1. What is Product Knowledge?

Product knowledge is about understanding of product features, product associations,

product value, what and how the products work. It allows Customer Service
Representative to use a right techniques and methods of explanation about the products
to the customers. Examples price, models, benefits, after sales services and warranty.
Examples of TM products are Voice services, Data Services and Internet Services.

2. What is Modem?

Modem is a Modulator and Demodulator. A modem is a device that enables

a computer to transmit data over, for example, telephone or cable lines. Computer
information is stored digitally, whereas information transmitted over telephone lines is
transmitted in the form of analog waves. A modem converts between these two forms.

How modem is being use in Internet?

It's like a bridge between computer and ordinary telephone lines. Telephone lines only
accept analog signals but computers only accept digital (binary) signals so modems help
link them. Routers then emit the digital signal.

3. What is Linux?

Linux is, in simplest terms, an operating system. It is the software on a computer that
enables applications and the computer operator to access the devices on the computer
to perform desired functions

Briefly explain 4 advantages of Linux:

 Low cost – You don’t need to spend time and money to obtain licenses since Linux
and much of its software come with the GNU General Public License. You can start
to work immediately without worrying that your software may stop working anytime
because the free trial version expires. Additionally, there are large repositories from
which you can freely download high quality software for almost any task you can
think of.

 Flexibility - Linux can be used for high performance server applications, desktop
applications, and embedded systems. You can save disk space by only installing the
components needed for a particular use. You can restrict the use of specific
computers by installing for example only selected office applications instead of the
whole suite.

 Security - Linux is one of the most secure operating systems. “Walls” and flexible file
access permission systems prevent access by unwanted visitors or viruses. Linux
users have to option to select and safely download software, free of charge, from
 online repositories containing thousands of high quality packages. No purchase
transactions requiring credit card numbers or other sensitive personal information are
necessary.

 Network friendliness - Linux was developed by a group of programmers over the

Internet and has therefore strong support for network functionality; client and server
systems can be easily set up on any computer running Linux. It can perform tasks
such as network backups faster and more reliably than alternative systems.

 Open Source - If you develop software that requires knowledge or modification of

the operating system code, Linux’s source code is at your fingertips. Most Linux
applications are Open Source as well.

 Choice - The large number of Linux distributions gives you a choice. Each
distribution is developed and supported by a different organization. You can pick the
one you like best; the core functionalities are the same; most software runs on most
distributions.

4. How to scan virus in PC?

From the desktop Double click at AntiVirus icon Select Drive Perform
scan If detect virus, click delete End

Name a few examples of Anti Virus software?

 Norton Anti Virus

 AVG Anti Virus

 Avira Anti Virus

 McAfee Anti Virus

 Avast Anti Virus

 Kaspersky Anti Virus

5. What services available at TM Point? Briefly explain.

3G Registration

Residential Phone Line

Business Phone Line

Enhance Facilities 
 a. IDD
b. Call Waiting

c. Call Transfer

d. Call Transfer on Busy

e. Call Transfer on No Reply

f. Three Way Calling

g. Speed Dialing

h. Reminder Call

i. Last Number Redail

j. Fixed SMS Facility

k. TMClip Facility (Caller Line Identification Presentation)

Integrated Services Digital Network (ISDN)

Fixed Wireless Telephony using Code Division Multiple Access (CDMA)

6. How do you want to identify that u are connected to the Internet?

From the desktop Double click at LAN icon See Internet Connection
status Connected or Disconnected

List the requirements?

 Internet Service Provider (ISP)

 Broadband

 Modem

7. How do you change the PC Screen Resolution?

From the desktop Right click Select properties Settings

Adjust screen resolution
Apply OK
8. How to perform a defragment?

From the desktop Press Start All Programs Accessories System

Tools Disk Defragmenter Select Drive Analyze

Defragment