Professional Documents
Culture Documents
Effective Workplace Communication
Effective Workplace Communication
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CASE STUDY.
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https://aip.scitation.org/doi/pdf/10.1063/1.50280
76
https://www.tandfonline.com/doi/full/10.1080/13
31677X.2019.1676283
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Dining Restaurant.
1) The primary objectives of this study, therefore, are to: (a) propose a theoretical model that
focuses on the relationships among restaurant experience, brand image, and customer loyalty;
(b) empirically examine which restaurant experiences elicit positive brand images; (c) investigate
the relationship among brand image, customer satisfaction, and loyalty in the restaurant
industry, and (d) explore the moderating effect of dining motivations (differentiating customers
for quick service/convenience and customers for social occasion) on restaurant experiences,
brand image, satisfaction, and loyalty
August 2012
2) The study is quantitative and descriptive in nature. Data was collected through self-administered
questionnaires from 250 sit-down restaurant diners in urban areas of South Africa’s North-West
Province. The results indicate that respondents’ perceptions of food and service quality are
significant predictors of customer satisfaction at sit-down restaurants. Respondents’ perceptions
of dining atmospherics also predict customer satisfaction when food and service quality are
controlled. The article provides recommendations on how dining atmospherics, food quality and
service quality can be enhanced to improve customer satisfaction at sit-down restaurants.
The South African restaurant industry is highly competitive and restaurateurs have to attain and
maintain a sustainable competitive advantage in order to survive and growthat the South
African restaurant industry is, as expected, highly dependent on customer demand. During an
economic downturn, fewer customers have the financial means and/or willingness to visit
restaurants, leaving restaurateurs to compete for a share in a stagnant or shrinking market
(Welter 2012: 59). Despite this challenge, the national food and beverage industry of South
Africa has shown continuous growth during the recessionary period. The total income generated
by this industry increased by 5.2% in October 2013 when compared with the same period in
2012, and restaurants proved to be the largest contributor (45%) to the total income of the
industry (Stats SA 2013: 3). The market leaders in the South African sit-down restaurant industry
during 2012 were Spur Steak Ranches represented through 254 outlets, and Ocean Basket
represented through 143 outlets (Euromonitor International 2013: 2). According to Ha and Jang
(2012: 211), this growth can be ascribed in part to the changing lifestyles of customers, who are
slowly resuming their spending in this industry by indulging in prepared meals, rather than
preparing it themselves. It is furthermore believed that restaurateurs need to realise that
customers – who sacrifice their time and money at a restaurant – expect to receive benefits
from the restaurant in the form of quality food and services in an attractive environment.
Restaurants should, therefore, offer the best quality food and service to impress, satisfy, attract
and retain current and potential customers.
To gain a proper understanding of dining atmospherics, it is important to describe the various
dimensions that comprise dining atmospherics. Extant literature suggests that several ambience
and design factors can be considered as dining atmospheric dimensions, namely style, layout,
colours, lighting, furnishings and ambience.
2014
3) The experiment conducted in this paper was set in a commercial full-service restaurant that was
open to the public and participants were ordinary customers walking in from the street. The
participants did not receive any information about the experiment and made their selections
from the menu, as they would have done on any other day that they might have visited the
restaurant. The menu items, their descriptions, and prices were in line with those normally
presented by the restaurant. In Harrison and List’s (2004) typology, this experiment was then a
natural field experiment including a field context in all factors.
The objectives of this paper are to (1) illustrate and discuss methodology issues in restauran
experiments in commercial full-service restaurants, and (2) to investigate how 5 the menu
description and price affects the customers’ choice of an organic veal entrée in a Norwegian
restaurant. Thus, this paper includes a brief literature review of restaurant experiments, an
illustrative case with a menu-labelling experiment in a fine-dining restaurant experiment, a
discussion of the pros and cons of natural field experiments in restaurants and six restaurant
specific design issues, and finally, concluding remarks are presented.
Alax 2017
4) In most studies, factor analysis was chosen as a statistical technique to reduce the number of
items under each of the dining experience dimensions and to reflect the set of dining
experience dimensions important to dining-out consumers. Three types of factor analysis
were used, as shown in Table 1, namely confirmatory, exploratory and structural equation
modelling. A total of 28 studies were cited in which confirmatory factor analysis was used to
assess dining experience dimensions and items chosen to ensure service for the dining
experience. Thirteen studies used exploratory factor analysis. Two studies used structural
equation modelling as part of factor analysis. Some studies even used both exploratory and
confirmatory methods to ensure and confirm applicable dining experience dimensions and
items of importance. the theoretical background on the dining experience and dining
experience dimensions provides a brief description of the concept. The paper then presents a
summary of 50 industry-specific studies that used dining experience dimensions as a measure to
determine the quality of a dining experience. A discussion of the findings of the review and
suggestions for future research are then presented. Finally, the conclusion of the paper and
managerial implications are noted.
Nov 2016
4. The most frequently mentioned dining experience dimensions initially were tangibles,
reliability, responsiveness, assurance and empathy. Due to the fact that a dining experience
comprises a mixture of service and a product as a service, researchers suggested that both the
tangible and intangible dining experience dimensions should be explored further. This resulted
in new dining experience dimensions such as food, physical environment/ ambience and service.
This review of studies done on restaurant service quality could assist service marketers to
identify the dining experience dimensions applicable to a particular restaurant setting or dining
experience. Although both qualitative and quantitative methods are appropriate for developing
dining experience dimensions, the researcher focused only on quantitative methods.
3. instead of surveying respondents about their favourite sit down restaurants, surveys can be
conducted at restaurants to gain insight into respondents’ dining experiences at particular
restaurants, irrespective of it being their favourite restaurant or not.
. The study was also limited to one province in South Africa, namely the North-West Province,
which impacts the generalizability of results.
2. There is currently very limited knowledge about what influences customers’ choices in restaurants.
Hence, more research on this topic seems essential. Thus, natural field experiments in restaurants as
illustrated in this paper can be an important contribution to the toolbox for investigating consumer
preferences for food products
The restaurant sector is a large and growing food sector that experiences tough competition.
Knowledge about consumer preferences is needed for restaurants to survive. To date, most
consumer studies on commercial full-service restaurants have been survey based (Harrington et
al., 2011; Heung, 2002; Hwang et al., 2012; Jin et al., 2015; Longart, 2010; Ryu and Jang, 2007;
Upadhyay et al., 2007; Wu and Liang, 2009) or focused on calorie labelling (see Long et al. (2015)
for a review
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Discussion
The novel COVID-19 disease identified in Wuhan city, China in December 2019 spreads rapidly
not only in China, but also worldwide. Therefore, governments around the world have either
temporarily closed or implemented localized closures of educational institutions affecting over
60% of student population worldwide (10). About 155 countries worldwide have introduced
various tools and learning platforms as a solutions to continue the education process during the
pandemic (24).
Many universities around the world have minimized gatherings through suspending or canceling
all campus activities including suspension of classroom teaching to decrease the rapid spread of
virus. Consequently, several colleges and universities worldwide switch to the online teaching
for undergraduate and graduate students (12) to minimize either the contact either between the
students and lecturers or between students themselves (8).
Our data showed that 1,392 participants from 92 countries answered the questionnaire, which
represented an overall response rate of 94.1%. Participants were 48.4 and 51.6% males and
females, respectively. The majority of the participants (80.7%) were undergraduate students
while postgraduate students comprised 19.3%. The current data showed that COVID-19
pandemic lockdown affected the academic performance of most participants 96.7% with varying
degrees. This is in agreement with previous studies, which reported that COVID-19 has a
profound impact on medical students, dental medical students, and radiology trainee (15–20).
Taking online courses has a negative effect on students; reduction of students' progress and
success has been reported to be associated with taking online college courses, instead of
traditional in-person courses (25).
The current study showed that the most popular device that students used to access the online
materials was the smart phone followed by laptop, while the least used tool was the personal
computer. This result is in accordance with the results reporting that students use smart phones
and laptops at higher rates followed by iPads/tablets then PC to access online mathematics
lessons (26) and social media (27). In this regard, Lazarus et al. (28) showed that the use of
mobile devices in studying anatomy among medical students in South Africa has a positive
impact on students' learning experience. It is worth to mention that many students have no access
to the online teaching due to lack of either the means or the instruments because of economical
and digital divide (14). Unequal access to computers and internet alters the effectiveness of
online learning (29).
The studying hours spent for online learning ranged from <1 h/day to 12 h/day. Other than live
streaming, students can access the online materials at any hour of the day when convenient to
them. This flexibility helps some students to better invest their time and efforts while it is
considered as a challenge to other students who cannot manage their own time (25). Our data
showed that Zoom had the highest preference followed by WhatsApp, and Google classroom
while Microsoft Teams, Edmodo, Skype, and Google Meet were moderately used in their online
learning. It has been reported that freely available software, such as Zoom, Google Meet,
Microsoft Teams, and WebEx are used widely in online teaching of medicine than others (30).
Moreover, Malhotra and Bansal (31) reported the wide usage of WhatsApp in academic purposes
by veterinary students. Undergraduate students use it to share images, educational videos, and
links of educational websites while postgraduate students use it to discuss their research projects,
share experimental results and research findings, and exchange of academic experiences (31).
The vast development in communication and information technology has impacted delivery and
quality of education. Virtual classrooms and instructors have replaced traditional classrooms in
several university courses worldwide (32). This novel way of teaching has been welcomed by
majority of students due to its flexibility, convenience, and lower cost (33). Distance learning in
veterinary medicine is considered as an alternative and effective way to deliver information
rather than a substitute for the traditional classroom. Therefore, it is recommended to use a
distance learning together with traditional teaching methods (34).
Both veterinary and medical students showed a higher motivation to the web-based learning of
anatomy, morphology, and surgery than traditional teaching in both developed and developing
countries (28, 33, 35–37). In addition, medical students prefer histology virtual microscope
laboratory than regular microscope laboratory (38).
The most common problems associated with online education in general included the availability
of internet in provincial and rural areas, the speed and cost of internet, the availability of
electronic devices to access the internet, and the lack of interaction between students and
lecturers. While specific problems associated with online education of subjects of veterinary
science included lack of application of the clinical setting, lack of online information about
certain subjects, such as veterinary anatomy, challenging of teaching the practical lessons online,
and lack of contact with animals.
To improve online education in general it is recommended to provide platforms for online
learning, provide students with electronic devices to access the internet, improve the internet
speed, provide cheaper or even free internet packages during the pandemic, provide professional
training for lecturers, and enhance the interaction between students and teachers. Additionally, to
improve online education in veterinary science it is recommended to provide virtual resources to
mimic the laboratory work, teach practical lessons by interactive tools, such as videos and 3D
animation, and provide accessible e-books and instructional videos for practical lessons.
Go to:
Concluding Remarks
The current study showed that COVID-19 pandemic lockdown affected the academic
performance of most participants with varying degrees. Online education helps to keep the
students up and running with an opportunity for self-study. However, the main challenge online
education faces in veterinary medical science is how to give practical lessons. Since most of the
subjects are practical; therefore, it is not easy to learn it online. Students think that it is difficult
to fulfill the veterinary competencies only with online education system. Online education can be
improved by making it more interactive, showing medical procedures in real situations, giving
concise information, and providing 3D virtual tools to mimic the real situation.
Go to:
Data Availability Statement
The data are available from the corresponding author upon reasonable request.
Go to:
Ethics Statement
The studies involving human participants were reviewed and approved by the institutional ethics
committee of the South Valley University, Egypt. Participants agreed to participate in the present
study upon answering of the questionnaire.
Go to:
Author Contributions
MM: designed the questionnaire, analysis of result, wrote the manuscript and approved it.
Go to:
Conflict of Interest
The author declares that the research was conducted in the absence of any commercial or
financial relationships that could be construed as a potential conflict of interest.
Go to:
Acknowledgments
The author would like to acknowledge all participants for their time, effort, and contributions.
Cultural Diversity
https://www.alliant.edu/blog/what-are-4-types-diversity
http://joim.pl/wp-content/uploads/2020/02/2-2-Cultural-
Diversity-in-Organisational-Theory-and-Practice.pdf
Motivation of theories
https://www.yourarticlelibrary.com/entrepreneurship/motivati
on-entrepreneurship/top-6-theories-of-motivation/53294
https://bizfluent.com/list-6099900-theories-employee-
motivation.html
One of the most important aspects of an organization is decision-making, but the process of
arriving at a decision must be precise in order to achieve the best outcome. It's also important to
remember that, while you and your executive team will make the major decisions, your managers
and team members will make a number of smaller decisions, often without your input. A
manager's decision-making process can be divided into seven steps. Although each step can be
thoroughly examined, managers frequently rush through all of them when making decisions.
Understanding the managerial decision-making process can help you make better decisions.
Recognize that a decision must be made as the first step in the process. Decisions aren't made at
random; they're made in response to a specific problem, need, or opportunity. For example, a
supervisor in a retail store may notice that he has too many employees on the floor compared to
the day's current sales volume, necessitating a decision to keep costs in check.
Seek information to clarify options.
Once a problem necessitates a decision, managers seek out a variety of information to clarify
their options. Managers may try to figure out what's causing a problem, who's involved, what
processes are involved, and what constraints are in place during the decision-making process.
Managers move on to making a list of potential solutions once they have a better understanding
of the problem. Depending on the nature of the decision, this step can range from a few seconds
of thought to a few months or more of formal collaborative planning.
When it comes to moving forward with a problem or a new project, there are always multiple
options. Make a list of the advantages and disadvantages of each option, focusing on the ease,
speed, and number of resources required for implementation. It pays to have the most up-to-date
information before moving on to the decision-making stage.
Choose an Alternative
After your group has weighed the advantages and disadvantages of each possible solution, they
should seek additional information if necessary, and then choose the option that they believe has
the best chance of success at the lowest cost.
When you act on your decision, there is no time to second-guess yourself. Once you've decided
on a specific solution, enlist the help of all of your employees and put your decision into action
with conviction. That isn't to say that a managerial decision can't be changed after it's been
implemented; knowledgeable executives set up monitoring systems to assess the results of their
decisions.
Even the most skilled entrepreneurs can gain from their mistakes. Always keep an eye on the
outcomes of strategic decisions you make as a small business owner; be ready to adjust your plan
as needed, or switch to a different potential solution if your first choice does not pan out.
Conclusion
On a daily basis, business owners and managers make decisions about everything from day-to-
day operational issues to long-term strategic planning. When making decisions, one should
always consider the positive and negative business implications and favouring the positive
outcomes. This prevents the company from suffering losses and allows it to continue to grow
steadily.
Leadership In organization
The essential skills and mindsets that organizational leadership should learned is,
In their personal and professional lives, successful leaders demonstrate the following five
leadership qualities, inspiring others to take action and chart a course for future success. Strong
leaders also put key behaviors into practice on a regular basis to increase the positive influence
of these character traits.
According to Goode, effective leaders work to improve their emotional intelligence. Leaders
who work to improve this quality are more adaptable, resilient, and receptive to criticism. They
are also good listeners and adaptable to change.
This leadership quality is based on the situational leadership theory, which states that effective
leaders adapt to whether or not a person or a group is ready, willing, and able to take specific
action. Situational leadership requires delegation, coaching, and mentoring, according to Goode.
"As a leader, you must look ahead." "You have to consider where the company is going," Goode
says. When making strategic business decisions, leaders must consider both internal management
factors such as product roadmaps and staffing requirements, as well as external factors such as
government regulations and technological advancement.
Strong leaders think about the ethical implications of their decisions for both their customers and
their teams.
Respected leaders are able to communicate clearly with individuals, business units, the entire
company, and external stakeholders. Leaders must acknowledge and respect different
communication traditions in an increasingly global economy, according to Goode.
We can conclude, however, that leadership is the ability to guide a group of people toward a
common goal. People use their leadership qualities to accomplish this. Leaders inspire followers
to be committed and enthusiastic about achieving their objectives.