Ahmed Salah El Din Selim

Date of Birth: 01/04/1987

Nationality : Egyptian
Marital Status : Married Phone : 0529060617
Current Visa : Visit Visa E-Mail : Ahmed.salah.dxb4@gmail.com

Summary

Highly motivated Sales associate with extensive customer service and sales experience. Outgoing sales
professional with a proven track record of increasing sales, improving the buying experience, and raising the
company's profile in the target market .

Experience

From August 2012 to June 2016 : UAE .

Company : Vogue Icon – Dubai .
Position : Sales Representative .
Duties and Responsibilities:

● Provide direct customer services by informing them of products and services .

● Ensure that customers are directed to the appropriate aisle .
● Identify sales opportunities and follow up on existing accounts for business development .
● Create and execute appropriate strategic plans to bring in more business .
● Research sources to develop new business connections .
● Make cold calls to prospective clients and inform them about new products and deals .
● Conduct market research to identify trends and manage sales activities accordingly .
● Meet individual and company sales targets .
● Promote new products to walk-in customers and record orders .
● Handle and resolve customers’ complaints .
● Explain products’ value and capabilities to customers .
● Process payments regarding cash, checks, and credit cards .
● Verify the validity of paper money and credit cards .
● Tally cash with receipts at the end of the shift .
● Maintain stocks and inventory .
● Stock shelves with appropriate products .
● Ensure correct price tagging .

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From June 2016 to July 2019 : UAE .
Company : Dubai Health Authority .
Position : Customer Service Representative .
Duties and Responsibilities:

 Register new patients on the computer and open files based on the information provided on the Patient
Information form .
 Invoicing and cash payment collection .
 Responds to all patient inquiries in a professional manner .
 Control and account for cash receipts at Reception and remits them to the Finance department before the shift
ends .
 Checking daily invoices in accordance with insurance company policies or company contracts preparing
monthly invoices for billing .
 Preauthorization application for insurance patients and proper follow-up .
 Contacts doctors and nurses in hospital areas on a daily basis to provide information or specific endorsements
about patients .
 Greets patients and guests at the reception counter and assists them according to their needs, such as referring
to the service area as requested .
 Accountable for Doctors, Allied Health, and Admin Rota completion .
 Handling complaints (from both staff and customers) and communicating with Patient Relationship .
 Responsible for suggesting methods to improve customer service operation .
 provide efficient service to both internal and external customers .
 Provides receipt and collects payment and refers the patient to the next area of service .
 Provides information to customers as to prices, facilities, doctors, and visiting professors’ programs .
 Distributes patients to hospital doctors while avoiding overcrowding and taking into account patients' requests
for a specific doctor .

Education

Zagazig University Bachelor of Commerce .

Business Administration Department (2008) .
Grade: good .

Personal Skills

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  Ability to persuade others, which helps me convince clients to purchase recommended products or services.
 Effective communicator when speaking to clients or colleagues and when dealing with written
correspondence .
 Strong listening skills to give customers a sense that their questions or concerns will be dealt with
immediately.
 Commitment to providing excellent customer service in all aspects of a sales transaction .
 Fine attention to detail where mistakes or other discrepancies are spotted .

Computer Skills

● Advanced knowledge of MS Excel (macros, pivot tables, data visualization) .

● Proficient in MS Access (creating and modifying databases, tables, queries, and forms; reports) .
● Advanced knowledge of MS Word (styles, templates, version control) .

Languages

Arabic – Native .
English - Communicative in writing and in speech .

Accomplishments

● Increasing the loyalty or satisfaction of existing customers .

● Increased the store retail sales by providing exceptionally well-placed customer services .

● Implementing a new time-saving process .

● Developing an idea your employer acted on .

● Launching new products, projects, or initiatives .

REFERENCES

Mr. Mohamed Selim

Human Resources Manager at Vogue Icon - Dubai

00971507659494

Mohamed.salah.dxb@gmail.com

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