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    Handbook Primer 2021

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    Keepsake Company
    This document provides an overview of coaching for performance in operations. It discusses why coaching is important for teams and operations. It outlines tools and models that can be used for coaching, including reflecting on performance, discovering potential, the GROW model, and elevating goals. The GROW model is explained in detail as a structured coaching process with four steps: Goal, Reality, Options, Will. Examples are provided for applying concepts like reflecting on a team member's development areas and using the GROW model in a coaching scenario. Overall, the document presents coaching as a way to improve individual and team performance in operations.

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    Handbook Primer 2021

    Uploaded by

    Keepsake Company
    11 views19 pages
    This document provides an overview of coaching for performance in operations. It discusses why coaching is important for teams and operations. It outlines tools and models that can be used for coaching, including reflecting on performance, discovering potential, the GROW model, and elevating goals. The GROW model is explained in detail as a structured coaching process with four steps: Goal, Reality, Options, Will. Examples are provided for applying concepts like reflecting on a team member's development areas and using the GROW model in a coaching scenario. Overall, the document presents coaching as a way to improve individual and team performance in operations.

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    This document provides an overview of coaching for performance in operations. It discusses why coaching is important for teams and operations. It outlines tools and models that can be used for coaching, including reflecting on performance, discovering potential, the GROW model, and elevating goals. The GROW model is explained in detail as a structured coaching process with four steps: Goal, Reality, Options, Will. Examples are provided for applying concepts like reflecting on a team member's development areas and using the GROW model in a coaching scenario. Overall, the document presents coaching as a way to improve individual and team performance in operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    11 views19 pages

    Handbook Primer 2021

    Uploaded by

    Keepsake Company
    This document provides an overview of coaching for performance in operations. It discusses why coaching is important for teams and operations. It outlines tools and models that can be used for coaching, including reflecting on performance, discovering potential, the GROW model, and elevating goals. The GROW model is explained in detail as a structured coaching process with four steps: Goal, Reality, Options, Will. Examples are provided for applying concepts like reflecting on a team member's development areas and using the GROW model in a coaching scenario. Overall, the document presents coaching as a way to improve individual and team performance in operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 19

    Coaching for Performance

    Primer
    Index

    Sr. Topic Page

    1 Why is Coaching Important for Operations? 2

    2 Reflecting on Performance in my Team 3

    3 Discovering Potential 4

    4 GROW Model 6

    5 Elevating Goals 9

    6 Coaching Flow 10

    7 Putting it all together 11

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 1 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    Why is Coaching Important for Operations?

    Real Life Application

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 2 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    GROW MODEL – MICHAEL HEATH

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 3 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 4 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 5 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 6 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    Write down the name of a team member:

    Write down 1 area that he/she wants to develop in:

    When this person develops in this area..

     The benefit that he/she will get is:

     The team will benefit because:

     The impact it will have to company is:

     It will benefit me as a manager by:

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 7 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    Reflecting on Performance in my Team

    What is Performance according to me?

    What are possible reasons that my team members may feel that they are not developing?

    How can I help? What steps will I take?

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 8 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    Discovering Potential

    Real Life Application

    Coachee A B

    Name

    Visible Skills:
    What are the skills or expertise
    that is easily displayed by the
    Coachee?

    Potential:
    What undiscovered potential
    resides in the coachee that they
    haven’t realized yet?
    (can include tasks, roles,
    responsibilities etc.)

    Interference:
    What do you suspect is blocking
    the potential?
    (Remember this is just a guess and
    needs to be enquired from the
    coachee)

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 9 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    My Reflections from the Coaching Video:
    Notes:

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 10 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    GROW Model

    THE TEAM MEMBER SHOULD


    LEARN TO DECIDE

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 11 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 12 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 13 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    Elevating Goals

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 14 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 15 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    Coaching Flow

    How I want the How should my Voice &


    What should I do?
    Coachee to feel Body Language be

    At ease/ or Ask for Water/ Tea, to be Warm and welcoming


    comfortable with comfortable
    Welcoming coaching

    Open/

    Reviewing /
    Transitioning

    GROW

    Closing

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 16 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    Putting it all together
    Name of the Coachee

    Area of Coaching

    Let’s plan one coaching session


    (In an actual session this will be a discussion between the manager and the team member)
    Goal

    Reality

    Options

    Way Forward

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 17 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.
    What I did well

    What I feel I need to improve on

    What I will celebrate & how

    CFP – Handbook Module 1 v1.0 Data Classification: Internal Updated by: Farrell Vaz
    Master Copy Location: Page 18 of 20 Last Updated: June 2021

    ISO Controlled Document. Printed and other static representations of this document are for reference only.

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