RAJARAM B Email : rajamuthu218@gmail.

com
Mobile Number : - +91 8838353447

OBJECTIVE:

Seeking a position to utilize my skills and abilities in the Technology Industry that
offers professional growth while being resourceful, innovative and flexible.

Experience Summary:

o 2 years and 9 months of experience in Network management system and in VOIP Network
Operation Centre

Technical Summary:

o Working knowledge in SIP call flow, routing & switching.

o Working knowledge in
o SBC-GENBAND, SONUS Servers, DIGITALK Server
o MGC-ciscoPGW2200, Squire, TELCO Bridge.
o MGW-ciscoAS5400, ciscoMGX8880, Mediant.
o SWITCHES-Huawei-FE, Huawei-ATCA, Huawei-Soft X, G-Layer, EWSD & Genband-C3
& Secure CRT (Soft Switch).
o Knowledge in Networking fundamentals and concepts Switching, Routing, IP Addressing,
LAN and WAN.
o OS: Windows, Linux
o VOIP Tools: Eyebeam, Arptel.
o Network monitoring systems >>Huawei SoftX-M2000, U2000 and N2000, Genview, Empirix
Intellisight.
o Telecom Technologies>>VoIP, TDM.
o Signalling protocols>>SIP, ISUP, H.323.
o Codec>>G729, G711, and T38

Roles & Responsibilities:

BHARTI AIRTEL (NOC–Fault Management) (Jan 2021-TILL DATE)

o Fault handling and escalation (Identifying and responding to faults in networks, coordinating
with third party suppliers and vendors, handling escalation through to resolution).
o Resolving QOS related issues like ASR, CSR, ACD, NER, FAS, CLI related issues, One way
speech, Mute call, High PDD etc..,,
o Resolving National and International roaming complaints on IN roamer and OUT roamer
scenarios (MT & MO).
o Identifying fraudulent traffic/spam traffic and blocking traffic for entire customer (Trunk
Group) or specific Numbers.
o Implementing Routing changes for Retail and Hubbing Traffic based on load sharing, carrier
quota etc.,
o Resolving Toll-free related issues (NTFS, ITFS incoming, ITFS outgoing and Hubbing).
o Resolving International and national calls related Problems (NLD, ILD)
 o Providing resolution for DATA Services like Audio Conferencing and Fax.
o Coordinating with ILD carriers, Vendor, commercial & Marketing Teams for identifying
variable alternate solutions to resolve customer complaints in SLA.
o Handling Bharti’s VOIP Products-Portal customers.
o Handling faults on Bharti’s VOIP Calling App-“Airtel Talk“
o Routing the traffic using LCR (Least cost Routing) application tool.
o Handling the Customer and Carrier issue through mail & skype

Sify Technologies Pvt Ltd (NOC Engineer )(Jan 2019-Dec 2020)

VOICE::

o Effectively monitoring the system alarm and analyse it to solve instantly for efficient
performance of nodes.
o Managing Core Networks on SONUS, GENBAND Switches, and DIGITALK switch to ensure
stability of overall network.
o Provisioning Signalling IP’s in SBC and mapping the Endpoints with related calling plans with
its associated routes.
o Testing the route manually using tools like ARPTEL and I – TEST tool to confirm the route
quality.
o For manual Testing Eye beam / PSTN used to observe the quality of the route.
o Based on rate and quality wise like CLI, NCLI and CC vendors will be added in routing.
o Routing with LCR concept & managing the Suppliers based on business requirement.
o Checking Call Maturity Issues based on the SIP & ISDN Cause Codes.
o Analysing and optimizing the QOS issues on live route.
o Analysing SIP (Wire shark) traces for probing and rendering resolution.
o Periodic health check in all nodes to manage the disk space, DB utilization, and hardware
alarm.
o Actively handling faults with live calls without any business-critical outages and impacts.
Tracking of Tickets with customers and vendors.
o Coordinating with ILD Carriers for Issues and troubleshooting them.
o Allocating ports based on the business instructions and informing back to customers.
o Reporting and actively monitoring the call services and maintains the reliability even in busy
schedules.
o Testing and analysing of voice traffic and routes of ILD carries network.
o Giving remote support for technical prioritize issues in switch and its supporting
components.

SMS :-

o Working experience in all NOC departments (Fault management, Testing, Routing,

Performance Pro-active monitoring Provisioning & Account configurations).
o Accounts configuration for clients and suppliers.
o Pro-actively monitoring customer’s stats and raising TT’s if found any issue.
o Accountable for Operation and Support for, multivendor SMSC like horisen.
o Working with second/third line support for resolving the issues.
o Raise Problem Ticket and follow-up with vendor till closure.
 o Work together with external technical groups in order to resolve customer issues effectively.
o Actively troubleshoot monitoring and reporting issues.
o Daily support to end Critical customer problems and maintaining the environment.

ACADEMIC PROFILE:

Bachelor of Engineering from Sri Ramanujar Engineering College.

Percentage of Marks : 64%

Stream : B.E Computer Science and Engineering.

Year of Passing :2018

PERSONAL DETAILS:

Father’s Name : Balakrishnan R

Date of Birth : 21-08-1997

Nationality : Indian

Languages Known : English, Tamil.

Address : No 10/2, SPRS street, Aimalam, Thirumayam(TK) Pudukottai 622201.

DECLARATION:

I hereby declare all the particulars given above are true to the best of my knowledge.

DATE::

PLACE::

[RAJARAM B]