‘12221, 437 PM Document 1497921.1 Copyright(c) 2021, Oracle Alright reserved, Oracle Confidential Receipts Workbench: How to Create a Refund Agail ist a Deposit? (Doc ID 1437921.1) In this Document Goal Solution Oracle Receivables - Version 12.0.4 and later Information in this document applies to any platform. How to create a refund against a deposit? You would process a refund as part of a Receipt Application to the Deposit. For illustration purposes, let's take the following scenario: You received a Deposit for $10,000.00 from Customer ABC Customer ABC orders items, you create an invoice for $7,000.00 and Apply the deposit to it, You receive a receipt for $10,000.00 from Customer ABC You apply the entire receipt to the deposit. Customer ABC calls to tell you they are not ordering anything else and want the remaining $3,000 refunded. The following details the actions you need to complete on the Receipt: Responsibility: Receivables Manager Navigation: Receipts > Receipts 1, Query the Receipt that was originally fully applied to the Deposit 2, Click on the Apply Button 3, Change the Amount Applied from 10,000 to 7,000 4, Create another application row, in Apply To, pick Refund from the list of values, enter Amount Applied 3,000, The following details the actions you need to complete on the Depo: ity: Receivables Manager Navigation: Transactions > Transactions 1. Query up the Deposit 2, Navigate to Menu: Actions > Credit 3, Create a credit memo against the Deposit balance Following shows how the balances get affected by the above activities. Activity Commitment Receipt unapplied amount Deposit Balance Balance hitps1suppor oracle comlepmosaces/DocumentDisplay?_adf c-state=Bm3yk tle] 2698id=1437921.1 12‘122104, 437 PM Document 143792%.4 Receipt is applied to the o 10,000 c Deposit Deposit is Applied to the ° 3,000 c Invoice Receipt is Modified to Change 3,000 3,000 3,00¢ ‘Apply Amount to 7000 Receipt is Applied to Refund 3,000 3,000 c activity Credit memo is applied to ° ° c Deposit Did Mad what you ae leokng for? htps:tsuppor. race comfepmesfaces(DocumenDispay?_ad.cttstate=Bm3yktle 2698id=1437921.1 22