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SECTION A (20 MARKS)

Part I: Faulty Parallelism (10 marks)

The following sentences contain errors in Parallelism. Analyse these errors and correct them
as shown in the example.

Example:

The best management training programmes enable graduates to

Error learn and growing in multiple ways.

The best management training programmes enable graduates to

Correctio learn and grow in multiple ways.
n

1. Service providers are continuously upgrading services and package to attract new
customers.
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2. In designing the bicycle frame, several aspects such as strength, flexible and weight
have been taken into consideration.
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3. The quality of voice transmission in companies is influenced by the description of

mountains, hills and highway.
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4. The benchmarking process assists companies in comparing their competitiveness and

identification of performance gaps.
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5. The marketing team is considering the implement and the application of the 5-S
evaluation criteria to the different industries in the region.
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6. The manager often discusses and presented the application of the net-meeting in a
live-telecast mode.
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7. The aspects that are taken into consideration by the sales department include product
design and features of security.
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8. The products designed can be widely used for military operations and activities of
leisure.
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9. The Board of Directors were involved in the approval of the contract and the
appointing of the Chairman.
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10. Every employee of the company is expected to be hard-working, full of enthusiasm

and honest.
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(10 marks)

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Part II: Error Analysis (10 marks)

The following is an excerpt of a job interview dialogue for a Customer Service Representative
position in a company. It contains 11 errors, which include the example, in the use of Tenses
– Present, Past and Perfect. Analyse the errors and correct them as shown in the example.

No. Line no. Error Correction

Example:
0 3 felt feel

1 Interviewer: What was the most challenging engineering project you've worked on, and
how did you overcome the difficulties it presented?

Interviewee: "I was working on a civil engineering project that involved making landslide
5 predictions along mountain roadways. I had to expand the data that I typically
worked with to include climate change information, as the different weather
patterns increased the risk factors."
Interviewer:
How do you present technical concepts to a nontechnical
audience during a stakeholder meeting or client presentation?
10
Interviewee: Apart from client servicing, could you tell me about any particular
effort you make as a Customer Service representative in the current
company?
More than anyone else in my current office, I had led my clients
15 aggressively into alternative investments. This has not only led to
slightly higher returns, but it had also decreased their instability. More
Interviewer: importantly, it has built my clients’ trust with me. I have shared this
success with a few other managers in my office, and they had started to
Interviewee: follow this model.
20 I wonder if you could describe how you feel your boss could get your
best work from you?
My previous boss is great. I met with him a lot and learned from him a
lot. He gave me specific objectives and goals. He would always be
there when I need him for advice. He also was very comfortable when
25 I interacted directly with other departments; he wasn’t at all territorial
Interviewer: that way. But I do keep him informed of any interactions with other
Interviewee: departments. So, I would say my previous boss was an excellent model
on how to get my best work out of me.
Can you tell me about your approach to clients?
I work with high-income and highly educated customers. I did not feel
that my job is to sell them new products. Instead, I believe I need to
educate them about new products, and let them decide. I viewed each
client situation as being unique. Each one has a different risk and
return profile. Each one took a different amount of time and education
to decide on a new product. My clients respect me, and I respect them.
My present high referral rates proved this.

Adapted from BusinessTown. (2018). How to Conduct a Job Interview: A Sample Conversation.
Retrieved from https://businesstown.com/articles/how-to-conduct-a-job-interview-a-sample-
conversation/

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Answers:

No. Line Number Error Correction

1. _______ _________________________ _________________________

2. _______ _________________________ _________________________

3. _______ _________________________ _________________________

4. _______ _________________________ _________________________

5. _______ _________________________ _________________________

6. _______ _________________________ _________________________

7. _______ _________________________ _________________________

8. _______ _________________________ _________________________

9. _______ _________________________ _________________________

10. _______ _________________________ _________________________

(10 marks)

SECTION B (20 MARKS)

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Read the following situation and write the letter as instructed. Write your answer in the space
provided.

You are running a computer solution company. You are looking for new computers and
servers to meet your client needs. You came across a flyer which advertised a company
supplying the product. You decided to write to the company to get some information about its
products. The address of the company is as follows:

Creative Computer Sdn. Bhd.

Lot 3A6,
Kompleks Dayabumi, Ampang,
50000 Kuala Lumpur.

Write a letter of inquiry to the company to get the quotation for the service. In your letter,
include the following details:

 purpose of inquiry
 information on supply of computers and servers, pricing, frequency of services,
 other relevant information (payment procedure, duration, warranties etc.)

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-TAMAT-

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