with the Linux
software upgrade.
IMPORTANT: Serial number labels can be found on the left
hand side on most TVU Server chassis. In the event the label is
damaged or obscured, the TVU Configuration Backup tool will
identify hardware compatibility.
TVU 4th generation high-density server (model VS3100)
2 | TVU Servers Windows to Linux Software Upgrade Procedure for Dual Receivers
2 Upgrading your TVU server from Windows to

Linux
Overview
The process for replacing the operating system on the TVU • Write a file to the local USB drive confirming that the
Server is a multistep process that must be completed by an device has been backed up. As a safety measure to prevent
operator with direct physical access to the server. The process is configuration loss, the reimage is designed to fail if it does
explained in detail later in this documentation, but the follow- not detect this file.
ing summary is to provide a high level context to the sequential
Step 3: Reimaging the TVU Server
steps of the process.
Rebooting the TVU Server, intercepting the boot process with
the F12 key, and launching the Clonezilla application from the
IMPORTANT NOTES:
USB thumb drive. This process will:
1. This version of the tool supports dual output servers ONLY.
• Check to see if a backup of the machine has been com-
Multi-output servers are upgraded with the revision 2.0
pleted.
tool.
• Launch Clonezilla and overwrite the local drive with the
2. The transition from the Microsoft Windows operating
new operating system
system to the Linux OS is destructive to all existing local
configuration information, as well as the TVU PIDs which • Prompt for a reboot.
affects all TVUPack parings and grid connections. The
Step 4: Restoring the server settings
backup utility will ensure continuity of the settings and
PID information to ensure a seamless transition between In this step we are rebooting into the Linux environment and
the two environments. configuring the original IP address. Once network connectivity
has been restored, the backup file can be restored to the local
device. Note the following:
Step1: Preparation
• Upon the reboot the user will be presented with a configu-
A USB thumb drive of at least 5 GB capacity needs to be sourced
ration screen asking for the IP address information of the
and prepared for the upgrade process.
device.
The large (approximately 4.2 GB) TVU 7.3 Linux image should be
• The restore backup menu option can now be used.
downloaded.
• A reboot of services, or the whole device will complete the
The Rufus utility should be downloaded to your PC and run to
process.
prepare the drive for later steps.
Step 2: Capture of the current configuration
The process of replacing the entire operating system is destruc-
tive to all data on the device, including the devices unique PID. In
order to bridge the gap between the Windows OS configuration
and the Linux OS configuration, the TVU supplied configuration
backup tool must be used.
The tool is run in the windows environment prior to the upgrade
taking place. Its purpose is to:
• Check that the TVU server is compatible with the OS
upgrade process.
• Capture the current PIDs and configuration settings of the
TVU devices and push them to a cloud based storage for
future retrieval.
Before you begin Download the TVU Windows to Linux configura-

Read through all of the steps in this procedure to familiarize
yourself with the upgrade process.
tion backup tool and image
Click the following link to download the TVU Windows to Linux
NOTE: Not following the steps in this procedure will result in an configuration backup tool to your PC.
upgrade failure.
http://4.7.58.39/LinuxUpgrade/TVU_Linux_Upgrade_7.3_V1.iso
Create a bootable USB disk

Step 1 - Preparation Complete the following steps to create a bootable USB flash drive:
Obtain the Windows static IP address 1. Go to http://rufus.ie and download the Rufus utility to your pc.
Obtain and document the static IP address of your Windows 2. Launch the Rufus utility. The Rufus Drive Properties screen
server. After the upgrade completes, you will need to re-enter displays.
the static IP information into the TVU Linux server settings win-
dow.
To locate the IP address complete the following steps:
3. Power On the TVU Windows server, press the power button
located in the right lower section of the front panel.
4. Minimize or close your TVU Server software, and press the
Windows button in the bottom left corner of your display.
Then, type CMD in the search field and press Enter. The
command prompt window opens.
5. In the command prompt window, enter ipconfig and

press Enter. The IP address displays.
Rufus Drive Properties window
3. Insert the USB flash drive with a minimum of 5 GB capacity

into your PCs USB port.
4. If the USB device is not automatically detected, select the
device from the device drop-down menu.
Command prompt
6. Write down your static IP address, Subnet Mask, and Gate-

way in the box provided below:
Static IP address:
Subnet Mask:
Gateway:
Rufus Drive Properties window
5. Click the ISO image in the Boot selection drop-down menu

and click Select.
6. Navigate to the Downloads folder and select the TVU_
Linux_Upgrade_7.3_V1.iso image.
Accept the download required prompt
10. In the Warning pop-up window, click OK to agree to over-

write the drive.
7. Selecting the ISO image

8. Click the Start button.
Agree to the Warning message
11. When the utility completes the process the Status pane
displays a green bar indicating “Ready” as shown below.
12. Click Close. Then, open and verify that your USB drive con-
tains the TVU_Linux_Upgrade_7.3_V1.iso image.
Creating the boot disk
9. A Download required pop-up message displays, select Yes

to agree to the download terms.
Close the Rufus pop-up window
Step 2 - Capture the current configuration

Run the configuration backup tool
To run the configuration backup tool complete the following
steps:
1. From your Windows desktop, navigate to the USB drive,
locate and click the .exe file in the configuration backup tool
directory.
4. Click the Backup button.
The system information screen displays.
Note: You should see two PIDs (instead of one) on the tool.
5. After the backup is complete, the Backup succeeded mes-

sage displays.
2. Click the Backup drop-down menu.
Backup succeeded message
6. Reboot the server and continue with ‘Step 3 - Reimage the

3. Select the drive letter of the USB flash drive. server’.
Troubleshooting notes:
If the hardware version of your server is not recognized by the

configuration backup tool, the following error message displays:
Boot menu
Error message: Platform not recognized
4. The Clonezilla screen displays within a few moments. Press
Ensure that you have a valid network connection. If a network is Enter which should select the top/default choice similar to
not detected, the following message displays: the screenshot below.
Error message: Network connection not detected
Step 3 - Reimage the server 5. When prompted to continue the backup, type Y at the com-
To reimage the server complete the following steps: mand prompt and press Enter. You will be asked twice.
1. When the server reboots, the Gigabyte screen displays.
6. Total processing time may vary, but should take about 5 to

15 minutes. When prompted to reboot the system, remove
2. Press F12 as it begins to boot up. Continue tapping F12 the USB flash drive. Then, type Y and press Enter.
until a boot menu displays.
3. Select the USB flash drive in the boot menu and press Enter.
1. Click the gear icon in the lower right panel of the TVU Server
setting window and select the Restore page.
Restore the static IP address, Subnet Mask, and Restore page selection
Gateway settings 2. The PID and port mapping window displays. Click Restore
To restore your static IP address, Subnet Mask, and Gateway set- for both receivers to complete the process. This process will
tings complete the following steps: take 2-3 minutes.
1. After reboot, the TVU Receiver screen displays. Click Net-

work Setup.
TVU Server PID and port mapping settings screen
When the restore process completes, the Restore configuration

status displays ‘Completed’ as shown below.
TVU Receiver screen
The TVU Server Network setting screen displays.

2. Obtain the server static IP address, Subnet Mask, and Gate-
way settings you wrote down in ‘Step 1 - Preparation’.
3. Enter the static IP address, Subnet Mask, and Gateway in the
appropriate fields. and click Apply.
TVU Server PID and port mapping - restore complete
Conclusion
This completes the restore process. Your TVU Server should be
restored with all of its original configuration settings.
TVU Server network settings screen
Operational control of the TVU server should be through the
Web GUI, or by using TVU Command Center. Please refer to the
Step 4 - Restore the server settings TVU Linux Software Guide for further information.
To restore the server settings complete the following steps:

3 Problem determination and troubleshooting
Problem determination and troubleshooting

Problem Likely cause Troubleshooting
After running the configuration backup The backup tool interrogates the server 1: Ensure that the hardware
tool I receive the message: hardware for compatibility with the upgrade. serial number prefix is on the
“Error: Platform not recognized” The tool cannot be run against hardware compatibility list. Refer to the
detected as invalid. compatibility table in ‘Hardware and
storage prerequisites’ on page 1.
2: The upgrade tool does not
support dual output configurations
and will fail.
After running the configuration backup The server cannot reach the internet backup Ensure your Ethernet cable is
tool I receive the message: repository. connected and the connection is
“Error: Failed to connect to server” working.
Reimage process does not run as Issue with the creation of the USB flash drive, Go back through the instructions
documented. or data integrity error. carefully and repeat the process.
Q and A
Question Answer
Which server serial numbers are applicable for the upgrade Refer to the compatibility table in ‘Hardware and storage
from Windows to Linux? prerequisites’ on page 1 in this procedure for applicable serial
numbers.
Can I use the tool to upgrade my server running TVU4 from Only servers running version TVU6.x or above, or systems
Windows to Linux? covered by active support contracts will allow the utilities to
run. Contact TVU Networks for more information.
Can I use my USB 2.0 port for uploads and downloads? Yes, however the image is slightly over 4 GB in size, using USB
3.0 devices and ports will speed up the process.
How much USB capacity is required for the Windows to Linux A minimum of 5 GB USB capacity is required to perform the
tool download? upgrade.
Does TVU Networks provide a USB flash drive to the customer No, the flash drive is customer supplied. TVU provides the FTP
to perform the upgrade? link for the tool download.
Can TVU Networks perform the upgrade from Windows to No, this is a customer upgrade procedure. It must be
Linux? performed by someone with physical access to the equipment.
Document Part Number: Printed in USA.
TVU Server Windows to Linux Upgrade, Dual R Rev A EN 04-2020 © Copyright 2020 TVU Networks Corporation
All rights reserved in all media.
Contact information
TVU networks Corporation TVU networks Corporation
857 Maude Avenue, 11030 Raven Ridge Road, Suite 117
Mountain View, CA 94043 Raleigh, NC 27614
Ph: +1 (650) 969-6732 Support Ph: +1 (650) 440-4812
Fax: +1 (650) 969-6747 Support E-mail: support@tvunetworks.com
E-mail: support@tvunetworks.com www.tvunetworks.com
www.tvunetworks.com

TVU Server Windows To Linux Upgrade, Dual R Rev A en 04-2020

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

TVU Server Windows To Linux Upgrade, Dual R Rev A en 04-2020

Uploaded by

Copyright:

Available Formats

TVU Networks®

TVU server models VS3500 and VS3550

TVU server models VS3200 and VS3250

Software Upgrade Procedure

TVU Networks® Corporation, © Copyright 2020

Contents Legal notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 Introduction and upgrade requirements 1

2 Upgrading your TVU server from Windows to Linux 3

3 Problem determination and troubleshooting 11

1 Introduction and upgrade requirements

Hardware and storage prerequisites

2 Upgrading your TVU server from Windows to

Before you begin Download the TVU Windows to Linux configura-

Create a bootable USB disk

5. In the command prompt window, enter ipconfig and

3. Insert the USB flash drive with a minimum of 5 GB capacity

6. Write down your static IP address, Subnet Mask, and Gate-

Rufus Drive Properties window

5. Click the ISO image in the Boot selection drop-down menu

Accept the download required prompt

10. In the Warning pop-up window, click OK to agree to over-

7. Selecting the ISO image

Agree to the Warning message

Creating the boot disk

9. A Download required pop-up message displays, select Yes

Close the Rufus pop-up window

Step 2 - Capture the current configuration

4. Click the Backup button.

The system information screen displays.

5. After the backup is complete, the Backup succeeded mes-

2. Click the Backup drop-down menu.

Backup succeeded message

6. Reboot the server and continue with ‘Step 3 - Reimage the

If the hardware version of your server is not recognized by the

Error message: Network connection not detected

6. Total processing time may vary, but should take about 5 to

1. After reboot, the TVU Receiver screen displays. Click Net-

TVU Server PID and port mapping settings screen

When the restore process completes, the Restore configuration

The TVU Server Network setting screen displays.

TVU Server PID and port mapping - restore complete

To restore the server settings complete the following steps:

3 Problem determination and troubleshooting

Problem determination and troubleshooting

You might also like