PROCEDURE

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EDITION, AMENDMENT AND DISTRIBUTION PAGE

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-- 12.04.2011 New Edition Management Representative

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Page 1 Management Representative (Original Edition)
2 General Manager
3 Vice General Manager (Administrative)
4 Vice General Manager (Technical)
5 Quality Manager
6 Project Manager
7 Factory Manager
8 Site Manager
9 Foreign and Domestic Trade Manager
10 Tender Manager
11 Manufacturing Manager
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Prepared By Approved By
Management Representative General Manager
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1. PURPOSE and SCOPE

 Purpose of this procedure is to explain all activities carried out in EFOR MAKINA from order
received from the customer and evaluation of feasibility of the order to all actions carried out
until signing the agreement and to explain the changes occurred from offer to order.
 This procedure covers Article 7.2 (customer-related processes) of ISO-9001:2008 standard
and all given orders and requests.

2. RESPONSIBILITIES
 Foreign and Domestic Trade Manager is responsible for applying this procedure and for
receiving the order
 Quality Manager is responsible for evaluating the order specifications and technical capabilities
 If needed, Foreign and Domestic Trade Manager is responsible for obtaining material price
offers
 Project Manager is responsible for pricing the request and preparing the offer form

3. DEFINITIONS
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4. APPLICATION
7.2.1 Determination of Product related Specifications
 Field of activity of EFOR MAKINA is divided into six groups and reviewing activities for each
group are same;
- Power Plants
- Power Plant Equipment
- Pressure Vessels
- Storage Tanks
- Piping
- Steel Construction

 Offer requests of customers are sent to EFOR MAKINA in writing.

 Specifications prepared by the customer, requirements not mentioned by the customer but
needed for execution of the work, national or international standards regarding product and
related legal requirements plus additional requirements determined by EFOR MAKINA are
determined by Project Manager, Quality Manager and Technical Manager and they are
recorded to Offer Letter.
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7.2.2 Reviewing Product Related Requirements

 Project Manager, Quality Manager and Technical Manager make evaluation with regards to
legal / customer-related requirements, raw material need and finance.
 If no offer will be submitted, customer is informed with a written explanation indicating they
won’t be submitting the offer and reasons for that.
 If EFOR MAKINA has enough capacity to submit offer and to fulfill the order, Project Manager
is responsible for preparation of technical catalogues, brochures, offer form and other
documents.
 While documents are being prepared, specifications determined for the product should be
defined completely and clearly. If a previous agreement made for a similar order or some
conditions different than previous orders are requested, such requests will be added to the
agreement or to the order or such documents shall be changed. Necessary works to fulfill
requested specifications should be made and missing parts should be completed.
 Pricing is made by Project Manager at offer submitting stage. If it is found necessary by the
Project Manager, price offer is requested from the related companies listed in Approved
Supplier List and offer is formed with helps of such offers.
 Project Manager checks the offer and receives the approval of General Manager. Offer is sent
by fax, e-mail or mail or delivered by hand.
 Changes requested by the customer after submittal of offer are recorded by Project Manager
and approval of General Manager is received.
 If customer finds the offer appropriate, he sends his written confirmation by letter or informs
orally.
 After offer is confirmed by the customer, the agreement prepared by EFOR MAKINA or by the
customer is signed. Signed agreements are kept in work file.
 After agreement is signed by both parties, Foreign and Domestic Trade Management fills out
Work Follow-up Form (F 7.2-03) and sends it to all departments.
 After receiving Work Follow-up Form (F 7.2-03), Factory Manager prepares technical drawings
and other related documents and sends it to Manufacturing and Quality departments together
with Work Order Form (F 7.5-01).
 Manufacturing Manager starts the manufacturing works as per Manufacturing and Service
Providing Procedure (P.7.5-01).
 If a change request is received from EFOR MAKINA or from the customer during the order,
customer and General Manager should come to an agreement. These changes are made in
writing and approval of both parties is received.

5. REFERENCES
 ISO-9001:2008 Article 7.2 Customer-related Processes

6. ENCLOSURES
 Form - F 7.2-02 (0) – Feasibility Report
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 Form - F 7.5-01 (0) Work Order Form

 Form - F 7.2-03 (0) – Work Follow-up Form