Anouncement Fa Citilink Indonesia

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QG – OF – 07
CITILINK INDONESIA
CABIN CREW
ANNOUNCEMENT
ISSUE 01 – REVISION 02
FLIGHT OPERATIONS
THIS DOCUMENT IS A PROPERTY OF

CITILINK INDONESIA
0. PREFACE
0. PREFACE
This handbook will be reviewed as one of the communication subject

during initial or cabin crew training. Therefore, holders should
acquaint and familiarize themselves with its contents, not trying to
memorize, but would know when, the particular announcement
should be used appropriately.
Please let us know if you have any comment to contribute the future
development of the Cabin Crew Announcement handbook to the
following address:
Flight Operations Center

GMF Management Building 1st Floor, Soekarno Hatta-Airport
Phone +62 21 55912610
Soekarno-Hatta, October 7th, 2016
VIRNA PUSPITARANI
Chief Cabin Crew
CABIN CREW ANNOUNCEMENT
Date : 7 Oct 2016 Chapt. : 0 Issue-rev : 01-02 Page : 1

0. PREFACE

0.1 REVISION RECORDS
Chapter Notes Rev. Number

1.2 Added sentence 02
3.3 Added sentences 02
3.4 Revised word “tombol” to “tuas” 02
3.4 Deleted sentence 02
3.13 Revised word “you leave” to 02
“leaving”
5.14 Added sentences 02

5.17 Added note 02
5.18 Added note 02
5.22 Added note 02
Capt. Bambang Tarunaning Prang

SM Flight Standard and Technical

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0.2 TABLE OF CONTENTS

TABLE OF CONTENTS
0. PREFACE ........................................................................................ 1
0.1 REVISION RECORDS ........................................................... 3
0.2 TABLE OF CONTENTS ......................................................... 5
1. INTRODUCTION
............................................................................................ 1
1.1 PURPOSE
............................................................................................... 2
1.2 ANNOUNCEMENT PROCEDURES
....................................................... 2 1.3 CREW ASSIGNMENT
FOR PUBLIC ADDRESS ................................... 2 1.4 BAHASA
INDONESIA AND ENGLISH ANNOUNCEMENT ................... 2
1.5 THE USAGE OF RHYME
....................................................................... 3 1.6
NOMENCLATURE
.................................................................................. 3
2. CONVERSION TABLE AND TIME DIFFERENCE
........................................ 1
2.1 SPEED, ALTITUDE, TEMPERATURE
................................................... 2 2.2 METER - FEET
ALTITUDE CONVERSION TABLE ............................... 3 2.3
TIME DIFFERENCE
................................................................................ 4
3. ROUTINE ANNOUNCEMENT
....................................................................... 1
3.1 PASSENGER
BOARDING...................................................................... 2 3.2
WELCOME (DELEGATION FROM PIC)

................................................ 3 3.3 WELCOME
(CONTINUATION FROM PIC) ............................................ 5 3.4
SAFETY DEMONSTRATION
................................................................. 6 3.5 BEFORE TAKE
OFF (FOR NIGHTAND PREDAWN FLIGHT) .............. 9 3.6
AFTER TAKE OFF
................................................................................ 10 3.7
INFLIGHT SERVICE*
............................................................................ 11 3.8 F&B
SALES ON BOARD
...................................................................... 13 3.9
MERCHANDISE SALES ON
BOARD................................................... 13
3.10 F&B AND MERCHANDISE SALES ON BOARD

.................................. 14 3.11 BEFORE LANDING
............................................................................... 15 3.12
BEFORE LANDING (FOR NIGHT FLIGHT ONLY)
............................... 17 3.13 AFTER LANDING
.................................................................................. 18 3.14
REFUELING WHILE PASSENGER ON BOARD
.................................. 20
4. SEASONAL ANNOUNCEMENT
..................................................................... 1
4.1 FASTING BREAK
.................................................................................... 2 4.2
CELEBRATION OF SPECIAL DAYS

...................................................... 3 4.3 DOOR PRIZE
.......................................................................................... 4
5. IRREGULAR AND MISCELLANEOUS ANNOUNCEMENTS
........................ 1
5.1 DELAY
.....................................................................................................
2 5.2 PASSENGER PAGING
........................................................................... 4 5.3 MISSING
PASSENGER .......................................................................... 5
5.4 PASSENGER RESEATING
.................................................................... 6 5.5 ARTICLE
FINDING .................................................................................. 7
5.6 CABIN SPRAYING
.................................................................................. 7 5.7
SUSPENSION OF DRINK / MEAL SERVICE
......................................... 8 5.8 WAKING UP CUSTOMERS
PRIOR TO MEAL SERVICE...................... 9 5.9 DIMMING THE
CABIN LIGHT ................................................................. 9 5.10
DEBARRASSER
................................................................................... 10 5.11
TURBULENCE
...................................................................................... 10 5.12
MEDICAL ASSISTANCE
....................................................................... 11 5.13 RETURN
TO APRON (RTA) ................................................................. 11
5.14 RETURN TO BASE (RTB)
.................................................................... 12 5.15 DIVERSION
(AIRPORT CLOSED) ....................................................... 13
5.16 DIVERSION (HUMANITARIAN
REASON)............................................ 14 5.17 CABIN
DEPRESSURIZATION* ............................................................
15

5.18 MIQOT
................................................................................................... 16
5.19 IDENTIFYING PASSENGER BAGGAGE (BOMB THREAT)
............... 17 5.20 FIRE
.................................................................................................... 17
5.21 OXYGEN GENERATOR
ACTIVATED.................................................. 18 5.22 PILOT
ASSISTANCE (if Needed) ......................................................... 19



1. INTRODUCTION
1. INTRODUCTION
FA ANNOUNCEMENT
Date : 7 Oct 2016 Chapt. : Issue-rev : 01-02 Page :

1
1
1. INTRODUCTION
1.1 PURPOSE
The Cabin Crew Announcement Book issued by Flight Standard and
Technical Department to provide guidance for the in-flight standard
announcement. Cabin Crew should be familiar with its content.
The use of this book is required in order to familiarize the user with the
use of English with aviation standards. Standard phrases and words are
used in this manual to make the passengers feel comfortable and safe
during the flight.
1.2 ANNOUNCEMENT PROCEDURES

Cabin Crew 1 should make the announcement at his/her assigned
station (FWD entrance area), unless otherwise specified.
Cabin Crew 1 should hold and read this book and stand in front of the
passenger in forward cabin in making the announcement, unless
otherwise specified or if the announcement will be done in
circumstances where the use of a book can have an impact on safety.
In principle, all announcements should be made by refering to this book.
Nevertheless, the Cabin Crew 1 may modify the announcement or
referring to the Cockpit Announcement Book to be appropriate for the
given situation.
1.3 CREW ASSIGNMENT FOR PUBLIC ADDRESS

FA ANNOUNCEMENT

Making announcement is the responsibility of Cabin Crew 1. Delegation
to another cabin crew is subject to Cabin Crew 1’s discretion.
1.4 BAHASA INDONESIA AND ENGLISH

ANNOUNCEMENT
As we all agree that somehow English is the second language for our
cabin crew. This handbook will try to incorporate as many situations as
possible.
Since English is spoken informally in order to relay a relaxed and
comfortable environment, Bahasa Indonesia translations will not be
literal, but will be in a more polite format.
The content of each subject will be the same taking into consideration
the cultural difference of both languages. The purpose
1
2
1. INTRODUCTION
of this philosophy is that our passenger both Indonesian and foreigners

will find themselves comfortable with the same information they hear
from the cabin crew.
English-language words used in this book selected without considering
the diversity of accents and spelling used in the world. The words used
are common words that can be easily translated with or without using a
dictionary.
1.5 THE USAGE OF RHYME

Citilink Indonesia makes the rhyme as a trademark. Rhyme should be
read on every flight at certain times. Rhyme should not contain
elements that are contrary to legal and social norms prevailing in
society. Cabin crew may use his / her creation or modifying standard
rhyme.
FA ANNOUNCEMENT

1.6 NOMENCLATURE
Some sentences are to be read only on certain conditions and some
sentences are read as selection.
➢ : Read sentence in certain condition
# : Read sentence as an option based on the situation
1
3
1. INTRODUCTION
FA ANNOUNCEMENT

1
4
FA ANNOUNCEMENT

2. CONVERSION TABLE & TIME
DIFFERENCE
2. CONVERSION TABLE AND TIME

DIFFERENCE
FA ANNOUNCEMENT
Date : Chapt. : 2 Issue-rev : Page : 1

DIFFERENCE
24 Jun 2015
00-00
2.1 SPEED, ALTITUDE, TEMPERATURE
GRD SPEED ALTITUDE TEMPERATURE
KTS KPH MPH FT M oC oF oC OF
320 593 368 12.000 3,658 -23 -0,94 8 46,4

330 611 380 13.000 3,962 -22 -7,6 9 48,2
340 630 391 14.000 4,267 -21 -5,8 10 68,0
350 649 403 15.000 4,572 -20 -4 11 51,8
360 667 414 16.000 4,877 -19 -2,2 12 53,6
370 685 426 17.000 5,182 -18 -0,4 13 55,4
380 704 437 18.000 5,486 -17 1,4 14 57,2
390 702 449 19.000 5,791 -16 3,2 15 59,0
400 741 460 20.000 6,096 -15 5 16 60,8
410 759 472 21.000 6,401 -14 6,8 17 62,6
420 778 483 22.000 6,706 -13 8,6 18 64,4
430 796 495 23.000 7,010 -12 10,4 19 66,2
440 815 506 24.000 7,315 -11 12,2 20 68,0
450 833 518 25.000 7,620 -10 14,0 21 69,8
460 852 529 26.000 7,925 -9 15,8 22 71,6
470 870 541 27.000 8,230 -8 17,6 23 73,4
480 889 552 28.000 8,534 -7 19,4 24 75,2
490 907 564 29.000 8,839 -6 21,2 25 77,0
500 926 575 30.000 9,144 -5 23,0 26 78,8
510 945 587 31.000 9,449 -4 24,8 27 80,6
520 963 598 32.000 9,754 -3 26,6 28 82,4
530 982 610 33.000 10,058 -2 28,4 29 84,2
540 1,000 621 34.000 10,363 -1 30,2 30 86,0
550 1,019 633 35.000 10,668 0 32,0 31 87,8
560 1,037 644 36.000 10,973 1 33,8 32 89,6
570 1,056 656 37.000 11,278 2 35,6 33 91,4
580 1,074 667 38.000 11,582 3 37,4 34 93,2
590 1,093 679 39.000 11,887 4 39,2 35 95,0
600 1,111 690 40.000 12,192 5 41,0 36 96,8
610 1,130 702 41.000 12,497 6 42,8 37 98,6
620 1,148 713 42.000 12,802 7 44,6 38 100,4
FA ANNOUNCEMENT

DIFFERENCE
24 Jun 2015
00-00
2.2 METER - FEET ALTITUDE CONVERSION TABLE
METER FEET METER FEET

10 33 4,500 14,760
25 82 4,800 15,750
50 160 5,100 16,730
100 330 5,400 17,720
150 490 5,700 18,700
200 660 6,000 19,690
250 820 6,300 20,670
300 980 6,600 21,650
350 1,150 6,900 22,640
400 1,310 7,000 22,970
450 1,480 7,200 23,620
500 1,640 7,500 24,610
600 1,970 7,800 25,590
700 2,300 8,000 26,250
800 2,620 8,400 27,560
900 2,950 8,500 27,890
1,000 3,280 9,000 29,530
1,200 3,940 9,300 30,510
1,500 4,920 9,600 31,500
1,800 5,910 10,000 32,810
2,000 6,560 10,200 33,460
2,100 6,890 10,800 35,430
2,400 7,780 11,000 36,090
FA ANNOUNCEMENT

DIFFERENCE
2,700 8,860 11,400 37,400

3,000 9,840 12,000 39,370
3,300 10,830 12,500 41,010
3,600 11,810 13,000 42,650
3,900 12,800 14,000 45,930
4,200 13,780 15,000 49,210
24 Jun 2015
00-00
FA ANNOUNCEMENT

DIFFERENCE
2.3 TIME DIFFERENCE

DOMESTIC
ICAO IATA City Airport UTC
WAPP AMQ Ambon Pattimura +8

WALL BPN Balikpapan Sultan Aji M. Sulaiman +8
WITT BTJ Banda Aceh Sultan Iskandar Muda +7
WILL TKG Bandar Lampung Radin Inten II +7
WICC BDO Bandung Husein Sastranegara +7
WAOO BDJ Banjarmasin Syamsudin Noor +8
WIDD BTH Batam Hang Nadim +7
WIGG BKS Bengkulu Fatmawati Soekarno +7
WABB BIK Biak Frans Kaisiepo +9
WADD DPS Denpasar Ngurah Rai +8
WIHH HLP Jakarta Halim Perdanakusumah +7
WIII CGK Jakarta Soekarno-Hatta +7
WIJJ DJB Jambi Sultan Thaha +7
WAJJ DJJ Jayapura Sentani +9
WAHH JOG Jogjakarta Adisucipto +7
WAWW KDI Kendari Wolter Monginsidi +8
WATT KOE Kupang El Tari +8
WADL LOP Lombok Lombok Praya +8
WAAA UPG Makassar Sultan Hasanuddin +8
WARA MLG Malang Abdul Rahman Saleh +7
WAMM MDC Manado Sam Ratulangi +8
WIMM KNO Medan Kualanamu +7
WAKK MKQ Merauke Mopah +9
WIEE PDG Padang Pariaman Minangkabau +7
WAGG PKY Palangkaraya Tjilik Riwut +7

WIPP PLM Palembang Sultan Mahmud +7
Badaruddin II
WAFF PLW Palu Mutiara SIS Al-Jufrie +8
WIKK PGK Pangkal Pinang Depati Amir +7
WIBB PKU Pekanbaru Sultan Syarif Kasim II +7
FA ANNOUNCEMENT

DIFFERENCE
WIOO PNK Pontianak Sultan

Abdur
WARS SRG Semarang Ahmad
WARQ SOC Solo Adi So
WARR SUB Surabaya Juand
ICAO IATA City
WIOD TJQ Tanjung Pandan Hanan

WIDN TNJ Tanjung Pinang Raja H
WAQQ TRK Tarakan Juwata
WAYY PIM Timika Moses
INTERNATIONAL
ICAO IATA City
OMAA AUH Abu Dhabi Abu Dha

VAAH AMD Ahmedabad Sardar V
Patel
VOBL BLR Bangalore Bangalo
WBSB BWN Bandar Seri Brunei
Begawan
VTBS BKK Bangkok Suvarna
ZGHA CSX Changsha Huangh
ZUUU CTU Chengdu Shuang
VOMM MAA Chennai Chenna
ZUCK CKG Chongqing Jiangbe
VCBI CMB Colombo Bandara
VHGS DAC Dhaka Hazrat S
WPDL DIL Dili Preside
Lobato
ZSFZ FOC Fuzhou Changle
VOGO GOI Gowa Dabolim
ZGGG CAN Guangzhou Guangz
ZUGY KWE Guiyang Longdo
ZSHC HGH Hangzhou Hangzh
VVNB HAN Hanoi Noi Bai
FA ANNOUNCEMENT
Date : 17 May 2016 Chapt. : 2 Issue-rev : 01-01

DIFFERENCE
ZSOF HFE Hefei Hefei Luogang +8

VHHH HKG Hong Kong Hong Kong +8
VOHS HYD Hyderabad Rajiv Gandhi +5:30
OEJN JED Jeddah King Abdul Aziz +3
WMKJ JHB Johor Bahru Senai +8
WMKK KUL Kuala Sepang +8
Lumpur
ZPPP KMG Kunming Changsui +8
VMMC MFM Macau Macau +8
RPLL MNL Manila Ninoy Aquino +8
17 May 2016
01-01
ICAO IATA City Airport UTC
VABB BOM Mumbai Chhatrapati Shivaji +5:30

ZSCN KHN Nanchang Changbei +8
ZSNJ NKG Nanjing Nanjing Lukou +8
ZSNB NGB Ningbo Lishe +8
WMKP PEN Penang Penang +8
YPPH PER Perth Perth +8
ZQSD TAO Qingdao Qingdao Liuting +8
ZSPD PVG Shanghai Pudong +8
ZGSZ SZX Shenzhen Bao’an +8
WSSS SIN Singapore Changi +8
ZSWZ WNZ Wenzhou Longwan +8
ZHHH WUH Wuhan Tianhe +8
ZSAM XMN Xiamen Gaoqi +8
ZHCC CGO Zhengzhou Zhengzhou Xinzheng +8
FA ANNOUNCEMENT

DIFFERENCE
FA ANNOUNCEMENT
Date : 17 May 2016 Chapt. : 2 Issue-rev : 01-01

FA ANNOUNCEMENT

17 May 2016
01-01
3.1 PASSENGER BOARDING
➢ Ladies and gentlemen,
➢ Welcome aboard this ….. (a/c type) of Citilink Indonesia, QG …..
and please be seated in accordance with your boarding pass.
➢ Civil Aviation Safety Regulation stipulates that all luggages must
be placed under the seat or in the overhead luggage bins.
➢ Please do not place your luggage in a luggage bins containing
safety equipment, along the cabin aisle and foot area.
➢ Act No. 1 year 2009 Article 54 states that every person on board
the aircraft are prohibited from using communication devices such
as cellular phone and its features, removing life vest from the
aircraft, tampering or disabling the lavatory smoke detectors and
violating the rules.
➢ The consumption of conventional and or electronic cigarettes is
prohibited inside the aircraft.
➢ To passenger sitting next to the emergency exit, please learn the
Safety Instruction Card carefuly. If you do not wish to perform the
functions described in the event of an emergency, please ask the
cabin crew to reseat you.
➢ Thank you.
3.1 PASSENGER BOARDING

➢ Bapak dan Ibu Yth,
➢ Selamat datang di dalam pesawat ………. (a/c type) Citilink
Indonesia, QG ………. dan kami persilakan Anda untuk duduk
sesuai dengan boarding pass yang sudah Anda terima.
FA ANNOUNCEMENT
Date : 17 May 2016 Chapt. : 3 Issue-rev : 01-01 Page : 2

➢ Peraturan Keselamatan Penerbangan Sipil menetapkan bahwa

semua barang bawaan harus ditempatkan di bawah kursi atau di
tempat bagasi di atas.
➢ Mohon untuk tidak menempatkan barang bawaan Anda di dalam
tempat penyimpanan yang berisi alat-alat keselamatan, lorong
kabin dan area kaki.
➢ Undang-undang nomor 1 tahun 2009 pasal 54 menyatakan
bahwa setiap orang di dalam pesawat dilarang menggunakan
perangkat komunikasi seperti telepon genggam dan fiturnya,
memindahkan baju pelampung dari pesawat, merusak atau
mengganggu fungsi pendeteksi asap di kamar kecil, serta
melanggar tata tertib yang berlaku.
➢ Konsumsi rokok konvensional dan atau rokok elektronik tidak
diizinkan selama Anda berada di dalam pesawat ini.
➢ Kepada penumpang yang duduk di dekat jendela darurat kami
mohon Anda untuk mengetahui cara membuka jendela darurat
sesuai dengan yang tertera pada Kartu Petunjuk Keselamatan.
Jika Anda ragu atau tidak bersedia untuk membantu, silakan
sampaikan kepada awak kabin kami untuk dipindahkan ke kursi
lain.
➢ Terima kasih.
3.2 WELCOME (DELEGATION FROM PIC)

➢ Assalamu’alaikum Warahmatullahi Wabarokatuh (for umrah/hajj
flight)
➢ Good ………. (morning / afternoon / evening) and welcome to #
Citillink Indonesia Flight, QG ………. to ……….
# Citilink Indonesia inaugural flight to ………. QG ………. # Joint
flight of Citilink Indonesia with ………. QG ………. to
………. (via ………. and ……….)
➢ The flight time is ………. hours(s) and ………. minute(s)
(Special group on board) (In case of delay)

➢ Especially for all of ………. group.
FA ANNOUNCEMENT

➢ First of all, on behalf of Citilink Indonesia we apologize for this

delay due to ………. (technical / operational / weather) reason.
➢ Captain ………. and I ………. your Senior Cabin Crew, with all
crew members are delighted to have you on board.
➢ Please fasten your seatbelts, adjust your seatback to the upright
position, (stow your footrest), lock your table and switch off your
electronic devices.
➢ Thank you and we wish you all an enjoyable flight.
FA ANNOUNCEMENT

3.2 WELCOME (DELEGATION FROM PIC)

flight)
➢ Selamat ………. (pagi / siang / malam) dan selamat datang di
penerbangan
# Citilink Indonesia, QG ………. dengan tujuan ……….
# Perdana Citilink Indonesia menuju kota ………. dengan nomor
penerbangan QG ……….
# Kerjasama Citilink Indonesia dengan ………. QG ………. dengan
tujuan ………. (Melalui ………. dan ……….)
➢ Penerbangan ini akan kita tempuh dalam waktu ………. jam dan
………. menit.
(Read this text if special group on board)

➢ Khususnya kepada seluruh anggota rombongan grup ……….
(Read this text in case of delay)
➢ Pertama-tama, atas nama Citilink Indonesia kami mohon maaf
atas keterlambatan penerbangan ini karena alasan ……….
(teknis / operasional / cuaca)
➢ Kapten ………. dan saya ………. awak kabin senior Anda,

beserta seluruh awak pesawat yang bertugas sangat senang
dapat menyertai Anda dalam penerbangan ini.
➢ Silakan mengenakan sabuk pengaman, menegakkan sandaran
kursi, (menyimpan sandaran kaki), mengunci meja serta
mematikan perangkat elektronik Anda.
➢ Terima kasih dan selamat menikmati penerbangan ini.
FA ANNOUNCEMENT

7 Oct 2016
01-02
3.3 WELCOME (CONTINUATION FROM PIC)
➢ Ladies and Gentlemen,
flight)
➢ My name is ………., your Senior Cabin Crew.
➢ We are now ready to depart.
➢ Please fasten your seatbelt, adjust your seatback to the upright
position, (stow your footrest), lock your table and switch off your
mobile phone.
➢ To passenger sitting next to the emergency exit, please learn the
Safety Instruction Card carefuly. If you do not wish to perform the
functions described in the event of an emergency, please ask the
cabin crew to reseat you.
➢ Thank you and we wish you all an enjoyable flight.
3.3 WELCOME (CONTINUATION FROM PIC)

flight)
➢ Nama saya ………., awak kabin senior Anda.
➢ Saat ini kita sudah siap untuk berangkat.
➢ Silakan mengenakan sabuk pengaman, menegakkan sandaran
kursi, (menyimpan sandaran kaki), mengunci meja serta
mematikan telepon genggam Anda.
➢ Kepada penumpang yang duduk di dekat jendela darurat kami
mohon Anda untuk mengetahui cara membuka jendela darurat
sesuai dengan yang tertera pada Kartu Petunjuk Keselamatan.
Jika Anda ragu atau tidak bersedia untuk membantu, silakan
sampaikan kepada awak kabin kami untuk dipindahkan ke kursi
lain.
➢ Terima kasih dan selamat menikmati penerbangan ini.
FA ANNOUNCEMENT

3.4 SAFETY DEMONSTRATION

➢ Bapak dan ibu Yth,
Sesuai dengan Peraturan Keselamatan Penerbangan Sipil, kami
akan memperagakan cara penggunaan alat-alat keselamatan
penerbangan dan prosedur dalam keadaan darurat.
In accordance with Civil Aviation Safety Regulation, we are going
to demonstrate the use of safety equipments and emergency
procedures.
➢ Pesawat ini memiliki ………. pintu darurat dan ………. jendela

darurat. Mohon luangkan waktu sejenak untuk mencari lokasi
pintu keluar terdekat.
➢ This aircraft has ………. emergency exit doors and ………. exit
windows. Please take a moment to find the location of the nearest
exit.
➢ Dalam keadaan darurat, garis di lantai akan memandu Anda ke

pintu keluar.
➢ In the event of an emergency, strips on the floor will guide you to
the exits.
➢ Gunakan sabuk pengaman sebagai berikut; bagaimana

mengunci, mengeratkan, dan melepaskannya.
➢ Use the seatbelt as follows; how to buckle, tighten, and release it.
➢ Baju pelampung ada di bawah kursi Anda dan hanya dipakai saat
pendaratan darurat di air. Dimohon untuk tidak dipindahkan dari
tempatnya dalam keadaan normal.
➢ Your life vest is located under your seat and to it is be used only
for water evacuation. Please do not remove it from its place in
normal condition.
FA ANNOUNCEMENT

17 May 2016
01-01
➢ Cara penggunaanya; kalungkan pelampung melalui kepala,
kemudian kancingkan dan eratkan.
➢ To use it; put the lifevest on through the neck opening, fasten
straps and pull the end of the straps to tighten.
➢ Tarik sekerasnya kedua tuas merah ini untuk menggembungkan

sesaat sebelum Anda keluar dari pesawat. Jika Anda keluar
melalui jendela darurat, kembungkan pelampung segera setelah
Anda berada di atas sayap.
➢ To inflate the vest, pull both red tabs firmly just before leaving the
aircraft. If you leave the aircraft through the emergency exit
window. Inflate the vest a soon as you are on the wing.
➢ Baju pelampung dapat juga dikembungkan dengan meniup pipa

karet. Lampu akan menyala jika sumbat baterai dilepas di dalam
air.
➢ Life vest can also be inflated by blowing into the tubes. The lamp
on the vest can be activated by pulling the tag when you are in
the water.
➢ Apabila tekanan udara di kabin berkurang secara tiba-tiba,

masker oksigen akan keluar secara otomatis dari tempatnya,
kecuali di kamar kecil. Tetaplah duduk dan kenakan sabuk
pengaman. Tarik masker ke arah Anda untuk mengalirkan
oksigen. Pasang masker menutupi mulut dan hidung, kaitkan
karet di kepala dan bernafaslah seperti biasa. Pakailah masker
Anda terlebih dahulu sebelum menolong yang lainnya.
FA ANNOUNCEMENT

➢ If there is a sudden loss in cabin pressure, oxygen mask will drop

from the panel above your head, except in the lavatories. Remain
seated and fasten your seatbelt. Pull the mask towards you to
start the oxygen flow. Cover your mouth and nose with the mask,
adjust the elastic band around your head and breathe normally.
Secure your own mask first before assisting others.
➢ Kartu Petunjuk Keselamatan terdapat di kantung kursi di depan

Anda. Silakan membacanya dengan seksama.
➢ The Safety Instruction Card is located in the seat pocket in front
of you. Please read it carefully.
➢ Terima kasih atas perhatian Anda.
➢ Thank you for your attention.
FA ANNOUNCEMENT

17 May 2016
01-01
FA ANNOUNCEMENT

3.5 BEFORE TAKE OFF (FOR NIGHTAND PREDAWN FLIGHT)

➢ We will be taking off in a short while.
➢ And for safety reason we are going to dim the cabin light.
➢ Thank you.
3.5 BEFORE TAKE OFF (FOR NIGHT AND PREDAWN FLIGHT)

➢ Kita akan segera lepas landas.
➢ Dan untuk alasan keselamatan cahaya lampu di kabin akan kami
redupkan.
➢ Terima kasih.
FA ANNOUNCEMENT

17 May 2016
01-01
3.6 AFTER TAKE OFF
➢ The fasten seatbelt sign is off now, but we recommend that you
keep your seatbelt fastened while seated.
➢ This aircrat has ………. lavatories; ………. in the front cabin and
………. in the rear cabin. Smoking inside the lavatory is against
the law.
➢ For your information, all lavatories are no longer equipped with
oxygen system.
➢ If there is a sudden drop in cabin pressure, passenger using the
lavatory should return to seat, fasten the seatbelt and don the
oxygen mask.
➢ Thank you.
3.6 AFTER TAKE OFF

➢ Lampu tanda kenakan sabuk pengaman sudah dimatikan.
Namun, kami anjurkan Anda untuk tetap mengenakan sabuk
pengaman apabila Anda sedang duduk.
➢ Pesawat ini dilengkapi dengan ………. kamar kecil; ………. di
kabin bagian depan dan ………. di kabin bagian belakang.
Merokok di dalam kamar kecil adalah bentuk pelanggaran hukum.
➢ Perlu kami informasikan bahwa saat ini kamar kecil di dalam
pesawat sudah tidak lagi dilengkapi dengan sistem oksigen.
➢ Apabila tekanan udara di Kabin berkurang secara tiba-tiba,
penumpang yang sedang berada di kamar kecil diharuskan
segera kembali ke tempat duduk, mengenakan sabuk pengaman
dan menggunakan masker oksigen.
FA ANNOUNCEMENT

➢ Terima kasih.
24 Jun 2015
00-00
3.7 INFLIGHT SERVICE*
➢ Shortly, we will be serving you ………. (food and beverages /
snack).
(Read this text in a long international flight)

➢ Approximately ………. hour(s) before landing, we will be serving
you ……….
(Read this text in Ramadhan)

➢ We apologize to you who are fasting today. Happy fasting.
(Read this text if SOB available)

➢ On this flight, we have a selection of product for sales.
➢ The descriptions are shown in the current in-flight shopping
magazine that you will find in your seat pocket.
# Please contact the cabin crew if you would like to purchase
any of these items after the meal service.
# The cabin crew are going to walk around the cabin to offer
you these items after the meal service.
FA ANNOUNCEMENT

➢ If you need any assistance or information during this flight, please

kindly contact us.
➢ Thank you.
Note: for more than 2 hours flight with meal / snack service.
17 May 2016
01-01
FA ANNOUNCEMENT

3.7 INFLIGHT SERVICE*

➢ Beberapa saat lagi kami akan menyajikan ………. (makanan
dan minuman / makanan ringan).
(Read this text in a long international flight)

➢ Kurang lebih ………. jam sebelum kita mendarat kami akan
menyajikan ……….
(Read this text in Ramadhan)
➢ Kami mohon maaf kepada Bapak dan Ibu yang sedang
menjalankan ibadah puasa dan kami ucapkan selamat
menjalankan ibadah puasa.
(Read this text if SOB available)

➢ Pada penerbangan ini kami juga menyediakan barangbarang
untuk dijual.
➢ Daftar harga dan jenis barang-barang tersebut terdapat di
dalam brosur di kantung kursi Anda.
# Silakan menghubungi salah seorang awak kabin jika
Anda ingin berbelanja setelah penyajian makanan dan
minuman.
# Kami akan berkeliling kabin untuk menawarkan barang-
barang tersebut setelah penyajian makanan dan
minuman.
➢ Sekiranya Anda membutuhkan bantuan ataupun informasi

selama penerbangan ini, silakan untuk segera menghubungi
kami. ➢ Terima kasih.
Note: for more than 2 hours flight with meal / snack service.
FA ANNOUNCEMENT

3.8 F&B SALES ON BOARD

➢ Shortly we are going to offer you foods and beverages for sale.
➢ The price and the item list are available in the brochure in the
seat pocket in front of you.
➢ Thank You.
3.8 F&B SALES ON BOARD

➢ Sesaat lagi kami akan memulai penjualan makanan dan
minuman.
➢ Daftar harga dan jenis barang yang kami tawarkan dapat Anda
lihat di dalam brosur yang terdapat di kantung kursi di depan
Anda. ➢ Terima kasih.
3.9 MERCHANDISE SALES ON BOARD

➢ Shortly we are going to offer you souvenirs for sale. The price
and the item list are available at Citilink Gallery catalogue in the
➢ We accept payment in Cash and VISA or MASTER Credit
Cards.
➢ Thank you.
3.9 MERCHANDISE SALES ON BOARD

➢ Sesaat lagi kami akan memulai penjualan cenderamata.
lihat pada katalog Citilink Gallery yang terdapat di kantong kursi
di depan Anda.
➢ Kami menerima pembayaran tunai dan kartu kredit berlogo
VISA dan MASTER. ➢ Terima kasih.
FA ANNOUNCEMENT

24 Jun 2015
00-00
➢ Shortly we are going to offer you food, beverage and
merchandise for sale.
➢ The price and the item list are available in the brochure in the
➢ Payment with cash and VISA or MASTER Credit Cards are
accepted for merchandise purchase.
➢ Thank You.

➢ Sesaat lagi kami akan memulai penjualan makanan, minuman
dan cinderamata.
lihat di dalam brosur yang terdapat di kantung kursi di depan
Anda.
➢ Kami menerima pembayaran tunai dan kartu kredit berlogo
VISA dan MASTER untuk pembelian cinderamata.
➢ Terima kasih.
FA ANNOUNCEMENT

3.11 BEFORE LANDING

➢ Shortly, we will be landing at ………. airport in ………..
➢ The local time now is ………. am/pm.
# Local time in ………. (destination city) is ………. hour(s) ahead
of/behind ……….. (departure city)
# There is no time difference between ………. (destination city)
and ……….. (departure city).
➢ The ground temperature is ………. degrees celcius or ……….
degrees Fahrenheit.
➢ Please fasten your seatbelts, adjust your seatback to the
upright position, (stow your footrest), lock your table and switch
off your electronic devices.
➢ We would like to remind you that carrying narcotics and drugs
is violation of the law. Heavy penalties are imposed for
disregarding this law.
➢ Act no. 1 year 2009 Section 412 states that any person who
operates electronic equipment that might interfere with flight
navigation such as mobile phones and taking or destroying
aircraft equipment such as life vest will be punished with
imprisonment of 2 (two) years or a fine of not more than Rp
200.000.000 (two hundred million rupiahs).
➢ Thank you.
FA ANNOUNCEMENT

17 May 2016
01-01
3.11 BEFORE LANDING
➢ Beberapa saat lagi kita akan mendarat di bandar udara ……….
di ……….
➢ Waktu setempat menunjukkan pukul ……….
# Waktu di ………. adalah ………. jam lebih cepat/lambat
daripada waktu di ……….
# Tidak ada perbedaan waktu antara ………. (kota tujuan) dan
……….(kota keberangkatan)
➢ Suhu di darat dilaporkan ………. derajat Celcius atau ……….
derajat Fahrenheit.
➢ Silakan mengenakan sabuk pengaman, menegakkan
sandaran kursi, (menyimpan sandaran kaki), mengunci meja
serta mematikan perangkat elektronik Anda.
➢ Perlu kami sampaikan bahwa bagi siapa saja yang membawa
dan menyimpan segala bentuk narkoba atau sejenisnya akan
mendapat hukuman berat, dan bagi Anda yang mengetahui
agar segera melapor kepada petugas yang berwajib.
➢ Undang-undang no. 1 tahun 2009 Pasal 412 menyatakan
bahwa barang siapa yang mengoperasikan peralatan
elektronika yang mengganggu navigasi penerbangan seperti
telepon genggam dan mengambil atau merusak peralatan
FA ANNOUNCEMENT

pesawat udara seperti baju pelampung akan dihukum dengan

pidana penjara paling lama 2 (dua) tahun atau denda paling
banyak Rp 200.000.000 (dua ratus juta rupiah).
➢ Terima kasih.
3.12 BEFORE LANDING (FOR NIGHT FLIGHT ONLY)

➢ We will soon be landing.
➢ And for safety reason we are going to dim the cabin light ➢
Thank you.
3.12 BEFORE LANDING (FOR NIGHT FLIGHT ONLY)

➢ Kita akan segera mendarat.
➢ Dan untuk alasan keselamatan cahaya lampu di kabin akan
kami redupkan.
➢ Terima kasih
FA ANNOUNCEMENT

24 Jun 2015
00-00
FA ANNOUNCEMENT

3.13 AFTER LANDING

➢ Welcome to ………. (airport) in ………. (city)
➢ Please remain seated until we have reached our final parking
position and ‘The fasten seatbelt ‘sign is off.
➢ Please do not activate your mobile phone until you arrive at the
arrival hall.
(Read this text for airport with QG connecting flight available)

➢ Passengers with a flight connection are requested to consult our
ground staff at the transfer service desk.
(Read flight with transit stop with same aircraft)
➢ Transit passengers to ………. will stop here for ………. minutes.
# You are kindly requested to stay on board. Please keep your
electronic devices off and observe the No Smoking Sign.
# Please proceed to the waiting room and take all your cabin
baggage with you.
(Read this text for crew substitution)
➢ The new crew will continue the onward flight to ………. ➢ We wish
you a pleasant continuation of your journey.
➢ To passengers who have received distribution of infant life vest,

please return it to our cabin crew before you leave the aircraft.
➢ Please be careful when opening the overhead compartment as
the items inside may fall out.
➢ May we also remind you to kindly take all your belongings with
you when leaving this aircraft.
➢ It has been a pleasure looking after you and we hope to see you
again soon.
➢ Thank you for flying Citilink Indonesia.
➢ Wassalamu’alaikum Warahmatullahi Wabarokatuh (for umrah /
hajj flight)
FA ANNOUNCEMENT

7 Oct 2016
01-02
3.13 AFTER LANDING
➢ Selamat datang di ………. (bandara) in ………. (kota)
➢ Silakan tetap duduk sampai pesawat ini telah berhenti dengan
sempurna dan lampu tanda ‘Kenakan Sabuk Pengaman’ sudah
dimatikan.
➢ Mohon untuk tidak mengaktifkan telepon genggam sampai Anda
tiba di ruang kedatangan.
(Read this text for airport with QG connecting flight available)

➢ Bapak dan Ibu dengan lanjutan penerbangan dimohon untuk
menghubungi petugas darat kami di bagian pindah pesawat.
(Read flight with transit stop with same aircraft)
➢ Bapak dan Ibu yang akan melanjutkan penerbangan dengan
tujuan ………. akan berhenti disini selama ………. menit.
# Anda diminta untuk tetap tinggal di dalam pesawat dan tidak
merokok serta tidak menggunakan perangkat elektronik.
# Anda dipersilakan, untuk turun menuju ruang tunggu
dengan membawa seluruh bagasi kabin.
(Read this text for crew substitution)
➢ Awak pesawat yang baru akan melanjutkan penerbangan ini
menuju ke ………..
➢ Kami harap Anda dapat menikmati lanjutan penerbangan ini.
➢ Bagi para penumpang yang telah menerima distribusi alat

pelampung bayi, mohon mengembalikan pelampung tersebut
pada saat Anda akan meninggalkan pesawat ini.
➢ Harap berhati-hati saat membuka pintu penyimpanan bagasi di
atas agar tidak ada barang yang terjatuh.
➢ Silakan membawa seluruh barang bawaan Anda saat
meninggalkan pesawat ini.
FA ANNOUNCEMENT

➢ Kami senang dapat melayani dan berharap dapat segera bertemu

Anda kembali.
➢ Terima kasih telah terbang bersama Citilink Indonesia.
7 Oct 2016
01-02
➢ Wassalamu’alaikum Warahmatullahi Wabarokatuh (for umrah /
hajj flight)
3.14 REFUELING WHILE PASSENGER ON BOARD

➢ Refueling is now in progress.
➢ Please refrain from smoking and keep your seatbelt unfasten.
➢ We also remind you that all your portable electronic devices must
be switched off and for the time being please refrain from using
the lavatory.
➢ Thank You.
3.14 REFUELING WHILE PASSENGER ON BOARD

➢ Pengisian bahan bakar sedang berlangsung.
➢ Kami mohon Anda untuk tidak merokok dan tidak menggunakan
sabuk pengaman.
➢ Kami juga mengingatkan Anda untuk tidak mengaktifkan
peralatan elektronik dan untuk sementara waktu tidak
mempergunakan kamar kecil.
➢ Terima Kasih.
FA ANNOUNCEMENT

7 Oct 2016
01-02
FA ANNOUNCEMENT

4.SEASONAL ANNOUNCEMENT
4. SEASONAL ANNOUNCEMENT
FA ANNOUNCEMENT
Date : 24 Jun 2015 Chapt. : Issue-rev : 00-00 Page :

4
1
4.1 FASTING BREAK

➢ Assalamu’alaikum Warahmatullahi Wabarokatuh
➢ I would like to inform you that the local time now at current position
is ……….
➢ It is the time for our fasting passengers to break their fast.
➢ Thank you and enjoy breaking your fast.
➢ Wassalamu’alaikum Warahmatullahi Wabarokatuh
4.1 FASTING BREAK

➢ Assalamu’alaikum Warahmatullahi Wabarokatuh
➢ Bapak dan Ibu yang terhormat,
➢ Kami beritahukan bahwa waktu setempat sekarang menunjukkan
pukul ……….
➢ Bagi Anda yang sedang menjalankan ibadah puasa, sudah tiba
saatnya untuk berbuka.
➢ Terima kasih dan selamat berbuka puasa.
FA ANNOUNCEMENT

➢ Wassalamu’alaikum Warahmatullahi Wabarokatuh.
4
2
4.2 CELEBRATION OF SPECIAL DAYS (Read this text during

welcome announcement, after greeting the passenger)

➢ First of all, on behalf of Citilink Indonesia, we would like to wish u
FA ANNOUNCEMENT

# Happy New Year 20 ……….
# A Happy Ied Mubarak 14 ………. Hijriyah
# A Merry Christmas. May God bless us
# A Happy Seclusion Day
# A Happy Trisuci Waisak
# A Happy Chinese Lunar New Year
4.2 CELEBRATION OF SPECIAL DAYS (Read this text during

welcome announcement, after greeting the passenger) ➢ Bapak
dan Ibu Yth,
➢ Pertama-tama atas nama Citilink Indonesia, kami mengucapkan
# Selamat Tahun Baru 20 ……….
# Selamat Hari Raya Idul Fitri 14 ………. Hijriyah
# Selamat Hari Natal
# Selamat hari raya Nyepi
# Selamat Hari Trisuci Waisak
# Selamat Tahun Baru Imlek
4
3
FA ANNOUNCEMENT

4.3 DOOR PRIZE
➢ May we have your attention please.
➢ We would like to announce that the winner of door prize on this
flight is Mr. /Mrs. /Miss ………. on seat number ……….
➢ Congratulations.
➢ Thank You.
4.3 DOOR PRIZE

➢ Bapak dan Ibu Yth, ➢ Kami mohon perhatian Anda.
➢ Kami beritahukan bahwa pemenang undian pada penerbangan
ini adalah bapak / Ibu ………., dengan nomor tempat duduk
……….
➢ Kami ucapkan selamat pada pemenang.
➢ Terima kasih.
FA ANNOUNCEMENT

4
4
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
5. IRREGULAR AND MISCELLANEOUS

ANNOUNCEMENTS
FA ANNOUNCEMENT
Date : 24 Jun 2015 Chapt. : 5 Issue-rev : 00-00 Page : 1

5. IRREGULAR & MISCELLANEOUS
ANNOUNCEMENT
5.1 DELAY
➢ Ladies and Gentleman,
➢ On behalf of Capt ………., we regret to announce that our departure
will be delayed for about ………. hour (s) ………. Minute(s),
# As we are still waiting for ………. (air traffic clearance, cargo loading,
some missing passengers, information on the
weather condition in ……….)
# Due to technical reason
# Due to operational reason
# Due to security reason
(Additional information, if necessary)

# Please remain onboard and we will keep you informed of any further
progress.
# Please disembark to the waiting room ………. (with/without) your
hand luggage. We will keep you informed of any further progress.
➢ We apologize for this inconvenience

➢ Thank You.
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
5.1 DELAY
➢ Bapak dan Ibu yth,
➢ Atas nama kapten ………., dengan menyesal kami beritahukan
bahwa keberangkatan penerbangan ini akan mengalami
keterlambatan selama ………. jam ………. menit karena:
# Kita masih harus menunggu ………. (izin bertolak, pemuatan kargo,
penumpang yang belum naik pesawat, informasi keadaan cuaca
di ……….)
# Alasan teknis
# Alasan operasional
# Alasan keamanan
(Additional information, if necessary)

# Anda dimohon tetap tinggal di dalam pesawat. Setiap
perkembangan akan kami informasikan secepatnya.
# Anda dimohon untuk turun menuju ruang tunggu ……….
(dengan/tanpa) membawa barang kabin Anda. Setiap
perkembangan akan kami informasikan secepatnya.
➢ Kami mohon maaf atas ketidaknyamanan ini.

➢ Terima kasih
FA ANNOUNCEMENT

ANNOUNCEMENT
5.2 PASSENGER PAGING

➢ Ladies and Gentlemen, ➢ Paging Mr. / Mrs. / Miss ….
➢ Would you come and contact the cabin crew (or the ground staff) at
front cabin please
➢ Thank you.
5.2 PASSENGER PAGING

➢ Panggilan untuk Bapak / Ibu ….
➢ Anda dimohon untuk menghubungi awak kabin (atau petugas darat)
di kabin depan.
➢ Terima kasih.
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
5.3 MISSING PASSENGER

➢ May we have your attention please?
➢ We expect some delay since we have to wait for passenger who
already checked in but not board the aircraft yet.
➢ For security reason, we are not allowed to depart until the passenger
has been found.
➢ If the passenger could not be found then we have to offload the
passenger’s baggage.
➢ We are apologize for this inconvenience.
➢ Thank you.
5.3 MISSING PASSENGER

➢ Kita akan mengalami keterlambatan dikarenakan harus menunggu
penumpang yang sudah check in namun belum naik ke pesawat.
➢ Untuk alasan keamanan, kita tidak diperbolehkan untuk berangkat
sampai penumpang tersebut ditemukan.
➢ Apabila tidak juga ditemukan maka kami harus menurunkan barang
bagasi penumpang tersebut dari pesawat ini.
➢ Kami mohon maaf atas ketidaknyamanan ini.
➢ Terima kasih.
FA ANNOUNCEMENT

ANNOUNCEMENT

➢ Due to:
# Aircraft balance reason during takeoff and landing
# Unserviceability of door ………. (fwd left / fwd right / aft left / aft right)
The seats from no ………. up to ………. cannot be occupied.
➢ Passenger assigned to be seated there, are requested to move and

take the vacant seats to ………. (forward / aft) cabin.
➢ Thank you for your attention and cooperation.

➢ Karena alasan:
# Keseimbangan pesawat saat lepas landas dan mendarat
# Tidak bisa digunakannya pintu ………. (depan / belakang sebelah
kanan / kiri)
Maka tempat duduk no ………. sampai ………. harus dikosongkan.
➢ Kami mohon Anda yang berada di daerah tersebut untuk segera

pindah ke kursi kosong di bagian ………. (depan / belakang) ➢ Terima
kasih atas perhatian dan kerja sama Anda.
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
5.5 ARTICLE FINDING

➢ We have found a (pair of) ………. in ……….
➢ Would the owner contact us please.
➢ Thank you.
5.5 ARTICLE FINDING

➢ Kami mohon perhatian Anda.
➢ Kami telah menemukan ………. di ……….
➢ Bagi Anda yang kehilangan barang tersebut,
silakan menghubungi kami.
➢ Terima kasih.
5.6 CABIN SPRAYING

➢ Local regulations require the cabin be sprayed prior to our arrival at
………. airport
➢ This spraying is harmless and will dissipate quickly.
➢ Please take your seat and refrain from using the lavatory during the
spraying.
➢ Thank you.
5.6 CABIN SPRAYING

➢ Peraturan setempat mengharuskan kami untuk menyemprot ruang
kabin ini.
➢ Penyemprotan tersebut akan berlangsung cepat dan tidak
berbahaya bagi manusia.
➢ Silakan kembali ketempat duduk dan Anda di mohon untuk tidak
menggunakan kamar kecil selama penyemprotan. ➢ Terima kasih.
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
17 May 2016
01-01
5.7 SUSPENSION OF DRINK / MEAL SERVICE
➢ Due to weather conditions,
# The drink (or / and) meal service will be suspended for a few
moments.
(Read text in light turbulence)

# The drink (or / and) meal service will be served without coffee and
tea.
➢ Please remain seated and fasten your seatbelts.

➢ We apologize for the inconvenience.
➢ Thank you.
5.7 SUSPENSION OF DRINK / MEAL SERVICE

➢ Karena keadaan cuaca, maka;
# Penyajian minuman (dan / atau) hidangan makanan terpaksa
kami tunda sejenak.
(Read text in light turbulence)

# Penyajian minuman (dan / atau) makanan akan kami lakukan
tanpa sajian teh dan kopi.
➢ Silakan tetap duduk dan kenakan sabuk pengaman Anda.

➢ Kami mohon maaf atas hal yang tidak menyenangkan ini.
➢ Terima kasih.
FA ANNOUNCEMENT

ANNOUNCEMENT
5.8 WAKING UP CUSTOMERS PRIOR TO MEAL SERVICE

➢ We do hope you have enjoyed your rest.
➢ Our remaining flight time to ………. will be another ………. hour(s)
and ………. minutes.
➢ Shortly we will serve you food and drink.
➢ Thank you and enjoy your meal.
5.8 WAKING UP CUSTOMER PRIOR TO MEAL SERVICE

➢ Kami berharap Anda telah menikmati istirahat selama penerbangan
ini.
➢ Sisa waktu tempuh kita ke ………. tinggal ………. jam dan ……….
menit.
➢ Sebentar lagi kami akan menyajikan makanan dan minuman. ➢
Terima kasih dan selamat menikmati.
5.9 DIMMING THE CABIN LIGHT

➢ For your comfort we are going to dim the cabin lights.
➢ Those of you who wish to continue reading, may use the reading
light by pushing the reading light button located in the panel above
your head.
➢ Thank you.
5.9 DIMMING THE CABIN LIGHT

➢ Untuk kenyamanan Anda cahaya lampu di kabin akan kami kurangi
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
➢ Anda yang masih ingin melanjutkan membaca kami persilakan

untuk menyalakan lampu baca dengan menekan tombol yang
terdapat pada panel di atas Anda.
➢ Terima kasih.
5.10 DEBARRASSER
➢ In a few moments, cabin crews will walk along the cabin to collect
trash.
➢ Thank you.
5.10 DEBARRASSER
➢ Beberapa saat lagi awak kabin akan berjalan menyusuri kabin
untuk mengumpulkan sampah.
➢ Terima kasih
5.11 TURBULENCE
➢ Ladies and Gentleman.
➢ Because of bad weather, please be seated and fasten your
seatbelt. And for the time being please refrain from using the
lavatory until the fasten seatbelt sign has been switched off.
➢ Thank you.
5.11 TURBULENCE
➢ Karena keadaan cuaca yang kurang baik, silakan duduk dan
kenakan sabuk pengaman Anda. Dan untuk sementara waktu tidak
diperkenankan menggunakan kamar kecil selama lampu tanda
kenakan sabuk pengaman masih menyala.
➢ Terima kasih.
FA ANNOUNCEMENT

ANNOUNCEMENT
5.12 MEDICAL ASSISTANCE

➢ We urgently need medical assistance.
➢ If you are a doctor or paramedic, please contact us immediately.
➢ Thank You.
5.12 MEDICAL ASSISTANCE

➢ Kami sangat membutuhkan bantuan medis.
➢ Sekiranya ada dokter atau tenaga paramedis lainnya dalam
penerbangan ini, mohon segera menghubungi kami.
➢ Terima Kasih.
5.13 RETURN TO APRON (RTA)

➢ Due to ………. we are forced to return to the apron.
➢ Thank you.
5.13 RETURN TO APRON (RTA)

➢ Bapak dan Ibu yang terhormat.
➢ Mohon perhatian Anda
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
➢ Dikarenakan alasan ………. kita harus kembali ke pelataran parkir

untuk dilakukan perbaikan.
➢ Kami mohon maaf atas ketidaknyamanan ini
➢ Terima kasih
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT

➢ May we have your attention please
➢ Due to ………. we are forced to return to ………. (airport name)
➢ We are going to land in about ………. hour ………. minutes.
➢ Thank you.

➢ Bapak dan Ibu yang terhormat.
➢ Mohon perhatian Anda
➢ Dikarenakan alasan ………., kita harus kembali ke ……….
(airport name)
➢ Kita akan mendarat dalam waktu ………. Jam ………. menit.
➢ Kami mohon maaf atas ketidaknyamanan ini
➢ Terima kasih
FA ANNOUNCEMENT
Date : Chapt. :
Issue-rev : Page : 14
5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
7 Oct 2016 6
01-02
5.15 DIVERSION (AIRPORT CLOSED)
➢ May we have your attention please, ………. airport is now closed
because of :
# Bad weather
# Fog
# Strike or Industrial dispute
# ……….
➢ It has been decided that we are to proceed to ………and we will
arrive there in ………. hour(s) / minutes.
➢ Citilink Indonesia at our :
# Next schedule stops have been notified of this diversion.
# Destination has been notified of this diversion.
➢ We apologize for this inconvenience.
➢ Thank you
5.15 DIVERSION (AIRPORT CLOSED)

➢ Kami mohon perhatian Anda. Bandar udara ………. sekarang
tertutup karena :
# Cuaca buruk
# Kabut
# Pemogokan buruh
# ……….
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
➢ Oleh sebab itu diputuskan kita akan terbang menuju ………. Dan
akan tiba disana dalam waktu ………. jam / menit.
➢ Citilink Indonesia di :
# Semua hentian berikut.
# Tujuan akhir kita.
Telah diberitahukan mengenai pengalihan ini.
➢ Kami mohon maaf atas kejadian ini.
➢ Terima kasih
5.16 DIVERSION (HUMANITARIAN REASON)

➢ May we have your attention please
➢ We regret to announce a diversion for humanitarian reason.
➢ We have a seriously ill passenger who needs urgent medical
treatment. It has been decided that we must proceed to ……….
(nearest airport).
➢ We will arrive there in ………. hour(s)/minutes.
➢ Citilink Indonesia at our:
# Next schedule stops have been notified of this diversion.
# Destination has been notified of this diversion.
➢ We apologize for this inconvenience.

➢ Thank you
5.16 DIVERSION (HUMANITARIAN REASON)

➢ Dengan menyesal kami umumkan pengalihan tujuan kita karena
alasan kemanusiaan.
➢ Seorang penumpang kami sakit gawat dan memerlukan
perawatan rumah sakit selekas mungkin.
FA ANNOUNCEMENT
Date : Chapt. :
5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
➢ Untuk itu diputuskan kita akan terbang menuju ………. (bandara

terdekat), kita akan tiba disana dalam waktu ………. jam / menit.
➢ Perwakilan Citilink Indonesia di:
# Semua hentian berikut telah diberitahukan mengenai
pengalihan ini.
# Tujuan akhir kita telah diberitahukan mengenai pengalihan ini.
➢ Kami mohon maaf atas kejadian ini.

➢ Terima kasih
24 Jun 2015 5
00-00
5.17 CABIN DEPRESSURIZATION*
➢ The aircraft is gradually losing the cabin pressure, and our crew
is evaluating it.
➢ Please return to your seat and make sure that your seatbelt
securely fastened.
➢ Thank you.
5.17 CABIN DEPRESURIZATION*

➢ Secara perlahan, tekanan udara di dalam kabin saat ini terus
berkurang, dan awak pesawat sedang mengevaluasinya.
➢ Silakan kembali ke tempat duduk dan kenakan sabuk pengaman.
➢ Terima kasih.
FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
Note: if necessary, read after command from PIC “AIRCRAFT

DECOMPRESSION, CABIN CREW STAND BY”.
5.18 MIQOT
➢ In ………. Minutes Insya Allah we will be entering Ya’lam lam.
For those of you who will perform miqot, you might prepare it now.
➢ According to Fatwa Majelis Ulama Indonesia (MUI) regarding the
hajj and umroh miqot, we inform you as follows:
− (Hajj / umroh) pilgrims from Indonesia may start their miqot from
Jeddah without paying any penalty (dam).
− (Hajj / umroh) pilgrims from Indonesia are allowed to wear
ihram before miqot and keep paying attention with ihram’s
rules.
− King Abdul Aziz airport is legally allowed as miqot place.
➢ Regarding this Fatwa of Majelis Ulama Indonesia, we freely let
the customer perform their miqot as we mentioned above.
FA ANNOUNCEMENT
Date : Chapt. :
5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
➢ Thank you.
5.18 MIQOT
➢ Beberapa saat lagi Insya Allah kita akan memasuki daerah
Ya’lam lam. Sesuai dengan Fatwa Majelis Ulama Indonesia
(MUI) tentang Miqot, bersama ini kami umumkan bahwa:
− Jamaah (haji / umroh) dari Indonesia boleh memulai ihramnya
(miqot) dari Jeddah tanpa wajib membayar dam.
− Jamaah (haji / umroh) dari Indonesia boleh melakukan ihram
sebelum miqot dengan tetap memperhatikan
laranganlarangan berihram.
− MUI juga memutuskan bahwa bandar udara King Abdul Aziz
juga sah sebagai miqot.
➢ Berdasarkan Fatwa Majelis Ulama Indonesia tersebut, kepada
para penumpang kami persilakan melakukan miqotnya sesuai
dengan keyakinan masing-masing ➢ Terima kasih.
24 Jun 2015 5
00-00
➢ For security reasons, you are required to identify your cabin
baggage.
➢ Cabin crew will now direct and assist you.
➢ Thank you.

FA ANNOUNCEMENT

5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
➢ Karena alasan keamanan, Anda diminta untuk mengenali barang

bawaan kabin Anda masing-masing.
➢ Awak kabin akan membantu dan mengarahkan Anda.
➢ Terima kasih.
5.20 FIRE
➢ Ladies and Gentlemen.
➢ Cabin crew are now dealing with a problem in ………. Forward /
aft) ………. (Lavatory / cabin / galley).
➢ Please keep calm and follow any instruction from the cabin crew.
➢ Thank you.
5.20 FIRE
➢ Saat ini awak kabin sedang mengatasi masalah di ……….
(Kamar kecil / kabin / dapur) bagian ………. (Depan / belakang).
➢ Kami mohon Anda untuk tetap tenang dan mengikuti semua
instruksi yang diberikan oleh awak kabin.
➢ Awak kabin kami sudah terlatih untuk mengatasi situasi seperti
ini.
➢ Terima kasih.
FA ANNOUNCEMENT
Date : Chapt. :
5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
5.21 OXYGEN GENERATOR ACTIVATED

➢ We have just executed an emergency descent due to pressurization
problem.
➢ The emergency oxygen system is activated.
➢ Please keep calm and breathe normally as instructed by the cabin
crew.
➢ The heat and the burning smell emited by the oxygen generator is
normal.
➢ Please refrain from touching the generator
➢ When already not in use, place the oxygen mask in the seat pocket
in front of you.
➢ Thank you.
5.21 OXYGEN GENERATOR ACTIVATED

➢ Kita baru saja menurunkan ketinggian terbang dikarenakan
berkurangnya tekanan udara di dalam kabin.
➢ Saat ini sistem oksigen darurat sudah bekerja.
➢ Mohon untuk tetap tenang dan bernapas dengan normal sesuai
dengan instruksi dari awak kabin.
➢ Panas dan bau terbakar yang keluar dari generator oksigen adalah
sesuatu yang normal.
➢ Mohon untuk tidak menyentuh generator.
➢ Jika sudah tidak digunakan, masukkan masker oksigen ke dalam
kantong kursi di depan Anda.
➢ Terima kasih.
FA ANNOUNCEMENT
Date : Chapt. :
ANNOUNCEMENT
7 Oct 2016 6
01-02
5.22 PILOT ASSISTANCE (if Needed)
➢ We urgently need an Airbus A320 pilot assistance.
➢ If you are an Airbus A320 rated pilot, please contact us immediately.
➢ Thank You.
5.22 PILOT ASSISTANCE (If Needed)

➢ Kami sangat membutuhkan bantuan pilot Airbus A320.
➢ Sekiranya ada pilot Airbus A320 dalam penerbangan ini, mohon
segera menghubungi kami.
➢ Terima Kasih.
FA ANNOUNCEMENT
Date : Chapt. :
5. IRREGULAR &
MISCELLANEOUS
ANNOUNCEMENT
7 Oct 2016 6
01-02
FA ANNOUNCEMENT
Date : Chapt. :
ANNOUNCEMENT
7 Oct 2016 6
01-02
FA ANNOUNCEMENT
Date : Chapt. :

Anouncement Fa Citilink Indonesia

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THIS DOCUMENT IS A PROPERTY OF

This handbook will be reviewed as one of the communication subject

Flight Operations Center

Soekarno-Hatta, October 7th, 2016

CABIN CREW ANNOUNCEMENT

Date : 7 Oct 2016 Chapt. : 0 Issue-rev : 01-02 Page : 1

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CABIN CREW ANNOUNCEMENT

Date : 7 Oct 2016 Chapt. : 0 Issue-rev : 01-02 Page : 2

0.1 REVISION RECORDS

Chapter Notes Rev. Number

CABIN CREW ANNOUNCEMENT

Date : 7 Oct 2016 Chapt. : 0 Issue-rev : 01-02 Page : 3

Capt. Bambang Tarunaning Prang

0.1 REVISION RECORDS

CABIN CREW ANNOUNCEMENT

Date : 7 Oct 2016 Chapt. : 0 Issue-rev : 01-02 Page : 4

0.2 TABLE OF CONTENTS

0.2 TABLE OF CONTENTS

CABIN CREW ANNOUNCEMENT

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CABIN CREW ANNOUNCEMENT

Date : 7 Oct 2016 Chapt. : 0 Issue-rev : 01-02 Page : 6

0.2 TABLE OF CONTENTS

3.10 F&B AND MERCHANDISE SALES ON BOARD

CABIN CREW ANNOUNCEMENT

Date : 7 Oct 2016 Chapt. : 0 Issue-rev : 01-02 Page : 7

CABIN CREW ANNOUNCEMENT

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CABIN CREW ANNOUNCEMENT

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CABIN CREW ANNOUNCEMENT

Date : 7 Oct 2016 Chapt. : 0 Issue-rev : 01-02 Page : 10

Date : 7 Oct 2016 Chapt. : 0 Issue-rev : 01-02 Page : 11

Date : 7 Oct 2016 Chapt. : Issue-rev : 01-02 Page :

1.2 ANNOUNCEMENT PROCEDURES

1.3 CREW ASSIGNMENT FOR PUBLIC ADDRESS

Date : 7 Oct 2016 Chapt. : Issue-rev : 01-02 Page :

1.4 BAHASA INDONESIA AND ENGLISH

of this philosophy is that our passenger both Indonesian and foreigners

1.5 THE USAGE OF RHYME

Date : 7 Oct 2016 Chapt. : Issue-rev : 01-02 Page :

Date : 7 Oct 2016 Chapt. : Issue-rev : 01-02 Page :

Date : 7 Oct 2016 Chapt. : Issue-rev : 01-02 Page :

2. CONVERSION TABLE AND TIME

Date : Chapt. : 2 Issue-rev : Page : 1

GRD SPEED ALTITUDE TEMPERATURE

KTS KPH MPH FT M oC oF oC OF

320 593 368 12.000 3,658 -23 -0,94 8 46,4

Date : Chapt. : 2 Issue-rev : Page : 2

METER FEET METER FEET

Date : Chapt. : 2 Issue-rev : Page : 3

2,700 8,860 11,400 37,400

Date : Chapt. : 2 Issue-rev : Page : 4

2.3 TIME DIFFERENCE

ICAO IATA City Airport UTC

WAPP AMQ Ambon Pattimura +8

WAGG PKY Palangkaraya Tjilik Riwut +7

Date : Chapt. : 2 Issue-rev : Page : 5

WIOO PNK Pontianak Sultan