KRISHNA PRASAD SV

Career Objective

To work in an encouraging environment where I can utilize my skills and update my

knowledge. Wish to be part of a hard working team, like to face the challenge,
believe in perfection, commitment in the work and Interested in learning new ideas
and technology.
Highlights of Employment

1. Outsource Partners International Inc, Infopark, Kochi

Senior Engineer – Technology Operations - January 2008 – Present
Job Profile:
Windows Tasks
 ADS related Windows Administration Tasks
 Group Policy implementation
 Software deployment
 Providing Remote Support for employees and clients in different locations
 Monitor Server health and Status
 Data Backup (Tape Backup)
 Responsibility to configure and maintain RIS , WDS Servers
 Remote installation
 Monitoring and reporting status of Windows and Anti Virus updates
 Configure remote application (CITRIX) to access client server
 Working with client technical team for the implementation of new
applications
 Windows administrative scripts and other VB Scripting
Network related Tasks
 Monitoring Network Performance (NMS)
 Preparing utilization and band width reports
 First level trouble shooting and analyzing of network issues
 Escalation of network issue to network team
 Open and follow-up case status with ISP
 Configuring Cisco IP Phones using Cisco Call Manager (CCM)

Technical Writing and Documentation

 Technical Writing and Documentation of Technology related procedures

 Preparing presentations as slide show and video for Tech Process
Extra Hands on Experience with
 Interaction with Client IT Team
 Coordinating L1 Engineers in my team
 Experience in assisting Internal and External IT Security auditors
 Dell KACE KBOX system management appliance
 Policy Patrol – Creating and maintaining email filter restrictions and rules
 Microsoft Live Meeting – Meeting configuration and maintenance
 Cisco Call Manager – Configuration and maintenance of IP Phone
 RDP, Citrix 10 and Xenapp – To access servers from different location
 Maintaining Network inventory
 Providing information for required network changes
 Bomgar – Remote assistance and troubleshooting of issue
 Track It - Log and support the reported incident calls

Hardware
 Trouble shooting Desktop Computers

 Familiar with Data servers and tape back up operation

 Familiar with rack servers, Sonic wall, Cisco Routers and Switches
 Familiar with a network environment of more than 1000 workstations,
Servers
 2. Comsol Pvt Ltd, Trivandrum
Hardware & Software Customer Support Engineer, 2006 – 2008
Job Profile
 Installation of Windows Operating Systems Windows Server 2003 , Win XP

 Assembling and troubleshooting of Desktop computers

Highlights of Education

Basic Degree
 Master of Computer Applications (MCA), Madurai Kamaraj University (2006)
Certifications
 Cisco Certified Network Associate - (CCNA)
 Cisco Quality of Service (QoS) - Cisco
 Microsoft Certified System Administrator – (MCSA)
 Microsoft Certified Technology Specialist, Windows 7 Configure - (MCTS)

Microsoft Certification Exams Completed Successfully

 Windows 7, Configuration (70-680)

 Installing, Configuring, and Administering Microsoft Windows XP Professional
(70-270)
 Managing and Maintaining a Microsoft Windows Server 2003 Environment (70-
290)
 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003
Network Infrastructure (70-291)
 Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004 (70-

350)

Diploma

 Advanced Diploma in Computer Hardware and Networking

ET & T Corporation of India (Govt: India)
 Advanced Diploma in Computer Software Application
 TULEC (TATA UNISYS Limited Education Center)
Areas of Interest

 Computers, Technology, Current Affairs, Web design, Driving

 Learning utility software and packages

 Sports and Games, English Premier League

Hobbies

 Listening to Music, Reading, Football, Chess, Creative Writing, Travelling

 Technical Writings and referring in online technical forums.
 Searching for Windows Tricks and Trips

Personal Profile

Name : Krishna Prasad SV

Father’s Name : K Sasidharan Nair
Mother’s Name : B S Vijayakumari
Date of Birth : 22/5/1982
Age : 27 years.
Sex : Male
Nationality : Indian
State of : Kerala
Passport Number : G4700450
Languages known : English, Malayalam, Hindi (Read, Speak& Write)
Tamil (Speak).
Reference

 Dinesh Varrier
Assistant Manger - IT, Outsource Partners International Inc
Kochi, Contact Number :- 09895511033

 Sharathbabu Venkitachalam
Team Leader - Technology, Outsource Partners International Inc,
Bangalore. Contact Number :- 09945215105

 Biju O B
Director, COMSOL Pvt Ltd,
 Contact Number :- 09387801115
 Baiju Vadakedath
Microsoft Trainer, Contact Number : - 09895308232

Declaration

I hereby declare that the details given above are correct to the best of my knowledge and
belief.

6-January-2010
Thiruvananthapuram Krishna Prasad SV