12/10/21, 7:32 PM Customer satisfaction of Hotel Industry in Khulna :A study on Hotel Royal International.

Customer satisfaction of Hotel Industry in

Khulna :A study on Hotel Royal
International.
Thank you for taking the time to fill out this questionnaire, but please know that this is a
survey for academic reasons only. As a result, we need your cooperation to ensure that the
questionnaire is as successful as possible with your input

* Required

1. What is your name? *

2. How old are you?

3. What is your gender? *

Mark only one oval.

Male

Female

4. What is your proffesion? *

Mark only one oval.

Business

Service Holder

Student

Other

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12/10/21, 7:32 PM Customer satisfaction of Hotel Industry in Khulna :A study on Hotel Royal International.

5. Level of Income *

Mark only one oval.

Lower than 20,000

20,000 to 30,000

30,000 to 40,000

More than 40,000

There is no right or incorrect response. Strongly Disagree, Disagree, Neutral, Agree and

Strongly Agree are the options in this box.

Question

6. 1. The hotel staff was friendly

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

7. 2. The hotel staff was polite to you

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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12/10/21, 7:32 PM Customer satisfaction of Hotel Industry in Khulna :A study on Hotel Royal International.

8. 3. The professionalism was the hotel staff was good

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

9. 4. The responses were quick upon request

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

10. 5. The room was clean upon arreival

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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12/10/21, 7:32 PM Customer satisfaction of Hotel Industry in Khulna :A study on Hotel Royal International.

11. 6. The service of house kepping was good

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

12. 7. The room was well equiped

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

13. 8. Throughout your stay the concierge was good.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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12/10/21, 7:32 PM Customer satisfaction of Hotel Industry in Khulna :A study on Hotel Royal International.

14. 9. The bed linens were comfartable.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

15. 10. The balance of hotel resturant was good.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

16. 11. The quality of the resturent food was good.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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12/10/21, 7:32 PM Customer satisfaction of Hotel Industry in Khulna :A study on Hotel Royal International.

17. 12. The front office behaviour during your stay was appretiatable.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

18. 13. you are satisfied with charge in comparison to the service.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

19. 14. You will recoment our hotel to other people.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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12/10/21, 7:32 PM Customer satisfaction of Hotel Industry in Khulna :A study on Hotel Royal International.

20. 15. The enviroment of the resturant was appreciateable.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

21. 16. The travel desk's staff was helpful

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

22. 17. The requirement of travel desk's staff was fullfilled.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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12/10/21, 7:32 PM Customer satisfaction of Hotel Industry in Khulna :A study on Hotel Royal International.

23. 18. Hotel conference room satified your desire.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

24. 19. The quality of food was good according to the price.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

25. 20. The check in was efficient.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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26. 21. The check out was efficient.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

27. 21. The check out was efficient.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

28. 22. The recreation facilities were upto the mark.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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29. 22. The recreation facilities were upto the mark.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

30. 23. The website of the hotel is helpful.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

31. 24. You could get your answer before check in from the website.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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12/10/21, 7:32 PM Customer satisfaction of Hotel Industry in Khulna :A study on Hotel Royal International.

32. 25. You will check in Hotel Royal again wheneve you want to stay in Khulna.

Mark only one oval.

Strongly Disagree

Disagree

Nutral

Agree

Strongly Agree

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