UNDERGRADUATE DEGREE PROGRAM IN SOFTWARE ENGINEERING

SYLLABUS

(Under Decision No: 838/QĐ-ĐHFPT dated 21/08/2017)

1 Course Name
2 Course Code
3 No of credits

4 Degree Level

5 Time Allocation

6 Pre-requisite

7 Main objectives

8 Description

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 9 Student's task

Teaching &
10 Learning
Materials

11 Assessment scheme

12 Scoring scale
13 Schedule
14 Exam structure

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 15 Approval Date
16 Approval Level
Ebook

570813102.xls
 FPT UNIVERSITY

UNDERGRADUATE DEGREE PROGRAM IN SOFTWARE ENGINEERING

SYLLABUS

(Under Decision No: 838/QĐ-ĐHFPT dated 21/08/2017)

BUSSINESS COMMUNICATION
SSC102
3

Bachelor

30 session
1 session = 90'

EN051 or equivalent English qualification.

This course addresses the fundamental elements of communication in business

environment to equip learners with essential communication tools to ensure
success for both individuals and organization.
Upon the completion of this course, the learners will be able to:
(1) Communication effectively in writting the basic and practical business
correspondence including letters, emails, and advanced ones as reports, proposals,
business plans…
(2) communicate effectively face-to-face communication as presenting, listening,
feedback, nonverbal messages in different business contexts including
socialization, staff meetings, meetings with colleagues, customers and partners...

(3) successfully in the job search, résume and interviewing communication including
writing application letters, CV, and prepare job interview in variety situations..

(4) personalize their communication style to enhance communicative effects and

leave good impresson on readers/audience.

The course stresses a balanced approach to communication by in written and oral

essential form of business communication. It is also to give the learners
opportunities to practice face to face communication, listening and non-verbal
messages, presentation skills, job interview; technology, multicultural and global
communication, business ethics and teamwork are integrated in content and
applications throughout the course.

570813102.xls
- Students must attend more than 80% of contact slots in order to be accepted to
the final examination.
- Student is responsible to do all tasks assigned by instructor in class or at home
and submit on time;
- Use laptop in class for learning/exam purposes only;
- Constantly follow announcements by email lecturer or on CMS at
http://cms.fpt.edu.vn for up-to-date course information regarding assignment
submission and feedback on assignments and project work.

Main textbook/ resources:

TextBook: Krizan, et al., Business Communication, 7th ed., Thomson South-
Western, 2008. (hard copy)
For Instructor: Resources CD, Instructor’s Manuals (.pdf), Slides, Application
Exercises and Solutions, Review Questions and Solutions; Practice Exercises
(Quizzes) and Solutions, Testbank (.pdf).
For students: PPT, Practice Exercises, (Quizzes) and Solutions..
Book Support website:
http://websites.swlearning.com/cgiwadsworth/course_products_wp.pl?
fid=M20bI&product_isbn_issn=9780324374858&discipline_number=401

Reference:
[1]. Joseph A. Devito, Interpersonal Messages, Pearson Publisher, 2007.
[2]. George L. Grice & John F.Skinner, Mastering public speaking, Pearson
Publisher, 6th ed.
[3]. Business Edge, Giao tiếp trong quản lý, NXB Trẻ, 2007.
[4]. Cẩm nang kinh doanh Harvard, Quyền lực, tầm ảnh hưởng & sức thuyết phục,
NXB Tổng hợp Thành phố HCM, 2006.
[5]. Nguyễn Quang, Giao tiếp phi ngôn từ qua các nền văn hóa, NXB Khoa học xã
hội, 2008.
[6]. Courtland Bovee &John Thill; Business Communication Essentials, Fifth Edition,
International Edition, Pearson, 2012
[7].Business Comunication website: http://www.prenhall.com/bp_bc_study_hall/
[8]. Để kiếm được công việc trong mơ. Jeffrey J. Fox. Nxb Lao Động 2001

Technical facility:
Internet access

On-going assessment:
1. In class group activities (4): 10%
2. Small Tests - quiz (3): 10%
3. Assignments (4- writing- cv- cover letter): 20%
4. Project:(1) 20%
5. Essay Test (1): 10%
Final Exam: 30%
Total 100%
Completion Criteria: Every on-going assessment component > 0, Final Result >=5
& Final Exam Score >=4

10
See Appendix 1
See Appendix 2

570813102.xls
https://drive.google.com/file/d/1-q6eX3m9KEcUifATXMAZWyI7grpru0ot/view?usp=sharing

570813102.xls
 Back to Syllabus
Student's task
Slot Content Category
before class
Course Introduction
Chapter 1: Business Communication Foundations Textbook
1 Lecture
Guide Project topics, organization and proposal. Student's slide
Assignment 1: Write the proposal of the project

Course Introduction
Chapter 1: Business Communication Foundations
2
Guide Project topics, organization and proposal.
Assignment 1: Write the proposal of the project

Chapter 2: Multicultural and Global Communication

3 Chapter 3: Technological, Legal and Ethical Considerations
Activities and Discussion Questions 2

Chapter 2: Multicultural and Global Communication

Textbook
4 Chapter 3: Technological, Legal and Ethical Considerations Lecture
Student's slide
Activities and Discussion Questions 2
 Chapter 4: Principles of Business Communication
5 Lecture Textbook
Present the proposal of project Student's slide

6 Chapter 5: Print and Electronic Messages

7 Chapter 6: Message Format Lecture Textbook

Student's slide
8 Small test 1: chapter 1-6
Student's book
9 Chapter 7: Positive, Neutral and social Business Message Lecture
Prepare small
Assignment 2
test1
Review small test 1 Chapter 8: Negative Student's book
10, 11 message Lecture
Activities and Discussion Questions 2
Chapter 9: Pursuasive message Student's book
12, 13 Lecture
 Chapte 10: Business Reseach and Report wrting
Student's book
14, 15 Activities and Discussion Questions 3 Lecture
Prepare small test
2
Assignment 3

submit deadline 6
16 Instruct CV + cover letter
Mar => LMS

Small test 2: 7-10 Chapter 11: Proposal,

Business plan, and special report Student's book
17 Lecture
Present the progress of project Prepare small test2

18 Chap 12: visual aid

Student's book
19 Chapter 13: Interpersonal Communication and Teamwork Lecture
 Student's book
20 Chapter 14: Listening and Nonverbal Message Lecture Prepare Small test
3

Student's book
Chapter 15: Oral communication Essential
21 Lecture Prepare Small test
Activities and Discussion Questions 4
3

Student's book
22, 23 Chapter 16: The Job search and Resume / CV Lecture Prepare Small test
3

Activity
Inside or Student's book
24, 25 Perform the project (Organise the final program ot the project,
Outside
such as: event, charitable activities...)

Student's book
Assignment 4 : Write the project's final report
26 Lecture Prepare Essay test
Essay test

Student's book
28,29 Chapter 17: Employment Communication and Interviewing Lecture
Prepare small test
Small test 3: 11-16
3
 Review small test 3 Group Project
Presentation Tutorials
Review key content of Course Students'
30 Student's book
Guideline test final presentatio
Course Sumary n
COURSE SCHEDULE

Teacher's Material Student's task after class

Student's book, CMS

Instructor Manual, Do and
Teacher's Resource submit assignment 1

Instructor Manual,
Student's book, CMS
Teacher's Resource
Instructor Manual, Student's book, CMS
Teacher's Resource

Instructor Manual, Student's book, CMS

Teacher's Resource

Instructor Manual,
Student's book, CMS
Teacher's Resource
Do and submit
assignment 2
Instructor Manual,
Teacher's Resource Student's book, CMS

Instructor Manual, Student's book, CMS,

Teacher's Resource,
 Student's book, CMS
Instructor Manual,
Do and submit
Teacher's Resource
assignment 3

Student's book, CMS,

Instructor Manual,
Group work
Teacher's Resource

Instructor Manual, Student's book, CMS,

Teacher's Resource, Group work,
Instructor Manual, Student's book, CMS,
Teacher's Resource Group work

Instructor Manual,
Do and submit
Teacher's Resource
assignment 4

Instructor Manual,
Do and submit
Teacher's Resource
assignment 4

Instructor Manual, Student's book, CMS,

Teacher's Resource Group work

Instructor Manual, Student's book, CMS,

Teacher's Resource Group work
Do and submit
assignment 4
Instructor Manual,
Student's book, CMS,
Teacher's Resource
Group work
 Submit group Report and
Instructor Manual,
Presentation Slide,
Teacher's Resource
Handout
 Back to Syllabus
Scope of knowledge
Evaluation Type of Number of
# Weight and skill of
Category questions questions
questions
Discuss,
In class group presentation;
1 10% throughout of course
activities (4) teamwork;
practice excrises

Multichoice and
2 Small Test (3) 10% opening edited previous chapter
Questions

Writing report
main chapter 10,11,
(proposal) (10%)
3 Project (1) 20% 14, 15 and other
Presentation
chapter
(10%)

writing essay,
correspondence,
1-2 Key content of all
4 Assigments (1) 20% report, research,
questions chapter
resume,
application

email, essay,
1-2
5 Essay Test (1) 10% Writing correspondence,
questions
report, proposal

all studied
Miltiple choices, more than 70% new
6 Final exam 30% marked by 50 questions questions (for the
computer current semester);

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 How? Note

activities
evaluate in class room discuss & presentation
teamwork; big game

These quizzes will be

given at various times
during class (beginning,
middle or end). Total
number of quizzes: 3
using Paper
in class room

writing repot at home;

all of students
presentation in class
must presentation
room

practice writing skill and

understand keys content
of course (at home)

on paper or using
computer.
in exam room

using computer
in exam room

570813102.xls