This document discusses enterprise systems and ERP. It notes that enterprise systems ensure efficient processing of business transactions, centralized data storage accessible across the organization, and integration with external partners. The benefits of ERP include improved data access, work process standardization, replacement of legacy systems, technology upgrade, and financial data consolidation. ERP focuses on supply chain, customer relationship, and product life cycle management. ERP software is modular to fit different industries and sometimes requires customization. Avoiding failures requires executive oversight, user involvement, training, and defined scope.
This document discusses enterprise systems and ERP. It notes that enterprise systems ensure efficient processing of business transactions, centralized data storage accessible across the organization, and integration with external partners. The benefits of ERP include improved data access, work process standardization, replacement of legacy systems, technology upgrade, and financial data consolidation. ERP focuses on supply chain, customer relationship, and product life cycle management. ERP software is modular to fit different industries and sometimes requires customization. Avoiding failures requires executive oversight, user involvement, training, and defined scope.
This document discusses enterprise systems and ERP. It notes that enterprise systems ensure efficient processing of business transactions, centralized data storage accessible across the organization, and integration with external partners. The benefits of ERP include improved data access, work process standardization, replacement of legacy systems, technology upgrade, and financial data consolidation. ERP focuses on supply chain, customer relationship, and product life cycle management. ERP software is modular to fit different industries and sometimes requires customization. Avoiding failures requires executive oversight, user involvement, training, and defined scope.
melinda.pacolli@ubt-uni.net Enterprise System ensures:
u Business transactions are processed efficiently and accurately
u The resulting information can be accessed by end users and managers in all business areas u All operational and planning data are stored in one database u The data from the centralized database is accessible by authorized users across the organization and even with business partners outside the organization. Benefits of ERP
u Improved Access to Quality Data for Operational Decision Making
u Improvement of Work Processes based on industry best practices u Elimination of Costly, Inflexible Legacy Systems u Opportunity to Upgrade and Standardize Technology Infrastructure u Simplified Consolidation of Financial Data ERP Management Areas
u Supply Chain Management: order processing, inventory
management, and purchasing.
u Customer Relationship Management: sales, marketing, and
customer service–related processes.
u Product Life Cycle Management: all aspects of a product’s design,
creation, manufacturing, service, support, and eventual product retirement. ERP Management Areas ERP Modularity & Customization u Each industry has different business practices that make it unique.
u ERPs are modular - software modules meet the needs of specific
industries, such as manufacturing, higher education, utilities, banking, oil and gas, retail, and the public sector.
u Organizations frequently need to customize a vendor’s ERP
software to integrate other business systems, to add data fields or change field sizes, or to meet regulatory requirements. AVOIDING ENTERPRISE SYSTEMS FAILURES u Assign a full-time executive to manage the project. u Appoint an experienced, independent resource to provide project oversight and to verify and validate system performance. u Allow sufficient time for transition from the old way of doing things to the new system and new processes. u Involve users throughout the project and act on their feedback. u Deliver project value early and often; a system feature does not need be 100 percent complete to be shown to some key users. u Plan to spend considerable time and money training people; many project managers recommend that 30 to 60 days per employee be budgeted for personnel training. u Define metrics to assess project progress and identify project-related risks. u Keep the scope of the project well defined and contained to essential business processes. u Be wary of modifying the enterprise system software to conform to your firm’s business practices.