SUBHRAJIT MAJUMDER

🕿: +91 6290554820
🖂: subhrajitm19@gmail.com

Service Desk Analyst equipped with extensive experience in technical support.

Employs excellent leadership skills and multi-tasking strengths. Demonstrated ability
to improve resolutions, meet with SLA, maintain call to ticket ratio.

Professional Experience

Cognizant Technology solutions Pvt Ltd

Designation : Senior Systems engineer

Job role : Service desk Analyst

(April 2019 –March 2021 )

• Providing consistent first line support for end users seeking assistance
regarding applications and tools.
• Extensive usage of service now as a ticketing tool.
• Administered and supported remote access , as well as administered
and supported RSA SecurID access issues.
• Performed password administration and access support for active
directory and a number of internal/proprietary systems and applications.
• Providing store server maintenance support.
• Providing troubleshooting for O365 issues.
• Extensive use of remote desktop to solve issues.
• Improved help desk results by recommending changes in
• information and processing.
• Communication with Top level management for analyzing the business
requirements and generating them into quality deliverables.
• Effective team member and the ability to interact with individuals at all
levels of the organization.
• Ability to work simultaneously on multiple projects effectively.

Technical Skills
 ● Active Directory
● Service Now
● O365
● Windows,Linux
● C / C++

Education

Degree Discipline Institution/Board Score

B.Tech Information Netaji Subhash 7.02

Technology Engineering CGPA
College (2017)
Senior Science B.D. Memorial 77.8%
Secondary International (2013)
(C.B.S.E)

Secondary General B.D. Memorial 89.3%

International (2011)
(C.B.S.E)

Highlights
• Results-oriented
• Organizational capacity
• Operability and commitment
• Ability to motivate staff and maintain good relations
• Resistance to stress
• Good manners

Languages
• English
• Bengali
• Hindi

DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and I
bear the responsibility for the correctness of the above mentioned particulars.