SP Contractor Portal User Guide

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SP CONTRACTOR PORTAL USER GUIDE .......................................................... 1

1. Accessing the portal .................................................................................................................................... 3

2. Register for an account .............................................................................................................................. 3

3. APPLYING FOR RES ...................................................................................................................................... 8

4. APPLYING FOR REO .................................................................................................................................. 15

5. Applying for NCE ........................................................................................................................................ 22

6. APPLYING FOR NCD .................................................................................................................................. 31

7. APPLYING FOR DRAWINGS/PLAN REQUESTS .................................................................................. 35

8. APPLYING FOR JOINTER PASS ............................................................................................................... 40

9. APPLYING FOR CONTRACTOR PASS .................................................................................................... 42

10. PAYMENTS .............................................................................................................................................. 48

11. RESUMING A PAUSED APPLICATION ............................................................................................. 49

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1. Accessing the portal

Navigate to [Production URL] in your browser.

Recommended Browsers: Latest versions of Chrome, Firefox, Safari

2. Register for an account

Click on Register.

Fill in the required details.

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If you are a freelancer, or do not have a company, be sure to check the box at
the bottom of the form.

If you are applying on behalf of a company, provide the name of the company
and company registration number.

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Provide any required documents e.g. Authorization Letter from Company.
Select a file, then click Upload Attachment.

Upon successful upload, a message will be shown.

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Click Next to complete your registration.

Check your email provided earlier, for the acknowledgement.

SP Group will process your application. Once approved, you will receive the
following email:

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Click on here link to go to the Portal and complete your registration. You will be
asked to set your security questions and answers (all fields are mandatory) for
account recovery, and a new password (at least 8 characters with 1 letter and 1
number).

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Once successful, you will be shown the Contractor Portal landing page.

3. APPLYING FOR RES

Click on Apply for NCE on the main page or Apply for NCE from the NCE
dropdown list.

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The RES application screen will appear. You will require the following
information:
• One recent Passport Sized Photograph with white background
• Personal Particulars of Applicant
• Applicant's Last 4 characters of NRIC (e.g. 123X)
• Applicant's Birthdate
• Employment Records
• Certificate of Achievement for Registered Earthworks Supervisor Course
from SIPG or
• Certificate of Successful Completion ("CSC") for Registered Earthworks
Supervisor Course from BCA or
• Certificate of Successful Completion ("CSC") for Registered Earthworks
Supervisor Course from SCAL Academy and
• Letter from employer stating minimum of 2 years site supervisory
experience
• Fit for Work Certification from a Doctor (for applicants above 65 years old)

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Select the application type.

For Renewal/Replacement, an existing RES number (e.g. 789X01/01/1950) must

be provided.

The system will determine if this is a renewal or replacement application, based

on the expiry date of the existing pass.

Enter the necessary details and click next to proceed to the next screen. Details
marked with a * are mandatory and cannot be left blank.

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You may pause the application by pressing on the Pause button, when it is
available.

You will be asked to enter a description to help you remember why you paused
the application. See section RESUMING A PAUSED APPLICATION on how to
resume a paused application.

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In the File Upload screen, please provide a passport photo and supporting
documents. Allowed file types are PDF, JPG, PNG.

You can drag the frame to fit the photo in the frame. Press Crop & Save to
ensure the photo is saved.

All files are mandatory. You will not be allowed to proceed until all files are
provided. Press Done when the upload of each file is complete, to attach them to
the application.

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At the summary page, review your entries and ensure you mark the checkbox,
agreeing to the declaration and terms and conditions of the application.

You will then be given an application number, which you can refer to when
enquiring about the status of your application.

Click Next to proceed with payment.

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You will be allowed to select any transaction that is unpaid, before being
redirected to Cybersource for payment. SP Contractor Portal accepts Visa or
Mastercard payment.

Enter your credit card details in the secured page and upon successful payment,
you will be redirected back to the SP Contractor Portal and be shown the

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payment page. You may obtain a copy of the receipt by clicking on Receipt in
the Notes and Attachments section.

4. APPLYING FOR REO

Click on Apply for REO in the main page or Apply for REO from the REO
dropdown list.

The REO application screen will appear. You will require the following
information:
• One recent Passport Sized Photograph with white background

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 • Personal Particulars of Applicant
• Applicant's Last 4 characters of NRIC (e.g. 123X)
• Applicant's Birthdate
• Employment Records
• Certificate of Training for Underground Services Detection Course from
SP PowerGrid Ltd / Certificate of Attendance for Underground Services
Detection Course from SP TCC or
• Certificate of Successful Completion ("CSC") / Skills Evaluation Certificate
(Knowledge) ("SEC (K)") for Construction Plant Operator / Hydraulic
Excavator Operation Course from BCA and
• Coretrade Registration Statement with Hydraulic Excavator Operation
Result Slip from BCA
• Fit for Work Certification from a Doctor (for applicants above 65 years old)

Select the application type.

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For Renewal/Replacement, an existing REO number (e.g. 789X01/01/1950) must
be provided.

The system will determine if this is a renewal or replacement application, based

on the expiry date of the existing pass.

Enter the necessary details and click Next to proceed to the next screen. Details
marked with a * are mandatory and cannot be left blank.

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You may pause the application by pressing on the Pause button when it is
available.

You will be asked to enter a description to help you remember why you paused
the application. See section RESUMING A PAUSED APPLICATION on how to
resume a paused application.

In the File Upload screen, please provide a passport photo and supporting
documents. Allowed file types are PDF, JPG, PNG.

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You can drag the frame to fit the photo in the frame. Press Crop & Save to
ensure the photo is saved.

All files are mandatory. You will not be allowed to proceed until all files are
provided. Press Done when upload of each file is complete, to attach them to the
application.

At the summary page, review your entries and ensure that you mark the
checkbox, agreeing to the declaration and terms and conditions of the
application.

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You will then be given an application number, which you can refer when
enquiring about the status of your application.

Click Next to proceed with Payment.

You will be allowed to select any transaction that is unpaid, before being
redirected to Cybersource for payment. SP Contractor Portal accepts Visa or
Mastercard payment.

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Enter your credit card details in the secured page and upon successful payment,
you will be redirected back to the SP Contractor Portal and shown the Payment
page. You may obtain a copy of the receipt by clicking on Receipt in the Notes
and Attachments section.

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5. Applying for NCE

Click on Apply for NCE on the main page or Apply for NCE from the NCE
dropdown list.

The NCE application screen will display and you will need to prepare the
following information:
• Personal Particulars of Applicant
• Name and RES Pass number of at least 1 Registered Earthwork
Supervisor
• Project Owner's Particulars
• Contract Details
• LCDW Particulars (Cable NCE)
• Work Details

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Select the application type.

There is a new application type that combines both Cable & Gas applications
together. Select this if your earthwork is near both cables and gas pipelines.

Enter the necessary details and click Next to proceed to the next screen. Details
marked with a * are mandatory and cannot be left blank.

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Valid RES pass numbers must be provided. The pass numbers are in the format
of last 4 characters of NRIC and birthdate (in dd/mm/yyyy), e.g.
123X31/12/1950.

REO information is not mandatory.

Select the Project Principal agency. If not available, select N/A.

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If Agency is selected, enter the supervisor name and details as well.

For Combined Cable & Gas and Cable applications, provide LCDW details.

LCDW License No should be in the format of NNNN-NNNN (1234-1234). Check

with EMA for license information.

If the application is an Emergency Application, provide the required information.

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Use the map to select an area where work is to be done. You may search for the
area using the search bar. Thereafter you can mark the area out by clicking on
the pentagon box, and using it to mark an area of work.

Map selection allows you to select any shape where the two furthest points are
1.5km apart.

Street names within 500m of the center point of the selected area will be
returned.

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After the area is marked and you click Submit at the bottom of the page, the
system will attempt to retrieve road names from SLA’s OneMap service.

Thereafter please provide detailed description of the work area and work details.

The system will also attach the drawn area to the application automatically, to be
used as the site plan.

After entering works details and clicking Next, you will be required to attach
documents depending on the type of application.

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For uploaded files, if you wish to remove them, click on X to remove the
uploaded file.

To preview the files, you can click on the file to download it to view.

You will be able to review your entries before submission.

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Please agree to the terms and conditions by checking the box at the bottom of
the page.

After clicking next, you will be provided with an Application number, and be
prompted to make payment.

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You will be allowed to select any transaction that is unpaid, before being
redirected to Cybersource for payment. SP Contractor Portal accepts Visa or
Mastercard payment.

Once payment is completed, you will be returned to the Portal to show your
payment page, where you can download the receipt.

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6. APPLYING FOR NCD

Click on Apply for NCD on the main page or Apply for NCD from the NCD
dropdown list.

The NCD application screen will display and you will need to prepare the
following information:
• Earthworks Contractor Company Details
• Earthworks Details
• LCDW Details

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Enter the necessary details and click Next to proceed to the next screen. Details
marked with a * are mandatory and cannot be left blank.

Use the map to select an area where work is to be done. You may search for the
area using the search bar. Thereafter you can mark the area out by clicking on
the pentagon box, and using it to mark an area of work.

Map selection allows you to select any shape where the two furthest points are
1.5km apart.

Street names within 500m of the center point of the selected area will be
returned.

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After the area is marked and you click Submit at the bottom of the page, the
system will attempt to retrieve road names from SLA’s OneMap service.

Thereafter please provide detailed description of the work area and work details.

The system will also attach the drawn area to the application automatically, to be
used as the site plan.

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After entering works details and clicking next, you will be required to provide
LCDW details.

You will be allowed to review your entries before submitting. Please ensure the
declaration is checked, in order to proceed.

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After confirming, you will be provided with an application number. Upon clicking
Finish, you will be brought to the first screen of a new application. You may
continue or navigate away.

7. APPLYING FOR DRAWINGS/PLAN REQUESTS

Click on Apply for Drawing/Plan Request on the main page or Apply for
Drawing/Plan Request from the Drawing/Plan Request dropdown list.

The As Built/Plan Request application screen will display and you will need to
prepare the following information:
• Applicant Details
• Project Description Details

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Select an application type. As-Built Drawings will be for Cable drawings.
Surveyed Drawing will be for Gas pipe Drawings.

Upon clicking Next, you will be asked for an Application Purpose. If Planning is
selected, you can enter a Plan Request number (e.g. PR-2019000123). If
Earthwork is selected, you must enter an NCE number (e.g. 201900123).

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Enter the required details.

If As-Built is chosen, you will be asked for the Project Officer Section.

Use the map to select an area where work is to be done. You may search for the
area using the search bar. Thereafter you can mark the area out by clicking on
the pentagon box, and using it to mark an area of work.

For As Built and Surveyed Drawings, street names within 500m of the center
point of the selected area will be returned.

For Plan Requests, Map selection allows you to select any shape where the two
furthest points are 1.5km apart.

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Street names within 500m of the center point of the selected area will be
returned.

After selecting a map area, you will be asked to provide Project Details and a
reason for the request. Thereafter, you will be allowed to review your entries
before proceeding. Please ensure the checkbox is marked, indicating your
agreement to the terms and conditions.

For Plan Requests, you will be required to download a pre-filled Plan Request
form for the Project Principal to sign before uploading it for MEA processing.

Upon submission, you will be provided an application number.

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Once MEA has reviewed your application, the status of the application will be set
to “Ready for Payment”. You can view the status of your applications by clicking
on My Drawing Requests for As Built/Surveyed Drawings or My Plan Requests
for Plan Requests.

Click on the Application No to see the details of your application.

You can also communicate with the MEA/Project officer for any updates to your
application via the Post Box at the right side of the screen.

Once an application is ready for payment, you can pay for it using the Payment
link. Steps are described in the Payments Section.

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8. APPLYING FOR JOINTER PASS

Click on Apply for Jointer Pass on the main page or Apply for Jointer Pass
from the Jointers dropdown list.

The Jointer application screen will display and you will need to prepare the
following information:
• One recent Passport Sized Photograph with white background
• Applicant's Last 4 characters of NRIC (e.g. 123X)
• Applicant's Birthdate
• Voltage applying for (LV, 6.6kV, 22kV)
• Document Record of Supervised Jointing (for New Applicants)
• Document Record of Supervised Jointing (for Renewals)
• Fit for Work Certification from a Doctor (for applicants above 62 years old)

You will also be required to check the checkbox to consent to the terms and
conditions of the application.

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Select an Application Type.

Provide your personal details.

Drag and drop your passport photo and click Crop & Save.
Provide the required documents.

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You will receive an application number at the end of the application.

9. APPLYING FOR CONTRACTOR PASS

Click on Apply for Contractor Pass on the main page or Apply for Contractor
Pass from the Contractor Pass dropdown list. If you cannot see the dropdown
list, click on More.

Begin by entering a Contract Number, selecting a Section, providing the Project

Officer Name, Type of application and Voltage Level of works.

Select N/A if this is not transmission or distribution related.

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Once you click Submit, the contract description will be displayed. Click Confirm
to continue.

You will now be allowed to upload a list of applicants (in a fixed format comma
delimited file).

The guide for the format is available at [ProductionURL]/s/contractor-pass-file-

upload-faq

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Alternatively, you may choose to add applicants one by one.

Provide the applicant NRIC/FIN last 4 characters, date of birth and role, then
click Search.

The applicant must have passed a Safety Course and have obtained VRS
clearance.

When the applicant is successfully found, the details will be retrieved from the
system and you can proceed to provide the necessary additional information.

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Upon completing the entry, you can either add a new applicant by clicking Add
Applicant or go to the actual application by clicking Next.

Repeat the steps above to add more applicants. Once done, you can click
Next on the applicant detail screen, or Proceed to Application from the search
applicant page.

In the application page, you can add more applicants if required.

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Otherwise, click on the Applicant Name to enter further details e.g. Provide a
Passport Photo, Educational Certificates, Professional Certificates, Employment
History etc.

Enter additional details and upload necessary proof of experience, employment,

certifcates, NRIC copy. Please note that for all documents containing NRIC/FIN,
please mask the leading characters, leaving only the last 4 digits (including
alphabet are showing)

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After you have completed adding the details, please click on the application
number to return to the application.

Click Submit for Approval for SP to process the application

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10. PAYMENTS

To find outstanding payments, click on More and then click on My Outstanding

Payments, or click on the box in the homepage.

Select the applications you want to pay for and click on Pay Selected.

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You will be redirected to Cybersource to complete payment. SP Contractor Portal
accepts Visa and Mastercard payments.

Upon successful payment, you will be redirected back to the Portal, where you
can download your receipt.

11. RESUMING A PAUSED APPLICATION

Applications that are paused can be resumed by clicking on the Paused

Applications tab on the homepage.

Click on the down arrow at the right and Resume to continue the application.

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