Name Section Date

QUIZ
CASE ANALYSIS: The Busy Boss
John Gill is a busy man. No matter how fast he works, it seems that he’s always left behind.
Consequently, when an employee brings Gill a problem, he is not a good listener. He would open his mail
or answer the telephone, and would constantly glance at his watch while the employee is talking. In
addition, he makes outright judgment and would always dive into conclusion on any given situation. As a
result, John keeps being blindsided by new problems in the organization that seem to get more and
more serious.

Answer the following (2 items x 10 points):

1. Describe the inhibitor/s to communication demonstrated on the above scenario.

 Premature Judgement is the inhibitor to communication described in this scenario, Gill is not
an effective listener and not giving time to his employee who share his/her thought and being
distracted by the things which can affect their communication. It causes a problem in
communication being interrupted; Interrupting is a waste of time. It frustrates him and limits
full understanding of the message. He jumped to the conclusions without knowing or to
complete the thoughts of the employees.
2. Provide suggestions to Gill on how to become an effective listener.
 To become an effective listener give him/her time to complete what employee says and
listen. Gill should pay attention to the employees.  How well you listen has a major impact on
your job effectiveness, and on the quality of your relationships with others. Gill also should try
to keep from being distracted by whatever else may be going on around him. It takes a lot of
concentration and determination to be an active listener. Being active listening will help him
to become a better communicator and develop better relationships.

Rubric for grading:

CRITERIA PERFORMANCE INDICATORS POINTS

Content Provided specific related answers with 8
related details
Grammar Used correct grammar, punctuation, 1
spelling, and capitalization
Organization Expressed the points in clear and 1
of Ideas logical arrangement of ideas in the
paragraph
TOTAL 10

Reference:
Goetsch, D. (2014). Quality management for organizational excellence: Introduction to total quality.
United Kingdom: Pearson Education Limited.