Hidar 2005 Level II Examination Final

Hidar 2005 Level 2 COC Examinations
Project Information
Given the necessary equipments, tools, materials, supplies and information the candidate is expected to
perform the following four projects.
Recommended assessment place: well equipped computer lab with internet connection.
Total Time allowed: 4:30
Project one: LAN Connection
Time allowed 60 Minutes
Task 1: Configure a Local Area Network (LAN) which consists of two computers and a network printer using a
hub.
Note: You need to prepare appropriate cable for your network.
Task 1: Using the internet connection available to your computer
 Open internet browser internet explorer, Firefox maxilla operator or any other.
 Browse Ethiopian government port: www.ethiopia.gov.et and make it a default web page.
 Browse and bookmark the website of Ethiopian reporter news paper and Ethiopian air lines.
Project Two: Access and Use Internet
Task 2: Using the known search engine find and download an audio and video driver for the Lenovo ThinkPad Note
book (family: T500) which has a windows vista operating system installed.
Project Three: Identifying and demonstrating computer hardware components.
Time allowed: 60 minutes
Task 1: Disassemble the PCS major component (processor, RAM, Hard disk, NIC (if not built in), CD-ROM, power
and Data cables)
Task 2: Write on the paper and demonstrate each hardware components function and reassemble the system unit by
installing all system components as required and then attach your written document of demonstration.
Task 3: Test the computer functionality to insure that all components and peripherals are working correctly.
Task 4: propose a computer specification for graphic design and multimedia work specification document that you
expected to produce not limited to the following information.
 Processor type and speed
 Capacity of memory
 CD-ROM Type
 Operating System Installed
 Hard disk capacity
Hint: Take the specification of the computer that you are working as a reference.
Project Four: Design and develop a Database
A garment company has 100 employees and the company would like to have, that contains the name, birth day,
salary and gender of the employee based on education level (MA, BSC, Diploma and Certificate).
Assume you are working in companies IT department. The database expected to have the following features.
 Employee list entry form.
 Query an employee with their education level.
 Report of employee categorized by their education.
The following database objects expected to be developed with Microsoft Office Access 2007.
Table 1: Employee List
EmpID Name Birth date Gender Salary Education

1 Bereket Ayele 6-7-1969 M 2900 MA
2 Henok Tamirat 8-8-1970 M 2500 BSC
3 Melat Chufe 9-6-1980 F 1982 BSC
4 Abuye Mengesha 7-3-1980 M 1636 Diploma
5 Yadessa Chala 2-5-1980 M 1228 Certificate
Table 2: Education Level

ID Education Level
1 MA
2 BSC
3 Diploma
4 Certificate
 Insert records for implementation of database.

 Prepare presentation for each features of a database using figures on MS power point and save as a file name
dbfeatures as:
Figure 1: Table Relationship Figure 2: Data Entry Form
Figure 3: Query Figure 4: Report
Hidar 2006 Level II COC Examinations
Project Information
Project One: Create database Application
Task 1: Operate database application
 Create your own folder under c:\ by your name.
 Create a new database by the name “Training” under your folder.
Task 2: Create tables and relationship under the database
 Create the following tables under the database “Training” and save it by the name “Student”
Field Name Data Type
S-ID Text
S-Name Text
S-Sex Text
S-Age Number
Reg-Date Date/Time
City Text
I-ID Text
 Set S-ID as primary key for student table.

 Set the following for city field
 Default Value: Addis
 Validation Rule: In(“Addis”,”Gonder”,”Harar”)
 Validation Text: This is not a valid location,
 Set the Reg-Date to medium Date Format.
 Set Proper Input Mask for Tele field.
Enter the following Data:
S-ID S-Name S-Sex S-Age Reg-Date Position Tele City
S001 Birtukan F 18 4/1/1999 None 0918561412 Addis
S002 Yared M 2 3/29/1999 None 0820147893 Gonder
S003 Mulat M 17 3/15/1999 None 0910146528 Harar
 Sort the students table by S-name field.
 Filter Female Students and save it by the name “FemStudents”.
 Create the following table Instructor under “Training”.
Field Name Data Type

I-ID Text
I-Name Text
I-Sex Text
I-Status Text
I-Salary Currency
 Set I-ID as Primary key.

I-ID I-Name I-Sex I-Status I-Salary
I-001 Abera M BSC 700
I-002 Sindu F Diploma 500
I-003 Tesfaye M BSC 850
 Create a relationship for student and instructor table.
Task 3: Create Queries, Forms, and Reports.
 Create a select Query from student table that selects only the following fields and save it by “stdQuery1”
S-ID S-Name S-Sex Reg-Date City
 Create a select Query from student table that displays only male students and save it by “MaleQuery2”
 Create two forms for student and instructor table and save it by “Studentforms” and “Instructorform”
respectively.
 Create a report that displays male student from “MaleQuery2” and save it by “MaleReport”
Project Two: LAN Configuration
Time Allowed: 60 minutes
Task 1: Configure a Simple Local Area Network (LAN) for your network.
 You need to prepare appropriate cable for your network.
 Install Network driver.
 Connect two computers using UTP cable and share a folder and show on the remote PC.
 Install printer driver for the first PC, share the printer and print from the remote computer.
Project three: Access and use internet
Time Allowed: 60 Minutes
Task 1: Using Internet connection available in your computer.
 Install Mozilla Firefox browser software to the computer and make it a default browser.
 Open any known search engine like (www.google.com) and browse information about the project of “Grand
Ethiopian Renascence dam” and save at your computer.
 Create an E-mail Address by your name on www.gmail.com.
Project Four: Identifying and document computer hardware components.

Task 1: Identify and assemble pc components
 Identify the different ports and connectors.
 Serial ports  Mini Audio ports
 USB ports  VGA port
 Parallel ports  PS/2 ports
 NIC ports
 Disassemble the PCS major component (processor, RAM, Hard disk, NIC (if not built in), CD-ROM, power
and
Data cables)
 Write on the paper and demonstrate each hardware components function and reassemble the system unit by
 Test the computer functionality to insure that all components and peripherals are working correctly.
Oral Question:
1. What steps would you follow in order to update and document operational procedures?
 Review current version of technical and user documentation, and identify the gap in the current system.
 New Operational procedure requirements are identified, propose new procedures and submit to
appropriate person.
 Feedback is reviewed and appropriate changes are made.
 Technical and user documentation are updated to incorporate changes.
2. What problem solving techniques would you follow when hardware/software malfunction occurs?
 Identify the problem.
 Possible causes of the problem are established.
 Recommended solutions are developed.
3. What monitoring threats to the network, which information sources would you use?
 I will use third party software’s or utilities.
 Logs and security audits report.
4. What channel of communication would you use in workplace communication?
 Memorandum
 Circular
 Notice
 Information Discussion
 Follow-up or verbal instruction
 Face-to-facecommunication
Project Information
Project One: LAN Configuration
hub.
Task 2: Configure/add the network printer in both computers then print test page and attach test page.
Project two: Access and use internet
 Open internet browser(internet explorer),Firefox mozilla, opera or any other)
 Browse the Ethiopian Television and radio agency (www.erta.gov.et) and make it a default home page.
 Browse and bookmark the web site of the Ethiopian Reporter news paper and Ethiopian Air Lines.
Task 2: Using a known search engine and download driver for the Samsung Mono LaserJet printer family ML2571
which runs in windows vista operating system installed.
and Data cables)
1. Creating a table called TblStudent that has fields with data type as shown below :
- StudentID(Type=Text, Size=10, Primary Key)
- StudentName(Type=Text,Size=20, Require=Yes)
- Sex(Type=Text,Size=1,Require=Yes)
- DOB(Type=Date/Time,Format=dd/mm/yy)
- Address(Type=Text,Size=Default, Requre=Yes)
- Photo(Type=Text)
- Phone(Type=Text)
2. Creating a table called TblTeacher that has fields with data type as shown below :
- TecherID(Type=Text, Size=10, Primary Key)
- TeacherName(Type=Text,Size=20, Require=Yes)
- Sex(Type=Text,Size=1,Require=Yes)
- Address(Type=Text,Size=Default, Requre=Yes)
- Photo(Type=OLE Object)
- Phone(Type=Text)
Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 6

3. Creating a table called TblSubject that has fields with data type as shown below :
- SubjectID(Type=Text, Size=10, Primary Key)
- SubjectName(Type=Text,Size=30, Require=Yes)
- Hour(Type=Text, Size=20)
- Description(Type=Memo)
- Fee(Type=Currency)
4. Creating a table called TblLab that has fields with data type as shown below :
- LabID(Type=Text, Size=10, Primary Key)
- LabName(Type=Text,Size=30, Require=Yes)
- Capacity(Type=Number)
5. Creating a table called TblTime that has fields with data type as shown below :
- TimeID(AutoNumber, Primary Key)
- TimeAvailable(Type=Text, Size=20)
6. Creating a table called TblStudy that has fields with data type as shown below :
- StudyID(Type=Text, Size=10, Primary Key)
- StudentID(Type=Text, Size=10)
- TecherID(Type=Text, Size=10)
- StartDate(Type=Date/Time(dd/mm/yy))
- EndDate(Type=Date/Time(dd/mm/yy))
- Finished(Type=Yes/No)
- GetCertificate(Type=Text,Size=50)
7. Creating a table called TblStudyDetail that has fields with data type as shown below :
- StudyDetailID(AutoNumber, Primary Key)
- StudyID (Number)
- SubjectID (Type=Text, Size=10)
- TimeID(Number)
- LabID(Type=Text, Size=10)
8. After you created all tables already, build the relationships between table and table as figure below.
9. Enter data for the above tables correctly.

10. Retrive studentid,teacherid informations from two tables using query.
11. Retrive male teachers informaion.
12. Delete female students.
13. Update fee data by 5% increament.

Miyaziya and Sene 2005 Level 2 COC Examinations
Project Information
Project One: LAN Configuration
hub.
Task 2: Configure/add the network printer in both computers then print test page and attach test page.
Project two: Access and use internet
 Open internet browser(internet explorer),Firefox mozilla,opera or any other)
 Browse the Ethiopian Television and radio agency (www.erta.gov.et) and make it a default home page.
 Browse and bookmark the web site of the Ethiopian Reporter news paper and Ethiopian Air Lines.
Task 2: Using a known search engine and download driver for the Samsung Mono LaserJet printer family ML2571
which runs in windows vista operating system installed.
and Data cables)
Task 4: Propose a specification for network maintenance and troubleshooting work specification document
that you are expected device may contain and needed for the project. Use appropriate worksheet and attach:
 List of equipments and tools (appropriate tools and components for the ptoject)
No Qty Specification Type/Model

Answer:

1 10 paper golden
2 4 Rj45 Used to connect Utp cable
3 2 Hub Cisco/3-com
4 1 Switch D-link
5 1 Crimper Any model
6 2 Compter Dell optiplexGX620

7 1 Crimper Any Model
teeth
8 1 Cable Tester Any Model
9 30 Meter Networl UTP CAT 5/6/6e
cable
10 1 Pen Kenya
 List of consumables(appropriate consumable fo r the project)
Answer:
 List of consumables(appropriate consumable fo r the project)

1 10 Paper golden
2 4 Rj45 Used to connect Utp cable
3 1 Crimper teeth Any Model
4 30 meter Networl cable UTP CAT 5/6/6e
5 1 Pen Kenya
Project 4: Design and develop a Database

Time Allowed: 1:30 hours
ABC Company has 50 employees. The company would like to have a report contains the user number, user
database, home phone, Cell phone, Email Address. Assume you are working in that company IT department and
expected to design and develop a database according to the requirement. The database expected to have the
following features:
 Employee List Entry form.
 Query on employee with their usernumber, userdate, Emailaddress
 Report of Employees
The candidate is expected to design and develop a database which has all features and functions stated above using
Microsoft Access 2007.
The following database objects expected to be developed in the project.

1. Open Microsoft Access database, then create blank database name:”Accessed”.
2. After you create a blank database start to design report and form using design view.
It shows as follows:
Data Name Data type Data Cptn Additional Information

UserID Auto Number Participant ID Primary key:True
UserNumber Text Accntdb# Fixed Size:10
Indexed:yes(No Duplicates)
UserDate Text Accntbdate
Username Text Dbname
Homephone Text Dbphone
CellPhone
User Number userText
date Dbcp
User Name Email address Leader?
Emailaddress
4bsa2 Text
03/25/2012 dbEmail
Aster Gashew Me21@yahoo.com No
Others
3212s Memo
03/25/2012 Manne Alemu 232ss@gamil.Get Yes
We14 03/25/2012 Sunny Degu atmosehere@notcepe.net No
432sda 03/25/2012 Milen Hiruy 1342un@monitorsystem.c No
om
1234s 03/25/2012 Koly Macdoh agtry@emailcity.com No
2345 03/25/2012 Yesuf salah agiminonoto@usantabas.c No
om
3. Save the table as :”dbtable”

4. In order to distinguish a leader in the company, open the accessdb in the design view then after create or add
a new held in the middle of Emailaddress and others.
You can name “Leader” and put data type: Yes/No.
Data Name Data type Data Cptn Additional Information
UserID Auto Number Participant ID Primary key: True
UserNumber Text Accntdb# Fixed Size:10
Indexed: yes(No Duplicates)
UserData Text Accntbdate
Username Text Dbname
Homephone Text Dbphone
Cellphone Text Dbcp
Emailaddress Text dbEmail
Leader Yes/No Leader?
Others Memo
5. Save your finished table and put some information in to it:

6. Create query on employee with their user number ,user date, Email address
7. Using the auto form you can simply create form base on the level.
8. Create report on employees using the report wizard.

Miyaziya 2004 Level 1 COC Examinations
Time Allowed: 4:30

Project 1: Operate personal computer and connecting hardware peripherals and connecting workstations to
the internet.
Task 1: Connect hardware peripherals and operate personal computer.
A. Connect the hardware peripherals provided (monitor, system unit, keyboard, printer, ups).
B. Start up the computer and create the following directory inside my document using DOS and windows.
Ethiopia
North
South
Awasa Arba Minch Adwa
C. Access the system information of one of the computers you are provided with using DOS and windows, and
then fill the table below correctly.
Table 1:
No System properties Information
.
1 Operating system name
2 Operating system version
3 Operating system manufacturer
4 System Manufacturer
5 System Model
6 Processor Type
7 Processor Speed
8 BIOS Version
9 Total Physical Memory
10 System type
D. Save the above document in the folder ICT ,print and attach it.

Task 2: LAN Connection and internet sharing
A. Connect the two computers peer to peer using appropriate cable.
B. Connect the dial up internet connection using table 2 information in one of the computer (PC1) and share the
internet connection to the other computer (PC2).
Table 2: Dial up connection information
1 ISP Name ETC
2 User Name BPTC
3 Password 123abc
4 Dial phone 900
Project 2: Install office Programs
Task 1: Suppose your manager want to install MS Office programs only MS Excel and MS Access.
Note: Fill in the table below the correct value for MS Office 2007 installation requirements.
Hardware Requirements
Software Requirements
Task 2: Install Ms Office based on the manager needs.
Project 3: Recording client support request
Time allowed: 1:30
Suppose you are working in commercial bank of Ethiopia as an IT Support service technician, today you have
received the following four support request forms (Form1,Form2,Form3,Form4) from the departments of the
bank in additional you received a call from w/t workie,from reception to fix the keyboard that is not fast enough
to type with and Ato maru came to your office and request to provide him a latest Toshiba laptop computer.
(Note: According to the bank’s policy IT support service technician is expected only to provide maintenance
support to requests)
1. Support Request form
Department: HRM Request ID: SRF001

Name Of Client: Ato Alemayehu Time of Request: 4:00AM
Date of Request/xx/xxxx
Equipment Description: Dell Computer
Problem Description: My pc seems to slow down when it opens the program
For IT Support Technician only

Technician Name:
Identified problem Description:
Response Time:

Department: Manager Request ID: SRF001
Name Of Client:W/ro Meseret Time of Request:4:00AM
Date of Request:x/xx/xxxx
Problem Description:Needs to have a local area network(LAN) consists of group of
computers sharing an internet connection,what you will going to advise as technician.

Technician Name:
Response Time:
Department: Secretary Request ID: SRF001

Name Of Client:W/ro Aster Time of Request:4:00AM
Problem Description: the computer system that I am writing letter of report is not
responding.

Technician Name:
Response Time:

Name Of Client:W/ro Almaz Time of Request:4:00AM
Problem Description: My CD trapped in optical drive and the power is off, how can I
remove it.
For IT Support Technician only.

Technician Name:
Response Time:
Task 1: Record the client details of requirements by preparing a request recording list (you need to record all the
details including their current status) then print and attach it.
Task 2: Prioritize and escalate the requests considering your working environment and your roles and
responsibilities.

Project 4: Protecting computer and maintaining inventories of equipment’s and software documentation.
Time allowed: 1 hour
Task 1: Create user account using the information on table 5.
Table 5: User Account Information
No User Name Privilege Password
1 IT Support Computer Administrator 12345
2 Admin1 Computer Administrator Lkjh
3 New Guest Limited
Task 2: Install an antivirus program provided and configure it to update automatically on weekly bases.
Sene 2005 Level I COC Examinations
the internet.
Outcome Based
TVET
Occupational assessment & certification
Occupational standard (os)

Labor market Training provision
Project 2: Access System information of the computer you are provided with and fill the table below.
No System parameter System description

2 System Model
3 System Type
4 Processor
5 BIOS Version/Date
6 Available Physical Memory

Project 3: Installation of Application Software
Task 1: A client requested you to install MS-office 2007,but he/she needs only MS-Word, MS-Access to be
installed.
Task 2: Identify and list MS-Office 2007 requirements in the table shown below.
The summary of System Requirements in the table:
Requirements Description
Minimum Hardware
Requirement
Minimum Software
Requirement
Task 3: Create the word document structure below, and then save in my document named with “Autoshape”.
Outcome-Based TVET:
Labor Market
Occupational Occupational
Standard Assessment &
Demand (CS) Certification
Curriculum
(Support with model curriculum
TTLM.ltd.development
Public & Non

Public Training
(Formal)
Informal:
Public& Non Public On-the-job
Training Training self-
(Non-Formal) Learning etc
Training
Provision
Project 4: System BIOS Setup.

Task 1: Set the system password for your computer.
Project 5: Protecting computer and maintaining inventories of equipments and software documentation.
Task 1: Create user accounts using the information on table 5.

Table 5: Account information
Account Type User Name Password
Computer Administration ICT Support OKSD
Computer Administration System Support BK#ty#2n
Limited New Guest
Task 2: Install an antivirus program revised and configure it to scan and update automatically on weekly bases.
Project 5: LAN Connection and internet sharing
A. Connect the two computers peer to peer using appropriate cable.
B. Connect the dial up internet connection using table 2 information in one of the computer (PC1) and share the
1 ISP Name ETC
2 User Name ICT Support
3 Password IQAZxsw2
4 Dial phone Number 900

Time allowed: 1:30
received the following four support request forms (Form1, Form2, Form3, Form4) from the departments of the
bank in additional you received a call from w/t Demeku, from reception the Mouse that is not fast to work with
to fix the keyboard that is not fast enough to type with and Ato chala came to your office and request to provide
him a latest LaserJet printer.
Support Request form Name Of Client: Ato Zewudu Time of Request: 4:00AM
Problem Description: When I try to listen music using my computer, it can’t produce any
voice and can’t play any media player
Technician Name:
Department: ManagerIdentified problem Description: Request ID: SRF001
Name Of Client: W/ro Mastewal Time of Request:4:00AM
Response Time: Date of Request:x/xx/xxxx

Technician Name:
Prepared By : ITech
Response Time: Computer Training Institute Mobile: 09 20 26 14 12Page 16
Name Of Client:W/rt Aster Time of Request:4:00AM
Problem Description: My windows XP when started up, it boot into safe mode
Technician Name:
Response Time:

Name Of Client:W/rt Rahemet Time of
Request:4:00AM
Problem Description:My CD trapped in optical drive and the power is off,how can I
remove it.

Technician Name:
Response Time:
responsibilities.

Time Allowed: 4:30
the internet.
Ministry of Education
COC
Assessment Center Assessors Candidates
Table 1:
No System properties Information
.
1 Operating system name
2 Operating system version
3 Operating system manufacturer
5 System Model
6 Processor Type
7 Processor Speed
8 BIOS Version
10 System type
D. Save the above document in the folder ICT, print and attach it.
Project 2: creating user account

Task 1: As if you are administrator, create the following user accounts and password for each user.
User Password Account type
account
User1 Pa$$W0rd1 Administrator
User2 Pa$$W0rd2 Limited
User3 Pa$$W0rd3 Administrator
User4 ------------- Limited
Project 3: Creating dial up connection

Task 1: As if you are network administrator and computer operator in your organization and you are required to
configure dial up internet connection using the following information and share the connection on remote computer
through the network:
User Password ISP name
account
AdminUser 123456 Ethiotelecom
Note: Add a short cut to this connection to my desktop.
Project 4: Access system information

Task 1: Access the system information of one of the computers you are provided with using DOS and windows, and
Device Description
Operating System type
System manufacturer
System model
BIOS Version
Memory Capacity
Processor Speed
CD ROM Type
Hard Disk Capacity
Project 5: Application software Installation

Task 1: If you are required to install Microsoft office 2007 in your computer, fill the following information
that your computer should satisfy:
Minimum Hardware
Requirement
Minimum Software
Requirement
Sene 2005 Level I COC Examinations
the internet.
Task 2: Access the system information of one of the computers you are provided with using DOS and windows,
and then fill the table below correctly.
Project 2: Access System information of the computer you are provided with and fill the table below.
No System parameter System description

2 System Model
3 System Type
4 Processor
5 BIOS Version/Date
6 Available Physical Memory
Project 3: Installation of Application Software

Task 1: A client requested you to install MS-office 2007,but he/she needs only MS-Word, MS-Access and Excel to
be installed.
Task 2: Identify and list MS-Office 2007 requirements in the table shown below.
The summary of System Requirements in the table:
Minimum Hardware
Requirement
Minimum Software
Requirement

Task 3: Create the worksheet document structure below, and then save in my document named with “Autoshape”.
ID Name Exam# Exam#2 Exam#3 Apparent Final Grade Comme
1 Average nt
1 Aster 34 40 34 40
4 Seyfu 30 30 30 37
5 Kebede 28 25 50 38
6 Asefa 29 27 39 26
weight 0.3 0.3 0.15 0.25
 Calculate Final average of students

 Calculate grade as if final average>=45,”A”, if final average>=30,”B”, if final average>=35,”C”, if final
average>=30,”D”, if final average<30,”F”.
 Calculate comment as : if final average>=45,”Excellent”, if final average>=30,”Very good”, if final
average>=35,”good”, if final average>=30,”poor”, if final average<30,”Failed”.
Project 4: Protecting computer and maintaining inventories of equipments and software documentation.
Task 1: Create user accounts using the information on table 5.
Table 5: Account information
Account Type User Name Password
Computer Administration ICT Support OKSD
Computer Administration System Support BK#ty#2n
Limited New Guest
Task 2: Install an antivirus program revised and configure it to scan and update automatically on weekly bases.
Project 5: LAN Connection and internet sharing

C. Connect the two computers peer to peer using appropriate cable.
D. Connect the dial up internet connection using table 2 information in one of the computer (PC1) and share the
1 ISP Name ETC
2 User Name ICT Support
3 Password IQAZxsw2
4 Dial phone Number 900

Time allowed: 1:30
received the following four support request forms (Form1, Form2, Form3, Form4) from the departments of the
bank in additional you received a call from w/t Demeku, from reception the Mouse that is not fast to work with
and Ato chala came to your office and request to provide him a latest LaserJet printer.
Support Request form

Name Of Client: Ato Zewudu Time of Request: 4:00AM
Problem Description: When I try to listen music using my computer, it can’t produce any
voice and can’t play any media player
Technician Name:
Response Time:
Department: Manager Request ID: SRF001

Name Of Client: W/ro Mastewal Time of Request:4:00AM

Technician Name:
__________________
Response Time:

Name Of Client:W/rt Aster Time of Request:4:00AM
Problem Description: My windows XP when started up, it boot into safe mode
Technician Name:
__________________
Response Time:

Name Of Client:W/rt Rahemet Time of
Request:4:00AM
Problem Description:My CD trapped in optical drive and the power is off,how can I
remove it.

Technician Name:
__________________
Response Time:
responsibilities.

Project Information
Recommended Assessment place: Well Equipped computer Lab
Total time allowed 4:30
Project 1: Operating a personal computer, connecting hardware peripherals and connecting workstations to the
internet
Time Allowed: 1 hour
Task 1: Connect hardware peripherals and operate personal computer
A. Connect the peripherals provided (Monitor, System Unit, Keyboard, Mouse, Printer, UPS, Scanner, Digital
Camera etc) and start computer properly.
B. Access system board information of computers you are provided using MS-DOS command prompt, then fill
the table below correctly.
Table 1. Basic System Board Information
System Parameter System Description
5 System Model
6 System Type
7 Processor(s)
8 Bios Version
C. Save the above document in the Local Disk by the file name SI
Task 2: LAN Connection and internet sharing
A. Connect the two computers peer to peer simple network
B. Configure Dial up internet connection using information provided by Telecom (ISP) for the Assessment
Center. i.e ISP Name, Username, Password, and Dial Phone Number in one of the computers (PC1) and
share the internet connection to the other computer(PC2).
1 ISP Name ETC
2 User name ………………………………
3 Password ……………………………….
4 Dial Phone Number ……………………………….
Project 2. Installation of Software Application

Time Allowed 1 hour
Task 1. A client requested you to install Microsoft Office 2007 package.

A. Identify and list Microsoft office 2007 requirements, and save by the file name ORQ.
Table 3. The summary of system requirements
Minimum Hardware Requirement:
Minimum OS Requirement:
B. Install the software as requested by your client in one of the computers provided.
C. Create the spreadsheet
1. Enter the information in the worksheet named by high score assessment. Be sure that the information
is entered in the same cells as given
A B C D E F
1 CACA:King
Assessment Analysis
2 September 2006 E.C
3 Round Round Round Final
4 Occupational Standard CODE #1 #2 #3 Average
5 HNS HNS3 24 17 19
6 DBA DBA3 23 21 27
7 WDMMS WDMMS 25 23 19
8 AOST AOST4 19 20 23
2. Enter the formula in to cell F4 to calculate an average.

3. Enter the information in the cell indicated.
B12: Weights
 Enter the formulas in the cells indicated.C12,D12,E12
4. Enter the information in the cells indicated. This will establish the weight each assessment round is
given Occupational standard final average
B14: Averages
C14: .3, D14: .3, and E14: .3
 Enter the formula in to cell F4 to calculate the Occupational standards final average using the
weight of each round, use an “Absolute reference”
5. Make the changes to the cell contents below and notice how the final average changes.
D5:19 and c7:18
C12:.25 and E12: .35 E12:.30
6. You realize that you forgot something. Insert a new row for the forgotten Occupational standard.
Enter the information in the identified cells

A6: Accounting, B6: ACC4, C6: 21, D6: 23, E6: 33
7. Hide column G.
8. Use IF statements used to automatically assign words to each Occupational Standards. Insert H$:
Result. Enter the formula to calculate the Result for each Occupational Standards, then copy the
formula in cell H5 to cells H6 through H9. i.e.
If Average greater than or equal 18=Satisfactory
If Average less than 18= Not Satisfactory
9. Save the high score assessment sheet onto your Flash Disk by the file name ASSMT.xls.
Time allowed: 1:30
Suppose you are working in Ethio-life Hospital as an IT Support service technician, today you have received the
following four support request forms (Form1, Form2, Form3, Form4) from the departments of the hospital in
additional you received a call from w/t frehiwot, from reception the Mouse that is not fast to work with
and Ato Debebe came to your office and request to provide him a latest windows operating system software.
(Note: According to the hospital’s policy IT support service technician is expected only to provide maintenance
support and advice to requests)
Department: Medical Director Request ID: SRF0045

Name of Client: Dr. Kemal Time of Request: 8:30AM
Date of Request/xx/2006
Equipment Description: Toshiba Laptop
Problem Description: Why can’t I connect to internet?
Technician Name:
Response Time:
Department: Finance Request ID: SRF0045

Name of Client: W/ro Melat Time of Request: 8:30AM
Date of Request:x/xx/2006
2.Equipment
Support Description:
Request form Dell Computer
Problem Description: The computer that I am working payroll is restarting now and then.

Technician Name:
__________________
Response Time:
Department: Special/Emergency Request ID: SRF0045

Name Of Client: Dr. Bekalu Time of Request:8:300AM
Problem Description: The computer system that I am following up patients that need
special care is not responding.
Technician Name:
__________________
Response Time:
Department: HRM department Request ID: SRF0045

Name Of Client:W/rt Meriam Time of Request:8:30AM
Equipment Description: HP Laserjet Printer
Problem Description:I want to print attendance sheet,My printer stopped printing from
my Dell computer.

Technician Name:
__________________
Response Time:
details including their current status) then save by the file name RRL.
responsibilities.
Task 3: Demonstrate the prepared request recording lists and prioritize and escalate requests.
Project 4: Protecting computer and maintaining inventories of Equipments and software Documentation.
Time Allowed 1 hour

Task 1: Create user accounts using the information on table 5
 Log on by users ITSS and Admin
 Remove user account ITSS and change user account picture of Admin
Table 5. User Account information
No User Name Privilege Password
1 ITSS Administrator #eosITSSI1
2 Admin Standard !AMHcaca03 “write Amhara competence
assessment and Certification Agency as a
hint”
3 New Guest Limited -
Task 2. Install an antivirus program provided and configure it to scan and update automatically on weekly bases.
Task 3. Set system password for your computer and then remove it.
Task 4. Copy, maintain and document all the entire saved files in the projects (SBI, ORQ, ASSMT, and RRL) on
bank CD and submit.
Interview Questions:
1. What would you do if the quality of a new product purchased measured below workplace standard?
2. What would you do if you are unable to troubleshoot a malfunctioning computer?
3. What would you do if a client is stating the problems encountered on his computer?
4. What action would you take if an employee in your company used company it resources for his own personal
use?
5. Why use a standard user account instead of an administrator account?
6. What cable orientation would you use if you want to connect two computers directly?
Record client Interview Questions:
1. Why I can’t access internet and the red “X” next to the network icon in system tray is illustrated.
2. I tried to log on to my computer, but I kept getting a message telling me that the username or password is
incorrect.
3. The computer system that I am writing letter of report is not responding.
4. When I turn on my computer, the screen is blank; it takes the days, there is nothing.
5. Mouse that is not fast enough with.
6. Requested to provide him latest Dell computer.

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Hidar 2005 Level 2 COC Examinations

EmpID Name Birth date Gender Salary Education

Table 2: Education Level

 Insert records for implementation of database.

Hidar 2006 Level II COC Examinations

 Set S-ID as primary key for student table.

Field Name Data Type

 Set I-ID as Primary key.

Project Four: Identifying and document computer hardware components.

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 6

9. Enter data for the above tables correctly.

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No Qty Specification Type/Model

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No Qty Specification Type/Model

6 2 Compter Dell optiplexGX620

 List of consumables(appropriate consumable fo r the project)

No Qty Specification Type/Model

No Qty Specification Type/Model

Project 4: Design and develop a Database

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 9

Data Name Data type Data Cptn Additional Information

3. Save the table as :”dbtable”

5. Save your finished table and put some information in to it:

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 10

Time Allowed: 4:30

Awasa Arba Minch Adwa

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 11

Department: HRM Request ID: SRF001

For IT Support Technician only

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 12

For IT Support Technician only

Department: Secretary Request ID: SRF001

For IT Support Technician only

Department: HRM Request ID: SRF001

For IT Support Technician only.

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 13

Sene 2005 Level I COC Examinations

Occupational standard (os)

No System parameter System description

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 14

Public & Non

Project 4: System BIOS Setup.

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 15

Project 6: Recording client support request

For IT Support Technician only

Department: HRM Request ID: SRF001

For IT Support Technician only.

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 17

Assessment Center Assessors Candidates

Project 2: creating user account

Project 3: Creating dial up connection

Note: Add a short cut to this connection to my desktop.

Project 4: Access system information

Project 5: Application software Installation

Prepared By : ITech Computer Training Institute Mobile: 09 20 26 14 12Page 19

Sene 2005 Level I COC Examinations

No System parameter System description