ASSIGNMENT 2 FRONT SHEET

Qualification BTEC Level 4 HND Diploma in Business

Unit number and

Unit 3: Human resource management
title

Submission date Date Received 1st submission

Re-submission Date Date Received 2nd submission

Student names & codes Final scores Signatures

1. Nguyễn Hương Thảo Nguyên – GBH190790

2. Phùng Gia Hải Anh – GBH190476

Group number:
3. Nguyễn Thế Hoàng – GBH200451

4. Nguyễn Khắc Bảo Long – GBH190088

5. Trần Việt Tiến– GBH190528

Class Gbh 1001 RE Assessor name Duong Ngoc Son

Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false
declaration is a form of malpractice.
Grading grid

P5 P6 P7 M4 M5 D3

OBSERVATION RECORD
Student 1 Nguyen Huong Thao Nguyen

Description of activity undertaken

Part 4 + 5

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student
Date:
signature:

Assessor
Date:
signature:

Assessor
name:

Student 2 Phung Gia Hai Anh

Description of activity undertaken

Introduction + Conclusion + Part 10

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student
Date:
signature:

Assessor
Date:
signature:

Assessor
name:

Student 3 Nguyen The Hoang

Description of activity undertaken

Part 1 + 2

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student
Date:
signature:

Assessor
Date:
signature:

Assessor
name:

Student 4 Nguyễn Khắc Bảo Long

Description of activity undertaken

Part 6 + 8 + 9

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student
Date:
signature:

Assessor
Date:
signature:

Assessor
name:

Student 5 Trần Việt Tiến

Description of activity undertaken

Part 3 + 7

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student
Date:
signature:

Assessor
Date:
signature:

Assessor
name:
 Summative Feedback:  Resubmission Feedback:

Grade: Assessor Signature: Date:

Internal Verifier’s Comments:

Signature & Date:

Table of Contents
I. INTRODUTION: ..................................................................................................................................................... 12
II. CONTENT:............................................................................................................................................................ 12
1. Recruitment and selection analysis: ............................................................................................................... 12
2. Define goals: ................................................................................................................................................... 13
3. Forecast future hiring needs: .......................................................................................................................... 12
4. Type of candidates Vinamilk wants to attract: ............................................................................................... 14
5. Develop Vinamilk’s sourcing strategy: ............................................................................................................ 15
6. Refine Vinamilk selection process: ................................................................................................................. 17
7. On-boarding process:...................................................................................................................................... 17
8. Necessary Tools for Vinamilk recruitment and selection process: ................................................................. 19
9. Vinamilk Recruitment plan budget: .................................................................... Error! Bookmark not defined.
10. Employee voice and relation: ....................................................................................................................... 22
III. CONCLUSION:..................................................................................................................................................... 24
REFERENCES ............................................................................................................................................................ 26
I. INTRODUTION:
The human resources system for Vinamilk is designed in the following report. The paper will explain the
objective of Human Resources and the major HR roles in the business, as well as offer an overview of the
various HR operations. The Vietnam Dairy Products Joint Stock Company manufactures fresh milk,
powdered milk, condensed milk, yogurt, and healthy water under the brand name Vinamilk. The Southern
Coffee-Dairy Company was founded on August 20, 1976, to nationalize and take over the operations of
three previously private dairy factories in South Vietnam: Thong Nhat (belonging to a Chinese company),
Truong Tho (formerly owned by Friesland Foods, best known for its production of condensed milk that was
widely distributed throughout the South), and Dielac. In 1978, it was renamed United Enterprises of Milk,
Coffee, Cookies, and Candies. It was renamed the Vietnam Dairy Company and incorporated in 1993. Their
vision is to develop a world-class brand in the food and beverage sector, where consumers have complete
faith in nutrition and health goods. The mission is to provide important nourishment to the community
while maintaining respect, love, and responsibility. (Vinamilk, 2021)

II. CONTENT:
1. Recruitment and selection analysis:
Definition

This is the most difficult duty for any HR manager. It takes a lot of effort and resources to attract, hire,
and retain prospective workers. Creating a job description, advertising the job posting, finding
prospective individuals, interviewing, pay negotiations, and making the job offer are all part of the
recruiting process. (Kapur, 2020)

The importance of recruitment and selection

The procedures of recruiting and selection are viewed as critical to the organization's effective growth
and evolution. It is critical to ensure that the correct people are picked in the right positions at the
right time in order to accomplish various sorts of organizational tasks and activities in an acceptable
manner. Furthermore, candidates must have the necessary knowledge, competences, and abilities.
There are a number of elements that must be considered when carrying out these duties. Educational
credentials, skills, aptitude, personality qualities, experience, work needs, and so on are examples of
these. Before being chosen, candidates must go through many rounds of interviews and, in certain
circumstances, may be asked to participate in additional techniques such as written examinations,
group discussions, and so on. When applicants are chosen, one of the most essential aspects to
examine is their ability to carry out their work tasks in line with their employers' expectations. The key
areas considered in this research study are the features of recruitment and selection, the recruitment
and selection process, the sources of recruitment, and the principles of recruitment and selection.
(Kapur, 2020)

PESTLE

Political

Vietnam has been building a long-term and stable relationship system with comprehensive partners,
thereby supporting Vietnamese businesses, in which Vinamilk has attracted foreign employees. In
particular, Vietnam has a comprehensive partnership with the Netherlands - a very developed country
in the dairy industry (Van, 2021). Thence, Vinamilk has the opportunity to access human resources
with higher expertise as well as send employees abroad to hone their skills.

Legal

Vinamilk's recruitment process must comply with the provisions of the law on recruitment. The human
resources department of Vinamilk must always firmly grasp the basic rules of the recruitment law to be
able to recruit and provide benefits to employees. In fact, in recent years, corporate law has become
significantly simpler. For example, the 2019 Labor Code recognizes the employer's right to hire as
follows: Employers have the right to directly or through employment service organizations or
enterprises to outsource labor to recruit laborers (Duong, 2021). This law makes it unnecessary for
Vinamilk to create recruitment sessions when it is necessary to recruit a small number of workers,
which costs the business, but instead, Vinamilk is just in contact with the Head companies.

2. Define goals
Vinamilk is the leader in the dairy industry in Vietnam and is expanding internationally, but we always
have ambitions for further growth. Currently Vinamilk is opening some more branches and recruiting
some more sales agents, so we are looking for 3 positions for Distributor Supervisor positions in HCM
and Northern Vietnam. This additional recruitment is aimed at ensuring sales, productivity and work
 progress of new agents and branches, creating more jobs for employees and at the same time bringing
business efficiency to Vinamilk.

3. Forecast future hiring needs:

Estimate the number of employees to hire

Vinamilk in recent years has always been voted as the place with the best working environment, maintaining
stable growth momentum. That explains why the rate of employees leaving at Vinamilk is very low, accounting
for 4.9% of the total number of employees (9361), equivalent to 459 people. The proportion of management
level employees accounts for 7% of the total number of employees in the company, equivalent to 656 people.,
in which, the percentage of management level employees who are promoted annually accounted for 8.3%,
equivalent to 55 people. remember Citation). From the above data, it shows that every year Vinamilk needs to
recruit 514 people to fill the vacant positions in the company. That means, the minimum recruitment rate for
the company to operate stably every year is 5.5%.
Comparison

Actual annual recruitment rate at Vinamilk is 7% (remember Citation), while the minimum recruitment rate for
stable operation of the company is 5.5%. Thus, the actual recruitment rate is at least 1.5% higher than the
recruitment rate. It shows that, although in 2020, the Covid epidemic has affected the entire economy,
Vinamilk still makes efforts to maintain production activities, without any personnel reduction policy. In
addition, the actual recruitment rate is higher than the minimum recruitment rate, showing that the company
is still on the way to developing and expanding production scale.

4. Type of candidates Vinamilk wants to attract:

A suitable candidate for the position of distribution monitoring at Vinamilk needs to meet the following
conditions. Firstly, the candidate needs to meet the professional knowledge of managing, operating and
checking the activities of the staff, basic financial analysis and knowledge of distribution
channels/industries. Secondly, candidates also need to have necessary skills such as negotiation skills,
communication with customers and employees. In addition, Vinamilk also wants to have who are
enthusiastic, willful and able to work under pressure. Finally, Vinamilk requires candidates to have at least
02 years of working experience in a similar position in the field of sales in the FMCG industry at
multinational companies/large-scale companies.
The reasons that Vinamilk requires for recruitment candidates will be explained below. Firstly, Vinamilk
requires candidates to have at least 2 years of working experience in a similar position in the field of sales
of FMCG in multinational companies/large-scale companies. According to Forbes Vietnam (2020), Vinamilk
was honored in the ranking of 50 best listed companies in 2020. Besides, according to Vietnam Report
(2018), Vinamilk was announced Top 10 prestigious food companies – beverage 2018. Therefore, in order
to meet the requirements of a national company, candidates need to have rich and experienced
experience. Secondly, Vinamilk is a big brand in Vietnam, so the company has many different distribution
channels spread across the country. Therefore, the position of distributor supervisor requires the
candidate to have knowledge of distribution channels. In addition, the job requires candidates to have a
variety of skills such as negotiation and communication skills. Because this position requires contact with
a lot of distributors as well as the staff under supervision. Therefore, those skills will help the job be done
more smoothly. Finally, enthusiasm is also a factor in the recruitment requirements of the whole company.
Because Vinamilk is a large company, the workload is very high, so the employees need to be under great
pressure and keep their enthusiasm to bring about the best working performance.

5. Develop Vinamilk’s sourcing strategy:

Job Description for Distributer monitoring position
Working place: HCM and the North

Quantity: 03

Job summary

As the representative of Vinamilk at the Distributor (NPP) who is fully responsible for activities within the
assigned area, including:

- Manage & develop the area to achieve the target of sales, coverage, market share.

- Distributor Management - ensure Distributors comply with the Distributor Contract and management
criteria set forth by the company.

- Efficiently manage & use trucks, refrigerators, signs, light boxes and sales items.

- Ensure the sales management software system is maintained and used effectively.
- Supervising and Coaching the sales team (Salesman & Sales Team Supervisor).

- Customer service and other duties.

Job requirements

Age: 18 and older

Experience: Minimum 02 years of working experience in a similar position in the field of sales in the
FMCG industry in multinational companies/large-scale companies.

Education and Specialization

- Graduated from a regular university

- Major in Business Administration, Economics, Marketing...

Expertise and skills

Expertise

- Manage, operate and check the activities of the staff.

- Basic financial analysis (sales, output, Profit and loss (P&L), Return on Investment (ROI)

- Knowledge of distribution channels / categories (planning, monitoring implementation)

General skills

- Communication skills

- Negotiation skills

- Persuasive presentation skills

- Customer care skills

- Team leadership skills

- Problem-solving skills
Other requirements

- English communication

- Proficient in computers

- Enthusiasm, Willing

- Withstand high work pressure

- Have integrity

Vinamilk has chosen the recruitment channel which is online. Job description of Vinamilk will be posted
on the company's website or recruitment websites such as vieclam.laodong.com. After viewing the JD on
those websites, the candidates can apply at the email attached on the website.

6. Refine Vinamilk selection process:

Vinamilk recruitment and selection processes are twins consists of various steps and quite time consuming
in order to ensure that new comers has enough potentals to keep up with organizational operations in
future . In such a large corporation like Vinamilk , the both recruitment and selection process would be
tougher to filt an ideal candidates strictly .
Applicated candidates would be filtered refers to the first 4 candidates qualifications based on the profiles,
cover letter etc… then able to come next with selection process to demonstrate that candidates could fulfill
2 candidates qualifications left .
Generally , the well knowledges and confidently are 2 main points that HR managers considered the most
when recruit and selecting candidates for Vinamilk .

Selection Processes

1. Prove the capacity of self knowledges , experiences , job orientations based on profile filter
2. Shown the writing and presentation skills about leadership potential of yourself by cover letter of
both Vietnamese and English .
3. Intelligency assessment based on logically IQ test .
4. Meeting other candidates an perform trouble handling skills competition as well as teamwork skills
 .
5. General Personality test to asscess the behaviors if its suited for any ideal positions .
6. Final Interview as well as presentation to superior managers to shown candidates uniqueness .
All processes would be last for 12 to 18 months

Vinamilk Tests and Interviews

Vinamilk IQ test refers from IBM Kenexa test package , consist of 4 tests : Numerical Reasoning test ,
Verbal Reasoning test , Logical Reasoning test , Situational Judgement Test . (Assessment Training , 2021)
English test would consists of 3-5 paragraph with several questions for each paragraph , the key point to
pass its read briefly first then going to question , and read again in detail to conclude final answer .
(Topcv , 2018)

About interview process , the interviewer would take random of several questions out of dozen
questions packs to test candidates mind , here is 10 common examples of Vinamilk interview question
according to staffs respondents .(ScienceVietnam , 2021)

1. Please tell us about yourself in general ?

2. What are your biggest strength as well as weaknesses?

3. What kind of rewards do you expect?

4. What do you know about us?

5. Why do you want to work for Vinamilk , what would you do for us ?

6. What is ISO 9001, how do you apply ISO 9001 to your work?

7. What are the common mistakes in your work? How do you overcome it?

8. Tell us about your experience related to the job you are applying for?

9. Please describe 7 of your working principles?

10. Any questions for us?
7. On-boarding process:

The purpose of implementing On-boarding

The On-boarding process is the first step for employees to get acquainted with the work, to get
acquainted with colleagues in the company. Therefore, preparing a thorough and appropriate On-
boarding process will help new employees quickly integrate into the company environment and feel
excited about their work, thereby increasing work productivity, when employees New employees feel
like the company, they will tend to stick with the company for a long time, thereby reducing the quit
rate. To prepare an On-boarding process for employees, managers need to focus on personalizing the
working environment of employees, making employees receive respect and love from everyone in the
company. The On-boarding process also needs a careful list of steps:
Time Steps to perform the process Purpose

Immediately This will help the candidate

after - Send a letter of acceptance of the candidate to work show that they have been
receiving at the company. accepted to work at the
the decision +The body of the letter, in addition to notifying that company and make the
to accept the candidate has been accepted, should mention candidates feel that their
candidates when, where and with whom the candidate conducted interview efforts are
the interview. recognized, they feel
+ The letter should be personalized according to the respect and professionalism
candidate's information, accompanied by a from the company.
congratulatory message on the admission
1 week - Invite employees to make a visit when they come to A pre-employment visit
before the work at the company saves employees from the
new - Introduce candidates to employees who are working anxiety and nervousness of
employee at the company their first day at work. At
goes to -Organize a small party or invite candidates to lunch or the same time, it helps new
work coffee after work employees feel welcomed
and appreciated by their
colleagues. surname. The
visit will stimulate
employees, while also
reassuring them that they
have chosen the right place
to work.
New -Arrange a personalized workspace according to the Create a good impression of
employee's employee's preferences and style. new employees on the
first day at company, the excitement
work -Give employees tools and applications that make it on the first day of work will
easier for them to handle complex, paper-intensive make new employees feel
tasks. loved the working
environment at the
company, so they will tend
to stick long-term
relationship with the
company
 First -Introduce employees to the company's vision, mission Make new employees
working and goals realize, their efforts will
week -Guide employees to integrate into the company's always be recognized and
working culture rewarded. When new
-Instructions for specific work they need to do at the employees realize their
company interests are tied to the
company's interests, they
will work hard for the
common goal and stick with
the company for a long
time.
The next Connect new employees with existing employees at the Help employees connect
working company both at work and outside of work: with each other, create a
weeks peaceful working
At work: build connections, support and exchange environment, avoid
among employees, promote the working process to be conflicts, affect employee
efficient and fast. productivity
Outside of work: connect and help, organize short-term
picnics or travel, organize monthly small parties at the
company

8. Necessary Tools for Vinamilk recruitment and selection process:

In such of modern life, the technologies would have so much to reduce the time and efforts for HR
manager to recruiting candidates within ensure the quality of results. Here are some efficient tools for
Vinamilk recruitment processes.

1. IBM Kenexa test package – A test package consists of numerical & verbal & logical reasoning and
situational judgement which covers all aspects of intelligences, flexibilities that need to assessing the
candidates. (Assessment-Training, 2021)
 2. Ed app – A mobile easy using free learning management systems that able to cover both of recruit
& training purposes by providing knowledges and tests for newcome to manager levels. (EdApp, 2021)

3. Bit.Ai – A world most powerful live document share tools that helps too much flexi information
exchanging between employer and newcomers. (BitAi, 2021)

Otherwise, sourcing tools where Generally, most candidates accessing for a kind of job application
websites (Vn.indeed.com, Vietnamworks, Timviec365) that also one of the considerable tools for
recruitment could using as the main method for recruitment.

9. Vinamilk Recruitment plan budget

The following table is specific cost table estimated for upcoming next year recruitment plan in general.
2022 Recruitment Program budget

Program Budget Q1 Q2 Q3 Q4 FY

Job Advertising $400 $450 $500 $450 $1800

Employee Referral Bonus Program $200 $200 $200 $200 $800
Recruiting Agency Costs $300 $250 $200 $250 $1000
Employer Branding $100 $200 $150 $100 $550
Recuriting Events $75 $100 $75 $50 $300
Recruiting system / technology $200 $250 $250 $200 $900
Other Costs / Candidate Travel & Expense $250 $350 $300 $200 $1100
Total $1525 $1800 $1675 $1450 $6450

10. Employee voice and relation:

At Vinamilk, when employees sign a labor contract with Vinamilk, employees will receive the following
health and safety assurance conditions:
Safe working conditions and health care
The necessity to work in safe circumstances and safeguard employees' health is reasonable; Vinamilk
pledges to: Fully equip labor protection instruments and methods to ensure employee safety. work while
laboring Organize yearly employee safety training and education programs. Create a system of fire
prevention and fighting equipment at all headquarters and operational locations, and guarantee that all
workers get fire prevention training once a year. Put in place health-care initiatives. Employees are
supplied with complete health check-up packages as well as accident insurance in addition to legal health
insurance. (Viên, 2018)
Develop a diverse workforce that respects differences and does not discriminate
Vinamilk now employs approximately 5,000 people across a wide range of disciplines, sectors, and working
environments (offices, factories, farms...). Vinamilk wishes to provide a civilized and cultured working
environment for all its employees. To do this, Vinamilk always treats its employees with respect and
encourages everyone at Vinamilk to treat each other with equality, regardless of gender, region, or
religion. (Viên, 2018)
Employees are guaranteed all the rights prescribed by law
Employees' rights are guaranteed in the Labor Code. Vinamilk does not utilize child labor or forced labor.
All employees are covered by the collective bargaining agreement. Trade unions are organizations that
represent and safeguard workers' interests. (Viên, 2018)
Employee's labor value is recognized and adequately compensated
Vinamilk has clear and fair compensation rules in place to guarantee that each Vinamilk employee receives
a fair and satisfying wage for their efforts and enthusiasm. (Viên, 2018)
Employee Development
Vinamilk devotes a significant portion of its money to annual staff training initiatives via internal and
external training programs. Vinamilk aims to provide the finest chances and circumstances for its workers
to expand their knowledge, develop themselves, and contribute to the company's and the community's
growth. (Viên, 2018)
Furthermore, during the Covid pandemic, in order to encourage employee self-discipline, Vinamilk has
proactively applied to ensure that employees fully enjoy salary benefits, bonuses, and benefits, such as
health insurance, social insurance, and so on. Employees are advised to stay at home and work as a
precaution. This also assists employees in removing the mentality and anxiety of losing working days,
allowing them to actively apply to work from home and self-quarantine if necessary. This policy provides
workers and Vinamilk employees with piece of mind if they get isolated or contaminated. Workers and
employees are also advised and examined by An Khang clinic doctors (under Vinamilk). At the same time,
the Company offers a comprehensive set of remote working tools and software to enable workers to work
and engage "online." Vinamilk not only ensures employee and employee rights, but it also actively engages
in inspection, monitoring, and illness prevention. With over 30 member units and thousands of outlets
presenting items across the country, the firm necessitates a stringent human resource management
system as well as epidemic prevention and control organization. Since the beginning of the outbreak,
epidemic preventive measures such as hand sanitizers, complete masks for staff, tracking body
temperature for visitors arriving and departing the office, and regularly disinfecting the workplace have
been implemented. Starting in February 2020, every day workers and business employees can consume
two bottles of Probi live yeast yogurt to build the body's resilience as part of the firm's prevention rather
than cure philosophy. The firm urges workers to strictly adhere to regular medical declarations and to
recognize and avoid COVID-19 illness manifestations as soon as possible. According to a Vinamilk official,
since the epidemic began, the firm has undertaken three medical declarations, one of which was launched
under the Ministry of Health's program. (Huyền, 2020)
From the above, it shows that Vinamilk not only complies with the laws for employees set out by the
Ministry of Labor but also has its own laws to protect the interests of employees. Making Vinamilk's staff
always feel safe, health is always taken care of, so that employees will have absolute trust when working
at Vinamilk and also make employees work safely. Most comfortable most productive. Not only that, the
gifts or programs training that Vinamilk proposes bring employees a lot of benefits, when the benefits and
protection are guaranteed, the employees will focus more on their work and make the most of it
productivity.
Vinamilk develops surveys to collect workers' comments on their expectations about the role,
compensation, and any other concerns in order to understand what they desire. Vinamilk will run
monthly surveys to obtain this information in the quickest and most accurate way possible so that it can
be processed and immediately provided for workers. On the 20th of every month, Vinamilk will organize
a survey to collect employee voice. Survey of Vinamilk will be used in the form of google form because it
is quick, convenient and easy to collect data. After collecting data Vinamilk will handle questions as well
as feedback from employees. Here are the questions Vinamilk ask to gather employee voices.
Q1.Do you feel inspired to go to work every day?
 Yes
  No
Q2.Do you enjoy working with your team?
 Yes
 No
Q3.How often does your manager give you performance feedback?
 1 day
 1 week
 1 month
 Other :....
Q4.What do you like most about this organization?
 Leader
 Working environment
 Other :...
Q5. If you could change one thing about this organization, what would it be?
 Answer....
Q6.Why do you want to work for our company?
 Company reputation.
 Reputation of key leadership.
 Culture and values of the company.
 The growth/success of the company.
Q7.Do you feel this organization is a good place to develop your career?
 Yes
 No
Q8.Do you feel your manager values your opinion?
 Yes
 No
Q9.Are you satisfied with your current compensation and benefits?
 Yes
 No
Q10.Do others provide you with recognition for your accomplishments at work?
 Yes
 No

III. CONCLUSION:
In this report, Vinamilk is a large-scale worldwide company with a competent workforce. However, in order
to compete with the market's major players, the firm must have recruiting and training programs in place.
To have a more professional team, the firm should adopt the early training package. Vinamilk needs to
find good distributor supervisor position , quality online training packages to help employees have the
necessary skills. Employees will then assist the firm in increasing profitability, productivity, and
competitiveness with other companies across the world.
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