INDUS BUSINESS ACADEMY

BUSINESS RESEARCH

Project Report on the topic

“Challenges and Opportunities of Online & Offline Education in India”

Submitted to: Prof. Smita M. Gaikwad

Submitted by: Section A,

Group No.-3

Abhisikta Basu(FPB2123/178) Suchintita Mondal(FPB2123/175)

Akash Mishra(FPB2123/011) Nirta Rathi(FPB2123/022)
Srimanta Pradhan(FPB2123/015) Soumendu Das(FPB2123/161)
Sandeep Paul(FPB2123/020) Aditya Anand(FPB2123/019)
Subham Saha(FPB2123/021) Neharika Sinha(FPB2123/037)

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 Acknowledgement

I wish to express my sincere gratitude to Prof Smita M. Gaikwad for providing me and my team an
opportunity to do my project work in “Challenges and Opportunity for Online and Offline Education in
India ''. I sincerely thank Prof Smita. M. Gaikwad for her guidance and encouragement in carrying out this
project work. I also wish to express my gratitude to the seniors and other staff members of INDUS
BUSINESS ACADEMY who rendered their help during the period of my project work. I also thank the
director of INDUS BUSINESS ACADEMY Dr. Subhendu Dey for providing me the opportunity to embark
on this project.

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Table of Contents

1
.Introduction.................................................................................................................................................4
2.Literature Review ...................................................................................................................................12
3. Theoritical Background.........................................................................................................................12
3.1 Advantages of Online education……………………………………………………………………..12
3.2Disadvantages of online education…………………………………………………………………12
3.3 Advantages of offline education……………………………………………………………………13
3.4 Disadvnatages of offline education…………………………………………………………………13
4. Research Methodology
4.1 Research problem
4.2 Objectives
4.3Hypothesis
4.4 Research Design
4.5 Sample & Sample deisgn
4.6 Population
4.7 Sampling technique
4.8 Data Collection
4.9 Primary Resources
4.10 Secondary Resources
4.11 Limitations
5.Data Analysis
6.Findings
7.Recommendations
8.Conclusion................................................................................................................................................13

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ble of Contents

Sr. NO. Particulars Page no.

Executive Summary

1 Introduction

2 Literature Review

3 Theoritical Background

3.1 Advantages of online education

3.2
Disadvantages of online education

3.3 Advantages of offline education

3.4 Disadvantages of offline education

4 Research Methodology

4.1 Research Problem

4.2 Objectives

4.3 Hypotheisis

4.4 Research Design

4.5 Sampling & Sample design

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4.6 Population

4.7 Sampling Technique

4.8 Data Collection

4.9 Primary Resources

4.10 Secondary Resources

4.11 Limitation

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Executive summary

Considering the rapid change in technology, inevitable changes in the education sector are going to happen.
A lot of research is taking place to understand the pros and cons of online education in comparison to face to
face education. In India, there are a lot of challenges and opportunities for online education. With a
comprehensive literature review, in this paper, we have identified key factors which will boost online
education in India. We have identified internet penetration; low cost of online education, ease of doing
courses, initiative by the government, employer’s recognition and bridging the gap are the key factors in the
growth of online education. There are certain factors which are creating a hindrance in the growth which
include insufficient digital infrastructure, credibility and language used in online education. With the
increase in the number of internet users in India, the paper also looks into what opportunities are there in the
future in the education sector.

The objectives of our research are to find the challenges and opportunities for the education system in India.
We worked towards it and did our research keeping in mind these objectives.

We have done Primary Research by data collection through questionnaires. Secondary research is done by
Google docs, Google Scholar and also literature reviews we studied online.

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1.Introduction

The deadly and infectious disease Covid-19 has deeply affected the world economy. This tragedy has
also shaken up the education sector, and this fear is likely to resonate across the education sector
globally. The Covid-19 pandemic outbreak forced many schools and colleges to shut down temporarily.
Several areas are affected worldwide and there is a fear of losing this whole ongoing semester or even
more in the coming future. Various schools, colleges, and universities have discontinued in-person
teaching. As per the assessment of the researchers, it is uncertain to get back to normal teaching anytime
soon. As social distancing is preeminent at this stage, this will have negative effects on learning
opportunities. Educational units are struggling to find options to deal with this challenging situation.
These circumstances make us realize that scenario planning is an urgent need for academic institutions
(Rieley, 2020).

Several arguments are associated with e-learning. Accessibility, affordability, flexibility, learning
pedagogy, life-long learning, and policy are some of the arguments related to online pedagogy. It is said
that online mode of learning is easily accessible and can even reach to rural and remote areas. It is
considered to be a relatively cheaper mode of education in terms of the lower cost of transportation,
accommodation, and the overall cost of institution-based learning. Flexibility is another interesting
aspect of online learning; a learner can schedule or plan their time for completion of courses available
online. Combining face-to-face lectures with technology gives rise to blended learning and flipped
classrooms; this type of learning environment can increase the learning potential of the students.
Students can learn anytime and anywhere, thereby developing new skills in the process leading to life-
long learning. The government also recognizes the increasing importance of online learning in this
dynamic world.

The severe explosion of CoronaVirus disease can make us add one more argument in terms of online
learning, that is, online learning serves as a panacea in the time of crisis.

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2. Literature Review

S. No. Author, year Abstract

1 Pravat kumar
The impact of pandemic COVID-19 is observed in every
jena(2020)
sector around the world. The education sectors of India as
well as world are badly affected by this. It has enforced the
world wide lock down creating very bad effect on the
students' life. Around 32 crore learners stopped to move
schools/colleges, all educational activities halted in India. The
outbreak of COVID-19 has advised us that change is
inevitable.
2 T. Muthuprasad,
Educational institutes across the world have closed due to the
Girish k. Jha
COVID-19 pandemic jeopardizing the academic calendars.
Most educational institutes have shifted to online learning
platforms to keep the academic activities going. However, the
questions about the preparedness, designing and effectiveness
of e-learning is still not clearly understood, particularly for a
developing country like India, where the technical constraints
like suitability of devices and bandwidth availability poses a
serious challenge.

3 Shivangi
Educational institutions (schools, colleges, and universities) in
Dhawan 2017
India are currently based only on traditional methods of
learning, that is, they follow the traditional set up of face-to-
face lectures in a classroom. Although many academic units
have also started blended learning, still a lot of them are stuck
with old procedures. The sudden outbreak of a deadly disease
called Covid-19 caused by a Corona Virus (SARS-CoV-2)
shook the entire world.
4 Mohd Akhter
Online education is one of the significant transformation of
Ali, M Kamraju
education system throughout the globe. In the western
Year-2020
Countries it evolved around the late 90's. But unfortunately in
India it took 15 more years to lay its base. In online education
the process of gaining knowledge becomes very easy. The
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 main concept of online education is remote study: that is
attaining knowledge without physical contact with the faculty
or instructor. This method is very helpful to the students who
are interested in learning but they can't afford to join regular
academic institutions
5 Ayush
This research study the the influence of gender and family
Trivedia,Pankaj,
income on online educational experience dimensions in the
Deshwalb,Uman
Indian context.. The instrument used consisted of twenty
gSonic,Neel and
items and demographics variables. Changes in demographic
Manid - 2018
variable affect the online education experience of the user’s
dimension. Based on results the significant changes are
identified and interpreted. Changes concerning demographic
variables were observed in the factors of online user
experience
6 Jyotsna Singh
The growing repository of learning resources on the internet
and Prabin
provides a ubiquitous opportunity for learning. Worldwide,
Kumar
millions of learners leverage open learning resources (OLRs)
Panigrahi
to acquire knowledge and skills. Students in academic settings
( 2018)
are ardent users of OLRs such as MOOCs and OERs. The
purpose of this paper is to identify the factors influencing
voluntary acceptance of OLRs by higher education students
for complementing learning in the Indian context.
7 Leili Yekefallah,
E-learners' satisfaction has a significant impact on the success
Leila
of the e-learning process and leads to improving the quality of
Dehghankar-
the e-learning system. Many factors affect e-learning
2020
satisfaction. This study aimed to determine the factors related
to students' satisfaction with e-learning during the Covid-19
pandemic based on the dimensions of e-learning
8 Syeda Farjana
An e-learning model is helpful to enhance online connectivity
Shetu ,Mohd.
and learning. This study aims to propose and develop an
Saifuzzaman -
efficient e-learning framework to strengthen the online
2021
learning environment. The single consumer has to play a part
in an e-learning system. There is a user-friendly interface for
the proposed model. Architecture classifies into various

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 categories
9 Nikolaos Patelis.
The General Data Protection Regulation (GDPR) of the
Sotirios
European Union was taken into consideration in all steps of
Georgopoulos-
data handling. The survey was approved by the institutional
2021
ethics committee of the Primary Investigator and an online
English survey consisting of 18 questions was developed ad-
hoc. A bilingual English-Mandarin version of the
questionnaire was developed according to the instructions of
the Chinese Medical Association in order to be used in
mainland People's Republic of China
10 Noor Electronic-learning (e-Learning) is a form of education that
M.Alqudaha, utilizes information and communications technology to access
Hisham online teaching and learning. This study aims to evaluate the
MJammala,Oma e-Learning experience among Jordanian academic
rSaleha, ophthalmologists during the coronavirus disease 2019
NailObeidatc,Ju (COVID-19) pandemic.
manaAlqudahd
.
2020
11 Sumitra Pokhrel,
The COVID-19 pandemic has created the largest disruption of
Roshan Chhetri-
education systems in human history, affecting nearly 1.6
2021
billion learners in more than 200 countries. Closures of
schools, institutions and other learning spaces have impacted
more than 94% of the world’s student population. This has
brought far-reaching changes in all aspects of our lives. Social
distancing and restrictive movement policies have
significantly disturbed traditional educational practices.
Reopening of schools after relaxation of restriction is another
challenge with many new standard operating procedures put
in place.
12 Yuliana, , Nur
This study aims to determine and describe the SWOT
Ahyani, Nila
Analysis (Strength, Weakness, Opportunity, and Threat)
Kesumawati
Implementation of E-Learning during the Pandemic Covid-
19.Data were analyzed by using SWOT analysis. From the
results of the study, it can be concluded that the results of the
SWOT analysis of the main strength factors.
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13 İbrahim
There are three main research goals in this study including (a)
Doyumğaç1,
understanding the most important facilitators (support,
Ahmet Tanhan2
strength) and complicators (barrier, concern, issues, problems)
& Mustafa Said
for online or distance education during COVID-19 from the
Kiymaz3 , 2020
unique perspective of college students, academicians, and
teachers through Online Photovoice (OPV); (b) advocating
with the volunteer participants and partners as allies to share
the results with the key people and institutions through online
avenues to enhance facilitators and address complicators; and
finally, (c) investigating participants’ attribution of facilitators
and complicators based on Ecological Systems Theory (EST)
levels.
14 Giorgi Basilaia,
The situation in general education in Georgia has changed in
David
the spring semester of 2020, when the first case of coronavirus
Kvavadze,2020
COVID-19 infection was detected rising to 211 local and
more than 1,5 million infection cases worldwide by the Apr.
8. 2020. Georgia became one of 188 countries worldwide that
has suspended the education process.
15 Yamini
Due to COVID-19 pandemic, the government around the
Chandra, 2020
world has closed all the educational institutions to control the
spread of disease, which is creating a direct impact on
students, educators and institutions. The sudden shift from the
physical classroom to virtual space is creating a disruption
among students. The purpose of this study was to analyze the
perception of academic stress experienced by students during
current online education and coping strategies using emotional
intelligence adopted by them.

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3. Theoretical Background.
Since the start of the worldwide Coronavirus epidemic, the phrase "New Normal" has been the most
bittersweet (also known as Covid-19). Coronavirus is a dangerous infection that was first discovered in
China in December of this year. It eventually became a worldwide problem as it spread over the world. A
illness had rendered the entire globe unable to operate regularly for the first time in many years. Because the
sickness is very contagious, every country has instituted a countrywide lockdown to keep it from spreading.
From schools to workplaces to grocery shopping, everything has gone online since then. The "new normal"
refers to this way of living.

Learning via online classrooms at the students' and teachers' convenience is known as online education.
Offline education, on the other hand, is the conventional learning approach in which students and teachers
interact face to face. Both types of schooling have their benefits and drawbacks.

3.1 Advantages of online education:

 It is flexible; can be accessed from anywhere with a device and internet connection.

 Budget-friendly.

 Convenient attendance.

 Class recordings are available for later references.

3.2 Disadvantages of online education:

 Students learning online have a number of challenges, one of which is regulating screen time. Online
learning necessitates remaining logged in on the screen for an extended amount of time on a regular
basis.
 Another downside is that there are technological issues. During online sessions, poor Internet
connectivity difficulties occur often. The most challenging part of keeping a reliable Internet
connection is in small towns/cities and metropolitan regions. It obliterates the kids' ability to learn.

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3.3 Advantages of offline education:

 Students are completely focused on the class; there are fewer distractions. Students in online
classrooms are more likely to be distracted by other online platforms or pay less attention in class.
 Teachers may pay close attention to each student, address their concerns, and resolve them swiftly.

3.4 Disadvantages of offline education:

 Students may lack the opportunity to learn advancing technology.

 Time management becomes an issue for students who reside far away from campus.
 No recording or any other form of data is not always available for students who missed the class or
later references.

4. Research Methodology

4.1 Research Problem

To study the challenges and opportunities of online & offline education in India .

4.2 Objectives

 To analyse the challenges faced by the students.

 To study the opportunities for the students.
 To find out the favourable mode of learning.

4.3 Hypothesis

H0: The online learning adapted by students are not effective.

H1: The online learning adapted by the students are effective.

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4.4 Research Design
The design of research topic is used to explain the type of research ( descriptive, survey ,
review).
The main section of research design are data collection & analysis.

4.5 Sampling & sample design

It is not possible to examine every item in the population hence interferences are drawn about
in the large number’s items possessing a particular attribute based on based analytics of
fraction of such items. It is called a sample.
The sample is collected from the undergraduation students and total sample size of
respondents is 100.

4.6 Population
In statistical usage the terms of population are applied to any finite collection of individuals. It
has displayed the orders, terms, universe. It is the aggregate of all elements possessing certain
specified characteristics which need to be studied and defined prior to sample. Population can
be finite if units can be counted or infinite. Since the present study is done in India the
population is finite. Population can be done in terms of elements, sampling units.

4.7 Sampling Technique

There are lot of techniques which help us to gather sample depending upon the need and
situation. We have collected data through stratified sampling. In statistics, stratified sampling is
a method of sampling from a population which can be partitioned into subpopulations. In
statistical surveys, when subpopulations within an overall population vary, it could be
advantageous to sample each subpopulation independently.

4.8 Data Collection

Data collection can be defined as the system of gathering information relevant to the subject
matter of the study from the units under research.

4.9 Primary Resources

We collected primary data using an appropriate questionnaire and studied it.

4.10 Secondary Resources

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 We accumulated secondary data from relevant journals, websites and research papers. Also, we
gathered information from Google Scholar and research gate which provided huge amount of
information.

4.11 Limitation
 Geographical Limitation: We can face a situation of reaching the Outskirt and rural areas of the
cities.
 Pandemic: Due to pandemic we faced issue of getting response the samples due to the personal
issues.
 Technology: In the current scenario at some point the accessibility of technology is rigid.
 Language : Language barrier came into consideration as different culture are there among
population.

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5. Data Analysis

Q1. Age Of Students (in Years)

Table 1. No. of respondents and their age

Age No. of respondents Percentage

18-28 98 98%

29-39 1 1%

40-49 1 1%

Grand Total 100 100.00

Interpretation:-

From the above table we can see 98% of respondents belong to the age group of 18-28 years whereas 1%
belong to the 29-39 years and 1% belong to the 40-49 age group.

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2.Gender

Table No 2 : Table Showing Gender and no. of respondents.

Gender No. of Respondents Percentage

Female 46 46.00%
Male 54 54.00%
Grand Total 100 100.00%

Gender Profile

46% Female
Male
54%

Interpretations:-
From the above table we can see that the percentage of male i.e. 54% and percentage of
female i.e. 46%.

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Q3. Region of your Institution/College.

Table No. 3: Table showing the region of their Institute.

Region No of respondent Percentage

East India 48 48%

North India 23 23%

South India 12 12%

.West India 17 17%

100.00
Grand Total 100

Interpretation:

From the above table we can conclude that majority of respondents are from East India(48%) minimum
number are from South India (12%) and 23% are from North India and 17% are from West India.

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Q4.Which specialization you are pursuing?

Table No 4: Table showing their specialization

Specialization No. of respondants Percentage

Arts 14 14%

Commerce 26 26%

Diploma 2 2%

Others 25 25%

Science 33 33%

Grand Total 100 100.00

Interpretation:From the above table we can conclude that majority of the students are from science
background (33%) and minimum no. of students are doing diploma (2%) 14% are from arts, 26% are from
commerce and 25% are from others background.

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Q5. Which mode you are using for Learning?

Table No 5: Table showing different modes opted by respondents for learning.

Modes No. of Respondents Percentage

Both 60 61%

Offline 14 14%

Online 25 25%

Grand Total 99 100%

Mode of Learning

25%
Both
Offline
61% Online
14%

Interpretation:

From the above table we can conclude that 61% of respondents are using both online and offline mode of
education 25% of respondents are using online mode and 14% of respondents are using offline mode.

Q6.How much time do you spend each day on classes?

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 Table No 6: Table showing total hours spent by respondents each day on their classes.

No. of Hours No. of respondents Percentage

1-3 hours 45 46.88

4-6 hours 38 39.58

6 and above 13 13.54

Grand Total 96 100

Total
45
45
40 38

35
30
Total
25
20
13
15
10
5
0
1-3 hours 4-6 hours 6 and above

Interpretation:
From the above table we can conclude that 46.88% respondents spent 1-3 hours each day on their classes
39.58% students spent 4-6 hours and 13.54% respondents spent 6 and above hours .

Q 7 Which device you used for online learning?

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 Table No 7: Table showing devices used for online learning.

Devices No. of Respondents Percentage

Desktop 4 4%
Laptop 41 41%
Smartphone 51 51%
Tablet 3 3%
Grand Total 99 100

Devices

3 4

Desktop
Laptop
41 Smartphone
Tablet
51 (blank)

Interpretation:

From the above data we can conclude total 4% of students use desktop, 41% of student use Laptop,
51% of student use smartphone, TableT 3%.

Q8 Which technical platform you are using for online platform?

Table No 8: Table showing technical platform used for online learning

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Technical Platform No.of Respondents Percentage
Google Meet 61 46%
Zoom Platform 48 36%
Team Viewers 11 8%
Others 12 9%
Total Respondents 132 100.00

Technical Platform
11
12

61

48

Google Meet Zoom Platform Team Viewers Others

Interpretation:

From the above chart we can interpret ate the students are using the Google meet and Zoom Platform
abundantly.

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Q9 How effective online classes are to obtain practical knowledge?

Table No 9: Table showing effectiveness of online classes to obtain knowledge

Rating No. of Respondents Percentage

1(High) 12 12%
2 22 22%
3 34 34%
4 21 21%
5(Low) 10 10%
Grand
Total 99 100%

Eff ecti veness of obtaining Practi cal Knowledge via

Online

1 2 3 4 5

Interpretation:-

From the above table we can interpret that 12% respondents were highly face problem to obtain

practical knowledge as they have rated 1 on the scale. And 34% have neutral opinion

about the gaining knowledge via online whereas 10% respondents doesn’t face issues regarding this.

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Q10. With online learning it is easy to ask questions to the faculty and clear my doubts as compared to
conventional classroom teaching.

Table No 10: Table showing in online learning is it easy to ask questions to the faculty and clear my doubts
as compared to conventional classroom teaching.

Ratings No. of Respondents Percentage

1(Low) 11 11%
2 32 32%
3 26 26%
4 17 17%
5(High) 14 14%
Grand Total 100 100%

Coveniance as compared to Classroom Teaching

14% 11%

1
17% 2
3
32% 4
5

26%

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Q no.-12 The quality of teaching provided in online classes is same as of offline classes.

Table No. 11: Table no. 11 showing the quality of teaching and no. of respondents(in numbers)

No. of
Quality of teaching Respondents Percentage
1(Strongly Disagree) 21 21.43%
2(Disagree) 31 31.63%
3(Neutral) 26 26.53%
4(Agree) 10 10.20%
5(Strongly Agree) 10 10.20%
Grand Total 98 100%

Total

31
26

21 Total

10 10

1(Strongly 2(Disagree) 3(Neutral) 4(Agree) 5(Strongly

Disagree) Agree)

Interpretation

From the above table we can conclude that 21.43% strongly disgaree that the quality of teaching provided in
online classes is same as of offline classes
31.63% disagree , 26.53% are neutral ,10.20% are agree & strongly agree .

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Page 28 of 34
FINDINGS:

According to the survey we have come to the conclusion that the:

 Majority of under graduation students are spending 1 to 6 hours on online classes.

 Laptops and smartphones are the two devices been used by the students.
 The technical platform was the Zoom and the Google Meet.
 66.3% of population were find on online class is effective for practical knowledge.
 42% of population felt difficult to ask questions to the faculty.
 51% of the population disagreed to the teaching quality provided in the online class is same as the
offline class.
 Lack of interest and connectivity were the biggest challenge in online learning.
 80% of students can easily collaborate with other student during internet activities.
 Google classroom has been used widely for the assignment submission.
 60% of population is found difficult to submit on online platform.
 The difficulty level of exams are more than offline exams.
 Majority of students preferred offline classes.

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RECOMMENDATIONS

1. According to the responses, there must be active participation by the students and the online classes must
be treated rather seriously.

2. Group presentations or assignments must be given to prevent isolation of the students and doubt clearing
must be taken within a week.

3. And they have to focus on more engagement between teacher and student.

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CONCLUSION

The way we acquire new abilities has evolved alongside technological advancements. Those looking to
expand their knowledge and abilities now have a plethora of possibilities available to them thanks to the
internet.

Blended learning, often known as b-Learning, is a hybrid of offline and online learning in which students
engage with the teacher, the content, and other students in both a physical classroom and an online
environment.

A system for effectively aggregating instruction by technology methods without replacing, but rather
integrating with, the conventional format. Technology is used in blended learning to not only complement,
but also to modify and improve the learning experience. Educators and school administrators saw the
significance of finding out more innovative teaching approaches as Internet access grew and Distance
Education appeared and began to solidify.

We have discussed the opportunities and challenges of online and offline education. It is not possible to
identify the better alternative of the two because each one has got distinct advantages and disadvantages
over the other. Traditional educational systems through offline based face to face classrooms cannot be
replaced. Online education is good for specific courses and can act as a supplement to the education process
to make it more interactive and interesting. As soon as we return back to normalcy post Covid-19 era, we
should move back to offline education.

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Page 32 of 34
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