CUSTOMER SERVICE:

RETURN & EXCHANGE POLICY

All products purchased from gulahmed  can be exchanged within 30

days only if: 

 The item(s) is defective or has missing accessories, wrong

size/order/article issue at the time of delivery.  

 Customer must notify us within 3 days of delivery of

order. Customer will be required to fill the
form https://www.gulahmedshop.com/contactform/index/index. 

Product ordered online can be exchanged at any “Gul Ahmed Exclusive” or

“Ideas” retail store. Tag/label must be intact at time of exchange
either from store or online. 

There are certain scenarios where it is difficult for gulahmed

to consider exchanges. Such scenarios include, but are not limited to the
following: 

 Exchange request is made outside the specified time frame. 

 Product colors may vary slightly due to the photographic lighting

source or the screen, thus the product is not eligible for exchange for
this particular reason.  

 Product is damaged because of use. 

 Product has been tampered. 

 Anything is missing from the package including price tags, labels,

original packing and order invoice.  

 Do not accept the parcel if it’s damage or seal opened. Gulahmed will

not be responsible for such exchanges.  

 Any excess fabric or embellishment utilized during shoots will not be

provided with the product unless mentioned on the website. 

 Gulahmed doesn’t take responsibility for items purchased from any

unauthorized sellers and individuals.  
  Any order placed at Gulahmed, will be delivered in the
original Ideas flyer and/or International and local orders that are
delivered in a box will be wrapped with the Ideas logo tape. We will
not entertain any complaint where customer hasn’t received the order
in the original flyer / tape.  

Refund:  

Gul Ahmed does not offer a “cash refund”. 

Refund may only be issued on credit/debit card order(s) when the customer

cancels the order, before Gul Ahmed starts processing the shipment. Or if an
article is found to be defective during Quality Control and being the only
piece available, gets removed from the order. 

Order Cancellation 

Customer may cancel the order at any time before the order has been
processed.  

Gul Ahmed has the right to cancel orders for reasons such as - item is out of
stock, pricing errors, article found as defective in Quality Control or
the credit/debit card payment declined by the issuing financial institution. 

Domestic Shipping

In Pakistan, enjoy FREE Shipping on orders above PKR 2,000. From

July 27, 2021, a flat fee of PKR 100 will be charged on orders worth
less than PKR 2,000.

The customer will usually get an order in 3-5 business days after
the order has shipped out. After your payment is authorized, it can
take up to 2 days for us to process your order and ship it. This is
just an estimate and does not include weekends and holidays. We
do not ship to P.O Boxes. Delivery can take longer in remote areas
in Pakistan.

“Cash On Delivery” orders will be processed after successful

telephonic verification. However, Gul Ahmed holds the right to
process “Cash on Delivery” orders without telephonic verification for
verified customers and/or during a period of high volume that
includes sale, season launches, and other promotions.

Online Order Tracking

Shortly after placing order, we will receive an email with our order
number and an order tracking number (if a valid email address was
supplied). During transit of our package, we may enter that number
into their Order Tracking section to check our order status.

International Shipping

All international orders ship through DHL and are delivered in 8-10

business days after the order has shipped out. After your payment
is authorized, it can take us up to 2 days to process your order and
ship the package. This is only estimated and does not include
weekends and holidays. 

Free international shipping available on orders above $400 on

regular (non-sales) days. We do not provide FREE SHIPPING during

Customs, Duties and Taxes

 All international orders may be subject to taxes and duties.

 We ship your package “Duty and Taxes” unpaid, and we do not
calculate any local taxes or duties during checkout.
 Any fees that are due will be collected on delivery of the order.
 Any applicable customs, import and collection fees are the
responsibility of the customer.
 Customs authorities require that we state the value of your
order directly on your package(s).
 Taxes and fees are based on many factors, including location,
material, item value, etc. We have no control over these
charges and cannot predict what they may be as customs
policies vary widely from country to country.
  If your order does require any additional charges, they must
be paid by the customer for the package to clear customs.
 Consignees in Saudi Arabia must have a valid commercial
registration with Saudi Customs for smooth clearance and
delivery of shipments.
 In case a consignee does not have a valid commercial
registration, shipment will return back to origin without any
intimation.

Board of Directors of Gulahmed:

CHAIRMAN:

Mr. Mohomed Bashir joined the Board of Gul Ahmed Textile Mills Limited in 1982. He is
a fellow member of Chartered Institute of Management Accountants (CIMA), United
Kingdom.

In recognition of his services he was awarded Sitara‐e‐Imtiaz by the President of

Pakistan in 2006 and has also been conferred as Justice of Peace. On April 7, 2017 Mr.
Mohomed Bashir was awarded with the Grade d’ Officer in the National Order of Merit by
the President of the French Republic. On February19, 2020 Mr. Mohomed Bashir was
awarded the Knight of King, Northern Star Order, first class by the King of Sweden, Mr.
Carl Gustaf.

Mr. Mohomed Bashir has a very rich and extensive experience in the commerce and
textile industry. He is currently the Chairman of the Board of Directors of Gul Ahmed
Textile Mills Limited. He is also serving on the Boards of the following companies;

 Pakistan Business Council

 Gul Ahmed Energy Limited
 Habib Metropolitan Bank Limited
 GTM (Europe) Limited – UK
 Gul Ahmed International Limited (FZC) – UAE
 GTM USA Corp – USA
 Habib University Foundation
 Education Fund for Sindh
 Gul Ahmed Holdings (Private) Limited
 International Cotton Association Limited
 International Textile Manufacturers Federation (ITMF)

Presently, his honorary Government, Trade & Industry and Consular positions include:

 Honorary Consul General of Sweden – Sindh / Baluchistan

 Member National Export Development Board (NEDB)
  Member Pakistan China Business and Investment Forum
 Member of The Prime Minister’s Council of Business Leaders, Government of Pakistan,
Ministry of Commerce and Textile.
 Member on the Task Force on Textile Policy, Government of Pakistan, Ministry of
Commerce and Textile.
 Member, Pakistan France Business Council
 Member, Pakistan German Business Council
 Member, Pakistan Swedish Business Council

Previously, he has also held the following honorary Government and Trade and Industry
positions:

 Chairman, Pakistan Business Council (2014-2015)

 President, International Textile Manufacturers Federation (ITMF) (2010-2012)
 Member, Tax Reform Commission, Ministry of Finance (2014-2016)
 Member, Tax Advisory Council, FBR (2014-2016)
 Founder, Trustee, Fellowship Fund For Pakistan till 2013
 Member, Advisory Committee, Federal Tax Ombudsman, Government of Pakistan
(2011-2014)
 Member, Economic Advisory Council, Government of Pakistan (2008-2013/2001-2003)
 Member, Export Promotion Board, Government of Pakistan (2002-2007, 1995-1997)
 Member, National Strategy on Textiles (2006-2007)
 Chairman, Pakistan Britain Advisory Council (2002-2005)
 Chairman, All Pakistan Textile Mills Association (1989 -1990)
 Vice Chairman, All Pakistan Textile Mills Association (1982-1985)
 Chairman, Pakistan Swiss Trade and Industry Committee (1981-2000)
 Governing Board, Pakistan Design Institute (1981- 2000)
 Member, Advisory Board of CPLC, Government of Sindh (2010)

Vice Chairman/Executive Director:

Mr. Zain Bashir joined the Board in May 1997. He is also the Vice Chairman of the
Company and is a certified director from the Pakistan Institute of Corporate Governance
(PICG). He is on the Board of Landhi Infrastructure Development and Management
Company, which is responsible for enhancing the infrastructure of Landhi Industrial
Area. In 2009-2010, 2015-2016 & 2018-2019, he remained the Chairman and President
of the Landhi Association of Trade and Industry respectively. In 2012-2013, he remained
the Chairman of the Pakistan Bedwear Exporters Association. He has also served as the
Executive Committee Member of the Landhi Association of Trade and Industry.

His extensive association with the textile sector has provided him with an in-depth
knowledge of industry.

Chief Executive Officer:

Mr. Mohammed Zaki Bashir joined Gul Ahmed Textile Mills Limited in 2005 and
subsequently joined the Board in 2008. He is currently the Chief Executive Officer of Gul
 Ahmed Textile Mills Limited. He holds a graduate degree from Regents Business
School, UK, in the subject of International Business and is also a certified director from
the Pakistan Institute of Corporate Governance (PICG).

Mr. Mohammed Zaki Bashir is a member of Executive Committee of All Pakistan Textile
Mills Association (APTMA). He is also a member of the Pakistan Textile Council. Mr.
Mohammed Zaki Bashir has also been a member of the Entrepreneurs Organization
since 2014.  The Entrepreneurs Organization (EO) is a global, peer-to-peer network of
more than 12,000+ influential business owners with 173 chapters in 54 countries.  He is
also a member of the Pakistan Textile Council and serves on its board as a director.

Through his thorough knowledge of the Company, he has contributed to the overall
growth of the Company. He is also serving on the board of the following companies:

 Arwen Tech International Limited (FZC) – UAE

 Gul Ahmed Power Company (Private) Limited
 Gul Ahmed International Limited (FZC) – UAE
 GTM (Europe) Limited – UK
 GTM USA Corp. – USA
 Ideas (Private) Limited
 Gul Ahmed Holdings (Private) Limited
 Worldwide Developers (Private) Limited
 Sky Home USA Corp. –USA
 Pakistan Textile Council

Non-Executive Director:

Mr. Ziad Bashir has been a member of the Board since February 1999. A graduate from
Babson College, USA, with a bachelor degree in Entrepreneurial Studies, he has a
comprehensive experience of the textile sector and is involved in various developmental
and operational activities of the Company.

He is also associated with the Information Technology (IT) industry and has played a key
role in the transformation of the Company’s IT infrastructure. He is a certified director
from Pakistan Institute of Corporate Governance (PICG).

Over the years, he has served as Chairman of Landhi Association of Trade and Industry
and on the Board of Central Managing Committee of All Pakistan Textile Mills
Association (APTMA). He has also served as a President of Young Presidents
Organization (YPO) Pakistan and Executive Committee of the Pakistan Board of
Investment.

Furthermore, he is currently serving on the Prime Ministers Economic Advisory

Committee overseeing two key areas of Domestic Commerce and Information
Technology. With the aim of promoting provincial trade and investment, he has been
associated with the Punjab Board of Investment and Trade for almost a decade. He is
 also member of various committees on the Federal Board of Revenue to enhance the
capability of the tax system and overall uplift of the economy.

Non-Executive Director

Dr. Amjad Waheed joined the Board as an independent non-executive director on March
31, 2011. He is also the member of the Audit Committee of the Company. Dr. Amjad
Waheed holds a Doctorate in Business Administration with a major in Investments and
Finance from Southern Illinois University, USA and is also a Chartered Financial Analyst
(CFA). Since inception of the company (sixteen years ago), Dr. Amjad Waheed is the
CEO of NBP Fund Management Limited (NBP Funds), which is a subsidiary of National
Bank of Pakistan with Baltoro Growth Fund as the other joint venture partner. NBP
Funds is presently managing 27 mutual funds, 6 pension sub-funds and several
Advisory portfolios. Total assets under management of NBP Funds are presently around
Rs.190 billion. NBP Funds is one of the largest and highest rated Asset Management
Company in Pakistan.

Before moving back to Pakistan, Dr. Amjad Waheed was Assistant Professor of Finance
at Tennessee State University, USA and he has published several articles in top journals
of the world such as Journal of Banking & Finance and Financial Management.

Dr. Amjad Waheed has served or is serving on the boards of various companies
including Siemens (Pakistan), Nishat Mills, PICIC, Askari Bank, Millat Tractors, Fauji
Fertilizer, Pakistan Tobacco, Management Association of Pakistan, LRBT, BankIslami,
Telenor Microfinance Bank, Institute of Financial Markets of Pakistan (IFMP),
International Steels and Chairman of Mutual Fund Association of Pakistan (MUFAP).

Dr. Amjad Waheed is a certified director from Pakistan Institute of Corporate

Governance (PICG).

Independent Non-Executive Director:

Mr. Ehsan A. Malik joined the Board of Directors of the Company as an independent
non-executive director in June 2016. He is also the Chairman of the Audit Committee
and the Human Resources and Remuneration Committee of the Company. Mr. Ehsan
A.Malik is a certified director from the Pakistan Institute of Corporate Governance
(PICG). He is currently serving as the Chief Executive Officer of Pakistan Business
Council. From 1st September 2006 to 31st October 2014, Mr. Ehsan A. Malik was the
Chief Executive Officer of Unilever Pakistan Limited and a Director of Unilever Pakistan
Foods Limited. Prior to this he was Chairman and CEO, Unilever Sri Lanka Limited and
his earlier International appointments covered Unilever’s regional businesses in Egypt,
Lebanon, Jordan, Syria and Sudan as well as Unilever’s Head Office in UK. These
preceded senior commercial and financial roles at Unilever Pakistan. He is also a
Member of the Board of Directors of Abbott Laboratories Pakistan Limited, National
Foods Limited and Standard Chartered Bank Pakistan Limited.
 Mr. Ehsan A. Malik is a fellow member of the Institute of Chartered Accountants of
England and Wales, the Institute of Chartered Accountants of Pakistan and alumni of the
Wharton and Harvard Business Schools.

Independent Non-Executive Director:

Ms. Zeeba Ansar joined the Board as an independent non-executive director in April
2020. She has over 28 years of private and corporate banking experience. She did her
Bachelors in Economics and Statistics from the University of Punjab and then completed
her MBA in Marketing and Finance from the Institute of Business Administration. In her
career as a banker she has worked with Deutsche Bank AG as Manager Corporate
Banking Department and Faysal Bank as Senior Vice President and Corporate Head-
South. She then joined UBL as Executive Vice President and Regional Corporate Head-
South and retained the position for 10 years. Her most recent professional engagement
was with NIB Bank as Group Head-Corporate and Investment Banking where she
worked till 2017. She is also a member of the Board of Directors of Cherat Cement
Company Limited and SAMBA Bank Limited. She is a certified director from Pakistan
Institute of Corporate Governance.