DEPARTMENT OF MANAGEMENT STUDIES

National Institute of Technology

Tiruchirappalli

ARTIFICIAL INTELLIGENCE IN RECRUITMENT

SERVICES

Submitted by

Rajashree S Kumar (215120079)

Submitted to

Dr. Janarthanan Balakrishnan

Assistant Professor
Department of Management Studies
National Institute of Technology
Tiruchirappalli

Submitted on
09/05/2021
 ARTIFICIAL INTELLIGENCE IN RECRUITMENT SERVICES

INTRODUCTION
"Artificial intelligence can be any type of computer software that engages in humanlike
activities, including learning, planning, and problem-solving. Artificial intelligence has made
lots of progress from when its concept initially came into being in 1956. Now, artificial
intelligence plays vital roles in varying areas, including the business field. AI does not work to
replace human intelligence or ingenuity but more as a supporting tool. Typical jobs requiring
simple common sense may prove to be difficult for AI, but when sorting and analysing big data
efficiently and accurately, AI beats human brains by a lot.
A relatively new area in business, where AI is now slowly emerging and gaining stronghold,
is in the human relations department, or more specifically – in the recruitment services. The
recruitment process is a key activity to any organization, and all works are done hands-on.
Reaching out to potential candidates, addressing quires, screening thousands of candidates, and
selecting from the talent pool, ensuring that diversity factor is kept in check, the whole process
demands immense effort from the employees. Not only is it immensely time-consuming, but
most tasks involved are highly repetitive as well. In the last decade, it is seen that recruiters
decided to tap into AI resources to lessen their burden and fasten the recruitment process. Adept
use of various AI technologies such as Machine learning and Deep learning has been made to
increase overall efficiency.
IMPORTANCE OF AI IN RECRUITMENT SERVICES
According to reports, talent acquisition leaders are expected to double their hiring volume
while managing with the existing team size remaining the same or even contract. This implies
double the workload on each individual. In such scenarios, the scope of errors increases, so AI
can help alleviate workload and decrease the scope of error.
In the pre-employment assessment stage, AI tools are of great help. Conversational chatbots,
AI-powered psychometric testing, AI-powered background check, and so on. Online interview
software have been available for a long time, but today's technology claims to use AI to assess
candidates based on their word of choice, facial expressions, speech pattern, and overall body
language to conclude whether or not they are a suitable fit for the role and the organization.
The screening stage, which was reported to be the most time-consuming activity in the
recruitment process by recruiting leaders, can be made easier and more efficient with the help
of AI-based tools. Screening software was a boon to recruiters. These software scan through
all the resumes and grade them based on skills and requirements, thereby saving a lot of time
for the recruiter. These software also help to decrease human bias that may occur during the
screening stage.
When we look at a broader perspective, AI has become an integral part of recruitment services
as it provides fast and efficient work, saving time and effort of the employees and also
providing peace of mind.

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GROWTH OF AI IN RECRUITMENT SERVICES DURING THE LAST DECADE
When Artificial intelligence tools became more prominent and started getting integrated into
different areas, including the business field, recruiters were still sceptical about its adoption for
their line of work.
In the last decade, recruiters finally started integrating AI tools and making use of it for better
efficiency. The initial scepticism arised due to the fact that recruitment was a field that required
immense human interaction.
Now, AI tools are better adapted and made use of in not only one but various stages of
recruitment, as already mentioned before. Some companies are even making use of virtual
reality software and AI tools to perform initial assessments of candidates so as to streamline
the best candidates based on their responses to real-life situations.
A recent experience I went through was in the nestle internship drive. Instead of the
conventional telephonic interview or video interview, they made use of AI tools. After
registering for the internship, candidates are required to go through an automated game, where
real-life industry situations are presented to you as per the field of internship chosen. The
process was not only simple but also very interactive. Such assessment not only gives
satisfaction to the candidates and helps improve brand image but also helps save time for the
recruiters as AI tools will help collect the data acquired from the stimulation game and even
analyse it and give a detailed report to recruiters for further steps.
Aside from the most common screening software, the last decade has also witnessed the
emergence of wider AI integration in the recruitment process. These forms have not taken roots
yet but holds immense potential for the future.
EXPECTED FUTURE TRANSFORMATIONS ON AI IN RECRUITMENT
SERVICES
Although the last decade saw greater acceptance and integration of AI tools in recruitment
services, it remains a fact that there remain various AI tools that are not being tapped into. AI
tools used to assess facial expressions and speech patterns are still not widely adopted. Another
point to note is that, right now, it is primarily the industry giants that have taken the step forward
to incorporate AI into their system. Still, in the future, AI has the potential to grow and spread
to smaller organizations as well.
AI tools are like a hidden treasure trove, with much left to be explored. Vacancy prediction
software, job description optimization software, targeted job advertisement optimization, a lot
remains to be explored completely. It’s also a fact that AI comes with flaws. Although it can
decrease human bias, it's possible that the machine learns bias over time. But with the flow of
development in the field of AI right now, very soon, solutions for such limitations will also
arise.

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