BAT Eu-Ops Catalogue - AMS 2011

BAT OPS TRAINING COURSES
CAE AMSTERDAM
Table of Contents
Subject / Course Page
PREFACE OPS TRAINING COURSES .................................................................................. 3
TRAINING ENVIRONMENT AND DEVICES ........................................................................... 4
FLIGHT CREW TRAINING ...................................................................................................... 2

English Language Proficiency Test ...................................................................................... 2
RVSM Training Course .......................................................................................................... 4
Low Visibility Training Course.............................................................................................. 6
TCAS II v7.00 Training Course .............................................................................................. 8
ETOPS Training Course ...................................................................................................... 10
EGPWS Training Course ..................................................................................................... 12
Dangerous Goods Training Course.................................................................................... 14
Initial Operator’s Crew Resource Management Training Course ..................................... 16
Operators Conversion Training Course ............................................................................. 18
Emergency and Safety Equipment Training Course ......................................................... 20
CABIN CREW TRAINING ..................................................................................................... 22

Initial Training Course ......................................................................................................... 22
Conversion/Differences Training Course........................................................................... 24
Initial/Conversion Training Course..................................................................................... 26
Type Conversion Training Course...................................................................................... 28
Recurrent Training Course ................................................................................................. 30
Refresher Training Course .................................................................................................. 32
Senior Cabin Crew Training Course ................................................................................... 34
Crew Resource Management Training Course .................................................................. 36
Senior Cabin Crewmember Crew Resource Management Training Course .................... 38
CREW MEMBER TRAINING ................................................................................................. 40

Medical Aspects and First Aid Training Course ................................................................ 40
Fire Fighting and Smoke Handling Training Course ......................................................... 42
Water Survival and Survival Training Course .................................................................... 44
Aviation Security Training Course (Operator Module) ...................................................... 46
BAT OPS Training Courses © CAE Issue date: June 2011

CAE Amsterdam
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PREFACE OPS TRAINING COURSES
CAE is one of the largest independent providers of aviation services. CAE Amsterdam as
approved TRTO (Type Rating Training Organization) is also your partner in Operational
Training according EU-OPS 1 and ICAO regulations. In addition to the training and
documentation requirements satisfied by our training solution department we have also
focused on the requirements of IOSA (IATA Operational Safety Audit).
Committed to the safe and efficient operations of our clients, CAE offers a full range of OPS
compliant Training Courses for crewmembers. All training is delivered by suitably qualified
instructors through classroom training and/or by using a simulated training environment and
training devices. Also web based training courses are available and the ELPT (English
Language Proficiency Test) according to the JAR-FCL and the ICAO regulations is offered by
CAE.
All products and details thereof are listed in this catalogue.
To assure the training is up to date CAE constantly monitors existing authority regulations and
amends the courses accordingly. Please note that all OPS programs must be integrated in the
Operators Operations Manual Part D and presented to the relevant authority for approval,
where needed, programs may be amended to suit customers and/or authority’s specific
requirements.
GENERAL TRAINING COURSE PREREQUISITES
All courses are conducted in the English (or local) language. Therefore the trainee shall have
adequate fluency in reading, speaking and understanding of the English language.
An adapted course can be provided in case the English language is not controlled sufficiently
by the trainees. An interpreter of the customer can join the course for translating purposes.
The course will then be extended with additional days as required, to meet the course
objective.
LOCATION
CAE Center Amsterdam bv

Diamantlaan 3 and 27
2132 WV Hoofddorp
The Netherlands
Tel: +31 (0)23 5671 671 Fax: +31 (0)23 5671 604
E-mail: amsterdam-center@cae.com

CAE Amsterdam
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TRAINING ENVIRONMENT AND DEVICES
The following training environment and devices and equipment are available at CAE Center
Amsterdam:
 Class rooms / CBT rooms
Theoretical instruction shall be conducted in

the class room.
Class room setting can be provided for:
- 15 trainees with one instructor; or

- 24 trainees with two instructors.
Web based training can be conducted in

the CBT rooms.
 Demonstration equipment
For hands-on training use is made of relevant demonstration material where applicable.
- Halon fire extinguisher

- H2O fire extinguisher
- Crash axe
- Fire fighting gloves
- Protective breathing equipment
- Oxygen equipment
- Megaphone
- Life-vests
- Survival equipment
- First Aid equipment
- Emergency locator transmitter
- Dangerous good kit
- Spare/infant/extension belts
- Portable emergency light
- Flashlight
- Jet-light

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 Real Fire Fighting Trainer (RFFT)
Realistic and practical fire fighting and smoke handling training can be conducted in the RFFT.
Real fire and/or simulated smoke can be ignited in the following training elements which are
characteristic to an aircraft interior:
- Lavatory waste bin

- Passenger seat
- Cabin floor
- Galley oven
- Open fire
An alternative halon extinguishing agent is used

to extinguish fires.
Donning and use of PBE is conducted with a
Dräger or SCOTT PBE training device.
 Real Cabin Door Trainer (RCDT)
The RCDT is a realistic Boeing 737-800 model

which consists of:
- 24 cabin seats
- Double AFT facing crew seat including
cabin crew panel
- Cabin lights and emergency lights
- Evacuation signal
- Main entry door
- Over-wing emergency exit
For BBJ operation actual operation of the Boeing 737-800 doors and exits can be conducted
in the RCDT as well as CRM and emergency training.
 Emergency evacuation slide trainer
The Boeing 737-800 single lane slide trainer

can be used for
emergency evacuation slide training.
Height: 3.41 meters
Length: 6 meters

CAE Amsterdam
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 Fokker 50 and cabin mock-up
The Fokker 50 mock-up and cabin mock-up

can be used for practical training concerning:
- Normal procedures
- Emergency procedures
- CRM
- PA training
- Security training
The Fokker 50 mock-up consists of a

cabin interior including crew seats, cockpit
with flight crew seats and a galley.
The cabin mock-up consists of a cabin

interior, PA system and a galley.
The cabin mock-up can also be filled with

smoke to practice the donning and use of
a Dräger PBE training device in a smoke
filled environment.
 Fokker 50 CST
Practical training pilot incapacitation can be

conducted in the Fokker 50 CST.
Trainee is familiarized with pilots:
- Seatbelt/harness mechanism
- Track lock lever
- Harness lock/unlock
- Flight crew oxygen system

CAE Amsterdam
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 Fokker 100 over-wing hatch
The Fokker 100 over-wing hatch can be used for actual

operation of all hatches that operates in a similar way
and has the following weight and dimensions:
Weight: 13kg
Dimensions: 91,5 x 51 cm
 Resuscitation Manikins
Specifically designed dummies are available

for general first aid training to practice practical
Cardio Pulmonary Resuscitation (CPR).
With regard to the aircraft environment this

training can be performed in the Fokker 50,
cabin mock-up or RCDT.
 3rd party training devices
For training devices not available in the CAE Training Centre we make use of audited 3rd party
training devices e.g.
For practical wet drill training a nearby

swimming pool with the sizes of
25 meters x 12, 5 meters is used with a
deep and a shallow side.
At the swimming pool a slide/life raft with
canopy is available for training.

CAE Amsterdam
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FLIGHT CREW TRAINING
English Language Proficiency Test
GENERAL
From 5th March 2008, a new ICAO proficiency standard for the use of English in aviation has
become applicable to enhance safety. The emphasis is on the ability of pilots and air traffic
controllers, both native and non-native English speakers, to comprehend and communicate
effectively to a common standard.
APPROVED TEST CENTER
As of the 1st of March, 2009, CAE Center Amsterdam has been empowered by the CAA
Netherlands to operate as an authorized Language Assessment Body.
(Certificate NL-LAB-310).
TEST DESCRIPTION
The emphasis is firmly on speaking and listening abilities, and correct use of ICAO standard
phraseology. ICAO standardized phraseology shall be used in all situations for which it has
been specified. Only when standardized phraseology cannot serve an intended transmission,
plain language shall be used.
Six levels of linguistic proficiency have been defined, with a minimum requirement to meet the
ICAO Level 4 (operational). The following language elements are tested:
– Pronunciation
– Structure
– Vocabulary
– Fluency
– Comprehension
– Interactions
The 50-minute test is computer delivered and recorded to allow for easy and uniform
administration and for maximum authenticity. Qualified raters will provide feedback and rating
within 5 to 10 working days. After successful completion a certificate will be issued
demonstrating the level achieved on all 6 elements (language skills), the lowest score on one
of these elements determines the overall score and demonstrated ICAO level. Certain
National Aviation Authorities allow a valid RT license as a waiver for the ICAO requirement.
Waivers are granted for 3 years. From March 5th, 2011 testing becomes mandatory for all
aviators.
REFERENCE DOCUMENTS
The English Language Proficiency Test is meeting all requirements as set out in:
– JAR FCL 1.010
– ICAO Doc 9835 - AN/453

CAE Amsterdam
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TEST PREREQUISITES
The trainee shall:

– Have adequate fluency in reading, speaking and understanding of the English language.
HOW TO PREPARE
It is recommended to perform the practice test. This test will familiarize the test taker with the
testing format and questions. The practice test can be performed before starting the actual
ELP test. Duration of practice test is 25 minutes.
ELP TEST DURATION
50 minutes
TEST DESCRIPTION AND RATING
The English Language Proficiency Test is ICAO compliant, assessing proficiency according to
the ICAO language proficiency requirements. The test is recorded by AeroSolutions that
grades (rates) the test and qualifies the client for the level achieved.
The Test consists of:

– Briefing by invigilator
– ELP practice test (recommended)
– ELP TEST
– Debriefing by invigilator
DURATION
2 hours total.
PRICE
On application.

CAE Amsterdam
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RVSM Training Course
COURSE OBJECTIVE
The objective of this RVSM Training Course is to provide flight crew members with information
and theoretical knowledge of the regulations, background and use of Reduced Vertical
Separation Minima EUR.
COURSE PREREQUISITE
The trainee shall be an applicant for a pilot-in-command or a co-pilot (as applicable) position.
COURSE LOCATION AND MAXIMUM COURSE PARTICIPANTS
Not affected due to the Web Based environment of the training.
REFERENCE DOCUMENTS
– OPS 1.240
– OPS 1.241
– OPS 1.872
– ICAO DOC 9574
– EUROCONTROL ATC MANUAL FOR RVSM EUROPE
NOTE:
This program must be integrated in the operator’s Operation Manual (OM) and presented to
the relevant regulatory Authority for approval.
TRAINING CYCLE
Not applicable.
DURATION
4 hours.
PRICE
On application.

CAE Amsterdam
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COURSE DESCRIPTION
The curriculum of this RVSM Training Course is a module training for RVSM operation
qualification.
The client receives web-based instructions followed by a test.
The course consists of the following topics:
– RVSM Introduction
– Pre-Flight
– RVSM Airspace
– TCAS In trail Climb
– Specific Communications
– General Procedures
– In-Flight Contingencies
– En-route Diversion
– System failures
– Atlantic – Pacific Weather Deviations
– Mountain Waves
COURSE SUPPORT DOCUMENTATION
A CAE RVSM Handout is supplied to all participants at the beginning of the training.

CAE Amsterdam
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Low Visibility Training Course
COURSE OBJECTIVE
The objective of this Low Visibility Training Course is to provide flight crew members with
information and theoretical knowledge of the regulations, background of Low Visibility
Operations EUR.
The course can be added as a module to a Type Qualification.
COURSE PREREQUISITE
MAXIMUM COURSE PARTICIPANTS
8 Trainees.
REFERENCE DOCUMENTS
– OPS 1.345 / 1.450
NOTE:
TRAINING CYCLE
Not applicable unless converting to different aero plane type.
DURATION
1 day.
A 2 days module is optional when an additional simulator session is used.
PRICE
On application.

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COURSE DESCRIPTION
The curriculum of this Low Visibility Training Course is a module training for Low Visibility
operation qualification.
The client receives stand-up instruction followed by a test.
– Characteristics and limitations of the ILS and/or MLS

– Characteristics of the visual aids
– Characteristics of fog
– Operational capabilities and limitations of the particular airborne system
– Effects of precipitation, ice accretion, low level wind shear and turbulence
– Effect of specific aero plane malfunctions
– Use and limitations of RVR assessment systems
– Principles of obstacle clearance requirements
– Recognition of and action to be taken in the event of failure of ground equipment
– Approach, runway and taxiway lighting systems
– Importance of correct seating and eye position
– Significance of DH and the effect of terrain profile on radio altimeter readings and auto
flight systems
– Qualification requirements
– Questionnaire
SIMULATOR SESSION (OPTIONAL)
– Pre-flight briefing
– A simulator session containing All Weather and Low Visibility related procedures
– De-briefing
A CAE Low Vis Handout is supplied to all participants at the beginning of the training.

CAE Amsterdam
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TCAS II v7.00 Training Course
COURSE OBJECTIVE
The objective of this TCAS II v7.00 Training Course is to provide flight crew members with
information and theoretical knowledge and training in the use and background of the TCAS
system (version 7.00).
COURSE PREREQUISITE
8 Trainees.
REFERENCE DOCUMENTS
– OPS 1.668
– OPS 1.398
– OPS 1.420
– JAA TGL 11 Rev 1
– ICAO PANS-RAC 8168
– ICAO PANS-RAC 4444
– AIP
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
3 hours.
PRICE
On application.

CAE Amsterdam
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COURSE DESCRIPTION
The curriculum of this TCAS II v7.00 Training Course is a module of classroom training for
TCAS II operation qualification.
– TCAS basics
– TCAS components
– Transponder modes
– TCAS models
– TCAS II v7.00
– TCAS II alerts
– Crew action
A CAE TCAS II v7.00 Handout is supplied to all participants at the beginning of the training.

CAE Amsterdam
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ETOPS Training Course
COURSE OBJECTIVE
The objective of this ETOPS Training Course is to provide flight crew members with
information and theoretical knowledge of the operation of Extended Two Engine Operation.
COURSE PREREQUISITE
The trainee shall have good understanding and knowledge of MNPS RVSM.
COURSE LOCATION AND MAXIMUM COURSE PARTICIPANTS
Not affected due to the Web Based environment of the training.
REFERENCE DOCUMENTS
– OPS 1.245
– OPS 1.245(a)
– OPS 1.246
– OPS 1.255 Fuel policy
– OPS 1.295 Selection of aerodromes
– OPS 1.297 Planning minima for IFR flights
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
3 hours
PRICE
On application.

CAE Amsterdam
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COURSE DESCRIPTION
The curriculum of this ETOPS Training Course is a module training for ETOPS operation
qualification.
The client receives web-based instructions followed by a test.
– ETOPS Overview
– Intend of Regulations
– Manufacturer and Airline approval
– Initial Route Study
– Adequate Airport
– One Engine Out Diversion
– Area of Operations
– Suitable Enroute Alternate Airports
– Weather Minima for Alternate
– Runway Conditions
– Magnetic Consideration
– Equal Time Point
– Fuel Requirements
– Depressurization
– Icing Contingencies
A CAE ETOPS Handout is supplied to all participants at the beginning of the training.

CAE Amsterdam
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EGPWS Training Course
COURSE OBJECTIVE
The objective of this EGPWS Training Course is to provide flight crew members with
information and theoretical knowledge and training in the use and background of the EGPWS
system.
COURSE PREREQUISITE
8 Trainees.
REFERENCE DOCUMENTS
– OPS 1.665 (a)

– OPS 1.665 (b)
– JAA TGL 12 (TAWS)
– ICAO ANNEX 6 part 1
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
3 hours.
PRICE
On application.

CAE Amsterdam
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COURSE DESCRIPTION
The curriculum of this EGPWS Training Course is a module of classroom training for EGPWS
operation qualification.
– Basic GPWS system

– Seven GPWS modes
– Enhanced GPWS functions
– Inhibits
– Constraints
– Runway Awareness & Advisory System (RAAS)
– Crew action on alerts
– Overall CFIT awareness
A CAE EGPSW Handout is supplied to all participants at the beginning of the training.

CAE Amsterdam
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Dangerous Goods Training Course
COURSE OBJECTIVE
The objective of the Dangerous Goods Training Course is to provide the flight crew member
with the theoretical and practical knowledge of all the applicable provisions in the Technical
Instructions.
COURSE PREREQUISITE
N/A
6 Trainees.
REFERENCE DOCUMENTS
– OPS 1.1220
– IATA Dangerous Goods Regulations
– ICAO Doc 9284
– ICAO ANNEX 18
NOTE:
TRAINING CYCLE
At intervals not exceeding 2 years.
DURATION
5 hours.
PRICE
On application.

CAE Amsterdam
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COURSE DESCRIPTION
The curriculum of this Dangerous Goods Training Course is a module of theoretical classroom
instruction (including PPT and video presentations), practical training and actual handling of
dangerous goods equipment covering the following training elements:
– General philosophy
– Limitations
– Classification
– List of Dangerous Goods
– Labeling and marking
– Recognition of Undeclared Dangerous Goods
– Storage and load procedures
– Pilot’s notification (and other relevant documents)
– Provisions of passengers and crew
– Emergency procedures
– Examination
A Dangerous Goods Handout is supplied to all participants at the beginning of the training.

CAE Amsterdam
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Initial Operator’s Crew Resource Management Training Course
COURSE OBJECTIVE
The objective of this Initial Operator’s Crew Resource Management Training Course is to
provide the flight crewmember with knowledge of human factors and how to improve crew
performance through better crew coordination.
COURSE PREREQUISITE
N/A
8 Trainees.
COURSE CONTENTS
The Initial Operator’s CRM Training Course contents are according Appendix 1 to OPS 1.965.
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
2 days.
PRICE
On application.

CAE Amsterdam
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COURSE DESCRIPTION
The curriculum of this Initial Operator’s CRM Training Course is a module of theoretical
classroom instruction (including PPT and video presentations) and practical training covering
the following training elements:
– Human error and reliability, error chain, error prevention and detection
– Company safety culture, SOPs, organizational factors
– Stress, stress management, fatigue and vigilance
– Information acquisition and processing, situation awareness, workload management
– Decision making
– Communication and coordination inside and outside the cockpit
– Leadership and team behavior, synergy
– Automation and philosophy of the use of automation (if relevant to the type)
– Specific type-related differences
– Case based studies
– Additional areas which warrant extra attention, as identified by the accident prevention
and flight safety program (see OPS 1.037)

CAE Amsterdam
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Operators Conversion Training Course
COURSE OBJECTIVE
The objective of this Operator’s Conversion Training Course is to ensure the theoretical and
practical knowledge of the flight crewmember with respect to the safety procedures and
equipment in accordance to the approved manuals. Successful completion of the course shall
ensure the standards set by the relevant authorities.
COURSE PREREQUISITE
N/A
8 Trainees.
COURSE CONTENTS
The contents of this Operator’s Conversion Training Course are according Appendix 1 to OPS
1.945 Operator’s Conversion Training (a) (2). Emergency and safety equipment training is
according Appendix 1 to OPS 1.965 (a) 3.
IN ADDITION
When a flight crewmember has not previously completed an Operator’s Conversion Training
the contents have to be extended with OPS 1.945 Operator’s Conversion Training (d).
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
2 days.
PRICE
On application.

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COURSE DESCRIPTION AND DURATION
The curriculum of this Operator’s Conversion Training Course is a combined module of

Appendix 1 to OPS 1.945 Operator’s Conversion Training (a) (2) and (d) enclosing theoretical
classroom instruction (including PPT and video presentations), practical training and actual
handling of relevant safety equipment covering the following training elements:
– Aircraft type specific training

– Operating procedures
– (Un)planned emergency procedures
– Ditching and water survival procedures and equipment
– Survival in area of operation
– Security
– Fire fighting and Smoke handling procedures and equipment
– General First Aid procedures and equipment including Aero medical topics
– Practical training fire fighting and smoke handling
– Safety equipment training
– Practical training operation all doors and exits
– Emergency evacuation slide training
– Practical training water survival
– Examination

CAE Amsterdam
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Emergency and Safety Equipment Training Course
COURSE OBJECTIVE
The objective of this Safety Equipment Training Course is to provide the flight crewmember
with the exact location of all relevant safety equipment carried, realistic training on, and
demonstration of the use of all safety and survival equipment carried in accordance to the
approved manuals. Successful completion of the course shall ensure the standards set by the
relevant authorities.
COURSE PREREQUISITE
N/A
8 Trainees.
COURSE CONTENTS
The Safety Equipment Training Course contents are according Appendix 1 to OPS 1.965 (a)
3.
Checking is according to Appendix 1 to OPS 1.965 (b) 2.
NOTE:
TRAINING CYCLE
Annually / 3 Yearly
DURATION
Annual module: 3 1/2 hrs.

3 Year module: 2 1/2 hrs.
PRICE
On application.

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The curriculum of this Safety Equipment Training Course is a module of theoretical classroom
relevant survival equipment covering the following training elements:
Annual module:
– Actual donning of a lifejacket
– Actual donning of protective breathing equipment
– Actual handling of fire extinguishers
– Location and use of all emergency equipment carried
– Location and use of all types of exits
– Security procedures (Operator module)
3 Year module:
– Actual operation of all types of exits
– Operation of slide(rafts) and life rafts where fitted
– Actual fire fighting and smoke handling
– Pyrotechnics (if applicable)

CAE Amsterdam
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CABIN CREW TRAINING
Initial Training Course
COURSE OBJECTIVE
The objective of this Cabin Crew Initial Training Course is to provide the trainees with
theoretical and practical knowledge to comply with the requirements set in OPS 1.1005.
Successful completion of the course shall ensure the standards set by the relevant authorities
and shall grand the trainee an attestation of safety training.
COURSE PREREQUISITE
The trainee shall comply with the minimum requirements as stated in OPS 1.995.
15 Trainees.
COURSE CONTENTS
The Cabin Crew Initial Training Course contents are according Appendix 1 and 3 to OPS
1.1005.
Checking is according to OPS 1.1025.
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
6 days.
PRICE
On application.

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COURSE DESCRIPTION
The curriculum of this Cabin Crew Initial Training Course is a module of theoretical classroom
relevant safety equipment covering the following training elements:
– Discipline and responsibilities

– Operating procedures including passenger handling
– Emergency procedures including passenger control
– Fire fighting and smoke handling
– Dangerous goods for cabin crew
– Aviation security
– Water Survival
– Survival
– Medical aspects and first aid
– Practical training first aid
– Communication
– Introductory Crew Resource Management
– Examination

CAE Amsterdam
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Conversion/Differences Training Course
COURSE OBJECTIVE
The objective of this Cabin Crew Conversion/Differences Training Course is to provide the
trainees with the theoretical and practical knowledge to execute their duties related to the
safety of the aircraft and its occupants in accordance to the approved manuals. Successful
completion of the course shall ensure the standards set by the relevant authorities.
COURSE PREREQUISITE
The trainee shall have:

– Successfully completed initial training in accordance with Appendix 1 to OPS 1.1005 and
1.1025.
15 Trainees.
COURSE CONTENTS
The Cabin Crew Conversion/Differences Training Course contents are according Appendix 1
to OPS 1.1010.
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
3 days.
PRICE
On application.

CAE Amsterdam
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COURSE DESCRIPTION
The curriculum of this Cabin Crew Conversion/Differences Training Course is a module of

theoretical classroom instruction (including PPT and video presentations), practical training
and actual handling of relevant safety equipment covering the following training elements:
– Aircraft type specific

– Safety equipment training
– Practical training pilot incapacitation
– Normal procedures including passenger safety briefings and demonstrations
– Planned emergency procedures incl. passenger safety briefings and demonstrations
– Evacuation and (if applicable) crowd control techniques
– Practical training emergency situations and preparations
– Unplanned emergency procedures
– Practical training exercises normal and emergency procedures
– Practical training emergency evacuation slide training (if applicable)
– Crew Resource Management training
– Examination
REMARK
Not included in this course is:
– The familiarization according OPS 1.1012 including the Familiarization flight and/or
Aircraft visit.

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Initial/Conversion Training Course
COURSE OBJECTIVE
The objective of this Cabin Crew Initial/Conversion Training Course is to provide the trainees
with the theoretical and practical knowledge to execute their duties related to the safety of the
aircraft and its occupants in accordance to the approved manuals. Successful completion of
the course shall ensure the standards set by the relevant authorities.
COURSE PREREQUISITE
The trainee shall comply with the minimum requirements as stated in OPS 1.995.
15 Trainees.
COURSE CONTENTS
The Cabin Crew Initial/Conversion Training Course contents are according the Appendix 1 to
OPS 1.1005 and 1.1010.
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
7 days.
PRICE
On application.

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COURSE DESCRIPTION
The curriculum of this Cabin Crew Initial/Conversion Training Course is a module of theoretical
handling of relevant safety equipment covering the following Aircraft type specific training
elements:
– Discipline and responsibilities

– Fire fighting procedures and equipment
– Practical training fire fighting
– Smoke handling procedures and equipment
– Practical training smoke handling
– Dangerous Goods for cabin crew
– Operating procedures including Passenger handling
– Practical training operating procedures including passenger safety
briefing/demonstration
– Practical first aid training
– Planned emergency procedures
– Evacuation and Crowd control techniques
– Practical training emergency situations and preparations
– Practical training emergency evacuation slide training
– Unplanned emergency procedures
– Pilot incapacitation including practical training
– Decompression procedures and equipment
– Aviation security
– Water survival procedures and equipment
– Survival
– Communication
– Crew Resource Management
– Examination
NOTE:
The course will be extended with one additional day in case of conversion training to another
aircraft type.
REMARK
Not included in this course are:

Aircraft visit.

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Type Conversion Training Course
COURSE OBJECTIVE
The objective of this Cabin Crew Type Conversion Training Course is to provide the trainees
with the theoretical and practical knowledge to execute their duties related to the safety of the
COURSE PREREQUISITE
The trainee shall previously be trained and still be current according to the contents of
Appendix 1 to OPS 1.1005 and 1.1010.
15 Trainees.
COURSE CONTENTS
The Cabin Crew Type Conversion Training Course contents are according the applicable parts
of Appendix 1 to OPS 1.1010. Checking is according to OPS 1.1025.
NOTE:
IN ADDITION
The exact contents of the Cabin Crew Type Conversion Training Course can vary, taking in
account the previous experience and training record of the trainees.
TRAINING CYCLE
Not applicable.
DURATION
2 days.
PRICE
On application.

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The curriculum of this Cabin Crew Type Conversion Training Course is a module of theoretical

– Operating procedures including cabin crew responsibilities
– Emergency procedures including evacuation and crowd control techniques
– Fire fighting and smoke handling procedures and equipment
– Survival & Water survival procedures and equipment
– Safety equipment handling and locations
– Crew Resource Management training
– Examination
If applicable:
– Practical training pilot incapacitation
– Practical training emergency evacuation slide training
– Practical training flotation devices
REMARK
Aircraft visit.

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Recurrent Training Course
COURSE OBJECTIVE
The objective of this Cabin Crew Recurrent Training Course is to ensure continued proficiency
with all equipment and safety procedures relevant to the aircraft type(s) operated by a cabin
crewmember. It includes theoretical and practical instruction, together with individual practice,
covering the actions assigned to each cabin crewmember in normal and emergency
procedures and drills relevant to the aircraft type(s) operated.
COURSE PREREQUISITE
The trainee shall previously be trained according to the contents of Appendix 1 to OPS 1.1005
and 1.1010.
15 Trainees.
COURSE CONTENTS
The Cabin Crew Recurrent Training Course contents are according Appendix 1 to OPS
1.1015. Checking is according to OPS 1.1025.
NOTE:
TRAINING CYCLE
Yearly / 3 yearly.
DURATION
Annual module: 2 days.

3 Year module: 1 day.
Note:
Upon costumer request a 3 years recurrent training program cycle may be formalized in which
the required annual and 3 years recurrent training elements are parceled out.
PRICE
On application.

CAE Amsterdam
Page 30 of 53
COURSE DESCRIPTION
The curriculum of this Cabin Crew Recurrent Training is an annual module and an additional 3
years module of theoretical classroom instruction (including PPT and video presentations),
practical training and actual handling of relevant safety equipment covering the following
training elements:
Annual Recurrent
– Incident / Accident / Occurrence review
– Location and handling of all relevant safety equipment
– Pilot incapacitation
– Stowage of articles in the cabin
– Touch drills operation of all doors and exits
– Surface contamination awareness
– Emergency procedures including evacuation and crowd control techniques
– Medical aspects and First aid
– Security (Operator module)
– Crew resource management
– Examination
3 Years Recurrent
– Flight deck windows operation
– Pilot incapacitation including practical training pilot incapacitation
– Slide-raft / Life-raft (if applicable)
– Pyrotechnics (if applicable)
NOTE:
Upon costumer request a 3 years recurrent training program cycle may be formalized in which
the required annual and 3 years recurrent training elements are parceled out.

CAE Amsterdam
Page 31 of 53
Refresher Training Course
COURSE OBJECTIVE
The objective of this Cabin Crew Refresher Training Course is to refresh the trainees with the
theoretical and practical knowledge to execute their duties related to the safety of the aircraft
and its occupants in accordance to the approved manuals. Successful completion of the
course shall ensure the standards set by the relevant authorities.
COURSE PREREQUISITE
The trainee shall:

– Be an active cabin crewmember who either:
- has been absent from all flying duties for more than 6 months and still remains
within the required period of validity of the previous check required by OPS
1.1025 (b) (3) [recurrent training]; or
- has not been absent from all flying duties, but has not, during the preceding 6
months, undertaken duties on a type of aircraft as a cabin crewmember required
by OPS 1.990 (b).
– Previously be trained and still be current according to the contents of Appendix 1 to OPS
1.1005 and 1.1010.
15 Trainees.
COURSE CONTENTS
The Cabin Crew Refresher Training Course contents are according Appendix 1 to OPS
1.1020. Checking is according to OPS 1.1025.
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
1 day.
PRICE
On application.

CAE Amsterdam
Page 32 of 53
COURSE DESCRIPTION
The curriculum of this Cabin Crew Refresher Training Course is a module of theoretical
– Emergency procedures including pilot incapacitation

– Evacuation procedures and crowd control techniques
– Demonstration of the operation of the flight deck windows
– Location and handling of relevant safety equipment
– Actual operation of all doors and exits
– Examination

CAE Amsterdam
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Senior Cabin Crew Training Course
COURSE OBJECTIVE
The objective of this Senior Cabin Crew Training is to provide the trainees with the theoretical
and practical knowledge how to give leadership to a team of cabin crewmembers, including
the application of knowledge gained in previous CRM training, in normal and emergency
situations to execute their specific responsibilities and duties related to the safety of the
COURSE PREREQUISITE
– At least one year’s experience as an operating cabin crewmember;

– Completed an Introductory course, CRM when joining an operator and Aeroplane type
specific CRM; and
– Adequate fluency in reading, speaking and understanding of the English language.
6 Trainees.
COURSE CONTENTS
The Senior Cabin Crew Training contents are according to OPS 1.1000 and Appendix 2 to
OPS 1.1005, 1.1010 and 1.1015, Table 1 CRM training, Table 1, column (a) to the level
required by column (f).
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
3 days.
A 4 days module is optional when an examination is requested.
PRICE
On application.
CAE Amsterdam
Page 34 of 53
COURSE DESCRIPTION
The curriculum of this Senior Cabin Crew Training is a 3 day module of theoretical classroom
instruction (including PPT and video presentations) and practical training covering the
following training elements:
– Crew co-operation and communication

– Flight and duty time limitations and rest requirements awareness
– Review of operator’s requirements and legal requirements
– PA announcements
– Debriefing
– Accident and incident reporting
– Practical exercise pre-flight briefing
– Situational awareness in emergency procedures
– Time management
– Practical training emergency case scenario
– Situational leadership
– Emergency cases
– Risk management
Optional:
– Examination
REMARK
– The familiarization flight(s) operating as a senior cabin crewmember; and

– Flight Simulator Line Oriented Flying training exercise participation.

CAE Amsterdam
Page 35 of 53
Crew Resource Management Training Course
COURSE OBJECTIVE
The objective of this Cabin Crew Crew Resource Management Training Course is to provide
the trainees with a basic knowledge of Human Factors relevant to the understanding of CRM
(Introductory) to enhance communication and co-ordination skills of cabin crew members
relevant to the operator’s culture and type of operation (Operator’s) and on the specifics
related to aircraft type, including, narrow/wide bodied aero planes, single/multi deck aero
planes, and flight crew and cabin crew composition (Aero plane Type Specific).
Successful completion of the course shall ensure the standards set by the relevant authorities.
COURSE PREREQUISITE
N/A
15 Trainees.
COURSE CONTENTS
The CRM Training Course contents are according to Appendix 2 to OPS 1.1005, 1.1010 and
1.1015, Table 1 CRM training, Table 1, column (a) to the level required by column (b), (c) and
(d).
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
1 day.
PRICE
On application.

CAE Amsterdam
Page 36 of 53
COURSE DESCRIPTION
The curriculum of this CRM Training Course is a module of theoretical classroom instruction
(including PPT and video presentations) and practical training covering the following training
elements:
Introductory module:
– Human factors in aviation
– CRM principles and objectives
– Human performance and limitations
– Personality awareness, human error and reliability, attitudes and behaviors, self-
assessment
– Stress and stress management
– Fatigue and vigilance
– Assertiveness
– Situation awareness, information acquisition and processing
Operator’s module:
– Error prevention and detection
– Shared situation awareness, information acquisition and processing
– Workload management
– Effective communication and coordination
– Leadership, cooperation, synergy, decision making and actions
– Identification and management of the passenger human factors
– Company safety culture, SOP’s, organizational and type of operations factors
– Effective communication and coordination with other operational personnel and ground
services
– Participation in cabin safety incident and accident reporting
Aeroplane type specific module:

– Operator module relevant to the type(s)
– Specifics related to the aeroplane types
Annual recurrent module:

Overview of all modules in a 3 year cycle.

CAE Amsterdam
Page 37 of 53
Senior Cabin Crewmember Crew Resource Management Training Course
COURSE OBJECTIVE
The objective of this Senior Cabin Crew Member CRM Training Course is to provide the
trainees with the application of knowledge gained in previous CRM training and operational
experience relevant to the specific duties and responsibilities of a Senior Cabin Crew Member.
Successful completion of the course shall ensure the ability to manage the operation and take
appropriate leadership/management decisions.
COURSE PREREQUISITE

– At least one year’s experience as an operating cabin crewmember;
– Completed an Introductory course, CRM when joining an operator and Aero plane type
specific CRM.
8 Trainees.
COURSE CONTENTS
The Senior Cabin Crew Member CRM Training Course contents are according to Appendix 2
to OPS 1.1005, 1.1010 and 1.1015, Table 1 CRM training, Table 1, column (a) to the level
required by column (f).
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
1 day.
PRICE
On application.

CAE Amsterdam
Page 38 of 53
COURSE DESCRIPTION
The curriculum of this Senior Cabin Crew Member CRM Training Course is a module of
theoretical classroom instruction (including PPT and video presentations) and practical training
covering the following training elements:
– CRM principles and objectives

– Overview of Human performances and limitations
– Situation awareness in normal procedures and conflict management
– Situational leadership
– Accident and incident reporting
– Error management and Hazardous behavior
– Situation awareness in emergency procedures
– Time management
– Practical training emergency scenarios/cases
The above training includes:

– Specifics related to the aeroplane types
– Error prevention and detection
– Shared situation awareness, information acquisition and processing
– Workload management
– Effective communication and coordination
– Leadership, cooperation, synergy, decision making and actions
– Identification and management of the passenger human factors
– Company safety culture, SOP’s, organizational and type of operations factors
– Effective communication and coordination with other operational personnel and ground
services
– Participation in cabin safety incident and accident reporting

CAE Amsterdam
Page 39 of 53
CREW MEMBER TRAINING
Medical Aspects and First Aid Training Course
COURSE OBJECTIVE
The objective of this Crewmember Medical Aspects and First Aid Training Course is to provide
the trainees with the theoretical and practical knowledge to execute their duties related to
medical aspects and first aid in accordance to the approved manuals. Successful completion
of the course shall ensure the standards set by the relevant authorities.
COURSE PREREQUISITE
N/A
15 Trainees.
COURSE CONTENTS
The Crewmember Medical Aspects and First Aid Training Course contents are according
Appendix 1 to OPS 1.945 for flight crew and according Appendix 3 to OPS 1.1005, 1.1010 and
1.1015 for cabin crew. Checking is according to OPS 1.1025.
NOTE:
TRAINING CYCLE
Annually for cabin crew.

For recurrent training subjects can be executed in a 3 year cycle.
DURATION
Initial cabin crew: 1 day.

Recurrent cabin crew : ½ day.
Initial flight crew: 3 hours.
PRICE
On application.

CAE Amsterdam
Page 40 of 53
COURSE DESCRIPTION
The curriculum of this Crewmember Medical Aspects and First Aid Training Course is a
module of theoretical classroom instruction (including PPT and video presentations), practical
training and actual handling of relevant safety equipment covering the following training
elements:

– Practical first aid training
– Automatic External Defibrillator training (optional)
REMARK
On request the following may be included:
– Official ERC certificate BLS/AED

– Practical victim depict (LOTUS)
SPECIAL NOTE:
CAE is also certified to provide first aid training according the guidelines of the European
Resuscitation Council and the Orange Cross. This training shall grand the trainee an official
Orange Cross diploma on successful completion.

CAE Amsterdam
Page 41 of 53
Fire Fighting and Smoke Handling Training Course
COURSE OBJECTIVE
The objective of this Crewmember Fire fighting and Smoke handling Training Course is to
provide the trainees with the theoretical and practical knowledge to execute their duties related
to fire and smoke in the aircraft and the safety of its occupants in accordance to the approved
manuals. Successful completion of the course shall ensure the standards set by the relevant
authorities.
COURSE PREREQUISITE
N/A
15 Trainees.
COURSE CONTENTS
The Crewmember Fire fighting and Smoke handling Training Course contents are according
the Appendix 1 to OPS 1.1005, 1.1015 and 1.1020.
NOTE:
TRAINING CYCLE
At intervals not exceeding 3 years.
DURATION
Duration per maximum 6 trainees: Initial: 4 hours

Recurrent: 1 hour
Duration per maximum 15 trainees: Initial: 5 1/2 hours
Recurrent: 2 hours
PRICE
On application.

CAE Amsterdam
Page 42 of 53
COURSE DESCRIPTION
The curriculum of this Crewmember Fire fighting and Smoke handling Training Course is a
training and actual handling of relevant safety equipment covering the following training
elements:
Theoretical training
– Chemistry of fire
– Fire fighting techniques
– Fire prevention
– Classification of fires
– Fire fighting and smoke equipment
– General on board fire fighting
– Communication
– Smoke general
– Ground-based emergency services
Practical training
– Safety briefing RFFT;

– Practical fire fighting in which each trainee extinguishes at least 2 cabin fires (lavatory
waste bin, oven, luggage bin, cabin floor, passenger seat, waste trolley or open fire)
according the correct procedures; and
– Practical smoke handling including donning and use of PBE in a simulated smoke filled
RFFT training area.

CAE Amsterdam
Page 43 of 53
Water Survival and Survival Training Course
COURSE OBJECTIVE
The objective of this Crewmember Water survival and Survival Training Course is to provide
the trainees with the theoretical and practical knowledge to execute their duties related to
water survival and survival in accordance to the approved manuals. Successful completion of
COURSE PREREQUISITE
N/A
15 Trainees.
COURSE CONTENTS
The Crewmember Water survival and Survival Training Course contents are according
Appendix 1 to OPS 1.1005 and 1.945.
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
4 hours.
PRICE
On application.

CAE Amsterdam
Page 44 of 53
COURSE DESCRIPTION
The curriculum of this Crewmember Water survival and Survival Training Course is a
training and actual handling of relevant survival equipment covering the following training
elements:
– Survival in area of operation

– Water survival
– Practical water survival training including raft

CAE Amsterdam
Page 45 of 53
Aviation Security Training Course (Operator Module)
COURSE OBJECTIVE
The objective of this Crewmember Aviation Security Training Course is to provide the trainees
with the theoretical and practical knowledge to execute their duties related to security in
accordance to the approved manuals. Successful completion of the course shall ensure the
standards set by the relevant authorities.
COURSE PREREQUISITE
The trainee shall have completed the Initial National Security Program.
COURSE CONTENTS
The Crewmember Aviation Security Training Course contents are according ICAO ASTP/123
Airline.
NOTE:
TRAINING CYCLE
Not applicable.
DURATION
Depending on requested modules.
PRICE
On application.

CAE Amsterdam
Page 46 of 53
COURSE DESCRIPTION
In a cycle of max 5 years the following modules shall be trained:
Module 1: Introduction to the course;

Module 2: Development of counter measures;
Module 3: Legislation and aviation security programmes (flight crew only);
Module 4: Recognition of explosive devices and weapons;
Module 5: Protection of parked aircraft (flight crew only);
Module 6: Aircraft security checks;
Module 7: Organisation of response to acts of unlawful interference;
Module 8: Responsibility to bomb treat on ground;
Module 9: Responsibility to bomb treat in-flight;
Module 10: Responsibilities to acts of unlawful seizure;
Module 11: Hostage negotiations and crisis management (flight crew only);
Module 12: Closing activities.

CAE Amsterdam
Page 47 of 53

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BAT OPS TRAINING COURSES

Subject / Course Page

PREFACE OPS TRAINING COURSES .................................................................................. 3

TRAINING ENVIRONMENT AND DEVICES ........................................................................... 4

FLIGHT CREW TRAINING ...................................................................................................... 2

CABIN CREW TRAINING ..................................................................................................... 22

CREW MEMBER TRAINING ................................................................................................. 40

BAT OPS Training Courses © CAE Issue date: June 2011

GENERAL TRAINING COURSE PREREQUISITES

CAE Center Amsterdam bv

BAT OPS Training Courses © CAE Issue date: June 2011

 Class rooms / CBT rooms

Theoretical instruction shall be conducted in

Class room setting can be provided for:

- 15 trainees with one instructor; or

Web based training can be conducted in

- Halon fire extinguisher

BAT OPS Training Courses © CAE Issue date: June 2011

- Lavatory waste bin

An alternative halon extinguishing agent is used

 Real Cabin Door Trainer (RCDT)

The RCDT is a realistic Boeing 737-800 model

 Emergency evacuation slide trainer

The Boeing 737-800 single lane slide trainer

Height: 3.41 meters

BAT OPS Training Courses © CAE Issue date: June 2011

The Fokker 50 mock-up and cabin mock-up

The Fokker 50 mock-up consists of a

The cabin mock-up consists of a cabin

The cabin mock-up can also be filled with

Practical training pilot incapacitation can be

Trainee is familiarized with pilots:

BAT OPS Training Courses © CAE Issue date: June 2011

The Fokker 100 over-wing hatch can be used for actual

Specifically designed dummies are available

With regard to the aircraft environment this

 3rd party training devices

For practical wet drill training a nearby

BAT OPS Training Courses © CAE Issue date: June 2011

English Language Proficiency Test

APPROVED TEST CENTER

BAT OPS Training Courses © CAE Issue date: June 2011

The trainee shall:

ELP TEST DURATION

TEST DESCRIPTION AND RATING

The Test consists of:

BAT OPS Training Courses © CAE Issue date: June 2011

COURSE LOCATION AND MAXIMUM COURSE PARTICIPANTS

Not affected due to the Web Based environment of the training.

BAT OPS Training Courses © CAE Issue date: June 2011

The course consists of the following topics:

COURSE SUPPORT DOCUMENTATION

BAT OPS Training Courses © CAE Issue date: June 2011

MAXIMUM COURSE PARTICIPANTS

– OPS 1.345 / 1.450

Not applicable unless converting to different aero plane type.

BAT OPS Training Courses © CAE Issue date: June 2011

The course consists of the following topics: