WARANGAL ALL ROUND MENTORING

Circular No.: NBG-AB-IC&GL/-INVESTMENT CREDIT/6/2021 - 22

WARM Date: Tue 31 Aug 2021 01.09.2021

• ABU-AGRICULTURE INFRASTRUCTURE FUND (AIF) SCHEME-REVISED GUIDELINES OF AIF:

• Eligibility has been extended to State Agencies/ APMCs, National & State Federations of
Cooperatives, Federations of FPOs (Farmer Produce Organizations) and Federations Self Help
Groups (SHGs).
• APMCs (Agricultural Produce Marketing Committees) operating regulated markets for agriculture and
allied sector produce including fisheries shall also be eligible.
• A single entity can now set up maximum 25 projects at different locations having separate LGD (Local
Government Directory) Code (maximum restriction is not applicable to State agencies, National and
State Federations of Cooperatives, Federation of FPOs and Federations of SHGs).
• All Projects will be eligible for interest subvention on loan up to 2 crores.
• APMCs will be eligible for multiple projects of different infra types within their designated market area.
• The period of scheme has been extended from 10 years (2020-21) to 13 years (2032-33).

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WARM Circular No.: NBG/PBU/LIMA-MISC/12/2021–22 Date: Wed 1 Sep 2021 02.09.2021

MASTER CIRCULAR-BANKING FACILITIES TO VISUALLY CHALLENGED

Banking facilities as available to individuals in general are available to the Blind /
Visually Challenged individuals as well.
All the facilities are provided to Visually Challenged persons with specific requirements/
safeguards in addition to the said usual terms and conditions.
Facilities Available to Visually Challenged are:
Deposit Accounts (Savings Bank & Current Accounts) with Self Operated Cheque
Facility, ATM Card Facility and Internet Banking Facility.
Time / Term Deposits
Safe Deposit Lockers
Loans & Advances
Doorstep Banking Facility

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Circular No.: NBG/RE,H&HD-HL/30/2021 - 22
WARM Date: Tue 31 Aug 2021 03.09.2021

THEO BALANCE CHANGE FROM FRONT END

STAFF ACCOUNTS AND DECREASE IN THEO BALANCE
Changes in appropriate authority structure have been made in respect of the following
conditions:
Sl Cases where modification has Change in Approving Authority
No. been approved
1 Lumpsum Pre-payment in Home & No approval to be obtained when Theo
Home related loans balance is getting reduced

2 Staff Home loans (extension of DGM ( B& O) is the Approving authority

tenure on retirement & others) for any Change in Theo balance

3 All Other cases CGM of respective BUs

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RBI/2021-22/94 CO.DPSS.RPPD.No.S475/04.09.003/2021-22
. WARM dt 27.08.2021 04.09.2021
Enhancements to Indo-Nepal Remittance Facility Scheme
The Scheme leverages the National Electronic Funds Transfer (NEFT) ecosystem available in the
country for origination of such remittances. The beneficiary receives funds in Nepalese Rupees through
credit to her / his bank account maintained with the subsidiary of State Bank of India (SBI) in Nepal, i.e.,
Nepal SBI Bank Limited (NSBL) or through an agency arrangement. The enhancements are:
i.Increase in the ceiling per transaction from ₹50,000 to ₹2 lakh.
ii.Removal of the cap of 12 remittances in a year per remitter.
iii.As hitherto, banks shall accept remittances by way of cash from walk-in customers or non-customers.
The ceiling of ₹50,000 per remittance with a maximum of 12 remittances in a year shall, however,
continue to apply for such remittances.
iv.The charges for transactions up to ₹50,000 shall continue as provided in circular DPSS (CO)
No.1381/04.09.003/2008-09 dated February 09, 2009. For transactions beyond ₹50,000, the charges
prescribed by SBI shall apply.
v.The banks shall put in place suitable velocity checks and other risk mitigation procedures.
These directions are issued under Section 10 (2) read with Section 18 of Payment and Settlement
Systems Act, 2007 (Act 51 of 2007) and shall come into effect from October 01, 2021.

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Circular No.: AML-CFT/AML-CFTMEASURES/3/2021 - 22
WARM Date: Wed 1 Sep 2021 05.09.2021
SOP for Dealing with Customer Complaints Relating to “Hoax Callers”
Steps to be followed by branch where the complaint is lodged (Home/Non-Home)
1. Advise the complainant to file a complaint with Cyber Crime Cell / lodge F.I.R. with Local Police.
2. Verify the phone number of the ‘Hoax’ caller with Bank’s records to establish whether the alleged
fraudster (Hoax Caller) has any Banking relationship with SBI.
3. If non-home branch finds that the fraudster (Hoax Caller) is having a Banking relationship with SBI, it
will forward the complaint received from the customer to the home branch where the alleged
fraudster maintains an account together with copy of the Complaint filed / F.I.R. lodged with Cyber
Crime Cell / Local Police.
4. Up on receipt of complaint the home branch will conduct KYC verification, CDD and analyze the
transactions in the account to ascertain if any suspicious pattern is indicated and based on adverse
observations, branch must put HOLD / STOP as per bank’s extant instructions.
5. If Hoax Caller account is not maintained with SBI, a “Non-customer” STR needs to be submitted to
AML/CFT Deptt., Jaipur through APP linked under Bancslink or by sending an email at
agm.alerts@sbi.co.in

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Circular No.: NBG/SHG/1/2021 - 22
WARM Date: Sat 4 Sep 2021 06.09.2021

AGRICULTURE BUSINESS UNIT

DEENDAYAL ANTYODAY YOJANA – NATIONAL RURAL LIVELIHOOD MISSION (DAY – NRLM)
FINANCING TO SELF HELP GROUPS (SHGs) - ENHANCEMENT IN LIMIT FOR COLLATERAL
FREE LOANS
RBI has amended and enhanced the collateral free loans to SHGs under DAY-NRLM from Rs 10 lakhs to
Rs 20 lakhs. Revised instructions for Security and Margin are as follows:
For loans up to Rs 10 lakhs - No collateral and no margin will be charged up to Rs 10 lakhs limit to the
SHGs. No lien should be marked against savings bank account of SHGs, and no deposits should be
insisted upon while sanctioning loans.
For loans above ₹10 lakhs and up to ₹20 lakhs - No collateral should be charged, and no lien should
be marked against savings bank account of SHGs. However, the entire loan (irrespective of the loan
outstanding, even if it subsequently goes below ₹10 lakhs) would be eligible for coverage under Credit
Guarantee Fund for Micro Units (CGFMU).

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Circular No.: R&DB/DB&NB/DP-INB/5/2021 - 22
WARM Date: Tue 7 Sep 2021
07.09.2021

CINB – Saral & SB Anywhere Corporate Saral

Intra-Bank & Inter-Bank Fund Transfer – Revision of Per day Limit

CINB Saral and SB Anywhere Corporate Saral is having overall per-day limit of Rs. 10 Lacs. The existing
limit of Rs.10 lacs has now been enhanced to Rs.25 lacs. Revised daily transaction cap will be as under:

Sl No. Particulars Present Limit Revised Limit

1 Fund Transfer to accounts other than Consolidated Limit of Consolidated Limit of
own accounts in SBI Rs.10 Lacs per day Rs. 25 Lacs per day

2 Fund Transfer to accounts in other Banks

(RTGS / NEFT)

3 Merchant Payments

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Circular No.: R&DB/OPS-KYC/KYC/14/2021 - 22
WARM Date: Tue 7 Sep 2021 08.09.2021

KYC GUIDELINES: AMENDMENT TO MASTER DIRECTION (MD) ON KYC

CENTRAL KNOW YOUR CUSTOMER RECORDS REGISTRY (CKYCR) – ROLL OUT OF LEGAL ENTITY
TEMPLATE & OTHER CHANGES
• Salient features of the amendment pertaining to Legal Entity Accounts are as under:
• It has been decided to extend the CKYCR to Legal Entities (LEs). Accordingly, KYC data pertaining to accounts of
LEs opened on or after April 1, 2021, shall be uploaded to CKYCR in terms of Rule 9 (1A) of the PML Rules.
• It is to be ensured that during periodic up dation, the customers’ KYC details are migrated to current Customer
Due Diligence (CDD) standards.
• Obtention of correct set of documents, as per Bank’s current Customer Due Diligence (CDD) requirements should
be ensured.
• Every Reporting Entity is required to file the electronic copy of the Customer’s / Entities’ KYC records/data
(Customer information, Photograph, KYC Documents) with the Central KYC Records registry (CKYCR) within 10
days after the commencement of an account-based relationship with a customer.
• Account based relationship includes all types of Loan accounts, non-fund-based accounts like Bank Guarantee,
Letter of Credit, etc. (current / cash credit / overdraft accounts / Demand Loan /Term loan account), in respect of
Entity (Non-Personal) opened at Branches or through other channels/platforms

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Circular No.: CDO/P&HRD-PM/46/2021 - 22
WARM Date: Tue 7 Sep 2021 09.09.2021

STAFF: MISCELLANEOUS-COVID 19 MEASURES - DEATH DUE TO COVID-19 DISEASE INCLUSION OF POST-COVID

DEATH CASES UNDER:
(I) THE SCHEME OF CASH COMPENSATION TO BANK EMPLOYEES IN THE EVENT OF DEATH/DISABILITY/SERIOUS
INJURY WHILE ON DUTY
(II) REVISED SCHEME OF COMPASSIONATE APPOINTMENT
• It has been decided to bring the following modifications in the captioned scheme:
• All death cases due to Post-Covid complications within six months after the employee is
diagnosed Covid Positive shall be treated as death due to Covid- 19 disease and should be
duly supported by Doctor’s advice certifying it as “Covid related death”.
• Eligible dependent family members in respect of all such death cases where the employee
dies due to post-Covid complications within six months of last such infection shall be
considered for compassionate appointment w.e.f. 24.03.2020.
• Six months period will be considered from the date of last Positive RTPCR/ RAT/TRUNETT
reports.
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Circular No.: Stressed Assets Resolution Group/SOP/12/2021 -
WARM 22 : Date: Thu 9 Sep 2021 10.09.2021
• PROFESSIONAL FEES PAYABLE TO THE VALUERS
• Professional fees payable to the valuers has been reviewed and revised instructions are given below:
Value of the Asset/ security Fee applicable Minimum Maximum
(Fair Market Value) fee fee
Value up to 5 crore 0.02% of the value (fair market value) 1,000 10,000
of the asset
Value above 5 crore up to 50 0.01% of the value (fair market value) 10,000 30,000
crore of the asset
Value above 50 crore 0.005% of the value (fair market 30,000 1,00,000
value) of the asset
Loan/advances above 50 crore Minimum fee of Rs.30,000/- or lowest quotation received
to other than “P Segment” and whichever is higher
where value of security is above
50 crore

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Circular No.: IMA/IMA-RFIA/2/2021 - 22
WARM Date: Thu 9 Sep 2021 11.09.2021
RISK FOCUSED INTERNAL AUDIT PENALTY ON DELAYED SUBMISSION OF RFIA COMPLIANCE
As per existing instructions, timelines (in No of weeks) allowed to Auditee units and Controllers for submission of
Compliance of RFIA observations to Circle Audit Office (CAO) / Central Audit Unit (CAU) are as under:
Category Timelines (in weeks) allowed to
Auditee Unit Controller Total
Group I Special & Group I
(i) Credit CPCs 18 4 22
(ii) BPR Linked Branches / Special outfits / Non BPR Linked Branches / Non - 10 4 14
Credit CPCs / e-Wealth Centres / Principal Wealth Hubs / Wealth Hubs
Group II Branches (i) Credit CPCs 18 4 22
(ii) BPR Linked Branches 8 3 11
(iii) Non-BPR Linked Branches 10 3 13
(iv) Non-Credit CPCs/FSLO 7 2 9
Group III Branches (i) BPR linked branches 7 2 9
(ii) Non-BPR branches 10 3 13

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Circular No.: IMA/IMA-RFIA/2/2021 - 22
WARM Date: Thu 9 Sep 2021 12.09.2021

RISK FOCUSED INTERNAL AUDIT (RFIA) PENALTY ON DELAYED SUBMISSION

OF RFIA COMPLIANCE
To inculcate the culture of prompt submission of compliance of RFIA, it has been
decided to levy the penalty on delayed submission of RFIA compliances:
i) It has been decided “NOT TO PENALISE” for a delay of up to 2 weeks.
ii) In case of delayed submission of more than two weeks beyond the due date, a
minimum penalty of 20 marks shall be imposed and thereafter a graded penalty
shall be imposed @ 5 marks for subsequent delay per week with maximum penalty
of 50 marks for delay beyond 8 weeks from the due date.
iii) The said penalty is proposed to be deducted from ORM score by Circle Audit
Offices (CAOs) / Central Audit Unit (CAU), in addition to all other penalties being
levied. The revised instructions shall be applicable after implementation of
necessary IT development in OARPS.
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Circular No.: R&DB/BOD-GB/32/2021 - 22
WARM Date: Mon 13 Sep 2021 13.09.2021

• POLICY FOR GOLD RETENTION LIMIT REVIEW

• During recent meetings, CENMAC directed that access to safe containing gold ornaments should only
be done through Joint custodians Bio Metric access and accordingly following modification in the
policy is approved:
• Storage of Gold must be ensured in
• a. Minimum ‘B’ class strong Room
• b. Exclusive & Embedded AAA TRTL safes with factory fitted biometric access control system and
tamper proof battery backup
• c. Exclusive & Embedded AA class TRTL safes with factory fitted biometric access control system and
tamper proof battery backup should be used to keep pledged gold in lieu of ‘AAA’ class TRTL safe for
other locations in the Circle with additional security measures as under:
i. Gold loan drawers with key detect mechanism (only one drawer can be operated at a time).
ii. Smoke coffin/ fogging system.
iii. Duress Alarm.

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Circular No.: R&DB/BOD-GB/32/2021 - 22
WARM Date: Mon 13 Sep 2021 14.09.2021
• POLICY FOR GOLD RETENTION LIMIT REVIEW
• The salient features of the policy which remain unchanged are as under:
i. The primary risk in case of loan against Gold Ornaments is purity of gold pledged with the Bank. Verification of
the Gold Ornaments is to be ensured by the controller at least once in every calendar half year by an officer of
nearby branch.
ii. Gold Retention Limit of the branch will be reviewed annually at the time of review of Cash Retention Limit.
iii. The Gold Retention Limit for a branch should be fixed taking into consideration of factors like Business needs /
potential available, Past business performance, Quantum & Value of Gold held as security at the branch.
iv. Gold Retention Limit may be fixed based on the business of loan against Gold Ornaments (Limits sanctioned) as
on 31st March after adding 50% for margin and business growth.
v. Gold retention limit for branches under the Control of RBO and branches under Direct Control will be approved
by DGM (B&O).
vi. Gold Ornaments must be stored in joint custody of Branch Manager/Accountant and the Cash Officer.
vii. Insurance for Gold Loans is obtained for the market value irrespective of the Retention Limit amount. Insurance
cover is available under Banker’s Indemnity Policy obtained by Insurance Cell at Banking Operation
Department, Corporate Centre.

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Circular No.: : NBG/RE,H^HD-HL CAMPA/31/2021 – 22
WARM Date: Mon 13 Sep 2021 15.09.2021
Real Estate and Housing Business Unit – Concession in Home Loans during Festive Campaign
From 01.09.2021 to 31.12.2021
To attract fresh, takeover & big-ticket Home Loan proposals, we have offered concessionary package in
Rate of Interest (ROI) and Processing Fee (PF) as under:
Loan CIBIL/CIC Score ROI Applicable Remarks
Upto < = 800 No Change in present terms NA
Rs. 30 lacs applicable for Card Interest rate
> 800 6.70% (i)No further concessions/ additional Premium
Above 700-750 6.90% would be applicable during the campaign period
Rs. 30 lacs (ii)Reckoning of CIBIL Score in Joint / Multiple
751-800 6.80% Applicants: CIBIL Score of the applicant who is
> 800 6.70% the major earner to be reckoned.
(iii)These concessions are not applicable to CRE
Home loans and Max gain

Processing Fee (PF) Concessions: Approved Projects – NIL (Out of pocket expenses/Actual charges if any to be
recovered) ; Unapproved Projects – Full Waiver subject to recovery of actual expenses (for TIR & Valuation)

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Circular No.: NBG/PBU/LIMA-TD/13/2021 - 22
WARM Date: Tue 14 Sep 2021 16.09.2021

PLATINUM DEPOSITS SCHEME - FOR DOMESTIC RETAIL TERM DEPOSITS

INCLUDING NRE & NRO TERM DEPOSITS – WITHDRAWAL

• Platinum Deposits Scheme extending benefit of additional interest rate

of 05 bps, 10 bps and 15 bps for tenor 75 days, 525 days and 2250
days respectively on the occasion of 75 years of Independence. The
scheme is valid from 15.08.2021 to 14.09.2021.

• Platinum Deposits Scheme stands withdrawn from 15.09.2021.

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Circular No.: CCO/CPPD-ADV/61/2021 - 22
WARM Date: Tue 14 Sep 2021 17.09.2021

MARGINAL COST OF FUNDS BASED LENDING RATE (MCLR), BASE RATE AND BPLR WITH EFFECT FROM
– 15th SEPTEMBER 2021
Tenor Existing Existing MCLR (In %) Revised MCLR (In %)* Change

Overnight 6.65 6.65 No Change

One Month 6.65 6.65 No Change
Three Month 6.65 6.65 No Change
Six Month 6.95 6.95 No Change
One Year 7.00 7.00 No Change
Two Years 7.20 7.20 No Change
Three Years 7.30 7.30 No Change
Base Rate 7.50 7.45 5 bps decrease
BPLR 12.25 12.20 5 bps decrease
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Circular No.: FIMM/GSS/6/2021 - 22
WARM Date: Thu 16 Sep 2021 18.09.2021
PM SVANIDHI SCHEME: SECOND TRANCHE LOAN TO BENEFICARIES (Valid up to 31.03.2022)
PRODUCT CODE: 6400 4108
MoH&UA vide notification File No. K-12017(30)/2/2020 -UPAQ-II-UD (EFS 9088388) dated 18/08/2021
has issued detailed instructions for 2nd tranche of loan under PM SVANidhi Scheme. To implement the
Scheme in our Bank, Appropriate Authority has approved a Sub Product for 2nd Tranche loan.
• Eligibility: SVs applied through Udayamimitra portal and availed first tranche of loan from our Bank
and repaid promptly.
• Loan amount: Min Rs: 15,000/ - Max: Rs. 20,000/-.
• Tenure: Min: 12 Months (EMI) - Max: 18 Months (EMI) .
• Interest: EBLR + 3.25%, effective interest at present @9.90% p.a, subject to revision from time to time
by Bank.
• Credit Guarantee Cover: CGTMSE Cover will be applicable for 2nd tranche as per the existing
structure, for disbursement made up to March 31,2022.
• Interest Subvention: Street Vendors will be eligible for Interest Subsidy @ 7% on all 2nd Tranche
loans Up to March 31,2022.

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Circular No.: CFO/FRT-SERTAX/11/2021 - 22
WARM Date: Tue 14 Sep 2021 19.09.2021
VENDOR PAYMENT SYSTEM: RECENT AMENDMENTS IN VENDOR PAYMENT SYSTEM - DOCUMENT UPLOAD
• Amendment has been carried out in the VPS functionality to enable capturing of scanned images of
invoices. Henceforth, scanning of GST invoices has been made mandatory in VPS.
• Invoices for purchase of fixed assets which are captured through IFAMs should also be uploaded in
VPS, using steps stated below.
• Branches / Offices need to capture invoice particulars in “Bill Capture for GST” screen in VPS.
a. Scan the invoice in pdf format only, with maximum size of file being 3 MB.
b. Open “Document file upload” screen in VPS.
c. Select document upload type i.e., Invoice / Debit note / Credit note.
d. Capture document details i.e., Document number, Document date, total amount, Bank GSTIN and Vendor GSTIN.
Document details should strictly be as available in invoice.
e. On clicking upload, queue number will be generated for checker.
f. Once approved by the checker, a document reference number will be generated which needs to be used at the time
of capturing invoice details in “Bill Capture for GST” screen.
• Exemption / concessional certificates (EC / CC) is to be obtained from vendors and is to be uploaded, and reference
number thus generated will be mandatory while inputting details in Vendor creation / Vendor amendment screen.
• For any clarification with respect to VPS, please send email at servicetax.frt@sbi.co.in.

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Circular No.: CCO/CPPD-ADV/62/2021 - 22
WARM Date: Sat 18 Sep 2021 20.09.2021
COMPLIANCE OF SUPREME COURT ORDER – SOP - FOR REFUND OF DIFFERENCE OF COMPOUND AND
SIMPLE INTEREST :The order of Hon. Supreme Court, i.e. refund of difference of compound and simple interest to
eligible borrowers was effected from the back end by GITC, Belapur based on the business rules / logic duly
approved by the Appropriate Authority. However, the refund could not be affected from the back end for the following
category of borrower accounts: a. Accounts where manual adjustment of interest are made.
• b. Accounts where penal interest / charges have been levied.
The activity of refund to be completed by 08.10.2021 and consolidated report of data to be submitted to FRT department by
16.10.2021. The instruction for refund are given below:
1. Wherever manual adjustments of interest have taken place, the difference between the compounded and simple
interest is to be calculated manually by the branches and refunded to the customer/ borrower by debited the
designated BGL account (Account No. 4694534-“Compliance of SC Judgement – PMT Diff int”).
2. An officer not below the rank of Scale III / IV to verify the calculations.
3. Wherever the penal interest charged into the account is up to Rs. 5000/- GITC shall arrange to reverse the penal
interest entry at the back end and no manual intervention is required and for above Rs.5000/- amount the branch
must do manual calculation and refund to the customer/borrower.
4. Branches where Concurrent Auditor is posted, the CA shall verify the correctness of the calculations and if the CA
is not posted the nearby branch CA shall be advised to verify the correctness of the calculations for refund
amount in excess of Rs.20000/- (for a borrower/ customer) or where the total refund amount of a branch is more
than Rs.100000/-.
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Circular No.: NBG/ABU/PDM-AGRI GEN/3/2021 - 22
WARM Date: Tue 21 Sep 2021 21.09.2021

AGRICULTURE BUSINESS:
COLLATERAL FREE AGRI LOANS (EXCEPT GOLD LOANS) UPTO RS 1.6 LAKH -
RELEASE OF COLLATERALS FROM EXISTING AGRI LOANS

• As per RBI Circular, the limit for collateral free agricultural loans has been changed
from the existing level of ₹1 lakh to ₹ 1.60 lakh. Accordingly, it was advised that,
Banks may waive margin requirements for agricultural loans up to ₹1.60 lakh.
• To enable the Controlling Offices and Branches to monitor and initiate necessary
steps in all such cases where collateral security has been fed in the system, a new
error has been created viz. “Agri Loans up to ₹ 1.60 Lakhs with Collaterals” in
Project Ganga 2.0.
• Operating functionaries are advised to review the accounts individually and initiate
suitable steps to comply with the RBI guidelines on the matter.
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WARM NBC/CVE-BU/SBI Card/29/2021-22 Date 21.09.2021 22.09.2021

Customer Value Enhancement Business Unit(CVE-BU) SBI Cards & Payments

Services Ltd. (SBICPSL) – CAMPAIGN SBI CARD MAHOTSAVA
• Objective of the Campaign
(i) Sourcing maximum number of applications of Shi-khar 18 leads
(ii) Maximize use of digital platform YONO.
(iii) Achieve Annual Activity & Commission Income targets for FY 2021-22
• All branches can source SBI Card applications. Only approved cards will be
considered for the campaign. Employee cards will not be considered for the
campaign.
• Applications sourced through YONO Branch portal & App will carry of weightage of
110%
• Applications sourced from 16.09.2021 to 02.11.2021 and approved up to 25.11.2021
would be considered for the campaign.

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Circular No.: NBG/RE,H&HD-HL/32/2021 - 22
WARM Date: Wed 22 Sep 2021 23.09.2021

• REAL ESTATE AND HOUSING BUSINESS UNIT – HOME LOANS

RATIONALISATION OF INTEREST RATE SWTICHOVER FEES
• The interest rate structure based on External Benchmark Lending Rate for Home
Loan and Home Related loans and also, switch-over option to existing Home Loan
and Home Related Loan borrowers who have availed loans linked to Base Rate/
SBAR/ MCLR/ RLLR rate of interest to the External Benchmark Lending Rates
(EBLR) has been rationalised.
• Switch Over facility will be available to the loans account/s is/ are regular as on the
date of switch over and also linked with Floating Rate of Interest.
• The Competent authority has since accorded an approval for revision of the
Switchover Fees to Rs. 1000 + applicable taxes.

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Circular No.: R&DB/AGNYBKG-CTS/10/2021 - 22
WARM Date: Wed 22 Sep 2021 24.09.2021
• PAYMENT OF NON-HOME CHEQUES – CONTACTING DRAWER BEFORE
• PAYMENT – CONFIRMATION CALL E-REGISTER
• Branches/CCPCs had been recording and maintaining the details of calls made to
customers in manual register kept for the purpose.
• A specific e-Register has been developed for this purpose as “Confirmation Call e-
Register”. The path to access the e-Register is as under: State Bank Times > Quick
Links > More Links > Single Sign On > Branch e-Register > Confirmation Call
Register.
• All the calls made to customers for confirmation of issue of cheques are recorded in
the Confirmation Call Register.
• The cheques which are being returned need to be entered in the “Cheques Referred
and Returned Register” for which e-Register is already in place in the same path
mentioned above.
• Branches/CCPCs should ensure use of this e-Register which had been implemented
for the purpose.
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WARM Circular No.: IT/GLOBALIT-IT-NW/5/2021 -22 Date: 24Sep 2021 25.09.2021
Standard Network Structure for Branches/Offices and Physical Security of
Network Devices
• The physical security of network switches and routers is also very critical to achieve
the network security of the Bank.The unauthorized access of these critical systems
must be avoided by the field functionaries.
• The records of physical access of these systems should be maintained by branches
& offices as per extant guidelines in the branch.
• The branches/offices must ensure that no unauthorized device like unmanaged
switch, hub etc. shall be allowed to be connected in the branch/office network.
• Any activity related to network device troubleshooting or change must be performed
by the authorized vendor staff or Bank’s staff with the approval of respective Circle
ITS team or concerned IT Department at CC.
• Unapproved or unauthorized device change or replacement shall be strictly
prohibited.
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WARM Circular No.: CRO/RMD-CRMD/6/2021 -22 Date: 24Sep 2021 26.09.2021
MAPPING OF INTERNAL AND EXTERNAL RATINGS
• Mapping of Internal and External Ratings of borrowers, must be adopted at the time of Credit Risk
Assessment as well as review of External Rating.
• The revised guidelines on Mapping of Internal and External Ratings are issued as follows.
• i. External Rating of the borrower is better than or matches the mapped External Rating: No action
required.
• ii. External Rating of the borrower is worse than the mapped External Rating: Operating Units have to
review the internal rating, considering additional information/ rating rationale, factored by external
rating agency as triggers, which may have an adverse impact on the rating of the unit / borrower, and
take a decision either to downgrade or retain the internal rating.
• In case it is decided to retain the rating, justification along with the mitigants for risks identified, has to
be provided. The review of Internal Rating (Under2.ii.) should be validated/approved at the time of
annual review or during Dynamic Review of Internal rating, as per the Bank’s extant guidelines.

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Circular No.: NBG/GAD-GBU/6/2021 - 22
WARM Date: Fri 24 Sep 2021 27.09.2021

• RBI NOTIFICATION:
• STATE GOVT. TRANSACTIONS: RECOVERY OF PENAL INTEREST
• ON EXCESS PUT THROUGH/DOUBLE CLAIM FROM AGENCY BANKS
• To ensure prompt/immediate refund/credit to Govt account in cases of excess/double claim
in the payment scrolls by the agency banks, it has been decided that the penal interest for
excess put through/double claim may be levied by State Government as in case of delayed
remittance of receipts.
• The penal interest period start from the date on which the agency bank has received the
reimbursement from RBI and up to previous date to actual date of return of such excess put
through / double claim amount by agency banks to concerned State government account.
• The rate of penal interest is Bank rate plus 2%..
• The instructions will come into effect from 02.08.2021.

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Circular No.: NBG/CVE-BU/NPS/33/2021 - 22
WARM Date: Mon 27 Sep 2021 28.09.2021

YONO (PROJECT LOTUS INITIATIVE)-NATIONAL PENSION SYSTEM (NPS) ON YONO APP

• National Pension System (NPS) account opening process is made available on YONO App.
• The self-service digital journey is an engaging experience in a freshly designed user interface with
TAT of less than 5 minutes.
• Existing customers of the Bank eligible for opening NPS account, except NRI customers, can now
register to generate PRAN (Permanent Retirement Account Number)/open NPS (National Pension
System) account using YONO App.
• Navigation for NPS on YONO App is YONO Login >> Investments >> NPS account opening.
• Customer can view product features, eligibility & pension calculator. He / She starts the journey by
filling in the details, uploads photo/selfie, signature and apply for new NPS registration.
• The customer is prompted to deposit initial contribution including Bank charges. After payment, PRAN
is generated and acknowledgement of NPS registration is received on his/her mobile screen with
PRAN, registration receipt number and contribution receipt number.

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 WARANGAL ALL ROUND MENTORING
WARM Circular of NBG/CVE-BU/SBI General Date: 28.09.2021 29.09.2021

• Customer Value Enhancement : Business Unit

• Revised process of SOP on sale of SBI General Products (Individual Policy)
through Bancassurance:
• Based on the implementation of new framework for “Assessment of Suitability and
Appropriateness” (ASAF) of the third-party products, a revised SOP on sale of SBI
General Products (Individual Policy) has been prepared.
• The revised SOP is available in SBI Times portal. The link is :- SBI Times >>
Manuals/Master Circular/Policies/SOP >> SOP.
• As per RBI Guidelines, purchase of any insurance product is purely voluntary and is
not linked to availing of any other facility from the Bank.

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 WARANGAL ALL ROUND MENTORING
WARM Circular of FIMM/GSS Date: 30.09.2021 30.09.2021
STAND-UP INDIA (SUI) SCHEME: MODIFICATION IN GUIDELINES
INCLUSION OF “ACTIVITIES ALLIED TO AGRICULTURE”
REDUCTION IN MARGIN REQUIREMENT
• To further facilitate credit flow under the Stand-up India scheme, the Govt. of India
has announced the following modifications:
• Loans for enterprises in ‘Activities allied to agriculture’ e.g. pisciculture, beekeeping,
poultry, livestock, rearing, grading, sorting, aggregation agro industries, dairy, fishery,
agriclinic and agribusiness centres, food & agro processing, etc. (excluding crop
loans, land improvement such as canals, irrigation, wells) and services supporting
these, shall be eligible for coverage under the scheme.
• Margin money requirement has been reduced from 25% to 15%, however the
borrower will continue to contribute at least 10% of the project cost as own
contribution.

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