Sr.No.

Question Response
What need does the product/ Need of small retailers for
1
service satisfy? better pricing.
Initially we inform about the
How do people become Aware
retailers of the higher
2 of their need for the product or
margins we can provide,
service? ( Initially/ Regularly)
regularly via word of mouth

The 20 retailers we surveyed

How do customers find the were excited about the
3
offering? opportunity and were willing
to place small orders.

Our consumers being price

How do customers make their
4 sensitive will make their
final selections?
decisions based on product.

How do customers order or Direct communication via

5
purchase the product or service? calls and ground teams

How is the product or service Via for hire individuals to the

6
delivered? partner retailers
We ask for feedbacks from
What happens when the
7 the retailers and collect
product or service is delivered?
payment
8 How is the product installed? Not Required
How is the product or service
9 Cash, online payment
paid for?
10 How is the product stored? At a local facility
How is the product moved using public transport bikes
11
around? scooters
What is the customer really
12 For the purpose of resale
using it for?
What do customers need help
Negotiating with the
13 with when they use the
manufacturers
product?

What about returns or 2 day returns for

14
exchanges? damaged/defective products

How is the product repaired or

15 Directly via the manufacturer
exchanges?
What are the main customer Defective supply from
16
complaints? manufacturers
What happens when the Packaging material is recycled
17
product is disposed of ? and sold