Problem Solving Report

(Tata Motors )
Safety
Quality Delivery Cost

Issue Number: Product Model: Sup

Mark Sections or Questions that do not apply "N/A"
Problem Description:

Wheel Nut Cracked

Problem Definition:(Real Problem)

Wheel Nut & Bolt loose & Broken

Team Member / Responder input

Amit Gadhavii
Deepak Jain
Devanand
Arun
Quality
Standard: PPH:
Deviation:
How Often:
Containment:
100% torque verification done at PDI
Process/Part Check: (Quality Problems answer Detailed First 4 Diamond Questions.)
Summarize results below
Y
Is correct process f √
Is correct tool bein √
Is correct Part number being used?

If Yes for all 4 Diamonds proceed to Most Probable Cause Analysis: If answer to Diamond 1-4 is No, complete 5 W
Determine the Root Cause for the specific "No" answer in the Diamonds 1-4 Questions using the 5 Why Analysis:
Most Probable Cause Analysis: llustrate tool used to determine Most Probable Cause(s) (e.g.: Fishbone, Is/Is Not, His

Most Probable Cause(s): (test each direct cause and decide: not a cause, possible cause, direct cause)
Solving Report Author:

a Motors )
Morale Environment

Super Ace

Point Of Cause: (where problem is first occurring, n

Problem reported from field.
Wheel rim fitment on vehicle at UB stn.

Breakdown
Start Time: -----
End Time: -----
Duration: -----
 N Y N
Do The Parts support quality? √

nd 1-4 is No, complete 5 Why Analysis on page 2.

using the 5 Why Analysis:
) (e.g.: Fishbone, Is/Is Not, Histogram, etc.). Circle most likely direct causes.

use, direct cause)

 Phone No: Date:

Problem Found By:

QG --- EOL --- Maintenance --- Production ---

Other:
Audit PR# ---

Yard Check: # of Vehicles Checked --- # Items Found ---

Photo / Sketch

roblem is first occurring, not where first detected):

om field.
n vehicle at UB stn. 20

Other Areas Impacted

Who Date Status Break Point

 Parveen
Kumar
Aug'15 MAT483154FYH12426
Previous/Current Quality Diagnostic sheet available: (optional)
Is there a Diagnostic Sheet available to support solving this problem?

Yes:

If Yes, which one? Used?

 ---

int
YH12426
al)