CHAPTER II: SERVING PROCESS

UNIT 2: TAKING RESERVATIONS BY TELEPHONE

FOCUS: Receiving calls and taking bookings
I. Complete the dialogue with the suitable sentences (Hoàn thành đoạn hội thoại với câu phù hợp):
R: Good afternoon, Madam. Green Chili restaurant speaking. (1) __________________________?
G: Yes. I’d like to book a table for tonight, please.
R: Certainly. (2) __________________?
G: We’ll be 8 people. Can we (3) _______ a private room?
R: Let me (4) ________, Madam. (5) _________________?
G: About 7.30.
R: Ok, that’s fine. We have a private room for you tonight. (6) ___________________, please?
G: I’m James from room 117 & 121.
R: Thank you. Do you want to order food in advance?
G: No, I’ll order later at the restaurant.
R: Yes, certainly. I’d like to (7) _______ your order: a private room for 8 people at 7.30 tonight. Is that
correct, Madam?
G: Excellent.
R: (8) _____________________________________?
G: No, that’s great. Thank you for your help.
R: (9) _____________________. We’re very happy to see you tonight.

II. Choose sentence has the same meaning with the first one (Chọn câu có nghĩa tương tự như câu
mẫu):
1. For what time?
a. When will you come?
b. What time would you finish your meal?
c. When did you buy your table?

2. I’m afraid we have no table for tonight.

a. I’m afraid you have booked table already.
b. I’m afraid we are fully booked for tonight.
c. I’m afraid you have a book tonight.

3. We look forward to seeing you tonight.

a. We look forward to having you with us tonight.
b. We can see you tonight.
c. We wait for you to call back.

4. Please hang on a minute. I’ll check it for you. Or you can hang up and I’ll call you later.
a. Would you like to hang on a minute?
b. Would you let me wait a moment?
c. Would you like to wait a moment or let me call you back later?

5. Would you like to book a table for tonight?

a. Do you want to make a conversation for tonight?
b. Would you like to have a book for tonight?
c. Do you want to make a reservation for tonight?
III. Match the word with meaning (Nối từ với nghĩa đúng):

1. Request Đánh vần

2. Assist Khác
3. Later Xin lỗi
4. Give Cái gì nữa
5. Available Đặc biệt
6. Reserve Yêu cầu
7. Spell Sau
8. Repeat Nhắc lại
9. Reconfirm Còn lại
10. Another Cho/Đưa
11. Pardon Hỗ trợ
12. Anything else Có sẵn
13. Special Phục vụ
14. Left Xác nhận lại