Professional Documents
Culture Documents
Cost of Quality (COQ) : Sign in
Cost of Quality (COQ) : Sign in
Home Store Quality Progress ASQ™ TV Contact ASQ Chat with ASQ Shopping Cart
ASQ is a global community of people passionate about quality, who Select Country / Region USA
use the tools, their ideas and expertise to make our world work better.
Search ASQ
ASQ: The Global Voice of Quality.
Advanced Search
Every time work is redone, the cost of quality increases. Obvious examples include:
The costs of all activities specifically designed to prevent poor quality in products or services.
Appraisal Costs
The costs associated with measuring, evaluating or auditing products or services to assure conformance to
quality standards and performance requirements.
Failure Costs
The costs resulting from products or services not conforming to requirements or customer/user needs.
Failure costs are divided into internal and external failure categories.
Failure costs occurring prior to delivery or shipment of the product, or the furnishing of a service, to the
customer.
http://asq.org/learn-about-quality/cost-of-quality/overview/overview.html 3/9/2015
Cost Of Quality (COQ) - ASQ Page 2 of 2
• Scrap
• Rework
• Re-inspection
• Re-testing
• Material review
• Downgrading
Failure costs occurring after delivery or shipment of the product — and during or after furnishing of a service
— to the customer.
The sum of the above costs. This represents the difference between the actual cost of a product or service
and what the reduced cost would be if there were no possibility of substandard service, failure of products or
defects in their manufacture.
Excerpted from the ASQ Quality Costs Committee, Principles of Quality Costs: Principles, Implementation,
and Use, Third Edition, ed. Jack Campanella, ASQ Quality Press, 1999, pages 3–5.
Purchase the latest edition of Principles of Quality Costs, edited by Douglas C. Wood, ASQ Quality Press,
2012.
MEDIA ROOM CAREER CENTER ADVERTISING & SPONSORSHIP CUSTOMER SERVICE SITE MAP TERMS OF USE PRIVACY POLICY
http://asq.org/learn-about-quality/cost-of-quality/overview/overview.html 3/9/2015