HEALTHCARE

INDUSTRY
JOB EXECUTOR: Pharmacist
JOB TO BE DONE: To dispense and explain intake
of medicine to customers based on a doctor's
prescription.

BALAOEG, BAUTISTA, IBARRETA, TOLOSA & YAP

TODAY'S DISCUSSION

TOPIC OUTLINE

01. Job Map and Desired Outcome Statements

02. Demographics of Respondents

03. Highest Opportunity Score per Job Step

04. Reasons Why Table Stakes

05. Possible Opportunities

DEMOGRAPHICS OF
RESPONDENTS
49-55
10%
42-48
3.3%
Male
33.3 35-41
% 10%

28-34
13.3% 20-27
Femal 63.3%
e
66.7%
HIGHEST OPPORTUNITY SCORE PER JOB STEP
Assess the prescription

Ascertain the availability of medicine

HIGHEST OPPORTUNITY SCORE PER JOB STEP

Prepare ordered medicine

Confirm medicines prepared

HIGHEST OPPORTUNITY SCORE PER JOB STEP

Dispense medicine
HIGHEST OPPORTUNITY SCORE PER JOB STEP

Provide pharmacological information

HIGHEST OPPORTUNITY SCORE PER JOB STEP
Modify dosage and information

Complete transaction
REASONS WHY TABLE STAKES

Unsegmented Plot
REASONS WHY TABLE STAKES

TABLESTAKES

Minimum expected offering on planning

out services and products. It is the
feature consumers consider before
purchase or acquisition. (Finkle, 2020)
REASONS WHY TABLE STAKES

- RA 10918. The Pharmacy Law

- Five-year training, internship, and
- Council of Pharmaceutical - Norm of pharmaceuticals
board examination
Education - Service-related job
- Re-accreditation and reapplication
- Board of Pharmacy - Demand of skills
for license
OPPORTUNITIES AND STRATEGIES

APPLICABLE STRATEGY: DOMINANT STRATEGY

Target all types of customers

SUCCEEDING WITH DOMINANT STRATEGY: 20%

BETTER AND 20% CHEAPER (ULWICK AND
HAMILTON, 2010)
TOP 5 DESIRED OUTCOME STATEMENTS

OPPORTUNITIES AND STRATEGIES

OPPORTUNITIES AND STRATEGIES
OPPORTUNITIES AND STRATEGIES
THANK YOU!
BALAOEG, BAUTISTA, IBARRETA, TOLOSA & YAP