MAGICPIN ASSESSMENT – ASSOCIATE CUSTOMER SUCCESS

 NAME – Neeraj Raikwar

 CONTACT NO – 6268441416
 EMAIL ID – neerajraikwar2010@gmail.com
 REGISTRATION NO -

SECTION A - VERBAL ABILITY (Highlight the correct answer)

1. Replace the bold words with the phrase that best completes the sentence.

Because he was given a fake anesthetic, Josh was conscience throughout the operation.

a. Josh was conscience throughout the operation.

b. Josh had a conscience during the operation.
c. The operation was completed with Josh consciousness.
d. Josh remained conscious throughout the operation.
2. Antonym of Esteem –
a. disrespect
b. loyal
c. aristocrat
d. Prestige
3. My parents approved of taking guitar lessons.
a. my
b. me
c. I
d. Mine
4. Choose the sentence that best combines the sentence: I must buy my dog a new license. If
I don’t, I will have to pay a fine
a. I must buy my dog a new license, and I will have to pay a fine
b. I must buy my dog a new license; I will have to pay a fine
c. Unless I buy my dog a new license, I will have to pay a fine
d. I will have to pay a fine since I must buy my dog a new license

5. It has been established that

P: Einstein was
Q: although a great scientist
R: weak in arithmetic
S: right from his school days
The Proper sequence should be:
a. SRPQ
b. QPRS
c. QPSR
d. RQPS
 6. Find the correctly spelled word :
a. Courageous
b. Carageous
c. Caerogeous
d. None of the above

Paragraph:- I felt the wall of the tunnel shiver. The master alarm squealed through my earphones. Almost
simultaneously, Jack yelled down to me that there was a warning light on. Fleeting but spectacular sights
snapped into ans out of view, the snow, the shower of debris, the moon, looming close and big, the dazzling
sunshine for once unfiltered by layers of air. The last twelve hours before re-entry were particular bone-
chilling. During this period, I had to go up in to command module. Even after the fiery re-entry splashing
down in 81o water in south pacific, we could still see our frosty breath inside the command module.

7. The word 'Command Module' used twice in the given passage indicates perhaps that it
deals with ----

A) An Alarming journey

B) a commanding situation

C) a journey into outer space

D) a frightful battle.

8. Which one of the following reasons would one consider as more as possible for
the warning lights to be on? ----

A) There was a shower of debris.

B) Jack was yelling.

C) A catastrophe was imminent.

D) The moon was looming close and big.

9. The statement that the dazzling sunshine was "for once unfiltered by layers of air" means --

A) that the sun was very hot

B) that there was no strong wind

C) that the air was unpolluted

D) none of above
 SECTION B - WRITTEN ABILITY

Case 1 - Customer (Himanshu) has placed an order from ‘Needs Hub’ for shampoo and few other items. Post
the order got delivered , Himanshu realised that he got a conditioner in place of shampoo. He is confused and
looking for a resolution . He has written an email to the magicpin Customer Success team.

What will be your response to him, Please give a detailed action plan?
Subject line: Your “Shampoo” [Date/Time]
Dear Himanshu,

Thank you for contacting us to let us know we sent you the wrong product. We apologize for any inconvenience.
We are sending you the correct product, the Conditioner and it will be shipped [date it will ship]. We sent it
using expedited shipping, so you should receive it [date it should be received].

Please return Shampoo in the original shipping box and packaging using the attached shipping label and
instructions.

Please contact us with any additional questions.

Best Regards,

[Customer Service Manager Name, Title]

[Contact Phone Number, website address]

Case 2 -

Hi,

I am Ajay and I placed an order with Domino’s Pizza. It's been more than 60 minutes since I haven't received
my order. Can someone tell me where is it ??

My order number is - ‘DOMINO1296’

How will you address his concern? What will be your next action, Please Give a Detailed Action Plan?

Hi Ajay,

It’s come to our attention that your order no. DOMINO1296 got slightly late from our side.
I want to say you sorry for the delay in delivery of the pizza. This is because our delivery van’s tire got punctured
and another one is off to another route. Due to the reason, it will take about half an hour to repair the tire and after
that supplier will be able to reach the destination. Sorry for the inconvenience, we will deliver it within an hour to
your destination. Hope you understand and accept our apology. I shall be grateful on understanding the problem.
Waiting for reply to get the acknowledgment from your side.
Regards
Dominos
 SECTION C - Paragraph Writing

Write on any 1 topic (200 words)

a. Cashless Economy
b. COVID -19 – Impact, Precaution and Awareness
c. Importance of Sports in Education

COVID-19 is the disease caused by a new coronavirus called SARS-CoV-2.  WHO first learned of this new virus
on 31 December 2019, following report cases of ‘viral pneumonia’ in Wuhan, People’s Republic of China.

The most common symptoms of COVID-19 are

 Fever
 Dry cough
 Loss of taste or smell,
 Nasal congestion

People of all ages who experience fever and/or cough associated with difficulty breathing or shortness of breath,
chest pain or pressure, or loss of speech or movement should seek medical care immediately. If possible, call
your health care provider, hotline or health facility first, so you can be directed to the right clinic.

Among those who develop symptoms, most (about 80%) recover from the disease without needing hospital
treatment. About 15% become seriously ill and require oxygen and 5% become critically ill and need intensive
care.

Stay safe by taking some simple precautions, such as physical distancing, wearing a mask, especially when
distancing cannot be maintained, keeping rooms well ventilated, avoiding crowds and close contact, regularly
cleaning your hands, and coughing into a bent elbow or tissue. Check local advice where you live and work.. 

Isolation is used for people with COVID-19 symptoms or who have tested positive for the virus. Being in
isolation means being separated from other people, ideally in a medically facility where you can receive clinical
care.  If isolation in a medical facility is not possible and you are not in a high risk group of developing severe
disease, isolation can take place at home. If you have symptoms, you should remain in isolation for at least 10
days plus an additional 3 days without symptoms. If you are infected and do not develop symptoms, you should
remain in isolation for 10 days from the time you test positive.