ISO Clause Question/s

Were external and internal issues relevant to the organization identified? How and what record
will evidence such? Is the record updated, as necessary? (*hint – Business Model Canvas and/or
SOAR Analysis)
4.1
Natukoy mo na ba ang mga external at internal na issues na makakaapekto sa inyong
organisasyon? Paano at saan eto naisulat? Eto ba ay updated? (*pahiwatig – Business Model
Canvas at/o SOAR Analysis)
Were you able to identify your process’ stakeholders AND their needs and expectations? Is the
document updated as necessary? (*hint –Stakeholders Analysis)
4.2
Natukoy mo na ba ang inyong process' stakeholders at ang kani-kanilang pangangailangan at
inaasahan? Nababago ba ang mga dokumento kung kinakailangan? (*pahiwatig -Stakeholders
Analysis)
Aside from the identified external and internal issues and stakeholder analysis, was the scope of
the QMS determined and discussed in any document? Where? e.g. types of products and
services covered; any clause exclusions, etc.
4.3
Maliban sa mga natukoy na external and internal issues at stakeholder analysis, natukoy at
naisulat din ba ang scope ng QMS? Saan ito nakasulat? (halimbawa: mga nasakop na products at
services, mga clause exclusions, etc.)
Was there a documented business process chart? Is this updated? Are these processes defined
in the Management System Manual?
4.4.1
Meron bang nakasulat na business process chart? Updated ba ito? Nakasulat ba ito sa
Management System Manual?
Is the implementation of your process evidenced by required documented information as
dictated by your process’ procedures? (*hint – check the implementation of all procedures
related to the process being audited)
4.4.2
May kaukulang documented information (halimbawa: process procedure) ba ang pagsasagawa
ng inyong proseso o trabaho? (*pahiwatig - pakicheck ang aktwal na pagsagawa ng procedures,
nasusunod ba ang lahat na nakasulat dito)
Does the top management exhibit its leadership through the following?
- taking accountability in implementing effective QMS
- Quality Policy and corresponding objectives/targets set are well communicated
- promoting risk-based thinking
- ensuring that necessary resources are provided
- promoting improvement of processes
5.1.1
Naipapakita ba ng top management ang kanilang leadership sa pamamagitan ng mga
sumusunod:
- pagiging accountable sa pagpatupad ng isang maayos na QMS
- pag communicate ng Quality Policy at kaukulang objectives/targets
- pagtaguyod ng risk-based thinking
- pagbigay ng mga kinakailangang resources
- pagtaguyod ng magandang pagbabago sa mga proseso
5.1.2 Top management must ensure:
- customer and applicable statutory and regulatory requirements are consistently
complied with
- relevant risks and opportunities are determined and addressed by the organization
- maintained customer satisfaction

Nasisiguro ba ng Top management na:

- ang customer at applicable statutory at regulatory requirements ay palaging nasusunod
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at nagagawa
- ang kaukulang risks and opportunities ay natukoy at naaaddress ng organisasyon
- nananatili ang customer satisfaction
Is there an available Quality Policy?
5.2.1
Mayroon bang Quality Policy?
Is the Quality Policy documented? Are process owners aware of the Quality Policy?
5.2.2
May nakasulat ba na Quality Policy? Alam ba ng mga process owners ang Quality Policy?
Are responsibilities and authorities for relevant roles documented and communicated? In what
record? (*hint – usually seen in Table of Organization, Job Descriptions and/or Appointment
Letters)
5.3
Nakasulat ba at na-communicate ang responsibilities at authorities ng iba't ibat posisyon? Saan
ito nakasulat? (*pahiwatig - malimit makita sa Table of Organization, Job Descriptions and/or
Appointment Letters)
Are risks AND opportunities of the process identified? How and in what documented
information? Is it updated as necessary? Are the ratings acceptable? (*hint – document to be
checked is the Risk Register vs. the Risk Management Guidelines)
6.1.1
Natukoy ba ang mga risk at opportunities ng proseso? Paano at saan ito nakasulat? Nababago
ba ito pag kinakailangan? Tama ba at katanggap-tangap ang ratings?
Are relevant (high and medium) risks addressed? How? Do the controls need updating? (*hint –
document to be checked is usually the SRDS)
6.1.2
Nabigyan ba na kaukulang aksyon o controls ang mga high and medium risks? May mga controls
ba na kailangan baguhin? (*pahiwatig - check SRDS)
Are the set objectives/targets of the process,
- aligned with the Quality Policy
- measurable AND monitored
- communicated to concerned
- updated as appropriate
6.2.1
Ang mga nakatakdang objectives/targets ba ng mga proseso ay:
- naka-align sa Quality Policy?
- pwedeng sukatin at subaybayan?
- naipamahagi sa kinaukulan?
- nababago, kung kailangan?
To achieve the set objectives/targets of the process, what document will evidence the following
(*hint – document for this is usually the SQOT or SRDS)?
- programs/strategies to achieve the target
- resources needed to support the programs/strategies
- who will be responsible in Implementing the programs/strategies
- the timeline of the programs/strategies
Are the mentioned items above really being implemented?
6.2.2
Para makamit ang objectives/targets ng ating proseso, Anong dokumento ang nagpapatunay sa
mga sumusunod? (*pahiwatig – paki-check ng SQOT o SRDS)?
- programs/strategies para makamit ang target
- mga mapagkukunan o kailangan para suportahan ang programs/strategies
- sino ang may pananagutan sa pagsagawa ng programs/strategies
- ang timeline ng pagsagawa ng programs/strategies
Naisagawa ba ang mga nakasaad sa taas?
6.3 Whenever there are any relevant changes in the process (e.g. new service, new technology, new
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product, etc.), ensure that the following documented information are reviewed for any
necessary changes:
- Risk Register
- any affected system procedures (or a new system procedure may be created)
- SRDSs
- Table of Organization

Kung may mga pagbabago sa proseso (e.g. new service, new technology, new product, etc.),
nasisiguro ba na ang mga sumusunod na documented information ay napag-aralan sa mga
kinakailangang baguhin?:
- Risk Register
- apektadong system procedures (o kinakailangan bang gumawa ng bagong system
procedure)
- SRDSs
- Table of Organization
Are needed resources of the process being audited identified? Where? (*hint – SRDS, SQOT
and/or any document identifying planning of needed materials/services)
7.1.1
Natukoy ba ang mga kailangan na resources sa proseso? Saan? (*pahiwatig – SRDS, SQOT o
kahit anong document na nagtutukoy ng pagpaplano ng mga kailangang materyales at serbisyo.
Are the people involved in the process being audited competent/knowledgeable of their
assigned responsibilities? If there are weaknesses or gaps, are these being addressed thru
trainings or orientations?
7.1.2
Ang mga tao ba na kasama sa proseso ay may kakayahan o kaalaman sa kanilang mga
responsibilidad? Kung may mga pagkukulang, eto ba ay nasosolusyunan sa pamamagitan ng
mga training o orientation?
For the process being audited, are needed infrastructures provided AND maintained? (*hint –
when we talk about ‘maintained’, look for any preventive maintenance activities)

Infrastructures would include any of the following:

- buildings and utilities
- equipment (service vehicles, computers including software used)
- information and communication technology
7.1.3
Ang mga kailangan ba na imprastraktura ay naibigay at napapanatili? (*pahiwatig – kapag
pinagusapan ang ‘maintained’, humanap ng kahit anong preventive maintenance activities)

Ang mga imprastraktura ay maaaring ang mga sumusunod:

- building at utilities
- mga kagamitan (sasakyan, computers kasama ang mga softwares na ginagamit)
- teknolohiya sa information at communication
For the process being audited, is the working environment appropriate to its needs? (*hint:
social needs – calm, non-confrontational; psychological needs – stress-reducing, burnout
prevention; physical – temperature, humidity, light, airflow, hygiene, noise)
7.1.4
Para sa proseso, ang kapaligiran sa trabaho ba ay sapat sa mga pangangailangan? (*pahiwatig:
pangangailangan sa pakikipagkapwa – kalmado, non-confrontational; pangangailangan sa
pangkaisipan - nakakabawas ng stress, pagpigil ng burnout; pisikal – temperature, halumigmig,
ilaw, daloy ng hangin, hygiene, ingay)
7.1.5.1 Are there any resources needed (e.g. measuring or monitoring equipment) to ensure valid and
reliable results when monitoring or measuring is used to verify the conformity of
products/services?
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May mga kailangan ba na resources (halimbawa: gamit pang sukat at pagsubaybay) para
masigurado ang balido at maasahan na resulta kapag ang pagsusubaybay o pagsusukat ay
ginagamit sa pag papatunay ng conformity ng produkto/serbisyo?
Do all measuring equipment (e.g. weighing scale, calipers, gauges, etc.) have evidence that it
has been calibrated at specified intervals against international or national measurement
standards? (*note: a newly purchased equipment does not guarantee accuracy and therefore
would still require proof of calibration)

Are non-calibrated and/or damaged measuring equipment labeled to avoid accidental use of
such?

Are these measuring equipment stored appropriately?

7.1.5.2
Ang lahat ba ng gamit panukat (halimbawa: weighing scale, calipers, gauges, atbp) ay may
eidensya na eto ay na-calibrate sa tinukoy na interval ng international o national measurement
standards? (*tandaan: ang bagong bili na gamit ay hindi naggagarantiya ng accuracy at
nangangailangan pa rin ng proof ng calibration.)

Ang mga non-calibrated at mga sira na gamit panukat ay may label ba para maiwasan ang
aksidenteng pag gamit nito?

Ang mga gamit na panukat ba na ito ay nakaimbak o nakatago ng maayos?

Are required minimum knowledge defined for any relevant tasks handled within the process
being audited? (e.g. driver – should know how to read and interpret the road signs)

If there are weaknesses or gaps, are these being addressed thru trainings or orientations or
conferences?

Are there any knowledge necessary to keep up with the changing needs and trends? (e.g. new
technology, new law, realizations from other partners in the industry, etc.)

7.1.6
Natukoy ba ang minimum na kaalaman sa kahit anong trabaho sa proseso? (halimbawa: drayber
– kailangan ay marunong magbasa at umintindi ng mga palatandaan or signs sa daan.

Kapag may kailangan na training/awareness, paano mo natitiyak na eto ay naaddress?

(*pahiwatig - kasama sa mga maaaring aksyon ang pagtakda ng training, paggabay, pag lipat ng
tao, o pag kontranta sa may mga kakayahan na tao.

May mga kaalaman ba na kailangan upang makasabay sa pabago-bago na pangangailangan at

trends? (halimbawa: bagong teknolohiya, bagong batas, mga realisasyon galling sa ibang
partners sa industriya, atbp)
7.2 Are training/awareness needs of the people under the process being audited identified? How?
(*note: if process being audited is the HRD, the more appropriate question would be “Do you
facilitate identification of training/awareness needs of the organization as a whole?”)

How do you ensure that persons working within your process are competent on the basis of
appropriate education, training, or experience?

When there are training/awareness needs, how do you ensure that these are addressed? (*hint
– possible actions may include provision of training to, mentoring of, the re-assignment of the
employee, or contracting of competent persons)

When trainings or awareness sessions are given to those who need it, how is effectiveness of
 ISO Clause Question/s
such action evaluated?

Natukoy ba ang nararapat na training/awareness ng tao sa proseso? Paano? (*note para sa

internal auditor ng HRD: kapag ang proseso na ino-audit ay HRD, ang mas nararapat na tanong
ditto ay “Kayo ba ay nagsasagawa ng pagtukoy ng trainng/awareness na nararapat sa
organisasyon?”)

Paano mo natitiyak na ang mga tao sa proseso na ito ay may kakayahan base sa nararapat na
edukasyon, training, o karanasan?

Kapag may kailangan na training/awareness, paano mo natitiyak na eto ay naaddress?

(*pahiwatig - kasama sa mga maaaring aksyon ang pagtakda ng training, paggabay, pag lipat ng
tao, o pag kontranta sa may mga kakayahan na tao.

Kapag ang training o awareness ay naibigay sa mga may kailangan nito, paano nasusuri kung eto
ba ay effective?
All members of the organization (including those that are outsourced, should be aware of the
following):
- Quality Policy
- relevant quality objectives and targets
- their contribution to and the implications of not conforming with the QMS
requirements
7.3
Ang lahat ng miyembro ng organisasyon (kasama ang mga tagalabas na mangagawa) ay dapat
alam ang mga sumusunod:
- Quality Policy
- May kaugnayan na quality objectives and targets
- Ang kanilang kontribusyon at implikasyon ng hindi pagsunod sa QMS requirements
All relevant internal AND external communications within the process would have to ensure
that the following are determined:
- on what it will communicate
- when to communicate
- with whom to communicate
- how to communicate
- who communicates
7.4
Kailangan na natukoy ang mga sumusunod sa lahat ng may importansya na internal and external
na komunikasyon sa proseso:
- Ano ang nais na ipaalam
- Kailan ito ipapaalam
- Kanino ito ipapaalam
- Paano ito ipapaalam
- Sino ang magpapaalam
7.5.1 The following general documented information requirements would have to be available with
the process:
- Quality Policy
- System Procedures Manual
- Risk Register
- SRDS
- Objectives and Targets
- Documented Information Management Table
- Masterlist of External Documented Information
- Corrective Action Report
 ISO Clause Question/s
Ang mga sumusunod na general documented information requirements ay kailangan na
mayroon sa proseso:
- Quality Policy
- System Procedures Manual
- Risk Register
- SRDS
- Objectives and Targets
- Documented Information Management Table
- Masterlist of External Documented Information
- Corrective Action Report
Relevant documented information would have to ensure that the following are considered:
- appropriate identification (e.g. title, date, author)
- appropriate format (e.g. language, software version)
- appropriate media (e.g. paper, electronic)
- appropriate review and approval
7.5.2
Kailangan masigurado na ang mga sumusunod ay maconsider sa mga may kaugnayan na
documented information:
- Naaangkop na identipikasyon (e.g. title, date, author)
- Naaangkop na format (e.g. lenggwahe, software version)
- Naaangkop na media (papel, electronic)
- Naaangkop na pag-review at pag-apruba
Required documented information of the process would always have to be available and
suitable for use. It should also be adequately protected from loss of confidentiality, improper
use, or loss of integrity (e.g. no tampered documents, etc.)
7.5.3.1
Ang mga required na documented information ng proseso ay kailangan laging nandyan at
maaaring gamitin. Ito ay kailangan din protektado sa pagkawala ng confidentiality, sa maling
paggamit, o pagkawala ng integridad (halimbawa: walang pinakielaman na dokumento, atbp)
7.5.3.2 Are distribution of manuals and forms controlled? How?

Whenever there are needed revisions, are the old/superseded documents retrieved effectively?
How?

Is the storage method of any documented information appropriate to ensure that the
documented information is preserved?

Are versions or changes identified? (*hint: revision numbers, as of, etc.)

Are retention periods of ‘records’ defined and followed? How are lapsed records disposed?

Are external references relevant to the process controlled? How? (e.g. Standards, Equipment
Manuals, Books, Government Memorandums, etc..)

Ang pamamahagi ng manuals at forms ba ay kontrolado? Paano?

Kapag mayroon kailangan baguhin sa dokumento, ang mga luma ba na dokumento ay nabawi ng
maayos? Paano?

Ang pagtago ng mga documented information ay naaangkop para masigurado na ito ay

naiingatan?

Ang mga pagbabago ba ay natutukoy? (*pahiwatig: revision numbers, as of, etc.)

 ISO Clause Question/s
Ang mga retention periods ba ng mga records ay natukoy at nasusunod? Paano?

Nako-control ba ang mga dokumento galling sa labas ng kumpanya (halimbawa: Standards,

Equipment Manual, Books, Government Memorandums, etc.)?
Does the process implement whatever is in its plans? (e.g. what is written in its SQOT or SRDS?)

Does the process have any outsourced services? If yes, how is it controlled? See questions under
8.4.1 to 8.4.3
8.1
Nagawa ba ng proseso kung ano ang naiplano? (halimbawa: ano ang nakasulat sa SQOT o
SRDS?)

Ang proseso ba ay may mga serbisyo na kinukuha sa labas? Kung oo, paano ito kontrolado?
Tignan ang mga tanong sa iababa ng 8.4.1 haggang 8.4.3
Any of the following issues would have to be relayed properly to the customer (with proper
documentation):
- providing any information related to the organization’s product/service
- handling client inquiry
- preparation of contracts (or handling orders) and any changes to such
- anything related to client feedback and/or complaint
- handling any property that is owned by the customer
- any changes that will arise from relevant contingency actions
8.2.1
Ang mga sumusunod na issue ay kailangan na ipaalam ng maayos sa customer (nararapat na
may tamang dokumentasyon):
- pagbigay ng impomasyon na may kaugnayan sa produkto o serbisyo ng organisasyon
- pag-handle ng mga tanong ng client (o client inquiry)
- paghanda ng mga kontrata (at paghawak ng orders) at kahit anong pagbabago
- kahit anong may kaugnayan sa reaksyon at reklamo ng client
- paghawak ng kahit anong gamit na pagmamay-ari ng customer
- kahit anong pagbabago na mangagaling sa mga contingency na aksyon
How do you ensure that all applicable statutory and regulatory requirements applicable to the
company are complied with in a timely manner?
8.2.2
Paano mo natitiyak na ang mga naaangkop na statutory at regulatory na requirements sa
kumpanya ay nagagawa o nasusunod sa tamang panahon?
Before committing to supply products/services to a customer, does the organization review the
following?
- requirements specified by the customer (are the requirements documented?)
- requirements not stated by the customer but necessary (are these documented?)
- applicable statutory and regulatory requirements
- contract or order requirements differing from previously expressed (are these
resolved?)
8.2.3.1
8.2.3.2 Bago mag-commit na magbigay ng produkto o serbisyo sa customer, ang organisasyon ba ay
naaaral ang mga sumusunod?
- Mga requirements na tinukoy ng customer (nakadokumento ba ang requirements?)
- Mga requirements na hindi natukoy ng customer ngunit kailangan (eto ba ay
nakadokumento?)
- Naaangkop na statutory at regulatory requirements
- Kontrata o order requirement na nagpapaiba sa naunang natukoy (eto ba ay
nasolusyonan?)
8.2.4 Are relevant persons informed of any changes generated from the previous questions in 8.2.3.1
and 8.2.3.2
 ISO Clause Question/s

Naipapaalam ba sa mga tao ang kahit anong pagbabago sa naunang tanong sa 8.2.3.1 at
8.2.3.2?
Is there a system procedure created to capture design activities?
8.3.1
Meron bang proseso na nagawa para sa mga gawain sa pagdisenyo ng produkto o serbisyo ng
organisasyon?
Are design planning activities captured in a documented information? Where? Are the following
evident in this documented information (*Note: only when applicable)?
- the nature, duration and complexity of the design and development activities
- the required process stages, including applicable design and development reviews
- the required design and development verification and validation activities
- the responsibilities and authorities involved in the design and development process
- the internal and external resource needs for the design and development of products
and services
- the need to control interfaces between persons involved in the design and
development process
- the need for involvement of customers and users in the design and development
process
- the requirements for subsequent provision of products and services
- the level of control expected for the design and development process by customers
and other
8.3.2 - relevant interested parties

Ang pagpaplano ba ng pagdedesenyo ay naisama sa documented information? Saan? Ang mga

sumusunod ba ay makikita sa documented information? (tandaan: kapag naaangkop lamang)
- uri, tagal, complexity ng mga gawain ng paggawa at pagdisensyo
- mga kailangan na process stage, kasama ang mga naaangkop na pagaaral sa paggawa
at pagdisensyo
- mga kailangan na gawain ng design and development verification and validation
- Responsibilidad at otoridad na kailangan sa proseso ng paggawa at pagdisenyo
- mga kailangan na internal and external na resource para sa paggawa at pagdisenyo ng
produkto at serbisyo
- ang kailangan para madamay ang customer at user sa proseso ng paggawa at
pagdisenyo
- mga requirements para sa kasunod sa paggawa ng produkto at serbisyo
- lebel ng kontrol sa inaasahan ng customers sa proseso ng paggawa at pagdisenyo
- mga may kinalaman na interested parties
8.3.3 Are the following design and development inputs recorded in a documented information?
Where? (*Note: only when applicable)
- functional and performance requirements
- information derived from previous similar design and development activities
- statutory and regulatory requirements
- standards or codes of practice that the organization has committed to implement
- potential consequences of failure due to the nature of the products and services

Ang mga sumusunod na design and development inputs ba ay nakasulat sa documented

information? Saan? (*tandaan: kapag naaangkop lamang)

- functional at performance requirements

- impormasyon na nakuha sa naunang kaparehong design and development activities
- statutory and regulatory requirements
- standards or codes of practice na ipinangako ng organisasyon na gagawin
- potensyal na kahihinatnan ng failure dahil sa nature ng produkto at serbisyo
 ISO Clause Question/s

During the design of service/s, are there controls in place to ensure that (*Note: only when
applicable):
- the results to be achieved are defined
- reviews are conducted to evaluate the ability of the results of design and development
to meet requirements
- verification activities are conducted to ensure that the design and development
outputs meet the input requirements
- validation activities are conducted to ensure that the resulting products and services
meet the requirements for the specified application or intended use;
- any necessary actions are taken on problems determined during the reviews, or
verification and validation activities
8.3.4

Habang nagdidisensyo ng produkto o serbisyo, mayroon bang mga controls para siguraduhin
ang mga sumusunod: (*tandaan: kapag naaangkop lamang)
- ang resulta na kailangan makamit ay natukoy
- mga pag-aaral para masuri ang kalidad ng resulta ng design and development na
magawa ang requirements
- ginawa ang mga gawain sa pagberipika para masigurado na ang produkto at serbisyo ay
nakamit ang requirements para sa natukoy na application o tamang gamit;
- Ang mga nararapat na aksyon ay nagawa sa mga problema na natukoy habang pinag-
aaralan o verification and validation activities
Do the outputs of the designed service/s meet the following? (*Note: only when applicable)
- meet the input requirements
- are adequate for the subsequent processes for the provision of products and services
- include or reference monitoring and measuring requirements, as appropriate, and
acceptance criteria
- specify the characteristics of the products and services that are essential for their
intended purpose and their safe and proper provision.
8.3.5
Nakamit ba ang mga sumusunod ng output ng nadisenyo na produkto o serbisyo? (*tandaan:
kapag naaangkop lamang)
- nakamit ang input requirements
- naaangkop sa susunod na proseso sa paggawa ng product at serbisyo
- may kasama na requirements sa pagsukat at pagsubaybay kung naaangkop, at
acceptance criteria
For the designed services, were the following recorded? Where? (*Note: only when applicable)
- design and development changes
- the results of reviews
- the authorization of the changes
- the actions taken to prevent adverse impacts

8.3.6 Para sa mga nadisensyo na produkto o serbisyo , ang mga sumusunod ba ay natatala? Saan?
(*note: kung naaangkop lamang)
- pagbabago sa design at development
- resulta ng pag-aaral
- pag otorisa ng mga nabago
- mga aksyon para maiwasan ang hindi magandang epekto

8.4.1 For any externally provided processes, products and services, do you ensure that they undergo:
- accreditation procedure
- evaluation procedure
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Para sa mga externally provided na proseso, produkto, at serbisyo, tinitiyak mo ba na sila ay
dumadaan sa:
- proseso ng akreditasyon
- proseso ng pagsusuri o pag-evaluate ng kanilang performance
For any externally provided processes, products and services, how are performance of such
monitored? How do you ensure that the efficiency of such are closely controlled to ensure that
it will not affect the management system of your company?
8.4.2
Para sa mga externally provided na proseso, produkto, at serbisyo, paano nasusubaybayan ang
performance nila? Paano mo natitiyak na ang efficiency ay kontrolado para matiyak na hindi ito
makakaapekto sa management system ng kumpanya?
How do you ensure that you are effectively and clearly communicating your requirements to
your external providers? (e.g. clear instructions in the Purchase Order, Contracts, etc.)
8.4.3
Paano mo natitiyak na ang mga requirements ay epektibo at malinaw mong napapaalam sa
iyong external providers? (halimbawa: malinaw na instruction sa Purchase Order, Contracts, at
iba pa)
Are the following provided and/or available and/or implemented in the process being audited?
- The characteristics of the products to be produced; or the services to be provided; or
the activities to be performed
- Plans related to the process (ex: Preventive Maintenance Program, Internal Audit
Schedule, Annual Training Program, etc.)
- Implementation of actions to prevent human error
- Any necessary tests to be conducted (e.g. test runs of equipment repaired)
- Inspection prior to release of products or services
8.5.1
Ang mga sumusunod ba ay mayroon, naibigay, o nagawa ng proseso?
- mga katangian ng produkto na ginawa; o serbisyo na naibigay, o mga aktibidad na
ginawa
- plano na may kaugnayan sa proseso (halimbawa: preventive maintenance program,
Internal Audit Schedule, Annual Training Program, etc.)
- Paggawa ng mga aksyon para maiwasan ang pagkakamali ng tao
- Kahit anong nararapat na pagsusuri na isasagawa (halimbawa: test run ng equipment
na naayos)
- Inspeksyon bago irelease ang produkto o serbisyo
Do any product/service outputs have unique identification for traceability purposes? (e.g.
Contract numbers, Job Order numbers, etc.).
8.5.2
Ang mga product.service outputs ba ay may kakaibang pagkikilanlan para sa layuning
pagbabakas (Halimbawa: contract numbers, job order numbers, etc.)
Do any property belonging to customers OR external providers well taken cared of? For any
damages or loss of property, was the incident documented and communicated to the customer/
external provider? (*hint: property may include materials, components, tools and equipment,
premises, intellectual property and personal data)
8.5.3
Ang mga gamit na pagmamay-ari ba ng customer o external provider ay maayos na naaalagaan?
Sa bawat danyos o pagkawala ng gamit, ang insidente ba ay nadokumento at napaalam sa
customer/external provider? (*pahiwatig: Ang mga gamit na ito ay maaaring materyales,
components, gamit, lugar, intellectual property at personal na datos.
Any outputs during production or service provision must be preserved to the extent necessary.
8.5.4
Ang mga outputs habang paggawa ng produkto o serbisyo ay kailangan na naiingatan hanggang
sa lawak ng pangangailangan?
8.5.5 Post-delivery requirements would have to be complied with. (*note: Post-delivery requirements
 ISO Clause Question/s
would include any of the following: warranty provisions, contractual obligations such as
maintenance services, and supplementary services such as recycling or disposal).

Ang mga requirements ng post-delivery ay kailangang maisagawa. (*note: Kailangan na kasama

post-delivery requirements ang mga sumusunod: warranty provision, obligasyon ng kontraktwal
tulad ng serbisyo ng pagpapanatili, at karagdagang serbisyo tulad ng recycling o pagtatapon).
Any changes during the production or service provision must be documented and
reviewed/approved (e.g. Extensions, Contract Revisions, Special Requests, etc.)
8.5.6
Kahit anong pagbabago sa production o serbisyo ay kailangan na madokumento at masuri/ma-
aprubahan (halimbawa: extensions, rebisyon sa kontrata, special requests, at iba)
Whenever a product is about to be released or a service is about to be met, the following would
have to be documented:
- Evidence of conformity with the acceptance criteria
- traceability to the persons authorizing the release
8.6
Sa tuwing ang produkto ay malapit ng irelease o ang serbisyo ay malapit ng matapos, ang mga
sumusunod ay dapat maidokumento:
- ebidensya ng conformity sa acceptance criteria
- pagbabakas ng otorisadong tao para irelease

Any relevant nonconformities would have to be dealt with in one or more of the following ways:
- correction
- segregation, containment, return or suspension of provision of product/service
- informing the customer
- obtaining authorization for acceptance under concession

If the nonconformity is corrected, conformity to the requirements would have to be verified.

8.7.1
Kahit anong nonconformities ay kailangang maiayos sa isa man sa mga sumusunod na paraan:
- pagwawasto
- paghihiwalay, containment, pagbabalik o suspension ng paggawa ng produkto/serbisyo
- Pagbigay alam sa customer
- Pagkuha ng otorisasyon para tanggapin sa ilalim ng konsesyon

The issues seen in 8.7.1 would have to be properly documented to reflect the following:
- description of the nonconformity
- actions taken
- concessions obtained
- identification of the authority deciding the action in respect of the nonconformity
8.7.2
Ang mga issues na nakita sa 8.7.1 ay kailangang maayos na madokumento para maipakita ang
mga sumusunod:
- Paglalarawan ng nonconformity
- Mga ginawang aksyon
- Nakuha na konsesyon
- Pagkikilanlan ng may otoridad na magdedesisyon sa aksyon ng nonconformity.
All set objectives and targets (and its SRDS’) would have to be monitored and evaluated.
9.1.1
Lahat ng natakdang objectives and targets (at SRDS’) ay kailangan na nasusubaybayan at
nasusuri.
9.1.2 How are customer perception (satisfaction) measured? How is it documented? (*note:
customer perception is not just limited to the use of customer survey forms)
 ISO Clause Question/s
Paano nasusukat ang satispaksyon ng customer? Paano ito nadodokumento? (*note ang
persepsyon ng customer ay hindi nalilimitahan sa pag gamit ng customer survey forms lamang).
Does the process being audited analyze its recorded data to evaluate its contribution to the
following areas:
- conformity of products or services
- the degree of customer satisfaction
- the performance and effectiveness of the QMS
- the effectiveness of actions taken to address risks and opportunities
- the performance of external providers
9.1.3
Ang mga datos ba na natala o na-generate ng proseso ay nasusuri upang malaman ang
kontribusyon nito sa mga sumusunod:
- conformity ng produkto o serbisyo
- antas ng satispaksyon ng customer
- performance at effectiveness ng QMS
- effectiveness ng aksyon na ginawa para ma-address ang risk at oportunidad
- performance ng mga external providers
How often is internal audit being conducted? Is it being conducted as scheduled?
9.2.1
Gaano kadalas isinasagawa ang internal audit? Eto ba ay nagagawa ng base sa schedule?
Is Audit Plan prepared to reflect the assigned auditors? Are audit checklists and reports
prepared? When planning, are importance of the processes considered?

In the Audit Plan, is the audit criteria and scope identified?

Are auditors selected to ensure objectivity and impartiality?

Are results of the audit reported to the management? Correction and Corrective Actions to any
findings are taken without undue delay?

May nagawa ba na audit plan upang ipakita ang mga nakatalaga na auditors? Ang mga audit
9.2.2
checklist at reports ba ay nagawa? Sa pagpaplano, kinokonsider ba ang kahalagahan ng mga
proseso?

Natukoy ba ang scope at audit criteria sa Audit Plan?

Ang mga auditors ba ay pinili para masigurado na ang makikita ay base sa katotohanan at hindi
sa emosyon, at para masigurado na ang pagtrato ay pare-pareho sa lahat?

Ang resulta ng audit ba ay ipinapaalam sa management? Ang Correction and Corrective Actions
ba sa mga nakita ay nagawa sa tamang panahon ng hindi naaantala?

Are Management Review conducted? How often?

9.3.1
Ang Management Review ba ay isinasagawa? Gaano kadalas?

Were all required agenda (letters a to f in 9.3.2) discussed and reflected in the Management
Review minutes?
9.3.2
Ang mga kailanganang pag-usapan na agenda (letters a to f ng 9.3.2) ay natalakay at nakasama
ba sa Management Review minutes?
9.3.3 Did the Management Review minutes include needed outputs such as decisions and actions
related to any of the following:
- opportunities for improvement
 ISO Clause Question/s
- any need for changes to the QMS
- resource needs

Nakalagay ba sa Management Review minutes ang mga kailangan na output tulad ng mga
desisyon at aksyon na may kaugnayan sa mga sumusunod?
- Oportunidad sa pagimprove
- Mga kailangan na pagbabago sa QMS
- Mga kailangan na resources
Any notable identified opportunities to improve/enhance customer satisfaction? (*Examples of
improvement includes: correction, corrective action, continual improvement, breakthrough
change, innovation and re-organization)
10.1
May mga nakita bang mga oportunidad para maimprove o mapaunlad ang satispaksyon ng
customer? (*halimbawa ng improvement ay: correction, corrective action, continual
improvement, breakthrough changes, inobasyon, at pag re-organisasyon)
For any nonconformities identified in the process, the following would have to be documented:
- correction
- determining the cause
- implement action needed to address the cause
- update of Risk Register (if necessary)
10.2.1
Sa bawat nonconformities na natukoy sa proseso, ang mga sumusunod ay dapat na
nakadokumento:
- Pagwawasto
- pagtukoy ng dahilan
- Pagsagawa ng kailangang aksyon para masolusyonan ang dahilan.
- Update ang risk register (kung kailangan)
There should be a documented evidence that the actions have been really implemented for the
nonconformities identified in Clause 10.2.1.
10.2.2
Mayroon dapat nakadokumento na ebidensya na ang aksyon ay naipatupad para sa natukoy na
nonconformities sa clause 10.2.1.
Any other noted areas that could further be improved?
10.3
Mayroon bang nakikita na maaari pang maimprove sa ino-audit na proseso?