Procesos certificación ISO 27000

Fecha Documento asociado Pá

Junio, 2021 g
1/
Autorizaciones
Rol
Nombre Departamento
Autor

Revisión

Aprobador

Publicado

Uncontrolled when Printed

 Log de Revisión
Revisió Modificación
n Fecha
1 21/06/2023 Versión inicial

Lista de Distribución
Departamen Lectura Entrenamient
to o
Dirección X
Finanzas X
Planeación X
Contabilidad X
Sistemas X

Temario

1 Overview............................................................................................................................3
1.1 Propósito......................................................................................................................3
1.2 Alcance........................................................................................................................3

2 Contenido...........................................................................................................................4
2.1 Proceso punto de venta................................................................................................4
 1 Overview

1.1 Purpose

This instruction explains how to do something by giving details for 3080-SOP-01. Please
refer to this SOP to understand who does what in the process. This document explains only
how to do it.

1.2 Scope

Regions/Countries/Locations/Segments Global / Applies to all Locations

1.3 Upstream and Downstream Documents

See Excel File UpDown-Stream Documentation

1.4 Abbreviations and Definitions

Abbreviation/Term Definition/Responsibility
SWI Standard Working Instruction
SOP Standard Operating Procedure
Reviewer Reviewer of the document.
His role is to review and confirm that SWI is
clear and understandable.
Approver Approver of the document.
His role is to approve and check that SWI is
applicable for his team.
 2 Instructions
This instruction can also be found in ServiceNow at the following address:
How to Create a Knowledge Article

2.1 Search Knowledge in ServiceNow

# Acti Illustrati
on on
1 Search the filter Navigator for
'Knowledge' and click on the option
under the 'Service Desk' menu:

2.2 Create an Article

# Action /
Illustration
1 In the upper left click on 'Create an Article'
2.3 Fill Mandatory Fields

# Action /
Illustration
1 Fill in all required fields, be sure to follow the template loaded into the text field. Then
click submit

2.4 Publish

# Action /
Illustration
1 This will only submit the draft of the article, you can go back in an edit it, and once it is
ready to be published, click on 'Publish' to route for approval

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