Using Familiar Words
SL Question
.
1 We must terminate all deficit financing
2 We must endeavor to correct this problem by
expediting delivery
3 A proportionate tax consumes a determinate
apportionment of one’s monetary flow
4 Business has an inordinate influence on
governmental operations
5 It is imperative that consumers be unrestrained
in determining their preferences
6 Mr. Sanchez terminated Kevin's employment as
a consequence of his ineffectual performance
7 Our expectations are that there will be
increments in commodity value
8 Can we ascertain the types of the customers
that have a predisposition to utilize our instant
credit offer?
9 If liquidation becomes mandatory, we shall
dispose these assets first
10 Recent stock acquisition has accentuated the
company's current financial crisis
Selecting Concrete Words
SL. Problem
1 We are found that young men are best for this
work.
2 She makes good grades
3 John lost a fortune in Las Vegas
4 If we don’t receive the goods soon, we will
cancel
5 Some years ago, she made good money
6 His grades in the aptitude test was not high
7 Here is a product with very little markup
8 The cost of the online subscription is was
reasonable
9 We will need some new equipment soon.
10 There is only a little time left on our's copier
warranty.
Answer
We must completely stop all loss businesses.
We must try hard to solve this problem by
speedy delivery.
A proportionate tax consumes a certain part on
one's income.
Business has an excessive influence on
governmental operation.
Consumers must have freedom of choice.
Mr. Sanchez fired Kevin due to poor
performance.
We expect commodity prices will increase.
Can we identify the type of customers who like
to use our instant credit offer?
If asset sales become essential, we shall sell
these assets first.
Recent stock purchase has worsened the
company's current financial crisis.
Solution
We found that men under 30 are best for this
work.
She gets 90% marks on average.
John lost $50,000 in Las Vegas.
If we don't receive the goods by Saturday
evening, we will cancel.
In 2017, she made 100,000 USD.
Hid grades in the aptitude test was only 40%.x
This product has only 5% markup.
The cost of the online subscription is 10 USD per
Year.
We will need some new equipment by Thursday
6:00 PM.
There is only 1 month left on our's copier
warranty
 Limiting Use of Passive Voice
 SL Passive Voice
1 Our action is based on the assumption that the
competition will be taken by surprise
2 It is believed by the typical union member that
his or her welfare is not considered to be
important by management.
3 You are directed by your supervisor to
complete this assignment by noon
4 It is believed by the writer that this company
policy is wrong.
5 The union was represented by Cecil Chambers
6 These reports are prepared by the salespeople
every Friday
7 If more information is desired, the customer
service department can be contacted
Avoid Discriminatory languages
SL  Discriminatory Language
1 Any worker who ignores this rule will have his
salary reduced
2 The typical postman rarely makes mistakes in
delivering his mail
3 A good executive plans his daily activities
4 The committee consisted of a businessman, a
banker, and a lady lawyer
5 A good secretary screen all telephone call for
her boss and arranges his schedule
6 An efficient salesman organizes his calls and
manages his time
7 Two representatives of our company attended
the conference, A Hispanic Engineer and one
of our younger managers
8 Three people applied for a job, including two
educated black women
9 These parking spaces are strictly for use by the
handicapped
10 He is one of the best gay designers in the city
11 We recommend Mr. Sanchez, one of our
oldest managers.
Active voice
We take actions assuming that it will surprise
the competition.
The typical union member believes that the
management does not consider his or her
welfare to be important.
Your supervisor directed you to complete this
assignment by noon.
The writer believes this company policy is
wrong.
Cecil Chambers represents the union.
The sales people prepare these reports every
Friday.
Contact the customer service department if
more information is desired.
Avoid Discriminatory languages
Workers who ignore this rule will have their
salary.
The typical letter carrier rarely makes mistakes in
delivering his/her mail.
Good executives plan their daily activities.
The committee consisted of a business person, a
banker and a lawyer.
A good secretary screens all telephone calls and
arranges the bosses schedule.
Efficient salespersons organize their calls and
manage their time.
Two representatives of our company attended the
conference, an engineer and a manager.
Three people applied for a job.
These parking spaces are strictly for use by those
with physical impairment.
He is one of the best gay designers in the city.
We recommend Mr. Sanchez, one of our senior
managers.
12 As a GenXer, she is very computer savvy
person.
Using a Conversational Style
SL Problem
.
1 I hereby acknowledge receipt of your July 7
letter
2 Please be so kind as to reply at your earliest
possible convenience.
3 Attached please find the receipt requested in
your May 1st inquiry.
4 You are hereby advised to endorse the
enclosed proposal and return same to the
undersigned.
5 This is to advise that henceforth all invoices
will be submitted in duplicate.
6 Kindly be advised that this book has been
requested by another patron and will
therefore be due on 10 May 2012
7 In reply to your letter of July 13. permission to
quote from our reports is hereby granted
8 Please be advised, with to regard to above
invoice. a payment of S312 has been credited
to your account.
9 I am submitting under separate cover the
report you requested.
10 Kindly advise the director as to your
availability for participation in the program.
She is very computer savvy for a middle-aged
Solution
Thank you for your July 7 letter.
Please reply at your earliest possible
convenience.
The receipt you asked for on May 1st is in the
attachment.
Please endorse the enclosed proposal and send it
to the undersigned.
Duplicate invoices will be submitted from now on.
Please return book by 10th May 2013 as another
patron has requested it.
As requested by your letter on July 13, you may
quote from our report.
As per the invoice, $312 has been credited to
your account.
I am submitting your requested report under
separate cover.
Please inform the director when you will be
available for the program.
 Using the You-Viewpoint
SL. Problem
1 Company policy requires that you submit the
warranty agreement within two weeks of sale.
2 We will he pleased to deliver your order by the
12
3 We have worked for 37 years to build the best
lawn mowers for our customers.
4 Today we are shipping the goods you ordered
February 3.
  (From an application letter) I have seven years
of successful experience selling office supplies.
5 (From an email to employees) We take pleasure
in announcing that, effective today, the
Company give a 20 percent discount on all
purchase made by employees.
6 We are happy to report approval of your
application for membership
7 Items desired should be checked on the
enclosed order form
8 Our long experience in the book business has
enabled us to provide the best customer service
possible
9 So that we can sell at discount prices, we cannot
permit the return of sale merchandise.
10 We invite you to buy from the enclosed catalog.
12 We give a 2 percent discount when payment is
made in 10 days.
13 I am pleased to inform you that I can grant your
request for payment of travel expenses.
14 We cannot permit you to attend classes on
company time only when the course is related
to your work assignment.
Solution
So that you will be protected by the
warranty, please submit the warranty
agreement.
You will receive your order by 12th.
To satisfy you fully, we have worked
37 years to be the best lawn mowers.
Your ordered goods on February 3rd,
was just shipped.
It will be your convenience that I have
relevant experience as a salesperson.
You will get 20 percent discount on all
purchase according to the decision
made by the management.
You have achieved the membership.
For your convenience, in the order form
please mark the items that you want.
Your satisfaction has enabled our good
standing in book business.
For letting you buy at discount prices,
we do not accept return of
merchandise.
Please chose from our enclosed
catalog.
You will get a .2 percent discount if
you pay in 10 days.
Your travel expense is duly accepted.
You can attend classes related to your work
assignment on company time.
 Accentuating the Positive
SL. Problem
1 Your misunderstanding of our January 7 email
caused you to make this mistake.
2 We hope this delay has not inconvenienced you.
If you will be patient, we will get the order to you
as soon as our supply is replenished.
3 We regret that we must call your attention to our
policy of prohibiting refunds for merchandise
bought at discount.
4 Your negligence in this matter caused the damage
to the equipment.
5 You cannot visit the plant except on Saturday
6 We were disappointed to learn from your July 7
email that you are having trouble with our Model
7 motor.
7 Tuff-Boy work clothing is not made from cloth
that shrinks or fades.
8 Our Stone-skin material is less weak than the
fabric used by other. brands.
9 Even though you were late in paying the bill, we
did not disallow the discount.
10 We were sorry to learn of the disappointing
service you have had from our sales force, but we
feel we have corrected all mistakes with recent
personnel changes.
11 We have received your complaint of the 7th in
which you claim that our product was defective
and have thoroughly investigated the matter.
12 I regret the necessity of calling your attention to
our letter of May 1
13 We have received your undated letter, which you
sent to the wrong office
14 I regret to have to say that I will be unable to
speak at your conference, as I have a prior
commitment.
15 Do not walk on the grass.
Solution
Due to different viewpoints regarding January
7 email, your assessment might be different.
As soon as the supply is replenished you will
receive the order within next 7 days.
We offer refunds inly for full priced
merchandises.
With more attention this damage to this
equipment could have been avoided.
You are welcome to visit the plant on any
Saturdays.
We are looking into the trouble you are having
with our model 7 motor.
We use shrink-less cloth to make Tuff-Boy
work clothing.
Our stone skin material is stronger than the
fabric used by other brands.
We allowed the discount despite the delay in
payment.
We feel the new personnel will provide you
will perfect service.
As per the complaint you sent on 7th we
conducted a full review.
Please attend to our letter of May 1.
Your letter has been sent to the correct
location.
As professional you will understand the
necessity of the value of keeping prior
commitment.
Please walk on the pavement.