FINAL SEMESTER EXAMINATION

(MARCH 2011 SESSION)

ORGANISATIONAL BEHAVIOUR
DHR0023

LECTURER :……………………………………………………………………………

MATRIC NO : …………………………………………. PROGRAMME : ..……………………………………

VENUE : ………………………………………….

MAY 2011 DURATION : 3 HOURS

INSTRUCTIONS:

1. Candidates must read all questions carefully.

2. The examination script consists of the followings:

Part Types of Instruction Answer Sheets to be

Questions Used
A 20 MCQ Answer ALL OMR sheet
questions
B 4 Short Answers Answer ALL Answer booklet
questions
C 2 Essays Answer ALL Answer booklet
questions

THIS EXAMINATION SCRIPT CONTAINS 7 PAGES INCLUDING THE FRONT COVER

DO NOT OPEN THE EXAMINATION SCRIPT UNTIL FURTHER INSTRUCTION
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PART A
(20 marks)
Time : 20 minutes

INSTRUCTION
Answer ALL questions. Use the OMR sheet provided.

1. Which of the following is characteristic of charismatic leader?

A. Idealized influence
B. Intellectual simulation
C. Contingent reward
D. Vision and articulation

2. Leadership refers to ability to ____________.

A. deliver instruction to others

B. persuade others to buy your product
C. influence others to achieve the goals
D. deliver impromptu speech

3. Which leadership theories propose that ‘leaders are born, not made’.

A. Ohio State studies

B. Trait theory
C. Behavioral theory
D. University of Michigan studies

4. Effective manager exhibit a set of leadership traits EXCEPT

A. extraversion
B. conscientiousness
C. emotional intelligence
D. willingness and ability

5. Which of the following may create distortion of the message?

A. Upward communication
B. Written communication
C. Nonverbal communication
D. Oral communication

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6. Below are various elements of communication process EXCEPT

A. Sender
B. Language
C. Channel
D. Feedback

7. Why languages become a barrier to effective communication?

A. Word may be interpret in different meaning to different people

B. Different country may use different language
C. Sender may manipulate the information by using different word
D. People might take action contradict with their word

8. Farah works as production supervisor. She delivered the information to her

manager regarding the malfunctioning machine that influences reduction of
product produced by her subordinates. Its show ____________ direction of
communication occurred.

A. upward
B. downward
C. lateral
D. horizontal

9. Organizational chart refers to ____________.

A. graphic representation of formal authority and division of labor

B. subdivision of work into specific job scope assigned to specific person
C. number of individual reporting directly to a specific person
D. how organization grouped employees according to geographic area

10. The following are elements of organizational structure EXCEPT

A. Hierarchy of authority
B. Division of labor
C. Span of control
D. Functional structure

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11. It is very flat in layers, informal, and the people basically self-directed. Workers
need to execute several works. Basically workers have complete autonomy in
managing their responsibilities. The flatter management level requires little or no
supervision. This is refers to characteristic of ___________.

A. Functional structure
B. matrix structure
C. organizational citizenship
D. team-based structure

12. Which of the following is perfect to be considered as culture function?

A. Enhance the ability of social system

B. Regulate employee behavior
C. Provide guideline for manager in taking action
D. Procedure of decision making

13. “It’s my name that’s on the building,” said Henry Ford II. The message was clear,
which means ___________.

A. he want to be popular
B. he want to gain respect
C. he is narcissism person
D. he run the company

14. What are criteria of positive organizational culture?

A. panacea and suit for all level

B. building on employee strengths
C. pay raises as reward
D. increase self-monitoring

15. The following are factors that influences change EXCEPT

A. Technological change
B. Economic shocks
C. Participation
D. Social trend

16. In organization, who responsible for managing change?

A. Managers only
B. Newly hired employee and current employee
C. Current employee and outside consultant
D. Manager, employees and consultant

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17. Below are factors that influence resistance to change EXCEPT

A. Threatening feeling of safety

B. Economic fears
C. Fear of the unknown
D. Technology phobia

18. Coercion or application of direct threats or force on the resisters is one of the
tactics to overcome resistances to change. What is the advantage of the tactic?

A. Avoid bias and able to gain better support

B. Inexpensive and easy ways to gain support
C. Favor the status quo and resist it
D. Increase quality of change decision

19. The following are consequences of stress EXCEPT

A. Dissatisfaction
B. Irritability
C. Leniency
D. Effect on metabolism

20. Sarah values her life every day. She sees her problem from the positive side and
always thinks well about her life. Which variable can trigger stress in Sarah
case?

A. Perception
B. Self-efficacy
C. Social support
D. Believe in locus of control

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PART B
(50 marks)
Time : 1 hour 40 minutes

INSTRUCTION
Answer ALL questions. Use the answer booklet provided.

1. Transformational leadership is one of contemporary leadership theories.

Describe FOUR (4) key characteristics of transformational leader.
(10 marks)

2. (a) Nonverbal communication has their unique purposes and specific

limitations. Describe FOUR (4) types of nonverbal communication.
(10 marks)

(b) Barriers can distort effective communication. Elaborate FIVE (5) barriers.
(10 marks)

3. Every company has their own strategy to specifying how employees and their
responsibilities grouped together. This is call departmentalization. Elaborate
FIVE (5) forms of departmentalization.
(10 marks)

4. Culture performs a number of functions within an organization. Explain FIVE (5)

functions of culture.
(10 marks)

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PART C
(30 marks)
Time : 1 hour

INSTRUCTION
Answer ALL questions. Use the answer booklet provided.

1. Xerox, like other companies facing the digital revolution, needed to transform
itself and change in order to survive and prosper. They are many reasons why
organizations change and many types of change they can pursue. With example,
discuss FIVE (5) environmental factors that forces change.
(15 marks)

2. “Time is very short, so if people are repeating things that I already know of, if
they aren’t smart or didn’t listen to something that I said with some precision,
then that’s not a good person for me to work with,” Bill Gate once said. His own
intellect makes him impatient of those who aren’t as smart as him. It has been
remarked that his social skills are not as smart as his intellectual ability. In reality,
Gates is the product of his experiences as much as anyone else. At company
briefings, he has been known to go ballistic, throwing things and shouting. He
has very low tolerance with stupid question. Gates has spent his whole life
among very smart people and has a low tolerance for those whose intellect he
does not respect. However, at the other side, Gates has also shown on
numerous occasions that he can be extremely patient when an important deal is
at stake. His cool, analytical mind makes him a better strategist than most of his
rivals. He also can be extremely generous towards poor.

(Source: Khor Eng Tatt, 2007)

(a) If you were a business executive working under Bill Gates, would you feel
stress?
(3 marks)

(b) How would you manage your stress working under Bill Gates? Suggest
FOUR (4) strategies to manage stress.

(12 marks)

END OF QUESTION PAPER

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