Ticket Id Subject

Dependent fields more than three levels

Read-only fields

8607813 View Asset Type Fields for specific Asset via API

8612171 locations - Custom Fields - Feature

8925053 API call queries

Populate custom fields via API

Query ticket API using department ID

Creating location via API

Sort location data in API response / Search for specific location

Alert information via API required

9719404 Custom fields for Tasks feature

9739883 Field limits

Is there a field limit for service item fields, and is there a limit to how
9749352 many service items can be created?

Users who are not in Fresh able to create tickets

Attach document to task

9753692 Workflow execution

9807955 Update custom fields of SR using API

9946131 API query on SR

Change SR stage values

 Summary Status

Create deeper dependent fields on ticket form

View information based on selection (like location address)

Retrieve custom asset fields via API Awaiting PM Team

Add new fields (like additional phone numbers) to location

records Awaiting PM Team

Unable to use "updated on" parameter in API search, even

though listed in documentation Awaiting PM Team

Update the custom fields for service requests. Otherwise,

ticket fields must be used.
Retrieve tickets for specific customers

Unable to set all location record values when creating the

record via the API

Find newly created or specific locations for system sync

Retrieve alert information via the API

Modify the task layout to support workflow Awaiting PM Team

Unable to add new custom fields to Fresh Closed

Question regarding number of fields allowed on service

requests Closed

Would like non-Fresh users to create tickets, since we may be

supporting thousands of them

Update a task with a document to preserve workflow

Send document to non-contact person Closed

Need to update custom SR and ticket fields via API Awaiting PM Team

Updated_at value not changing Closed

Alter service request Stage values to better represent

workflow; have those values displayed to customers
 Agent Created Time

3/26/2021

3/26/2021

Joshita Papareddy 4/13/2021

Joshita Papareddy 4/14/2021

Joshita Papareddy 6/18/2021

7/16/2021
7/21/2021

7/21/2021

8/4/2021

9/1/2021

Mamathi Chandrasekar 10/28/2021

Rahul Kumar 11/2/2021

Mamathi Chandrasekar 11/3/2021

11/4/2021

11/4/2021

Nittannia Motcharubini Chandrakumar 11/4/2021

Rahul Kumar 11/18/2021

Rahul Kumar 12/17/2021

1/14/2022
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17th Dec Nov Vikram View conversation in
This needs further analysis, let me Freshchat
convert this chat into a ticket so that one of our agents can help you
troubleshoot this further, 12:45 AM, 17th Dec
View conversation in Freshchat