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  • (IMC) TA Assistance Criteria

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    Edison Enriquez
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    A best practice was developed to provide service advisors with clear criteria for determining when to request assistance from technical advisors for vehicle repairs and diagnostics. The "Technical Advisor Assistance Criteria" aims to give service advisors a better understanding of what types of non-visible, difficult to diagnose, and difficult to repair jobs should be handled by technical advisors, in order to more accurately route those jobs to the advisors.

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    (IMC) TA Assistance Criteria (1)

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    A best practice was developed to provide service advisors with clear criteria for determining when to request assistance from technical advisors for vehicle repairs and diagnostics. The "Technical Advisor Assistance Criteria" aims to give service advisors a better understanding of what types of non-visible, difficult to diagnose, and difficult to repair jobs should be handled by technical advisors, in order to more accurately route those jobs to the advisors.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    9 views1 page

    (IMC) TA Assistance Criteria

    Uploaded by

    Edison Enriquez
    A best practice was developed to provide service advisors with clear criteria for determining when to request assistance from technical advisors for vehicle repairs and diagnostics. The "Technical Advisor Assistance Criteria" aims to give service advisors a better understanding of what types of non-visible, difficult to diagnose, and difficult to repair jobs should be handled by technical advisors, in order to more accurately route those jobs to the advisors.

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    of 1

    Distributor: IMC Ref.

    Code: IMC-
    IMC-BP
    BP--01

    Best Practices: TA Assistance Criteria


    Maintenance
    Appointment Post Serviced
    Reminder & Reception Production Delivery Others
    Preparation Follow up
    Appointment

    Problem P rpose
    Purpose
    Service advisor do not know which job to handle by
    Technical Advisor To give Service Advisor a clear understanding
    regarding Technical Advisor

    Kaizen

    Benefit
    A “Technical Advisor Assistance
    Criteria” developed to give clear
    Criteria
    All Service Advisor and Appointment Staff have
    understanding of Service Advisor
    clear understanding of Technical Advisor
    for which job should be handled by
    Assistance Job
    Technical Advisor that covers all
    NVH, Hard to Diagnose and Hard to
    Repair
    p jjobs

    Result

    NVH, Hard to Diagnose and Hard to Repair jobs are


    more accuratelyy being
    g transferred to TA.

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