INFORMATION SYSTEMS

AND DATA ANALYTICS

PERFORMANCE MANAGEMENT(PM)
JOJO TOMY ACCA
LEVELS OF PLANNING & CONTROL

Concerned with setting a future course of

STRATEGIC PLANNING
action for the organisation.

MANAGEMENT CONTROL Concerned with the effective use of

(TACTICAL PLANNING) resources to achieve targets set at strategic
planning.

OPERATIONAL CONTROL Concerned with the day to day implementation

(OR PLANNING) of the plans of the organisation.

PERFORMANCE MANAGEMENT(PM)
JOJO TOMY ACCA
INFORMATION REQUIREMENT

PERFORMANCE MANAGEMENT(PM)
JOJO TOMY ACCA
TRANSACTION PROCESSING SYSTEM

▪ TPS collect, store, modify and retrieve the transactions of an

organisation.
▪ Records all the daily transactions of the organisation
▪ Used mainly by operational managers.
▪ Types:
✓ Batch transaction processing (BTP)
✓ Real time transaction processing (RTTP)

PERFORMANCE MANAGEMENT(PM)
JOJO TOMY ACCA
MANAGEMENT INFORMATION SYSTEM

▪ Provide information to all levels of management to enable them to

make timely and effective decisions for planning and controlling the
activities for which they are responsible.

▪ Types:
✓ Database systems.
✓ Direct control systems
✓ Enquiry systems
✓ Support systems

PERFORMANCE MANAGEMENT(PM)
JOJO TOMY ACCA
EXECUTIVE INFORMATION SYSTEM

▪ Provide generalised computing and communication environment for

senior managers to support strategic decisions.

PERFORMANCE MANAGEMENT(PM)
JOJO TOMY ACCA
ENTERPRISE RESOURCE PLANNING SYSTEM

▪ Modular software packages designed to integrate the key processes

in an organisation.

PERFORMANCE MANAGEMENT(PM)
JOJO TOMY ACCA
CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

▪ Software applications which specialise in providing information

concerning an organisation’s products, services and customers.
▪ Benefits
✓ Cost effective
✓ Helps in customer retention and targeted marketing.
✓ A competitive advantage

PERFORMANCE MANAGEMENT(PM)
JOJO TOMY ACCA
 Benefits
• Examine vast quantity of data quickly
• Improves organisational decision making
• Greater focus on individual customer
BIG DATA • Cost reduction
(large mass of data)
Criticisms
• Security and data protection
• Privacy

PERFORMANCE MANAGEMENT(PM)
JOJO TOMY ACCA