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Service MGMT Hotel BP Dig CP
Service MGMT Hotel BP Dig CP
Akarsh Kapoor, Aniket Bhukhmaria, Chahhak Gupta, Jaspal Narula, Riya Sharma,Shubhangi Mehta, Sharit Bhatia,
MBA 2020-2022
1 2 3 4 5 6 7
Customer
Actions Check in, Call room Using
Bell boy Room and
Make Arrive at Room service, order
carries Check out
Reservation hotel entrance, food, receive Hotel
bags amenities
receive bags it,
Line of Interactions
Front
Stage Greet and take Check in process
Deliver Bags Deliver Food Process Check out
bags registration
Line of Visibility
Back
Stage Cleaning and sanitizing Taking Bags to the
Make reservation for guest
the room room
Support
Processes Reservation Processing Security System
Registration System Registration System
Food Order management.
. System
Selects the desired
Hotel