Professional Documents
Culture Documents
ch1 Notes
ch1 Notes
ch1 Notes
• Managers have the right to give orders and instructions, but must
accept responsibility for having the work done right.
• Managers are responsible for discipline and morale, but they must
also offer something of value.
• Management of Resources
• Attainment of Results
• Quantity
• Quality and Workmanship
• Costs and Budget Control
• Management of Human Resources
Today’s Managerial Pressures
• Legal Restrictions
• Globalization
• Economic uncertainty
Influential
Thought Leaders
from the Past
Frederick W. Taylor (1856 – 1915)
• Recognized for:
• Analyzing work tasks to find “one best way” to perform and teaching
people that way
• Developing the time and motion study as a metric for efficiency and
productivity
• Known for his famous courses which provide a common sense approach to
self-improvement, salesmanship, and public speaking.
• Authored one of the most popular books in history, How to Win Friends
and Influence People
• His simple, effective techniques have proven enduring and become part of
the American culture.
Dale Carnegie (1888 – 1955)
• Remember that people love hearing the sound of their own name
• Always listen to others’ opinions and never tell anyone they are wrong.
• Show friendliness.
• Recognized for:
• Recognized for:
• Readiness:
• Worked to uncover the key drivers of great performance and the factors
that differentiate high performing teams.
• Noted Publications:
• Authored one of the most influential self-help books of the 20th century, The
Seven Habits of Highly Effective People.
• Identified Seven Habits shared by all truly effective people which can be
learned and lead to personal success:
• Be proactive
• Begin with the end in mind
• Put first things first
• Seek to understand, then be understood
• Think win/win
• Synergize
• Sharpen the saw
John P. Kotter
• Position
• Permission
• Production
• People Development
• Personhood
Henry Mintzberg
• Recognized for:
• Recognized for: